I bought a Lifetime Membership but today I received an email stating “This is your last chance. In just a few hours, we are pulling the plug on the Body FX Lifetime Membership” How can a Lif... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Body Fx works - I have been using the access for over 6 years and I love the updates that have been made over this time. The variety of fun engaging workouts is incredible, the results you get are in... Se mer
Me gusta mucho todas las diferentes practicas aunque mi preferida es body fox Me gusta recibir los mail donde me dan todos los días un nuevo para incorporar a mis nuevos hábitos y estoy siempre exp... Se mer
Customer service in Body FX is par excellence. I recently had a problem getting into the program that I had purchased and they responded within 24 hours although I am living way out here in the east,... Se mer
Företagsinformation
Skrivet av företaget
Home Fitness
Kontaktuppgifter
3109 Grand Ave. Unit 323, 33133, Miami, USA
- support@bodyfx.com
- bodyfx.com
3,7
Medel
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I have found more motivated
I have found more
motivated with BodyFX. I liked fitness dance, and Pilates workout. But more in love with the weight training here. I am 52 years young, so I think the programs fit me well. If I could give more than 5 stars feedback, I would do it.
27 september 2024
Svar från Body FX
Hi Amanda Irwin,
Our team is happy to change this for you. When you sign up, you are presented with 3 different options:
Annual
Semi-Annual
Monthly
It looks like you chose the Annual. We are happy to change this for you. Please reach out to our support team at support@bodyfx.com.
Sincerely,
Body FX
Daily workouts and menu in emails
I don’t like a lot of the workouts from the daily emails. The daily menu is fantastic!
30 september 2024
Svar från Body FX
Hi Karen Malin,
Thank you for your feedback. If you do not like the workouts from the daily emails, you are able to substitute with a workout you prefer. There is no requirement to do the workout suggested in the daily emails.
We are happy you are enjoying the daily menus!
Sincerely,
Body FX
Problems sorted easily.
I was having a couple of problems and they were quickly and efficiently sorted out in online chat. Your agent was very helpful and efficient. Thank you.
30 september 2024
I tried to cancel before the 7 days and…
I tried to cancel before the 7 days and still have not received a email to confirm it. So now I got charged
30 september 2024
Svar från Body FX
Hi Rosemarie LaPoint,
We are sorry to hear you didn't see our response. Please check your junk or spam folder.
Our operations of business are Monday through Friday. All emails are answered in the ordered received.
We see that you emailed us Sat, 5 Oct 2024 at 8:11 AM and our agent responded confirming account cancelation on Mon, 7 Oct 2024 at 5:00 PM.
We have emailed you another confirmation and a screenshot of this email.
You can be assured that the account was canceled and again, please check your junk or spam folder if you do not see the email in your inbox.
Sincerely,
Body FX
You charged my Credit Card but I didn’t join!…
I visited but did not join. I don’t have an active account and couldn’t even sign in. I was a member years ago and found my credit card was charged today! What’s with that! I can’t get in but you can charge my credit card?
30 september 2024
Svar från Body FX
Hi Jill Darlington-Smith,
Our records show you visited our website on 09/30/2024 10:13 AM UTC-04:00, and signed up for the 7 day free trial and entered your credit card information.
Body FX does not have any way to sign a member up with credit card information. The ONLY way for a member to be charged is for the member to physically enter the credit card information on our website.
You made a purchase with us a back in 2019 as well, both purchases were made using a different credit card.
If you do not want to continue with your subscription or you need help accessing, please email support@bodyfx.com.
Since you had an account with us prior, your login is the same and the subscription was added to your account.
If you do not remember your login, you can click the "Forgot Password" on the sign in page to create a new one.
We would be happy to send you your sign up information. This would include all the information entered, the IP address of where the order took place and the device used to place the order.
Sincerely,
Body FX
It's great to be back
It's so nice to be back in the Body FX community I didnt realise how much I missed the positive energy from the workouts, emails and challenges, keep doing what your doing it's perfect 😃
21 september 2024
No listening at all
No listening at all . The person didnt understand I dont have Facebook and I wanted a direct link. Didnt understand that I bought an access in 2020 and I dont have access any more and I asked for it.
Very frustrating and tiring. Bad experience
23 september 2024
Svar från Body FX
Hi Maria-Cristina Bumbac,
We apologize for any confusion regarding your request. Your email said:
"I am not sur Facebook and I dont intend to be
Can I have the link here please?"
It was unclear to the representative based on this message that you were asking and the agent asked for clarification and you said:
"A LINK OUT OF FACEBOOK PLEASE THERE IS NO FACEBOOK IN THER LINK
I AM NOT SUR FACEBOOK AS I HAVE POINTED OUT"
The message was not clear and did not indicate any issue with accessing your account.
This is the first indication from you, that you are having difficulty accessing your account, and we will send you instructions. You do not need Facebook to access your account, and were unsure of your reference to Facebook. If you need further assistance, you may respond back to our email.
Best,
Body FX
Great value and a fun way to workout
Great service and everything I ordered arrived promptly. I love the fact that there is an app and browser plus I was sent CDs and ebooks. Great value for money!
Jaana's high energy always puts me in a good mood when I don't feel like exercising and I love the fact that you can do things at your level and pace. Jaana puts a smile on my face - which isn't always the case when I'm exercising :)
26 september 2024
Omdöme utan inbjudan
Great way of exercising…
I am a fan of certain coaches and their programs but I feel overwhelmed by all the different live sessions I can never watch because I am in Europe. I would prefer to be able to purchase single programs. I am very busy and have 45 minutes to exercise and things have gotten too much for me
11 september 2024
Svar från Body FX
Hi Anna Hein,
Thank you for your review, your feedback is important to us. We are sorry to hear that you feel overwhelmed with the large varity of content included with our Body FX membership.
We understand that this may be overwhelming to you, you are welcome to only access specific sessions from the Coaches that you love the most or the style of workout you prefer. There is definitely something for everyone.
Regarding the Live sessions you are able to view them after in the "Live Archive" schedule. We do change up the times to try to accommodate as many timezones as we can.
Our team is always ready to help. If you need anything, please do not hesitate to reach us at support@bodyfx.com.
Sincerely,
Body FX
It's okay just didn't use....cancel/refund requested
It's okay just didn't use....requested a cancelation/refund still awaiting a response.
10 september 2024
I love Jenna's Figure 8 videos
I love Jenna's Figure 8 videos. It's unfortunate I didn't find any new ones in your programs.
10 september 2024
I signed up for the free trial but…
I signed up for the free trial but there was no way to cancel. On the app it showed there was no active subscription, it wasn't on Google play as a subscription. Be careful, they don't make it easy to cancel and take your money regardless.
9 september 2024
Svar från Body FX
Michelle Margetts,
Sorry for any confusion, per our FAQ/Website, cancelations are made by reaching out to our support team. It is advised to read all FAQ/Canelation policies before signing up for any paid subscription. It is easy to cancel with us, and we will respond to all inquiries within 1 business day.
Since you signed up with Body FX directly on our website, the subscription would not show up in your Google Play as a subscription. The only subscriptions that will show in your Google Play are subscriptions you sign up for directly through the Google Play store.
We do not see that you have reached out to cancel your account. Rest assured, we have done this for you. If you need anything else or have any other questions, please email support@bodyfx.com.
Best,
Body FX
I am loving the workouts
I am loving the workouts. I started about 7 days ago and I am enjoying the variety of workouts. Even if I only have 15mins to exercise there is a workout that is quick and effective. I have been paying $160 a month for a gym membership that I hardly used because I am time poor and travel a lot. I joined BodyFx so I can take my classes with me. Best program xx
1 september 2024
Couldn’t get it to work on anything but…
Couldn’t get it to work on anything but my phone. The content is great though.
31 augusti 2024
Svar från Body FX
Hi Nicole,
We are sorry to hear this. We are always to help and it looks like you did reach out to our support. Your account was not active at the time you emailed. I do see you activated, canceled back and forth over a couple of days with iTunes.
We have sent you an email for some follow up questions, so that we are able to determine the cause of any issues you may have been experiencing.
We are sorry for the experience you had, and we are always happy to help and look forward to hearing back from you.
Sincerely,
Body FX
Love body FX,apart from days ,witch I…
Love body FX,apart from days ,witch I love it offeres a lot of other work outs and programs,for all fitness levels.when I first stated I didn’t think I would ever be able to follow dance routines ,but I persevered and got there ,still not as good as the instructors but loving it .I started FX to get fit in my 60,s I’m now 71 and still loving it .thanks to all the teams
2 september 2024
Disappointed
I’m about to purchase the 50 per cent off. After I put my card details I didn’t receive any details. I even emailed to confirm my subscription but no reply. After 7 days. They automatically debit the $30. So disappointed that they putting the promo as a bait. I will definitely cancel my subscription
31 augusti 2024
Svar från Body FX
Hi Evangeline Cabal,
We are sorry to hear this. We are not seeing any emails from you. Since you had a previous account with us and you resubscribed, your login information is the same as before. If you do not remember this, you can click the "Unsubscribe" link on the sign in page to create a new password. Body FX will extend your billing an additional 7 days to allow you time to do this and access your account.
You did not receive our emails as our records show you unsubscribed from receiving any emails from us. To allow us to send you emails, please find any email from us, click "Unsubscribe" and select the option "I unsubscribed by accident! Please add me back to this list".
Correct, after the 7 days as indicated at the time of sign up, you are automatically charged unless you cancel.
Our team is always happy to help, but again we haven't received any emails from you. Please reach out to support.bodyfx.com or email support@bodyfx.com. We will respond to all inquiries within 1 business day (M-F).
Sincerely,
Body FX
So Many Options!
There are so many options for working out - and most are available 24 / 7. The others are offered by specific instructors on different days. I don't think I'll ever get bored, and I'm looking forward to trying some of the different options. But will forever use Figure 8 - it's a favorite !
27 augusti 2024
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.