Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

This company has huge problems. I wouldn't waste my time trying to learn this software, as it is full of bugs which have cost me serious money from wasted time. They never respond in a timely manner.... Se mer

Betygsatt 5 av 5 stjärnor

I have been a user of Blackmagic Design for years. Can't say enough good things about their products and support team. With a video production experience spanning 30 years+, I can honestly say Blackma... Se mer

Betygsatt 1 av 5 stjärnor

Support generally poor (the answer is nearly always to buy something newer) and brainwranglingly stupid design flaws - e.g., for Hyperdeck recorder you're forced to waste disk space by capturing 16 ch... Se mer

Betygsatt 1 av 5 stjärnor

absolute garbage. this isn't a review of how trusty it is or something, it's about the software itself it is the laggiest junk ever, i feel like cyberpunk 2077 would run better on a computer fro... Se mer

Företagsinformation

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Informationen kommer från olika externa källor

Do you need help with your Blackmagic product? Here are a few resources that can help: Online Support Center - The Support section of the Blackmagic website contains FAQ and support notes for each product. You can also submit an email to our support...


Kontaktuppgifter

2,6

Dålig

TrustScore 2.5 av 5

87 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Very poor - Inadequate Service

Very poor customer service. Ordered a Blackmagic Pocket 6K Pro which was faulty on arrival (ND filter stuck after the first stop - to fix, you have to turn the camera on and off again).

Called up Blackmagic support to resolve the issue, they said it's most likely to be a faulty product so we sent it back to their warehouse and we were told they would distribute a new camera back to us.

One week after sending the camera back, and constantly chasing up BM to see where the new camera is; they said they were going to try and amend the issue on the original camera and send it to repairs. After telling them we didn't want a repaired camera, they said they couldn't resolve the issue anyway and would therefore send out a replacement ASAP. Two weeks later and we're still waiting for the camera to be dispatched...

As a video production company, we work with a lot of brands (Sony, Canon, DJI, Sigma etc), and Blackmagic have the worst customer service/support team I have ever experienced. We now have a backlog of clients waiting for video shoots thanks to Blackmagic's inadequate services.

26 april 2022
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

The more I use it the more I like it!

There is a bit of a learning curve on this software but it is worth the time investment. I am aghast how good this program is and what an incredible job it can do. It is free software that updates with some regularity and seems stable. I'd previously purchased Filmora, which I thought was pretty good, but had noted of late it was becoming more and more unstable. Frequent crashes and belaboured tech support drove me to look for an alternative, enter DaVinci Resolve. The more I use it the more I like it. There are a ton of on-line tutorials so you can always find something to resolve Resolve. Great software, keep up the good work and thank you for making this free.

7 oktober 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Brilliant Atem mini and Atem mini Pro

I am thrilled with my Atem Mini and my Atem Mini Pro.. as an ex music technology student, I was not expecting soo much from a little box like the Atem mini or the pro until I purchased one for our church zoom setup. I quickly added the mini pro to the system as it has a recording options. What you get is an endless features of a pro TV studio/ broadcast quality.

14 september 2021
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Betygsatt 1 av 5 stjärnor

WORST CAMERA COMPANY IN HISTORY

WORST MEDIA COMPANY IN HISTORY! Their gear is Chinese junk that probably ships from the Wish warehouse. Legit, they can't even repair their own cameras. Customer service is non-existent and their editing software is still a dumpster fire. Right now I'm having to threaten legal action because they won't return gear to us that they "can't fix." They literally want to keep OUR stuff, for free, and recycle it (which is funny because I thought it couldn't be fixed.) BMD is a SCAM.

18 augusti 2021
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Great products

Great products, however lacks quality control. Seems like many products, mine included, have various issues. Customer service has not been impressive either. In fact, rather poor.

1 augusti 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Awful customer service

Awful customer service. Will do anything to get you to spend more money. I've only had bad experiences with their products. Only good thing about them is their cameras and even they have problems.

6 maj 2021
Omdöme utan inbjudan
Betygsatt 3 av 5 stjärnor

Davinci resolve

Davinci resolve. Free but... argh. Please remember Render settings! Don't create the project in wrong size.
Don't name render to timeline1 if there is only 1 video clip in the project.

24 april 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

The p6k pro...what a shambles

The p6k pro...what a shambles! Rushed release, blue screen and footage. The blue screen however was the least of my problems.

The first 2 units had physical defects ie dents and marks on the glass filter.

The third one arrived DOA. The reseller I bought from were fantastic but BM tech support were so rude and defensive that I decided not to get another replacement and get a refund.

Thankfully I've had a decent p4k so I never had to call them but now I can truly see the type of company they are.

Yes these camera's are reasonably cheap but when you're delaying paid work and loosing money on personal projects you soon find out that it's not worth the hassle.

12 mars 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

letzter sch...

letzter sch...! 3h ein Video geschnitten dann stützt das drecks Programm for no fucking reason ab und alles ist weg! Überhaupt nicht zu empfehlen das Programm!!!

4 mars 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

This software makes me creative

This software, really helped me out, to be creative. The node system in D. R, is just so..... its like I found what I dreamt of. 5 years ago, I started to test out, about 5-6 NLEs, and today I am grading my own movie, full lenght .I had direct contact and help from the head engineers. I really feel like beeing part of a family . Also beeing able to customize the setup, with my 3 screen, and have a true color output, on one, from a Blackmagic Decklinik card, is quite amazing. I will never ever use anything else :).....

. Thanks .

3 mars 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I cannot support any company which…

I cannot support any company which FORCES you to enter personal details and sign up for their newsletter to download the application. I'm fine with them asking if there was a skip option, but there isn't, you're forced to enter details. Needless to say I filled in bogus details.

10 februari 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

No stars would be the best score

No stars would be the best score, if that were possible. This company is probably the worst communicating company I have ever dealt with, if its performance over the DaVinci Resolve Speed Editor is anything to go by. I ordered and paid for one of these on 24th December 2020, based on a projected delivery of early January. This soon extended to 20th Jan, and now stands at 28th February. There seems to be a huge backlog of orders for their unit with some customers waiting much longer than me. BMD refuses to engage with its customers on this, with just one curt Tweet in mid January. Maybe its because its a low price item and they don't care about such customers. If this is typical of the company, heaven help those who are buying the more expensive items.

5 februari 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Davinci resolve 17 Amazing software

Davinci resolve 17 Amazing software, so well thought out .Ordinally tried out the free version to get the feel of the software to see if it would suit my needs, my initial thoughts i loved the timeline and cut and edit page but found it so laggy ,was almost unusable editing 4k. Took some advice from a friend that convinced me with my current pc spec with the GPU i have it will run very smooth as the studio version has gpu hardware acceleration so i thought i would give it a chance and it worked perfect and very pleased with the extras you get with the studio version especially the noise filter .The rendering is so fast with exceptional output quality.
My only criticism is that i don't understand why they don't have a fully working trial version of the studio to make sure it works on your current hardware .Apart from that this software is a great deal as once you have purchased the licence you have free upgrades for life and can be installed on two devices so you never have to spend a penny again to keep up to date

4 februari 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

World Class

World Class! 'Black Magic Design' are incredible. Their software is outstanding and makes editing quick and simple. For us who needs to make edits quickly it is a revelation. Their cameras capture super high quality footage with ease.

3 februari 2021
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Davinci Resolve

Davinci resolve is amazing, I use it for all my video projects, both on my YouTube channel and paid gigs. The capabilities are insane for a free video editing software. Normally I wouldn't be able to afford a pro editing software, and I think that's the case for a lot of filmmakers and youtubers when they're just starting out. I think it's incredibly generous that Blackmagic Design has this free software, and they don't cheap out on what they give you, even though it's free. It can be daunting at first, and you need a good computer to be able to run it, but it's really popular so there's a lot of youtube tutorials if you ever got lost, and the sky is the limit. Take the time to learn the basic functions and shortcuts and it will bring your videos to the next level. I've been using it for about a year now, and I feel like I still barely use all the functions. I just recently learned some basic color grading and it really brought my videos to the next level. Wish I could show before and after!

Anyways, can't thank this company enough, was just thinking about how often I use this and how much it's allowed me to do. I realized I was taking it for granted, so wanted to leave this review as a thank you. I've found my passion, which is making YouTube videos and teaching people through video, and a big part of that is because of this software. I'm able to be really proud of my videos, because they look great! I'll even edit photos in Davinci Resolve, because the color grading is so awesome and I can't for the life of me figure out photoshop (and don't want to pay for it) haha

26 januari 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Cintel scanner doesn't work since…

Cintel scanner doesn't work since October and everything else is wrong but the scanner itself (checked 4 computers, including their recommended iMac Pro). It keeps on freezing, crashing, not reacting, scan process suddenly stops etc. They can't do remote check nor testing one computer with other scanners. I don't recommend this company nor the scanner.

18 januari 2021
Omdöme utan inbjudan

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Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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