Blackmagic Design Omdömen 87

Support generally poor (the answer is nearly always to buy something newer) and brainwranglingly stupid design flaws - e.g., for Hyperdeck recorder you're forced to waste disk space by capturing 16 channels of 48/24 audio when you might only need two (i.e. no means of selecting number of audio channels during capture)

The Black Magic 6K Pro is an incredible camera. It is extremely easy to work with and produces fantastic footage. In addition, DaVinci Resolve and Fusion Studios are both outstanding applications.
The company has made shooting and editing indie films painless.

Adobe was breaking into my bank account and now with Davinci Resolve, my money is safe and sound.

I really love all the functions offered and there are tons of tutorials on YT to learn. Free version is more than enough for most average amateur video editors out there.

Keep it up guys!!

Hello everyone. I am going to tell you my case, and I am going to tell you my experience with Blackmagic technical service, and why I do not recommend that you buy anything from this brand.

I have a pair of blackmagic 6k pro. Under warranty, one of them got a speck of dust between the sensor and the glass that protects the sensor.

Most of the stores I took it to to quickly repair this told me that they had to disassemble the camera, and therefore it was better to send it to Blackmagic, since nothing should get into that part of the camera, and even less in a camera with less than 150 hours of use, always in recording studios.

To my surprise, the technical service takes more than 4 weeks to receive and repair the camera... but the biggest surprise is that they told me that this was not covered by the warranty, and that I had to pay more than 600 euros to repair this . ...

That is to say, they wanted to charge me that amount for removing a glass from the sensor, which must have been bad because it was not completely watertight, removing a speck of dust and putting in another glass...

The truth is that the worst technical service I have ever seen in the audiovisual sector. I hope that my experience helps you, to know what can happen to you, if you have any warranty failure.

If something as simple as removing a speck of dust in a system that is in principle protected, they say it's your fault, and they want to charge you that crazy amount of money, I don't want to imagine facing a bigger problem.

I started a little YouTube channel and used the free version of davinci resolve to edit my videos and for 2 years I had absolutely ZERO problems. Then blackmagic changed something because everything I edit even old footage that's was already edited has a audio sync problem that gets worse with the more cuts you make!

I asked the company for help but I just received an automated response basically saying they don't offer support with the free version and I'd need to buy the full version of davinci resolve studio so I did.. I was really happy to start recording content again but it was short lived as the audio sync problem is still happening, I contacted blackmagic support again (new ticket) I explaining everything in detail including full system specs and again ZERO response!

I spent £300 on the software as I got the bundle including the speed editor (the speed editor NEVER connects easy, it's always a 10 to 15 minutes pain in the ass process) and I can't edit ANYTHING.. I have emailed them 3 times over a 7 day period and just received the same generic automated response saying someone will be in touch shortly but it never happens!!!

I'm autistic with other disabilities so my little channel was everything and gave me a purpose, before that I used to play with razer blades on christmas day and I struggle to use software like this. I would only use the ripple cut to cut down a 3hr video to around 1.5hrs then render entire timeline (yes I had the chain lock on) but now I can't do anything and I'm absolutely SHOCKED at the lack of help i have received and DEFINITELY DON'T RECOMMEND BUYING THE FULL SOFTWARE!!!!
Lucky for me I purchased the speed editor with the license included for around £300 and it was under 1 year ago so I'm opening a case with UK trading standards and they have already agreed to send out a warning letter given Blackmagic 30 days to repair/replace or refund me.

If you are new to editing use the free version if you can get it to work but I absolutely 10000% don't recommend buying the full version just because the customer service is none existent and the speed editor is horrible to connect. It wasn't originally but between Microsoft's garbage updates and blackmagics lack of support (firmware or drivers) to keep it working correctly is as bad as there customer service!!!

At this point I have basically wasted £6000 plus setting up a studio with 4k cameras and a powerful pc running a 4090 all USELESS because of davinci resolve and the poor customer service, that's a bitter bill to swallow trust me.. 😣
Ps before editing the footage is fine and I used it fine for a long while, looking on Reddit there are PLENTY of other people experiencing the same problem.

A fantastic company making a fantastic product (Da Vinci Resolve) that goes from strength to strength with each release. I can't recommend it enough.

Better than Adobe!

This isn't equipment reviews as I currently don't have the money to afford their equipment but plan to buy some later on.

This is about DaVinci resolve studio.

I love paying one price and owning the license to the software. Instead of annoying subscriptions.

I love the fact that they provide continuous updates. And that I myself as a small channel owner have not run into any problems using their software.

On the other hand had a lot of issues with adobe premiere.

I don't need cloud. I don't want my stuff used in training their language model.

I don't want to pay a subscription. And I don't want to use a software that isn't user friendly. Their software was very difficult to understand. And half the time it frustrated me.

With DaVinci resolve studio I picked it up quick and it was easy to use.

I plan to eventually do more business with this company. And I would recommend them based on my great experience I've had so far.

Habe mir vor kurzem eine Blackmagic Kamera & "DaVinci Resolve Studio" für meine Video-Kunst-Projekte gekauft. Beide Produkte sind perfekt aufeinander abgestimmt & bieten mir als Videokünstler eine beeindruckende Kombination aus Qualität & Flexibilität.

Die Kamera liefert hervorragende Ergebnisse & harmoniert ausgezeichnet mit "DaVinci Resolve Studio“. Die intuitive Bedienung & leistungsstarken Funktionen ermöglichen es mir, kreative Ideen problemlos umzusetzen.

Der Support von Blackmagic Design hat mich ebenfalls sehr überzeugt. Meine technischen Fragen wurden schnell, sehr ausführlich & kompetent beantwortet, was mir vor dem Kauf das Vertrauen gab, dass die Produkte meinen Anforderungen entsprechen.

Auch das Preis-Leistungs-Verhältnis der Blackmagic-Produkte empfinde ich als herausragend. Für meinen professionellen Anspruch bietet Blackmagic hochwertige Technik & Software zu einem fairen Preis. Diese Tools sind für mich daher unverzichtbar geworden.

Fazit:
Blackmagic bietet alles, was ich für meine kreative Arbeit brauche: Erstklassige Technik, nahtlose Integration & fantastischen Support. Fünf Sterne & eine klare Empfehlung für alle, die höchste Ansprüche an ihre Videoproduktionen haben!

I've had the studio version for a while but I see too many bugs, disastrous Italian subtitles, it doesn't get half a word right.. disgusting, you waste too much time, it crashes often, every update something stops working.. what are you doing?

crashing and lagging all the time, i saved my project, than the program randomly crashed and deleted my video

I use DaVinci Resolve everyday, works just fine. It's the best free video editor out there, at least for Windows.

MP4 files with audio fail to play audio in davinci no matter what I do. MP3 files work but MP4 files with audio do not work, so my clips are randomly muted. Just terrible, I would give this a negative number of stars if I could

Consistently the best experience I've had from any Tech company. Quick to respond via email, and phone support available when needed. Honest and genuine support on software and even very old hardware.

Uso il loro software di montaggio video (Davinci Resolve) per i miei video amatoriali. Ho apprezzato la possibilità di avere la versione gratuita che ho usato con grande soddisfazione. E' un software in continua evoluzione, ed ora è anche in italiano. Gli ultimi aggiornamenti relativi alla versione 19 (in versione beta), il loro forum ben seguito e la politica di acquisto della licenza a vita, mi hanno convinto a comprare la versione Studio del loro prodotto.

Big shout out to Manny Santoyo. Super helpful and patient dealing with a firmware update. Problem was resolved. Amongst the best support experiences I've had.

Disability discrimination! I liked the DaVinci Resolve Studio free version so much that I paid £245 pounds for the paid version back in October, but the paid for features didn't work. I requested help and I was sent a link. The emails I got didn't communicate well. There was literally an email saying, 'your details are...' and then a series of numbers with no explanation as to what the numbers meant or how to activate the paid for version.

Unfortunately around this time I had a Lupus flare-up (which lead to extreme fatigue and brain fog) I spent November, December and January unable to do anything, missing a lot of work etc... I spent February and March recuperating and trying to catch up with work.

It's now April and I finally am getting to deal with some of the things I hadn't been able to put my attention on over the past 5 months. I contacted Blackmagic and explain I had never gotten their product working and could I just have a refund.

The response: I got an email saying they 'did not believe I had never used their product or that their had been an ongoing issue.' (I have that in writing) I then phoned up and tried to explained about my Lupus and the way it effects me. The woman on the phone talked over me as I tried to explain this. Because she was talking over me she couldn't hear what I was saying but at some point laughed at me and said, 'Oh so you haven't been able to call us due to fatigue for 6 months.' Had she listened while I spoke she would have understood that it's not that simple, whenever you have energy, you will have a pile of things that need seeing to first, and often those are extremely basic things like basic medical care. I wish we lived in a worked were people were more understanding of disabilities and wouldn't belittle people when they try to advocate for themselves. Whether or not they would agree a refund doesn't excuse this treatment.

High professional video editing software which is free, stable, extremely powerful but fiddly to use.

I am impressed with Resolve and I wanted to do the right this and buy the studio version to support them. I went to buy from their website and it directed me to paypal. I dont remember my password for paypal as I never use it. I paid as a "Guest" but then there was some error and I got redirected back to Blackmagics web site. Stupid me tried again and the same thing happened. I then checked my bank account as sure enough I was charged twice but because of this error I still dont have a software key and a refund for the extra purchase. Paypal customer service was pretty good and basically said Blackmagic will have to cancel the payment on their side. Blackmagic customer service kept telling me it was a paypal problem and they'd refund me all my money. A week later I still dont have my money back. Black magic also tried to get me to buy from a "Reseller". Clicking on those links you get directed to production companies etc where it is even harder to buy Davici Studio. Total craziness!! I still want to buy their program but dont want to try again untill I get my original 2 purchases of almost $1000 canadian back. It just seems and feels like they really dont care. Very frustrating. All I was trying to do was do the right thing and buy their software instead of using it for free.

I dropped adobe like a hot potato when I found out about resolve. Then I found out about their cameras [they rock]. These guys are top dogs and they are great innovators.

Great support..very friendly and knowledgeable.
Really nice to feel that they value good staff, so the end consumer gets the support they need..

5 stars