Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 4 av 5 stjärnor

Haven’t tried the product as of yet, but I’d expect it to be useful. It’s taken some time for delivery, without the promotion it wasn’t even something I would have considered. Shout out to P... Se mer

Betygsatt 5 av 5 stjärnor

Surprised to see poor reviews of Black Forest’s customer service. My experience with their staff has been truly great! BF products are definitely first class. So happy I found this compa... Se mer

Betygsatt 1 av 5 stjärnor

Great product, worst customer service, deceptive shipping practices. Im have already found an adequate substitute and at a cheaper price. Maybe I should be thanking their terrible service for saving m... Se mer

Betygsatt 5 av 5 stjärnor

I read all of the reviews and started buying Black Forest cocoa from Walmart. After realizing that Walmart was selling a new 12X version of the 6 flavones and 6 Flavonoids. I could drink 2-3 cups of c... Se mer

3,6

Medel

TrustScore 3.5 av 5

189 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen inbjudningshistorik registrerad

Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,6

Alla omdömen

(189)

172 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Company advertised a free bottle of MNM with purchase.…

Company advertised a free bottle of MNM WITH THE PURCHASE OF COCOA POWDER. Once i completed my order I noticed on the order details the MNM was not listed on my order details. I contacted customer service in order to ensure that I would be receiving the MNM , they told me that offer had already expired when it was definitely still being advertised.

27 januari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I never received my order

I never received my order. They promised to send a replacement but stopped responding to my communication. This company is a scam.

14 januari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

They claim 3-5 days shipping on…

They claim 3-5 days shipping on domestic purchases. It is well past that. They offer NO help. USPS tracking has a label created but no purchandise received yet.
Black Forest won't even help. An they won't cancel.
I personally will no use this company.

5 januari 2026
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

took over a month to ship my order

took over a month to ship my order. Then they ship it with a value of over twice what i paid. I then had to pay over double amount of tax as they valued it wrong. Black forest supplements won't take responsibility for it. DO NOT USE THEM. Horrible service and not above borad.

24 december 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

poor customer service

I ordered this product on November 14th 2025. It was placed in mail box Dec 18th 2025. I wrote several times to the company to refund me etc.... but to no avail. Only get AI responses not to my email but to try to sell me even more of what I still did not have! They had no problem taking my $172! But have zero accountability when it comes to communication,refunds etc....So I have not even tried product yet. This review reflects the horrible customer service and absurd shipping that takes forever!!!!!! Even if works. Reluctant to buy again.....

18 december 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Placed my order on Nov 21st

Placed my order on Nov 21st, 2025. Got a shipment notification on Nov 24th. After a few days waiting on an update on tracking... tracking showed it was still not accepted at the shipper, I reached out to black forest supplements. They told me it had indeed shipped and the shipper (usps) missed the initial scan. Another day or 3 went by and I checked back in since the tracking still showed waiting for acceptance. Same response pretty much. A day or 2 later I asked again... At that point I was told that they had high demand for what I ordered therefore it was delayed. Since I kept getting excuses instead of action, I reached out to their social media team. At that point they said if it doesn't deliver by Sunday (12/14/25) they would expedite a new package with 2 day shipping. As of Sunday, no package. I messaged them again. They said it would be delivered Monday. Nope... it finally delivered today. It took 25 days to receive this package. I might give them one more try to see if there are improvements.

21 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Horrible at delivering items , scams upon refund .

I orderer from black forest a single can of flavanoids . I bought it on september 17th and since 27th september my package is stuck in customs for about 3 months becausr they probably didnt pay fees or didnt fill documents properly . And when i asked for refund they didnt refund me full price , they only refunded price for my item but the shipping cost they did not refund . So i just paid them about 15 euros for nothing , just to see my pakcage stuck in customs for 3 months .

27 september 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Not sure where all these 5 star reviews…

Not sure where all these 5 star reviews are coming from but I'll give them zero stars. I have 2 different open orders with this company. Their site says packs and ships same day of the order. Well money was taken out of my account immediately for both orders but when I go to track those orders on their site it says order can't be found which means it hasn't even been processed yet let alone packed and shipped the same day but yet they were quick to charge me. Their email replies seem to be generic computer generated and looks like all customers with the same problem as me receive pretty much the same generic reply. I can't testify to the quality of their products as I don't have it yet but I'll definitely tell you I'll never do business with this company again.

2 december 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

taste is terrible

taste is terrible, mixed with milk. tried 1 time and refuse to use ant more. cant get refund because i open and used 1 time

11 november 2025
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Shipping and customer service problems

I ordered some supplements from this company. They emailed me the next day saying it had shipped. I waited a few days and then tried tracking it. And it said the shipping thing had been created, but the postal service hadn't picked it up yet. I then proceeded to forget about it for a week. Still hadn't received it and they were emailing marketing emails which reminded me I hadn't received my package yet. So I tried tracking my package and they still hadn't shipped it. So I emailed them 10 days after they said they shipped it and complained and they assured me it was shipped. Then the next day I received an email stating it had shipped again. So I went to tracking and now it shows it's in its way, but they would not have shipped it if I hadn't contacted the. So I complained and they said they would refund all the shipping charges, but the only problem is I didnt pay shipping as I bought enough to get free shipping. So in their mind refunding me $0.00 as that is how much I paid for shipping. Ridiculous.

21 november 2025
Omdöme utan inbjudan

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Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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