UID 4659356564 SEPA Credit Transfer of 490 EUR was COMPLETED 07 July 2026, (today is 16 July) Till this date the money has not been credited to the account. Contacted support - Ticket 3253425 . S... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
По большому счету это хорошая биржа, из минусов сразу могу выделить наличие кучи мусорных и опасных торговых пар, плохую работу во время сильной волатильности, и изредка подвисающее приложение. Из плю... Se mer
Företaget har svarat
I have £35 of USDT on Bitget. Two hours in, it's still there. There's no GBP withdrawal option. USD only goes out by SWIFT, where the wire fee is larger than my balance technically an option,... Se mer
I first started using Bitget through one of their campaigns, and I’ve been participating in different ones ever since, it’s been really rewarding. Honestly, it’s become my go-to platform over the pa... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Established in 2018, Bitget is the world’s leading crypto exchange and Web3 company, serving over 100 million users across 200+ countries and regions. Bitget is committed to helping users trade smarter with its pioneering copy trading feature and and other trading solutions. With an average daily trading volume of $20 billion, Bitget is now the fourth largest crypto exchange by volume.
Kontaktuppgifter
Seychellerna
- support@bitget.com
- bitget.com
2,2
Dålig
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Andra tittade också på
Not every platform gives users a reason…
Not every platform gives users a reason to stay, but I’ve honestly enjoyed being part of the Bitget community 🤍
From trading experience to community activities and learning opportunities, it has been a smooth journey for me so far
22 maj 2026
Omdöme utan inbjudan
Svar från Bitget
Hi, we hope you're doing well! We noticed a low rating with your positive review. If this was unintentional, we’d appreciate it if you could update your rating to reflect your positive comment. Your feedback helps us improve our service. If you have any suggestions or requests, contact us via live chat or submit a webform: https://bit.ly/4sRB7aV.
Bitget P2P is very weak not to mention dead appeal team
Bitget P2P has been one of the most frustrating exchange experiences I’ve had despite being an active crypto trader and merchant across major platforms including Binance, Bybit, OKX, Gate, and Bitget itself, with cumulative trading activity exceeding 15 BTC.
The biggest issue is the extremely slow and inefficient appeal system. If a newbie or inexperienced user locks your coins without valid proof, your funds can remain frozen for hours or even days while support keeps delaying the process with repetitive responses.
For a financial platform handling user funds, appeal teams should act MUCH faster, especially when evidence is obvious. Instead, merchants are left waiting while their capital is effectively held hostage.
Another major issue is merchant reputation handling. A single baseless negative review from a buyer can permanently damage a merchant’s reputation even when no scam or misconduct occurred. In my case, I only delayed release slightly because I was verifying receipt of funds and dealing with temporary banking limits, yet Bitget refused to remove the unfair feedback without properly reviewing the context.
Ticket #3136593
The restrictive merchant limits are also terrible. Without locking a security deposit, merchants are limited to very small buy ads around 500 USDT, making serious scaling almost impossible compared to other major exchanges.
To make things worse, support responses felt heavily automated and AI-generated rather than handled by an actual live agent capable of properly understanding the issue.
Unfortunately, many users publicly report frozen funds, delayed appeals, account restrictions, and generic support responses on Bitget as well.
21 maj 2026
Omdöme utan inbjudan
Svar från Bitget
Thank you for bringing this to our attention. We’ve located the ticket associated with your feedback and confirmed that our team has already responded to your email. Please check your inbox or spam folder for our reply. If you need further assistance, feel free to contact us via live chat or submit a webform: https://bit.ly/4sRB7aV.
I start using bitget by getting a…
I start using bitget by getting a reward coin in bitget. Then I start participating bitget events on app and social platform and found them really interested. But point redemption found very bad after working for months and at redemption time there no option to convert in usdt. But they still mentioned that points can convert in usdt.
21 maj 2026
Omdöme utan inbjudan
Svar från Bitget
Thank you for sharing your concerns. Please note that each event has specific terms and conditions that must be met to qualify for the rewards. To help resolve this, contact us via live chat or submit a webform: https://bit.ly/4sRB7aV. We will review your account's participation history and address your concerns in detail.
Wie schon oft erwähnt...früher ne gute…
Wie schon oft erwähnt...früher ne gute Plattform. Jetzt funktionieren nichts mehr. Direkteinzahlung vom Konto funktionieren nicht mehr. Auszahlung dauern teilweise Wochen.Klärung über Livechat völlig sinnlos. Tickets werden erst gar nicht beantwortet. Auf den Link der nachher der Kundenbetreuer hier unten posted kommt keine Antwort...
Mach so keinen Sinn mehr ....
16 maj 2026
Omdöme utan inbjudan
Svar från Bitget
Thank you for your feedback. We understand how important it is to have a positive experience, and we’d like to learn more about what happened so we can assist you. Please reach out to our support team via live chat or submit a webform at https://bit.ly/4sRB7aV, including any details or screenshots that may help.
Excellent Exchange
Bitget is fast, reliable and very secure. The interface is incredibly smooth making it easy to manage my digital assets daily.
22 juni 2025
Omdöme utan inbjudan
Des voleurs tout simplement
Des voleurs, a fuir absolument
Argent délibérément bloqué, du vol manifeste, de la mauvaise foi !
Il vaut mieux jetter son argent par les fenêtres
13 maj 2026
Omdöme utan inbjudan
Svar från Bitget
We understand your concerns and want to assure you that we take all reports of scams or fraudulent activity very seriously. At Bitget, transparency, integrity, and earning the trust of our users are at the heart of our operations. To help us investigate thoroughly and provide the support you need, we kindly ask that you share more details about your experience. Please reach out via live chat or submit a webform: https://bit.ly/4sRB7aV, and our dedicated support team will promptly look into your case. Your feedback is extremely important to us, as it helps us improve while ensuring the highest standards of service. We are committed to resolving this matter and delivering a solution that meets your expectations.
Account Closed Without Explanation and No Real Customer Support
As a verified user of Bitget, I recently received an email informing me that my account was under review. Shortly afterward, I was notified that my account would be permanently closed and that any funds in the account could potentially be lost.
Fortunately, I did not have any assets in the account at the time, but the experience was extremely frustrating and concerning.
The biggest issue is the complete lack of proper customer support in situations like this. The only option available is their ticket system, which has been very disappointing. Each time I asked why my account was being closed and what specific action I had supposedly taken to violate their terms, I received what appeared to be a generic template response. Even after following up multiple times, I was never given a clear explanation.
Based on my experience, I would strongly advise others to be cautious when using this platform. I also regret investing in their Bitget Token token. Transparency and customer support are essential when dealing with financial platforms, and in my case, Bitget failed to provide either.
Update after the company’s response: Unfortunately, their reply still does not address my actual concern and seems very generic. Here is the latest response I received from their ticket system:
“While we greatly appreciate your willingness to cooperate, no additional documentation is necessary from your end at this time. Kindly note that if you deposit funds into the account, your assets may be lost.”
This response makes very little sense to me. My account was under review and they are now apparently planning to close it without providing a clear reason or proper explanation. I was also unable to receive meaningful assistance through their customer support system, which is the main reason I shared this review.
8 maj 2026
Omdöme utan inbjudan
Svar från Bitget
Thank you for sharing your concerns and we are here to support you. There may be security-related restrictions placed on your account to safeguard your funds. These restrictions are implemented to protect both your account and your assets from potential security risks. If your account or funds have been frozen, we encourage you to review the following article for guidance on resolving account restrictions: https://www.bitget.com/academy/guide-to-resolving-account-restrictions. Should you require further assistance or have additional concerns, please don't hesitate to contact us via live chat or submit a webform: https://bit.ly/4sRB7aV.
Scammed in the points redemption as well
i LIKE MANY OTHERS IT APPEARS FELL PREY TO BITGET AND THEIR REWARD POINTS SCAM. iVE BEEN SAVING UP POINTS FOR MONTHS AND AS SOON AS i TRIED TO REDEEM THEM THE REDEMPTION FAILED AND i WAS TOLD i HAD VIOLATED SOME TERMS AND CONDITIONS OR ANOTHER EXCEPT THAT i KNOW 1`00% FOR CERTAIN i HADNT VIOLATED ANYTHING. sEEING ALL OF THE OTHER REPORTS NOW IT IS CLEAR THESE MISCREANTS ARE TOTAL SCAM ARTISTS!
7 maj 2026
Omdöme utan inbjudan
Svar från Bitget
Thank you for sharing your concerns and we are here to support you. Please note that our events operate under specific terms and conditions designed to ensure fairness for all participants. In some instances, rewards are offered on a first-come, first-served basis due to a limited prize pool. Our team also conducts thorough reviews to verify participants’ eligibility and ensure compliance with the event's rules. This process helps us prevent fraudulent or abusive behavior that could affect the event's integrity. If you have any questions or concerns about your participation or rewards, please feel free to contact us via live chat or submit a webform: https://bit.ly/4sRB7aV with details about the event in question. Our team is here to assist and resolve any issues you may be experiencing. Thank you for your understanding.
Bitget charged me bank wireless…
Bitget charged me bank wireless transfer fees & other so many fees to transfer my money into my Canadian bank account.
Then they told me that they could not transfer & sent a cheque.
Now they are asking me to deposit another big fees to get code to decode the cheque & warning me not to go to the bank to encash it as then I could face legal action from the authorities.
Have others faced such a scenario & what should be done?
30 april 2026
Omdöme utan inbjudan
Svar från Bitget
Rest assured, we do not engage in any fraudulent activities. Please stay alert and only trust messages from our official channels, which you can verify here: https://www.bitget.com/official-verification . For assistance, contact us via live chat or webform: https://bit.ly/4sRB7aV.
Needs improvement
I have been using Bitget for 2 years now, Good interface and community setup, but a lot of improvement are needed
26 juni 2025
Omdöme utan inbjudan
Svar från Bitget
We appreciate your feedback and are always looking for ways to improve. We’d love to hear more of your thoughts—feel free to share your ideas at https://www.bitget.com/feedback with any relevant details. If you need further assistance, please reach out to our live chat or submit a webform: https://bit.ly/4sRB7aV.
Horrible Customer Service, straight up innept.
My account was "flagged" for "security risk" and I've been locked out. System doesn't send verification code to the email on account.. I can't log in. To access support you NEED TO LOG IN?? WTF?? So I access support chat with a 2nd email address. Absolutely no help there as they refuse to even consider overriding the automated system even when offered to re-KYC or verify any information. Just told to basically shut up and wait 24-48 hours. NOBODY SHOULD BE DENIED ACCESS TO THEIR OWN ACCOUNT!
If you or anyone you know uses BitGet, unplug head from ass and put your money elsewhere!
29 april 2026
Omdöme utan inbjudan
Svar från Bitget
Thank you for sharing your concerns. Please be aware that our system may temporarily restrict access if several login attempts occur within a short time frame. We suggest waiting 20 minutes before trying again. If the issue continues, contact us via live chat or submit a webform: https://bit.ly/4sRB7aV for further assistance.
Bloquearon mi cuenta
Bloquearon mi cuenta y NUNCA me dieron una explicación ni me dejaron retirar el dinero
15 januari 2026
Omdöme utan inbjudan
Svar från Bitget
Thank you for sharing your concerns and we are here to support you. There may be security-related restrictions placed on your account to safeguard your funds. These restrictions are implemented to protect both your account and your assets from potential security risks. If your account or funds have been frozen, we encourage you to review the following article for guidance on resolving account restrictions: https://www.bitget.com/academy/guide-to-resolving-account-restrictions. Should you require further assistance or have additional concerns, please don't hesitate to contact us via live chat or submit a webform: https://bit.ly/4sRB7aV.
Transfert cauchemardesque
ok l'arrêt des services est provoqué par l'AMF mais la gestion de transfert de fond de BITGET est d'un amateurisme sans nom cela fait déjà 1 mois que les fonds sont inaccessibles comme toutes informations liée au compte on ne peut même pas faire son bilan. S'il avait mieux expliqué cette gène j'aurais pris mes dispositions. Inadmissible
29 april 2026
Omdöme utan inbjudan
Svar från Bitget
Thank you for your feedback. We understand how important it is to have a positive experience, and we’d like to learn more about what happened so we can assist you. Please reach out to our support team via live chat or submit a webform at https://bit.ly/4sRB7aV, including any details or screenshots that may help.
Einzahlung nicht gut geschrieben
Ich bin sehr enttäuscht von Bitget.
Ich habe vor über 14 Tagen eine Einzahlung getätigt. Meine Bank hat die Zahlung bestätigt, aber bis heute wurde der Betrag meinem Konto nicht gutgeschrieben.
Der Support reagiert extrem langsam bzw. gar nicht – ich habe bereits mehrfach geschrieben und keine hilfreiche Antwort erhalten.
So ein Umgang mit Kundengeldern ist für mich nicht akzeptabel. Gerade bei Finanzplattformen erwarte ich Transparenz und funktionierenden Support.
Ich hoffe, dass sich das Problem schnell klärt – aktuell kann ich die Plattform aber nicht weiterempfehlen.
28 april 2026
Omdöme utan inbjudan
Svar från Bitget
Thank you for your feedback. We understand how important it is to have a positive experience, and we’d like to learn more about what happened so we can assist you. Please reach out to our support team via live chat or submit a webform at https://bit.ly/4sRB7aV, including any details or screenshots that may help.
Bitget alberga estafadores
Bitget es una cosa dudosa por el hecho de permitir que estafadores como Moon79, español cuyo verdadero nombre es Daniel Cantoral Fernández, desde su cuenta P2P vendan USDT y no cumplan con la entrega.
24 april 2026
Omdöme utan inbjudan
Svar från Bitget
Thank you for sharing your concerns. To resolve any disputes, please refer to this guide for submitting an appeal: https://bit.ly/3ZSHor9. You can also review possible scenarios in the P2P Handling Rules here: https://bit.ly/3XBgqTK. If you need further assistance, contact us via live chat or submit a webform: https://bit.ly/4sRB7aV.
Una estafa
Ticket interno Bitget 3022772, prueba de reclamación de Mi estafa en Bitget
Quiero expresar mi descontento con Bitget tras perder 300 euros en solo dos días en su plataforma. Doy gracias de que sólo ingresé esa cantidad para probar.La empresa afirma contar con controles y verificaciones para evitar fraudes, pero mi experiencia demuestra que estas medidas no son eficaces. Me he sentido totalmente desprotegido como usuario. Considero grave que una plataforma de este tipo no garantice la seguridad que promete. Por ello, no recomiendo su uso y advierto a otros usuarios del riesgo que supone operar en Bitget sin una protección real con alto riesgo de perder tus ahorros.
15 februari 2026
Omdöme utan inbjudan
Svar från Bitget
Thank you for bringing this to our attention. We’ve located the ticket associated with your feedback and confirmed that our team has already responded to your email. Please check your inbox or spam folder for our reply. If you need further assistance, feel free to contact us via live chat or submit a webform: https://bit.ly/4sRB7aV.
Bitget es un banco de ladronesa mi me…
Bitget es un banco de ladronesa mi me robaron los 10000 que en cuotas que había que pagar para que me desembolsan 27000 euros que ha ganado en Summit Capital ,lo último que me decían que había que verificar que era yo que era el que tenía que recibir el capital ,y nada me dejaron esperar para pagarme el dinero y nunca más volvió a escuchar algo de esas ratas ,se me robaron 37000 euros esos banditos ,pero se van a ir muy mal con esa dinero porque se vuelve maldito ,RATAS...
20 februari 2026
Omdöme utan inbjudan
Svar från Bitget
We understand your concerns and take scam reports very seriously. To help us investigate thoroughly, please share more details with our support team via live chat or at https://bit.ly/4sRB7aV. We are committed to transparency and addressing your feedback responsibly.
Fraud conform transfer but never send…
Fraud conform transfer but never send 153 USDT ticket#3057769 WORST EXPERIENCE. SCAM ALERT.
Bitget Ticket #3057769. I subscribed 153 USDT to preSPAX Launchpad.
On 19/04/2026 23:21, their support CONFIRMED IN WRITING: "Transfer from SME to SME" for my 153 USDT.
1+ HOUR PASSED. Money never arrived in Spot Wallet. Support went completely silent after confirming.
They are illegally holding funds during Subscription Phase after promising refund.
This is documented fraud. I have screenshots. Avoid this exchange at all costs.
Update: Still no refund. Bitget is stealing client money.
19 april 2026
Omdöme utan inbjudan
Svar från Bitget
Thank you for bringing this to our attention. We’ve located the ticket associated with your feedback and confirmed that our team has already responded to your email. Please check your inbox or spam folder for our reply. If you need further assistance, feel free to contact us via live chat or submit a webform: https://bit.ly/4sRB7aV.
Pagar para cobrar tú dinero.
Pagar para cobrar tú dinero.
Bitget me pide que pague 1300 dolares para poder cobrar mis 14.000 dólares.
Esto es de Vintario ( plataforma de criptomonedas). Para poder cobrar mi dinero he tenido que abrir una "Wallet" en
Bitget y estos quieren que les pague 1300 para cobrar mi dinero. Qué os parece?
7 april 2026
Omdöme utan inbjudan
Svar från Bitget
We genuinely appreciate you taking the time to share your concerns, and we want to assure you that Bitget operates with complete transparency and integrity. Our platform does not engage in any fraudulent practices, and we remain committed to providing a secure trading environment for all users.
Unfortunately, scammers are highly active in the cryptocurrency space, often impersonating legitimate platforms to deceive users. We strongly urge you to stay vigilant and to engage only with official Bitget communication channels. To verify the authenticity of any messages, emails, or notifications claiming to be from Bitget, please refer to our official verification page here: https://www.bitget.com/official-verification.
If you have encountered any suspicious activity or unauthorized transactions, we encourage you to report them immediately. Our support team is available to assist you and provide guidance on securing your account. Please contact us via live chat or submit a webform: https://bit.ly/4sRB7aV with all relevant details so that we can investigate and offer the necessary support.
We deeply regret any inconvenience this situation may have caused and truly appreciate your patience and understanding. Your security is our top priority, and we remain committed to ensuring a safe and trustworthy trading experience for all our users.
compte bloquée
compte bloquée , dialogue inexistant,suite au remplissage de formulaire , mon mail à subit des attaques !! grosse arnaque en vue
1 april 2026
Omdöme utan inbjudan
Svar från Bitget
We genuinely appreciate you taking the time to share your concerns, and we want to assure you that Bitget operates with complete transparency and integrity. Our platform does not engage in any fraudulent practices, and we remain committed to providing a secure trading environment for all users.
Unfortunately, scammers are highly active in the cryptocurrency space, often impersonating legitimate platforms to deceive users. We strongly urge you to stay vigilant and to engage only with official Bitget communication channels. To verify the authenticity of any messages, emails, or notifications claiming to be from Bitget, please refer to our official verification page here: https://www.bitget.com/official-verification.
If you have encountered any suspicious activity or unauthorized transactions, we encourage you to report them immediately. Our support team is available to assist you and provide guidance on securing your account. Please contact us via live chat or submit a webform: https://bit.ly/4sRB7aV with all relevant details so that we can investigate and offer the necessary support.
We deeply regret any inconvenience this situation may have caused and truly appreciate your patience and understanding. Your security is our top priority, and we remain committed to ensuring a safe and trustworthy trading experience for all our users.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.