Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

So far, my experience with Birchbox has been great! I’ve had a few issues with packages not being delivered to my home address, but those problems were resolved quickly. I’m usually very happy with th... Se mer

Betygsatt 5 av 5 stjärnor

Birchbox has been a wonderful way for me to explore many different types and brands of beauty products that I normally wouldn't have the patience to shop for! On occasion, they have substituted diffe... Se mer

Betygsatt 3 av 5 stjärnor

not sure there is a real value any longer. I started with Birchbox when the boxes were 10.00 a month- today they are 20.00 or more. Finding samples that are dried out and unusable ( mascara, liquid ey... Se mer

Betygsatt 3 av 5 stjärnor

The experience has really changed… The price has doubled since I started my membership, but the products are still the same size. There are not separate boxes anymore, or encouraging names like “... Se mer

Företaget har svarat

Företagsinformation

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  3. Hälsocenter

Om Birchbox

Skrivet av företaget

Birchbox is a monthly subscription box for beauty lovers, designed to help our members discover the best beauty and lifestyle products! Each month, members enjoy a customized box brimming with deluxe samples spanning makeup, haircare, skincare, wellness products, organic-based products, and other cosmetics. This membership makes it easy to try out a new makeup trend, be introduced to a new skincare brand, or discover a new favorite product. With Birchbox Customization, our customers now have the exciting opportunity to hand-pick the exact samples they want to receive each month, and can even opt for a few full-sized products! Join Birchbox today to unlock a world of beauty exploration tailored just for you!

Kontaktuppgifter

3,9

Bra

TrustScore 4 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ber kunder att lämna omdömen

Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa

Har besvarat 50 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,9

Alla omdömen

(1 145)

109 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

I loved all of the options I got to…

I loved all of the options I got to choose from each month! The price change however for a yearly subscription is what made me cancel my membership. I was also frustrated with not getting any kind of notification when the company was being bought out and there was months without explanation of why I wasn’t getting a new box for like 6 months

25 juli 2024
Betygsatt 3 av 5 stjärnor

Receiving box

I have not received my box yet but by going off what I see it feel I am paying a lot for a little product. I was notified that it was shipped but have not seen it yet. I don’t feel the tracking is updated as often as it should and no eta given. I am seriously thinking of canceling my subscription.

23 juli 2024
Logotyp för Birchbox

Svar från Birchbox

We're sorry to hear your July Box hasn't arrived yet! We see it shipped out about a week ago, but seems to be taking a smidge longer than expected with the courier. We will be sure to have a member of our team look into this further and will follow up directly. We're sure you'll adore the products once they finally arrive!

Betygsatt 5 av 5 stjärnor

I love being able to try products…

I love being able to try products without the commitment of buying a full size product. Birchbox does the research to find the best products. Getting a box every month is like having your birthday EVERY month! So fun!

24 juli 2024
Logotyp för Birchbox

Svar från Birchbox

Hi Holly! We are simply delighted you are enjoying your monthly boxes and discovering new favorites along the way. We can’t thank you enough for taking the time to provide your feedback!

Betygsatt 5 av 5 stjärnor

Delivery

I messaged after hours, so I wasn't sure what the response time might be. I was so surprised when Christina got back to me within hours. She advised that she was taking care of my issue.
My Box arrived the very next day, so my issue was resolved. However, I have no doubt that a replacement box would have been shipped immediately. So glad to experience that customer service remains alive and well for some companies!!

22 juli 2024
Logotyp för Birchbox

Svar från Birchbox

We’re thrilled to hear that our team was able to assist you promptly, and we’re so glad you received your Beauty Box the very next day — we do hope you’re enjoying your beauty selections! Thank you so much for taking the time to share this lovely feedback with us—it means a lot!

Betygsatt 4 av 5 stjärnor

I love Birchbox but I think there are…

I love Birchbox but I think there are still way to improve the experience after the big “pause” they had :
- the shipping. I never know when my box will be shipped.
- the cost. I understand the rise of the cost but I feel like we didn’t get anything better in the same time. Same kind of products in the box for 5 dollars more.
- I love opening my box every month. It brings me joy.
- can we update the liste of product we want and don’t want ? ( I don’t use eyes make up products for example)

24 juli 2024
Betygsatt 5 av 5 stjärnor

It was great

It was great. Love most of the items. A few not my fav colors. But overall love everything.

22 juli 2024
Betygsatt 4 av 5 stjärnor

I would give 5 stars but Birchbox loses…

I would give 5 stars but Birchbox loses 1 star because the shipping takes forever and the tracking never updates right, so it's a guessing game on when I will see it in my mailbox. Also, this month, an expected item was replaced for something less appealing because of overselling. So I'm truly bummed about that. Otherwise, it's a great little box and fun to open every month and try new things.

23 juli 2024
Logotyp för Birchbox

Svar från Birchbox

While we’re thrilled to hear you enjoy receiving your Birchbox Beauty Box each month, we’re sorry for any shipping delay you’ve experienced, and for the disappointment in one of your chosen items being oversold. Since relaunching, we’ve been working hard to get everything back to normal, including renewing and shipping timelines. Although it took a bit longer than we hoped, we are happy to say we are now on a standard shipping cadence. Billing for renewing members will occur on the 1st of the month, customization will be open during the first week, and boxes will ship over 1-2 weeks after customization closes. You can now expect your box to ship by mid-month.

We hope to continue delighting you with your Birchbox experience, and we truly appreciate you taking the time to share your kind and valuable feedback!

Betygsatt 1 av 5 stjärnor
Logotyp för Birchbox

Svar från Birchbox

Hi Sherri — we’re sorry to hear your Beauty Box didn’t meet your expectations! We have recently started including up to two full size items in each monthly Beauty Box amongst the other samples, but we are sorry to hear the box you received missed the mark. If you have any concerns about any of the six items you received, please reach out to our support team—they’re here to help. Wishing you all the best and hoping we can have the opportunity to impress you in the future!

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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