So far, my experience with Birchbox has been great! I’ve had a few issues with packages not being delivered to my home address, but those problems were resolved quickly. I’m usually very happy with th... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Birchbox has been a wonderful way for me to explore many different types and brands of beauty products that I normally wouldn't have the patience to shop for! On occasion, they have substituted diffe... Se mer
not sure there is a real value any longer. I started with Birchbox when the boxes were 10.00 a month- today they are 20.00 or more. Finding samples that are dried out and unusable ( mascara, liquid ey... Se mer
The experience has really changed… The price has doubled since I started my membership, but the products are still the same size. There are not separate boxes anymore, or encouraging names like “... Se mer
Företaget har svarat
Företagsinformation
Om Birchbox
Skrivet av företaget
Kontaktuppgifter
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Scant amount of product in containers
I’ve received several items that are practically empty.
I loved all of the options I got to…
I loved all of the options I got to choose from each month! The price change however for a yearly subscription is what made me cancel my membership. I was also frustrated with not getting any kind of notification when the company was being bought out and there was months without explanation of why I wasn’t getting a new box for like 6 months
Great customer service!
Receiving box
I have not received my box yet but by going off what I see it feel I am paying a lot for a little product. I was notified that it was shipped but have not seen it yet. I don’t feel the tracking is updated as often as it should and no eta given. I am seriously thinking of canceling my subscription.

Svar från Birchbox
The price is high for me
The price is high for me. I would order more if it wasn't so expensive.
The product are often full size
The product are often full size. There is a lot to choose from when you customize.
I love being able to try products…
I love being able to try products without the commitment of buying a full size product. Birchbox does the research to find the best products. Getting a box every month is like having your birthday EVERY month! So fun!

Svar från Birchbox
Delivery
I messaged after hours, so I wasn't sure what the response time might be. I was so surprised when Christina got back to me within hours. She advised that she was taking care of my issue.
My Box arrived the very next day, so my issue was resolved. However, I have no doubt that a replacement box would have been shipped immediately. So glad to experience that customer service remains alive and well for some companies!!

Svar från Birchbox
I didn't have any recent experience
I didn't have any recent experience.
The only comment I have is the size of the products in the boxes are small, compared price-wise to another monthly box subscription
I love Birchbox but I think there are…
I love Birchbox but I think there are still way to improve the experience after the big “pause” they had :
- the shipping. I never know when my box will be shipped.
- the cost. I understand the rise of the cost but I feel like we didn’t get anything better in the same time. Same kind of products in the box for 5 dollars more.
- I love opening my box every month. It brings me joy.
- can we update the liste of product we want and don’t want ? ( I don’t use eyes make up products for example)
Great quality on the items.
It was great
It was great. Love most of the items. A few not my fav colors. But overall love everything.
It’s a little like Christmas when I…
It’s a little like Christmas when I receive the Birchbox!
I would give 5 stars but Birchbox loses…
I would give 5 stars but Birchbox loses 1 star because the shipping takes forever and the tracking never updates right, so it's a guessing game on when I will see it in my mailbox. Also, this month, an expected item was replaced for something less appealing because of overselling. So I'm truly bummed about that. Otherwise, it's a great little box and fun to open every month and try new things.

Svar från Birchbox
Format changed -not for better
Loved getting to try products. Used to be much better though: higher end products, larger and more samples. More of what I could use. Felt new format provided inferior choices,
Actually useful products
It was beautifully packaged, everything was in great shape, it was things I would use
Great items that are useful and fun to…
Great items that are useful and fun to try!! I have found many that have become staples!! Thank you.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.







