Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Awful service, obviously used by companies due to cost but I was expecting a bike to arrive Wednesday it’s now Friday and I’ve been told I need to collect from the depot myself if I want it as it ar... Se mer

Betygsatt 1 av 5 stjärnor

Oh dear. Didn't turn up on day one of booking. Claimed via email they would collect on day two. Didn't turn up AGAIN. No number to call other than a voicemail box. And now being ghosted. Terrible.... Se mer

Betygsatt 5 av 5 stjärnor

First time user. Bike not expensive but had sentimental value being hand built. bike box and packaging arrived on time. Packaging instructions very useful. Collected on time. Tracked at every step. A... Se mer

Betygsatt 4 av 5 stjärnor

Bike Delivery is a night and day contrast to other well known couriers. Quick tand trouble free. Would be 5 stars if 1. they gave earlier info about collection time, could be a problem if we had plan... Se mer

Företagsinformation

  1. Budtjänst

Informationen kommer från olika externa källor

Bike Delivery are a UK courier service for all bike types such as racing or mountain or road bikes. We successfully collect and deliver 1,000s of bikes every month so you can be assured of a prompt and secure service.


Kontaktuppgifter

3,2

Medel

TrustScore 3 av 5

910 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Great service

Great service. Competitive price. I’ve used them 4 times now and would definitely recommend.

9 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Expensive but you get what you pay for.

Expensive, but the argument is you get what you pay for. Collected in Devon late afternoon, delivered Northumberland next mid-morning. Good work. Delivered to my neighbour but an understandable mistake so still 5*

6 december 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Simplicity itself

Does what it says on the tin. You need to pack your bike up according to the helpful instructions on the website, and to allow four working days from ordering to final delivery (if you are buying packaging from them, less time if you have your own). Clear, simple notifications all the way through.

4 november 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I would avoid at all costs! Appalling customer service rep

I would avoid! Parcel collected and delivered in good time however the bike was damaged and had been mishandled. When raising a concern with customer service the appealing response said I have no rights as I used a hard shell bike box and not a cardboard box. This is despite the box being accepted, transported and delivered. The customer service is awful. I won’t be using then again and I am now seeking support from trading standards and my consumer rights. I would avoid at all costs and would trust a bike with this company!

4 november 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

DO not use

DO not use. I was charged an extra 20 quid for an oversized box, oversized by 2cm. I measured it to be just fine. Rip off mwrchanta

2 oktober 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Be aware, last minute charges demanded before they would deliver.

Be aware, very aware! They are impossible to communicate with other than by email. They sprung me with a last minute, £20, outsize fee even though the box they sent us was cut down to a smaller and different shape. They demanded this extra payment after the courier notified me of the time.
Very disappointing and terrible behaviour.
Part of Paisley Freight I believe.
In the positive, the driver, wearing a DPD shirt, working for APC, on behalf of Bike Delivery was very helpful and communicative.

23 september 2024
Omdöme utan inbjudan
Betygsatt 2 av 5 stjärnor

Held to ransom for additional charge

Bought a bike box as obtaining from bike delivery was going to take an extra day and I didn't need tape and packaging. On day of delivery, by which time bike on other side of country, I then got a demand for an additional £25 because the package was over-size. The box purchased was within the constraints of the packaging requirements.
I suspect that the contents may have settled in transit but, to date, communication in relation to my request to have the £25 refunded has been non-existent.

6 september 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

This company will con customers to pay…

This company will con customers to pay for extended insurance which is not worth it at all as they will never payout. They make excuses to refuse so they can avoid it every time.

Do not use them and especially do not pay for the extra liability insurance.

3 september 2024
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

This company is absolutely useless

This company is absolutely useless. Con customers to pay for extended insurance to cover the full assurance of your bike then they refuse to pay out when a claim goes in. They make silly excuses to refuse. But we pay for that insurance. My feeling is they don't pay extra insurance cover hence why they refuse.

Don't use them at all costs. There are better companies out there. They have now stopped communicating and don't answer emails. You know how bad they are that's why they don't have a company contact number to call them on

3 september 2024
Omdöme utan inbjudan
Betygsatt 4 av 5 stjärnor

We needed a bike picked up from…

We needed a bike picked up from Inverness delivered to West Yorkshire.The bike has to be packed in a box which is available with useful packing material at a reasonable extra charge.
The only snag happened when the pickup carrier arrived before the box!
So a new collection had to be made.
Everything slotted into place, the bike travelled overnight and was delivered the following day.

28 augusti 2024
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Faster than a first class letter

First time user. Bike not expensive but had sentimental value being hand built. bike box and packaging arrived on time. Packaging instructions very useful. Collected on time. Tracked at every step. Arrived on time undamaged. Next day delivery as advertised.
Travelled from south coast to Yorkshire in less time than a first class letter!

22 juli 2024
Omdöme utan inbjudan

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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