Bike Delivery Omdömen 908

Oh dear. Didn't turn up on day one of booking. Claimed via email they would collect on day two. Didn't turn up AGAIN. No number to call other than a voicemail box. And now being ghosted.
Terrible.
Terrible.
Disappointed and now I want a refund.

Unbelievably easy and great customer service when I had to call

Very disappointing experience.

I booked and paid for next day bike delivery, only to be told after collection that the parcel had been measured as oversized and that I had to pay an extra £30 before it would be released. This was after the bike had already been picked up, so I had little choice but to pay if I wanted it delivered without further delay.

What made it more frustrating was that the size issue was only at the front end of the bike box to allow for the handlebars, not that the whole parcel was massively oversized. The surcharge felt excessive, especially on top of the original delivery cost.

Because the parcel was then put on hold, the next day service I paid for was missed. If there are strict size limits and extra charges, these should be made much clearer upfront and ideally dealt with before collection, not afterwards when the customer is backed into a corner.

The bike did arrive, but the whole process felt unfair and poorly handled. I would not use this service again unless the pricing and oversized parcel process were made much more transparent.

Whole process easy collection and delivery perfect. All good can really recommend!

Easy to book, easy to add insurance to required level and great comms from start to finish. Have used before and would always be my first choice

Really good. Picked up bicycle yesterday. Delivered today as far as I know customers happy. Thank you royal mail. Let me down and you saved the day

They were supposed to be collecting my bike from my home address to deliver to an address in Sussex.Went onto the website and booked it, paid the money, arranged the collection date and received a time-slot of 8am-6pm. After an e-mail asking roughly what time for collection I was told they do not have access to the depot's scheduling! The courier never turned up.The following day I E-mailed explaining the situation and asking when they were now collecting.No response.Three E-mails later still no response.My bike has now been booked with another courier at great expense to me, let alone the inconvenience.Reading the reviews on Trustpilot (I wish I had before) it's very obvious it isn't just my experience! Plenty of other companies dealing in bike delivery, avoid this one at all costs. Terrible service.

Next day collection and next day delivery! Superb company.
Sold something on eBay, arranged delivery with BikeDelivery as it was the cheapest I’d found to ship the bike. They came and collected less than 24 hours of me booking, and was delivered to buyer within 24 hours!
Will definitely be using again if I need to!
Thanks

Over night.......4 days later.
Poor service throughout......the courier driver from APC arrived, with his own agenda.......NOT ENOUGH ROOM ON THE VAN, at 9:30am.....LIAR.
Eventually 3 days later APC collected the bicycle.
No updates for 3 days, no emails, no response.......

I used BikeDelivery for the first time, for a pre-Xmas bike shipment. I felt it was not cheap, however I was prepared to give them the benefit of the doubt to get my bike to where it needed to be in time for Xmas. I was disappointed however when 2 days later I received an email, saying it was NOT delivered due to being oversized and demanding an additional £20 for the shipment to be released. This was because the box was just 2cm too tall. (Everything else was well within spec) I got no additional help from customer service email, and was left with no choice but to stump up the cost, making it nearly £80 to ship. Way too much. Won't be using them again.

So after the chaos of trying to navigate Parcel farces website and getting generally messed around by them decided to look for another option.
Found these guys, so it's basically a front for a normal courier company but all in all a much better option than Parcel farce.

Booking was easy to do , and the faqs on the site clarify most queries you will probably have.

I already had a bike box so didn't need this option.
The bike was picked up next-day in the alloted time band.

And delivered less than 24hrs later (MCR to London) so pretty impressed with that.

I'm assuming it arrived in good condition.
My only gripe? As standard they only include £100 worth of insurance/cover, I'd bet that most peoples bikes that are being shipped are worth more than that so you are obliged to pay extra, personally I think the basic cover included should be more.

Purchased a new bike on Ebay and arranged collection with the seller. They had difficulty with tracking info and had to chase it up. Then my 'next day delivery' was delayed, I only found this out when I contacted BikeDelivery. So basically comms are non existent. Was denied a refund, even a partial one due to this.
They aren't especially a bike company either, they are a regular courier who have created some branding and a side business giving the appearance of this (in my opinion).

Bike was collected from Dorset and arrived at its destination in Fife the next day. All great, with tracking from order to delivery. I had boxed the bike up myself prior to collection.

Had an email saying the bike would not be released because slightly over size, extra £20 to pay. Won’t be using them again

I had an old bmx that had been sitting for 4 years, it turned out to be a collectors item, I sold the bike the day I put it up for sale, but the buyer was way down in Surrey, me being way up North in Scotland meant it was Roughly 600 miles away, a google search result led me to bikedelivery. co. uk, I found the whole process simple and easy, I did have huge cardboxes but opted just to have a bikedelivery flatpack box and padding delivered, this arrived 3 days before pick up, bike was packed away and picked up 3 days later, the bike was delivered in due course, whole process took 7 days, I highly recommend 😊

Totally let down by this company. DO NOT USE THIS COMPANY. Scam artists. Go find someone else to send your bike through. Piss poor company, run by a set of morons

I Needed to post a second hand emtb, within the UK.
Looked online and opted for 'Bike Delivery.co.uk' I proceed to there website and put in both post codes in and got a price, booked the pickup..... which was through APC couriers, they arrived on time on the day of the collection but I got the impression they didn't know in was a Bike size box and there was only just enough room on the van for it ( I helped lift the box onto the Van) no problem.
Bike was delivered the next day, but I'd by then received a extra £20 charge for an over size package??? WHY don't Bike Delivery uk have extra info boxes on there website ie kg weight & box dimensions, that way we would know exactly what price we will be paying 😤 and I think the fact that the company is called 'Bike Delivery uk' would give anyone a big clue as to the possible size of the item being sent???
So apart from that, the bike was delivered even though they said they had put a hold on the delivery.

Despite being a specialist bike couriering service, they charged extra for a full-sized bike box (i.e. a box big enough to avoid removing the front wheel).

Delivered the next day, as promised. In good condition. Was collected on time.

Only a minor thing, that the box was delivered 2 days late, but there was plenty of time to pack so no harm done. Also, they don't send automated emails for box delivery, but they do have a tracker link at the bottom of the email. Which I missed first.

But these are minor faults and they did reply to my email with reassurance the box had been delivered.
Happy overall.

The company sent a long order number and a consignment number for a company called APC overnight. A man in a van turned up, no ID on the van it was full of other heavy items he didn’t know it was a bike didn’t realise it had to be upright which he then did. Not his fault but he was delivering it to APC. So 3 companies were involved. It turned out it was APC number I should have put in E Bay so the hassle getting that changed was excruciating. Over all I would advise people to cut Bike Delivery out of the equation and go APC or another company directly. It was delivered the next morning so cannot fault APC. But the confusion in the fact that you can track it on both websites is very stressful.