Bike Assist Legal Omdömen 

My husband had a motorcycle accident ( no fault of his own ) and it’s been a really long hard battle with phone calls and and sending footage off and no one listening until we met Christopher Sutton and he really was a god sent he help us with everything and made things so much easier and stress free he amazing thank u so much Christopher Sutton 🙂

I have received an excellent support regarding my claim after my bike accident. The process started very slow, but once Pat Westwalewicz took over my case, things started to move quickly and clear. She came back with updates every step of the process. 5 stars for Pat involvement to complete and settle my claim.

Até agora estou insatisfeito, faz tempo que era pra finalizar o processo de pagamento e até agora nada, mandei vários emails e não fui respondido

My case handler Annie-Louise Alexander at bike assist legal did everything she could to progress my claim as fast as possible in a great professional , straight to the point , no nonsense attitude.

Thank you so much bikeassist legal for your impeccable support you provided through out my motorcycle dispute. Freya Davis and Mark Seccombe provided incredible support, their professionalism and commitment achieved a successful result. Mark and Freya always kept me informed for the best results. I would like to express my gratitude to Freya Davis and Mark Seccombe for their guidance, professionalism and patience. You both are absolutely incredible. I highly recommend their legal support and services. Colin Burrett.

Throughout the ordeal of dealing with a disputed vehicle accident claim, the people at Bike Assist Legal have been friendly, informative, willing, and importantly, completely competent in their guidance, knowledge, and process. I'm delighted that I've benefitted from their service.

⭐⭐⭐⭐⭐ Excellent Service – Highly Recommended!

I can’t thank Bike Assist Legal enough for the incredible support they provided throughout my motorcycle claim. It was a long and challenging journey, with many obstacles along the way, but thanks to their dedication, professionalism, and persistence, we finally achieved a successful outcome.

The entire team was always supportive, responsive, and committed to fighting for the best possible result. They kept me informed throughout the process and never gave up, even when things became difficult.

A very special thank you goes to Gui Souza, whose commitment, patience, and professionalism made a huge difference. His guidance and reassurance throughout the entire process gave me confidence that I was in good hands.

I would also like to express my sincere gratitude to everyone at Bike Assist Legal for their hard work and dedication. I highly recommend their services to anyone who needs legal support for a motorcycle claim.

Thank you all for making this victory possible!

Edit 2: 10/08/26 - Still no reply.
Edit: Still no reply to any of my emails. Will update if I ever receive one.

No surprise they can't find their own reference number with how everything else has been handled.

Genuinely frustrating.

Mid way through settlement with the third party, I get an email from Bike Assist saying
"The third party is denying involvement in the incident.
Can you confirm any details that were swapped after the incident to help us confirm they were involved."

This caused absolute uproar with me and my injury solicitors and we could not get through to speak to anyone about it.

Eventually we got a response via email
"It would seem that an email from a different insurer has been added to the claim. This was in error."

Fast forward 2 months and now I have received an email telling me to pay back the payment given to me by the third party as I claimed this on my own insurance. I have not received any payment from the third party as we have not yet settled fully, this was claimed on my own insurance due to having brand new replacement cover on my policy and the third party evaluated my 5 month old bike at less than half the market value and I was basically told to accept the poor offer and hope the market price dispute settles in my favour (which I would be out thousands of pounds if it didn't) or claim it on my own insurance on the new replacement policy and then claim the excess back at a later time.

Obviously I chose to claim it on my insurance and we fully rejected the third parties poor pay out offer and never received any pay-out from them. So how do I owe them money?

Here we are again, not being able to get through to speak to anyone and no replies to our emails.

Massive amount of unnecessary stress caused to me, increased by not being able to talk to anyone.

Shabeena of Bike Assist handled my claim and after a four years six months time since the motorcycle accident, my claim was settled to a satisfactory conclusion. I was very pleased how Bike Assist handled the claim and would recommend them to anybody who requires professional help.

I have the best experience with them
Very professional people

The person who took my case (Laura Saunders) demonstrated very good listening skills and professionalism. She didn't give me high hopes, but explained the process in details many times, to make sure I understood everything. All her efforts with a very good outcome for me. Highly recommend this company and especially Laura.

Mine was a story of three parts. It started off well with a blip in the middle due to not looking at the detail of my claim, then finished on a high, when the mistake was sorted out. My claim handler at the end was Victor Philips who spotted the mistake and sorted it within a matter of weeks. The injury part is still on going but the bike settlement was sorted due to Victor doing a fine job.

All service are good and helpful

I Had a really positive experience getting my compensation sorted with Laura Saunders and I’m so grateful for the support I received. Everything was handled quickly, professionally, and with great attention to detail.They kept me informed throughout the process, explained things clearly, and made what could have been a stressful situation so much easier to deal with. I truly appreciate the effort and care that went into resolving everything for me-I felt listened to and supported the whole time.

2 years ago, I had accident and I was fighting for my injuries claim and there was 2 solicitors got changed and 3rd one which is KAROLINA MALLETT took my case 6 months ago and she handed it very well, I really appreciate her work on that case, I am glad I was with Bike Assist legal, Thank you.

Darren Wardil has been brilliant, he has kept me informed at all the steps of the claim, he has continuously pressurised the 3rd party, he is polite and a has great knowledge, Bike Assist has been great.

Supportive, great communication and friendly. The handler for my case, Vickie Francis, was professional and quick to respond to any queries. I couldn't have been happier with the outcome.

Christopher Sutton from Bike Assist Legal has been great to deal with from start to finish. I have been dealing with the main insurer, and believe me, the service I have received from them hasn't been good. Speaking to Christopher from Bike Assist, and his willingness to help through the next part of the process, which has nothing to do with his department, you just don't get that level of customer service any more.
Thank you, Christopher

The whole process so far has been really slick. After my accident they organised a loan bike, thie pick up of my old bike. It was written off and I had the money in my bank in about a month and I had the loan vehicle the entire time. I am still waiting to hear back from Minster Law about the injury compensation, but it is expected that this side of the claim would take longer.
Handler-Kavita Gohel