Really amazing service. On line portal Was great and really good communications and updates . Drivers who collected and delivered were great . Bike looks like new. Highly recommend
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great service, they picked the bike up and dropped it off at days convenient to me. They notify you of any works/new parts required or recommended and share an invoice allowing you to accept or declin... Se mer
Super convenient having two bikes collected and a call back same day about repairs. Appreciated the honesty about the challenges and cost of repairing one of them and that I wasn’t charged anything fo... Se mer
Excellent provider. My bike was collected, serviced and returned in just over a week and a half as parts were needed. Very happy with everything having used my bike several times recently. The collect... Se mer
Företagsinformation
Skrivet av företaget
Bike Hero is Greater London, Surrey and Berkshire’s premier collection and delivery bike servicing specialist. We remove the hassle of bike maintenance by picking up your cycle from your home or office, tuning it in our workshop, and delivering it back in peak condition. We provide 5-star repairs for all bicycles, with a dedicated focus on heavy cargo bikes, commuter e-bikes and road bikes. Taking a heavy cargo or electric bike to a shop is a logistical headache solved for you by our seamless door-to-door service. Serving Greater London boroughs, Surrey and Berkshire, our expert mechanics handle everything from safety checks to complex e-bike diagnostics. Collecting seven days a week from 8am to 6pm, just book online, sit back and relax!
Kontaktuppgifter
39-41 Alexandra Road, KT15 2PQ, Addlestone, Storbritannien
- 01932481177
- enquiries@bike-hero.co.uk
- bike-hero.co.uk
4,8
Utmärkt
565 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Heros they are
Everything went very smoothly. From booking my bikes in (at a reduced rate for the second bike) through collection, pricing and delivery. Efficiently dealt with throughout.
27 oktober 2025
Excellent service
Great service, super easy to book and fast to return. Excellent company. Very happy with all the work they carried out on both my bike and my daughters. Would highly recommend!
27 oktober 2025
Great experience
Great experience! My bike was picked up from my house and delivered back within around a week. My bike had a lot of replacements so was likely on the longer time period of returning.
27 oktober 2025
Highly recommended
Easy to book. Flexible when I had to change my booking. Bike came back on time all sorted for winter. Makes life so much easier. Thank you
15 oktober 2025
Helpful pick up & drop off service
Helpful pick up & drop off service. Ended up costing me much more than the requested silver service - but the communications & explanations were clear.
27 oktober 2025
Great company!
Great communication, amazing service. I will definitely use bike hero again !
27 oktober 2025
Loved that I could get my bike picked…
Loved that I could get my bike picked up & serviced
27 oktober 2025
Amazing quality staff customer services…
Amazing quality staff customer services so happy with bike hero!
27 oktober 2025
Easy to deal with and excellent service
27 oktober 2025
Usual excellent service from Bike Hero
Usual excellent service from Bike Hero. I lent my ebike to a friend for a country ride and unfortunately he came off and bent the Derailleur hanger. This caused the gear select to malfunction. Booked bike in online on Monday, collected Tuesday serviced and returned on Thursday. Total cost including pick and delivery £40. Bike working as new👍👏👏👏. Highly recommended.
27 oktober 2025
Bike service
First time I've used Bike Hero and would definitely do so again. Bike serviced, plus new cassette with a lower gear and a few other things. All now running quietly and smoothly. And done in three days although they had to order in a part. And the bike is so clean!
31 oktober 2025
Omdöme utan inbjudan
Amazing Prices, Service and Communication
Amazing! Great service, fantastic communication and reasonable prices. Highly recommended
28 oktober 2025
Omdöme utan inbjudan
Excellent service
10 oktober 2025
OK… but with some issues
Sent in with gears working fine. After being persuaded to get a new chain or the gears won’t work came back with bottom gear slipping and seat came lose first ride out. Picked up ok and with good comms although did take longer than advertised. Overall I was disappointed.
10 oktober 2025
Svar från Bike Hero
Hi Rob, really sorry to hear there are issues with your bike, this falls well below our normal standard - will be in touch to get your bike up to standard and ensure you are 100% happy. Team Bike Hero
Fantastic firm
Fantastic firm. Fixed my Boost kit under warranty, no fuss. Collection & drop off was also fee free.
Communication is great too.
17 oktober 2025
Omdöme utan inbjudan
Did a very good job on 2 of my mountain…
Did a very good job on 2 of my mountain bikes. Taking time fix all problems, and even allowing me to source some tricky parts to get the job completed.
Really like the pick up and drop off service too.
10 oktober 2025
Really good service
Very pleased with my bike service and excellent collection service too, thanks.
29 september 2025
Awesome service
Awesome service - Davide did a great job repairing vintage bike in quick time.
24 september 2025
Detta är Trustpilot
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