Hmm, Jane was very professional and thoroughly knew her products. However, I'm surprised and disappointed to hear that the hob fan unit is not covered, you can't have a hob without one! Also, with y... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It is with great surprise that I find myself writing this review. I gave Jake my opinion on Go assist not realizing he was from Big Warrenties. He listened attentively and set about coming up with... Se mer
Excellent customer service from Jane Explained reasons for all questions being asked, then took time to listen to my questions and supplied all the answers i needed. Very friendly and helpful lady.... Se mer
Helen was very patient with me; I have a condition called dysarthria, which means that I can struggle to get my words out. The phone line wasn't very good either, so I I had to repeat myself on many... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Kontaktuppgifter
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Storbritannien
- 08007797444
- bigwarranties.co.uk
4,6
Utmärkt
5 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 71 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service
I had a very positive experience with the customer service advisor. She was extremely helpful and knowledgeable, and she quickly sorted out the issues I was having. She addressed all of my concerns efficiently, which made the whole process smooth and stress-free. I was very happy with the service I received.
12 mars 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Hi Rahman,
Thank you so much for your lovely feedback! We’re thrilled to hear our advisor could help make everything smooth and stress-free. It’s great to know your concerns were sorted quickly and efficiently.
If you ever need anything else, just pop on to our live chat during office hours - we’d be happy to help again.
Best wishes,
Amanda
Great customer service Rosanna was very…
Great customer service Rosanna was very helpful. Thank you for resolving my queries
12 mars 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Hi Shaun,
Thanks so much for your kind words! Rosanna will be thrilled to hear she could help and get your queries sorted.
If you ever need anything else, just pop on to our live chat during office hours - we’d love to help again.
Best wishes,
Amanda
Rosanna
Rosanna was helpful and clear in explaining the insurance details and costs for my appliance cover. She did not over sell and answered all my questions. I was left confident that I would receive a good service.
11 mars 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Hi Ann,
Thank you for your kind words! Rosanna will be delighted to hear she could make everything clear and answer all your questions. We’re glad you feel confident in the service - you can always rely on us to keep things straightforward.
If you ever need anything else, just pop on to our live chat during office hours - we’d be happy to help again.
Best wishes,
Amanda
Harry was very friendly and helpful
Harry was very friendly and helpful. He managed to get everything done and sorted quickly and easily, he even managed to save me a bit of money at the same time. Big warranties are the best ! No hassle and easy to use .... well recommended !!
11 mars 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Hi Clare,
Thanks so much for your lovely feedback! Harry will be thrilled to hear he could help and make things quick, easy, and even save you a bit of money. We’re glad you found the process hassle-free and enjoyable!
We’re always happy to help again in the future.
Best wishes,
Amanda
Very helpful
Very helpful, courteous, informative and jovial!! Thanks to Jane. 👍🏼👍🏼
10 mars 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Hi Sean,
Thanks so much for your kind words! Jane will be thrilled to hear you enjoyed her help and cheerful approach.
We’re always happy to help again in the future.
Best wishes,
Amanda
Everyone in this company
Everyone in this company, Big Warrenties I have dealt with provided an excellent service. I am so happy I chose this company to insure my appliances with, they truly give a five star service
7 mars 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Hi Nick,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the service from everyone here. It means a lot that you chose us to insure your appliances - we’ll keep striving to give that five-star experience!
We’re always happy to help again in the future.
Best wishes,
Amanda
Most helpful
Gemma was lovely to talk with today, very helpful and made me feel more relaxed than judged with a late payment, she resolved my queries and was patient with me whilst I took my own notes, repeating herself to me without belittling me, you need more Gemma’s on the phone
6 mars 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Hi Kiara,
Thank you so much for your lovely feedback! Gemma will be thrilled to hear how much you appreciated her patience and helpfulness. We’re so glad she could make you feel comfortable and get everything sorted.
We’re always happy to help again in the future.
Best wishes,
Amanda
Explained everything to me nice and easy
Explained everything to me nice and easy
5 mars 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Hi Carol,
Thanks so much for your kind words! We’re glad everything was explained clearly and easily for you.
We’re always happy to help again in the future.
Best wishes,
Amanda
Svar från BIG Warranties Ltd
Good Afternoon,
Thank you for your feedback.
We’re really pleased to hear that you found the service both helpful and friendly. Creating a positive and supportive experience is something we always aim for, so it’s great to know this came across.
We appreciate you taking the time to share your thoughts.
Kind regards,
Danielle.
Jane was very helpful and not at all…
Jane was very helpful and not at all aggressive at selling.
3 mars 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Good Afternoon,
Thank you for your lovely feedback.
We’re really pleased to hear that Jane was so helpful and that you felt comfortable throughout the conversation without any pressure. Providing clear support while allowing customers to make their own decisions is exactly what we aim for.
We’ll be sure to pass your kind comments on to Jane — she’ll really appreciate it.
Kind regards,
Danielle.
Svar från BIG Warranties Ltd
Good Afternoon,
We’re really pleased to hear that you found the support helpful and that everything was clearly explained. Taking the time to make sure customers fully understand their options is something we focus on, so it’s great to know this made a difference to your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
Danielle.
It was very easy and he was very polite
It was very easy and he was very polite
2 mars 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Good Afternoon,
We’re really pleased to hear that the process was easy and that you were treated with politeness throughout. Creating a smooth and straightforward experience while maintaining a friendly approach is exactly what we aim for.
We appreciate you taking the time to share your experience.
Kind regards,
Danielle.
Explained everything very well
Explained everything very well
Pleasant manner
2 mars 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Good Afternoon,
Thank you for your feedback.
We’re really pleased to hear that everything was explained clearly and that the service was delivered in such a pleasant manner. Making sure customers feel comfortable and fully informed is something we place great importance on, so it’s great to know this came across.
We appreciate you taking the time to share your experience.
Kind regards,
Danielle.
Customer service
She was very helpful, and provided all the information required quickly.
2 mars 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Good Afternoon,
We’re really pleased to hear that you received all the information you needed so quickly and that the support provided was helpful throughout. Delivering clear and efficient service is something we focus on, so it’s great to know this stood out in your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
Danielle.
mis sold insurance to find out they…
mis sold insurance to find out they will would only pay me £107 for £1k appliance. was told my appliance would be like for like to find out they pay current market value and deduct 20% for each year of appliance total rip off
28 februari 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Good Afternoon,
We take comments like this very seriously and want to reassure you that we do not mis-sell our services.
At present, we don’t have enough information to locate your account and review what you were advised. To investigate this fully, please provide your booking or policy details by replying to our request here, or by calling our team directly so we can look into your experience in detail.
We’d like the opportunity to review this properly and address your concerns.
Kind regards,
Go Assist Customer Service Team.
Very helpful staff and answered the…
Very helpful staff and answered the call quickly
27 februari 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Good Afternoon,
We’re really pleased to hear that your call was answered quickly and that you found our team helpful. We know how important it is to get through without long wait times and receive clear support straight away, so it’s great to know this was your experience.
We appreciate you taking the time to share your thoughts.
Kind regards,
Danielle.
Jane was pleasant
Jane was pleasant, easy to talk to and clear in what I needed to know and renewed our policy quickly and efficiently. Thank you.
26 februari 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Good Morning
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Svar från BIG Warranties Ltd
Good Morning
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Competent and knowledgeable
Spoke to Lucas who happily booked my repair for me over the phone. Excellent knowledge and competent. Breadth of fresh air as some advisors and not always up to standard. Keep up the good work! Trudy
25 februari 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Good Morning
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
She was very helpful and explained…
She was very helpful and explained every thing
24 februari 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Good Morning
Thank you so much for your 5-star review. We truly appreciate the time you have taken to leave us your lovely feedback. I will pass your kind words along to our agent. Please don't hesitate to contact us if there's anything else we can help with.
Kind Regards,
Danni
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.