We arrived at our gite in France to discover there was no BigBlu internet. I tried the two numbers listed on their website but both are incorrect. We have people staying at the house next week and I... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Achtung Betrüger ! Ich kann nur abraten . Wir haben ein Modem bekommen was offensichtlich nicht funktionierte. Nach zig Kontakten mit dem immer gleichen Inhalt was wir versuchen sollen damit es kla... Se mer
We were having very odd results on our Speed checks,Download ,Upload.Ping and Jitter were very irregular.Jitter even went to 35840.02 Matt hellped me the process of realigning the dish.He explained ev... Se mer
Företaget har svarat
Called for some technical support this morning, and as usual found bigblu very helpful at talking me through checks and getting the system up and running again. We live in a very remote area of the UK... Se mer
Företagsinformation
Informationen kommer från olika externa källor
bigblu’s broadband options mean that anyone can enjoy superfast internet anywhere in the UK – and that includes even the remotest rural villages – from just £29.95 per month.
Kontaktuppgifter
108 Churchill Road, OX26 4XD, Bicester, Storbritannien
- 01869 222 900
- bigblu.co.uk
2,4
Dålig
3 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The person who answered my call…
The person who answered my call regarding the fault with my service was very informative in explaining the likely cause and in finding a solution to fix it.
20 april 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Mr Alexander Milne,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving
Thanks
The team @Bigblu Feedback
My assessment is based on promises of… Solving customer problems
My assessment is based on promises of decisive action. I still await to outcome but Mat certainly has produced a credible plan with timelines to solve my problem. I hope it works as promised.
20 april 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Nigel Goodson,
This is lovely to hear, I have passed your feedback on to Mat, who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review.
Thanks
The team @Bigblu Feedback
"Service" déplorable
Ce soit disant service est tout simplement du vol déguisé.
Vous payer très cher pour un accès limité et défécteux ( ne marche pas quand il pleut , quand il vente etc...)
Les tarifs augmentent chaque année.
Depuis fin fevrier l'accès à été tout simplement interrompu sans aucune explication ni contre partie de leur part.
J'ai résilié le 01/04/22 sans réponse de leur part depuis ce jour , je recois un mail ce matin qui me demande de renvoyer à mes frais et sous 3 jours (aux Pays Bas) le matériel que j'ai pourtant achété à l'ouverture du contrat , matériel qui ne marche plus puisque les modems sont hs...
Si je ne le fais pas , ce qui bien sur est impossible en si peu de temps ils me facturent à nouveau le matériel...
C'est une honte , du vol, je vais bloquer les prélevements.
Les box 4g ont bien évoluées je vous les conseille , bien moins cher pour un meilleur service
19 april 2022
Omdöme utan inbjudan
Svar från Bigblu
Salut Joseph,
Désolé d'entendre parler de votre expérience, nous pouvons voir que vous avez déjà annulé votre compte avec nous, mais veuillez nous faire savoir si nous pouvons faire quelque chose de plus en nous envoyant un message à feedback@bigblu.co.uk.
Merci
L'équipe @Bigblu
après une longue attente
après une longue attente, j'ai enfin reçu le nouveau modem...sans notice dans la boite!!!
après 2 h avec mon tel fixe, un intervenant du service technique m'a permis 'installer le modem et d'être relié à internet;
malheureusement depuis ce joue je passe des h et des h car impossible d'installer le wifi pour la maison car tous les codes essayés sont refusés!!!
et maintenant il n'y a plus moyen de parler à un conseiller, juste un répondeur, qui dit d'attendre, d'attendre...
ce n'est plus possible je ne peux pas me servir de ma tablette ou portable car je suis en zone blanche !
AU SECOURS !!!
14 april 2022
Omdöme utan inbjudan
Svar från Bigblu
Salut Jean Claude Massin,
Désolé d'entendre parler de votre expérience, nous voulons vraiment que cela soit trié pour vous.
Si vous pouviez nous envoyer un message à feedback@bigblu.co.uk avec vos coordonnées, je serai heureux de programmer un appel d'un membre de l'équipe.
Merci
Svar från Bigblu
Ciao giovanni,
Ci scusiamo per la tua esperienza, vogliamo davvero esaminare questo per te.
Se potessi inviarci un messaggio a feedback@bigblu.co.uk con i tuoi dettagli di contatto, con un orario preferito per essere richiamato per consentirci di contattarti per indagare ulteriormente sui tuoi problemi di servizio.
grazie
La squadra di @Bigblu
Svar från Bigblu
Hey Noel Harnett,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving.
Thanks
The team @Bigblu Feedback
Great very helpful
12 april 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Duncan,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving
Thanks
The team @Bigblu Feedback
Thorough and Excellent Support
The support I received to diagnose my slow broadband was thorough and excellent. Everything including the further steps required to replace equipment part was explained clearly and courteously.
8 april 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Ms Elizabeth Noonan,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving
Thanks
The team @Bigblu Feedback
Very good and clear advice.
7 april 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Marlene Jackson,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving
Thanks
The team @Bigblu Feedback
non riesco a segnalare che non arriva…
non riesco a segnalare che non arriva la fatturazione all'indirizzo mail che avevo indicato all'atto della stipula del contratto (ottobre 2014) . in questo modo non possono comunicarmi l'invio del nuovo modem
6 april 2022
Omdöme utan inbjudan
Svar från Bigblu
Ciao caterina campolattano,
Ci scusiamo per la tua esperienza, vogliamo davvero esaminare questo per te.
Se potessi inviarci un messaggio a feedback@bigblu.co.uk con i tuoi dettagli di contatto, con un orario preferito per essere richiamato per consentirci di contattarti per indagare ulteriormente sui tuoi problemi di servizio.
grazie
La squadra di @Bigblu
Non trovo un operatore x chiedere…
Non trovo un operatore x chiedere assistenza. Chi mi può dare l'indirizzo x dare la disdetta a big blu. Oppure dove trovo l'indirizzo grazie.
6 april 2022
Omdöme utan inbjudan
Svar från Bigblu
Ciao Luigi,
Grazie per aver dedicato del tempo per lasciare la tua recensione, apprezziamo molto il tuo feedback.
Per annullare il servizio contatta bigblu Italia al +39 02 47931248 o via email info@bigbluinternet.it
Grazie
Il team @Bigblu Feedback
Helpful and efficient and pleasant
6 april 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Sian Reid,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving
Thanks
The team @Bigblu Feedback
Efficient and helpful
Efficient and helpful. Painless solution to my issues and quick to help
6 april 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Desegrons,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving
Thanks
The team @Bigblu Feedback
Customer services & Tech Support
local engineer (Normandie, France) installed replacement hardware for satellite broad band. However after multiple attempts over a two hour period was not able to activate services. I spoke with UK customer services and then UK Tech support. They were able to guide me through the installation, software update and the activation process.
A big thank you to the team.
I've given 4 stars as it would seem that the regional installation engineers & tech support need more in-depth training on the latest products.
6 april 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Rupert Wright,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving
Thanks
The team @Bigblu Feedback
I had been procrastinating over calling…
I had been procrastinating over calling for days as I had a number of queries, and was dreading trying to make use of my terrible French language skills. I could not have had a better experience, incredibly helpful, the woman I spoke to went out of her way to assist -thank you!
6 april 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey customer 3,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving
Thanks
The team @Bigblu Feedback
Always helpful client service
Always helpful client service, would recommend this company to anyone.
5 april 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Mrs. Marion Campbell,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving
Thanks
The team @Bigblu Feedback
Troubleshooting
Had no internet for 12 hours. Contacted technical support and they were very thorough. Going through each process step by step to locate the problem and rectify.
5 april 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Alan Metcalfe,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving
Thanks
The team @Bigblu Feedback
Danno satellitare e io pago
Danno satellitare (non causato da loro dicono) e dal 24 febbraio senza wifi. Chiedi info, sopratutto per la sospensione della fatturazione, e ti rispondono con sufficienza con anche disdetta.
Poi ti mandano il modem nuovo che non va. Gli specifichi che non riesci a cambiare il cavo che secondo loro è facile così come tutta la procedura. Non ci riesco. Alla fine dovrei chiamare il tecnico a spese mie. Mi rifiuto, chiedo per la disdetta ma mi viene confermato che devo recuperare un pezzo che sta sull’antenna sul tetto per restituirglielo così comunque vada devo sempre pagare qualcuno per rimuoverlo. È a carico mio dicono, peccato che questo danno (subito solo da loro e non da altri operatori) non è causato da me è tutta la prassi di andare a sostituire il modem non è una cosa che ha dipeso da me ma devo pagare io. Il Wi-Fi non era già un granché. Piuttosto resto senza. Senza parole anche.
4 april 2022
Omdöme utan inbjudan
Svar från Bigblu
Ciao Monica,
Mi dispiace per la tua esperienza, vogliamo davvero che questo sia risolto per te.
Se potessi inviarci un messaggio a feedback@bigblu.co.uk con i tuoi dettagli di contatto, con un orario preferito per una richiamata per consentirci di contattarti per indagare ulteriormente sui tuoi problemi di servizio.
grazie
La squadra di @Bigblu
Very Helpful and Patient
Mat gets a big thumbs up from me, a most pleasant, helpful and patient Technician - keep up the good work Mat
4 april 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Ceri Minns,
This is lovely to hear, I have passed your feedback on to Mat, who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review.
Thanks
The team @Bigblu Feedback
Thank you!
Delighted with your uncomplicated, friendly and efficient service as always.
4 april 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Lulu Stader,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving
Thanks
The team @Bigblu Feedback
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.