We arrived at our gite in France to discover there was no BigBlu internet. I tried the two numbers listed on their website but both are incorrect. We have people staying at the house next week and I... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Achtung Betrüger ! Ich kann nur abraten . Wir haben ein Modem bekommen was offensichtlich nicht funktionierte. Nach zig Kontakten mit dem immer gleichen Inhalt was wir versuchen sollen damit es kla... Se mer
We were having very odd results on our Speed checks,Download ,Upload.Ping and Jitter were very irregular.Jitter even went to 35840.02 Matt hellped me the process of realigning the dish.He explained ev... Se mer
Företaget har svarat
Called for some technical support this morning, and as usual found bigblu very helpful at talking me through checks and getting the system up and running again. We live in a very remote area of the UK... Se mer
Företagsinformation
Informationen kommer från olika externa källor
bigblu’s broadband options mean that anyone can enjoy superfast internet anywhere in the UK – and that includes even the remotest rural villages – from just £29.95 per month.
Kontaktuppgifter
108 Churchill Road, OX26 4XD, Bicester, Storbritannien
- 01869 222 900
- bigblu.co.uk
2,4
Dålig
3 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Courtesy and persistence.
The member of staff was courteous and patient. She tried several ways to resolve my issue.
8 juni 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Peter Ryan,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving
Thanks
The team @Bigblu Feedback
Account settlement and portal update
Mat was most efficient in explaining the issues I had and resolving them with no fuss.
A pleasant experience
8 juni 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey ICSH,
This is lovely to hear, I have passed your feedback on to Mat, who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review.
Thanks
The team @Bigblu Feedback
Today's experience was positive
Today's experience was positive. I was, though seriously disappointed to receive an automated email yesterday threatening to cancel my account and pass the matter on to a debt collection agency AFTER speaking to another of your colleagues who had assured me that would not happen. This debt was incurred purely as a result of you changing your platform and not me voluntarily stopping my payments. Not good.
7 juni 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Simon Stanion,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving
Thanks
The team @Bigblu Feedback
clear and concise talk-through
after experiencing a problem due to their new platform, I phoned and was promptly answered. I was talked through the process required clearly and the problem was resolved quite quickly. It's nice to talk to someone instead of having to on-line chat or use e-mail.
6 juni 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey ACE 7,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving
Thanks
The team @Bigblu Feedback
Helpful advice and assistance from…
Helpful advice and assistance from Sandra regarding bill\payment questions and portal access.
6 juni 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Bigblu user,
This is lovely to hear, I have passed your feedback on to Sandra, who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review.
Thanks
The team @Bigblu Feedback
Agent Sandra - billing query
Agent Sandra, very clear and calm. There was a long and strong echo on the line, but S maintained a steady flow of information and cooperation with no lack of confidence. Thank you.
6 juni 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Andy,
This is lovely to hear, I have passed your feedback on to Sandra, who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review.
Thanks
The team @Bigblu Feedback
Linea assente
Linea assente , hanno inviato nuovo modem per prendere tempo mi hanno fatto chiamare due volte un tecnico ,la quale ha fatto di tutto con la conclusione che la linea e assente chiamati richiamati inutilmente. Un esame saltato tanti disagi ho aspettato veramente per tanti mesi che ristabilissero la linea , niente . In risposta ai reclami hanno inviato modulo disdetta !!! Poco seri e anche strafottenti con il costo di pezzi ricambio addebitati . E anche prima non era in eccellenza !!
2 juni 2022
Omdöme utan inbjudan
Svar från Bigblu
Ciao FAUSTO “FATTORIA ANGELUCCI” AN,
Ci scusiamo per la tua esperienza, vogliamo davvero esaminare questo per te.
Se potessi inviarci un messaggio a feedback@bigblu.co.uk con i tuoi dettagli di contatto, con un orario preferito per essere richiamato per consentirci di contattarti per indagare ulteriormente sui tuoi problemi di servizio.
grazie
La squadra di @Bigblu
Needed to resubmit my payment details.
Needed to resubmit my payment details.
Sandra talked me through the process, super helpful and patient
1 juni 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Dai,
This is lovely to hear, I have passed your feedback on to Sandra, who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review.
Thanks
The team @Bigblu Feedback
Very helpful and patient person
Very helpful and patient person , Sandra, sorted out my payment problems, calmly and confidently. I am elderly and am grateful for her help.
30 maj 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Christopher Cook,
This is lovely to hear, I have passed your feedback on to Sandra, who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review.
Thanks
The team @Bigblu Feedback
Questa azienda fantasma merita una…
Questa azienda fantasma merita una valutazione inferiore a zero, in quanto l'assistenza non esiste proprio, nemmeno se apri un tiket o quant'altro che dovrebbero essere obbligati a rispondere. Sono quasi 4 mesi che stiamo senza servizio e non sappiamo a che punto stanno. Non abbiamo nemmeno un modo di fare disdetta.
25 maj 2022
Omdöme utan inbjudan
Svar från Bigblu
Ciao Andrea,
Ci scusiamo per la tua esperienza, vogliamo davvero esaminare questo per te.
Se potessi inviarci un messaggio a feedback@bigblu.co.uk con i tuoi dettagli di contatto, con un orario preferito per essere richiamato per consentirci di contattarti per indagare ulteriormente sui tuoi problemi di servizio.
grazie
La squadra di @Bigblu
Sandra was very helpful and patient
Sandra was very helpful and patient. Thank you for your help. Much appreciated.
23 maj 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Katie Dawson,
This is lovely to hear, I have passed your feedback on to Sandra who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review.
Thanks
The team @Bigblu Feedback
Tragedia assoluta!
Come molti altri clienti non ricevo segni di vita.
Ho aperto infiniti tickets ed ho telefonato tantissime volte.
Ho anche ricevuto e mail che mi dice di collegarmi!!!!! Ma se il modem non dà segni di vita come lo metto in uso!!!!! Pessimi!
23 maj 2022
Omdöme utan inbjudan
Svar från Bigblu
Ciao Giovanna Montella,
Ci scusiamo per la tua esperienza, vogliamo davvero esaminare questo per te.
Se potessi inviarci un messaggio a feedback@bigblu.co.uk con i tuoi dettagli di contatto, con un orario preferito per essere richiamato per consentirci di contattarti per indagare ulteriormente sui tuoi problemi di servizio.
grazie
La squadra di @Bigblu
We had a problem connecting our new…
We had a problem connecting our new modem Patrick was very helpful and patient. And sorted it all out for us! A big thank you.
22 maj 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey christine harrisson,
This is lovely to hear, I have passed your feedback on to Patrick, who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review.
Thanks
The team @Bigblu Feedback
Excellent customer service
Excellent customer service. Patient, kind, warm, and helpful!
20 maj 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Sarah-Manning Shaw,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving
Thanks
The team @Bigblu Feedback
Truly excellent customer support
Had some problems settign up a new modem. Called and was put through to someone (Mat) immediately. Excellent, patient and friendly help. All problems resolved quickly. Could not have wished for better support service
18 maj 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey David C,
This is lovely to hear, I have passed your feedback on to Mat, who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review.
Thanks
The team @Bigblu Feedback
Having just spoken to your agent I am…
Having just spoken to your agent I am happy things have been sorted out. What I am not happy about is your system of communication, I have always had problems, when we arrive in France I have always had to spend time talking to technical support to get back on line!
18 maj 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Ian Rooke,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving
Thanks
The team @Bigblu Feedback
I needed more data
I needed more data. The BigBlu staff are lovely - really helpful - know what they're talking about and give clear guidance. I wish other companies I deal with had good staff like these people!
17 maj 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Lin Smit,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving
Thanks
The team @Bigblu Feedback
Very helpful and understanding
We had a bees nest right by the satellite dish and Sandra was very helpful and understanding of my difficulties in being able to get to the transceiver to return it.
16 maj 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Mr Nicholson,
This is lovely to hear, I have passed your feedback on to Sandra, who I am certain will be delighted to read your positive comments! Thank you for taking the time to leave a review.
Thanks
The team @Bigblu Feedback
New portal
Although I couldn't get into the new portal without some help, the woman from customer services was very helpful and got me sorted out. It is actually much better than the old one I think
16 maj 2022
Omdöme utan inbjudan
Svar från Bigblu
Hey Percy Harrison,
Thank you for taking the time to leave your review. We really appreciate your positive feedback and are pleased that you are happy with the service you are receiving
Thanks
The team @Bigblu Feedback
Assistenza pessima
Assistenza pessima. Dopo quasi 3 mesi di continue richieste a cui non rispondeva nessuno è arrivato il nuovo modem che ….. NON FUNZIONA!!! Non riceve il segnale satellitare e, ovviamente, nessuno continua a rispondere ai vari ticket aperti. Non resta che la disdetta
14 maj 2022
Omdöme utan inbjudan
Svar från Bigblu
Ciao Mattia Martino,
Ci scusiamo per la tua esperienza, vogliamo davvero esaminare questo per te.
Se potessi inviarci un messaggio a feedback@bigblu.co.uk con i tuoi dettagli di contatto, con un orario preferito per essere richiamato per consentirci di contattarti per indagare ulteriormente sui tuoi problemi di servizio.
grazie
La squadra di @Bigblu
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.