Bigblu Omdömen 2 529

When I questioned, in a phone call to BigBlu, asking why I continually received FINAL NOTICES, after my account had been confirmed as being fully paid to date. I was assisted by a team member, whose name I requested. It was “Sandra”.
This lady was extremely knowledgable over all my account queries and was very patient, over the obvious poor internet familiarity by me; (at 91 years of age!)
She spared no efforts when unearthing several hidden facts, and reasons for my having, apparently, TWO valid account numbers, one of which had been kept, inexplicably, since 2018?
I would be greatly pleased to hear that this review has been read by Sandra, and other BigBlu team members.
As a long retired Director of a large engineering-company, rating conversational discussions, Sandra deserves full credit, for her excellent customer relationship display. She deserves this to be noted by other BigBlu employees, who may be in similar positions.
My best regards to Sandra and the BigBlu Team,

Dr. John Hill

My query was dealt with clearly and solved quickly

Absolutely first class service from Matt!

This week was the best week of my 10 year relationship with bigblu (through many name changes and satellite changes). This week I got connected with fibre so I'm in the process of cancelling with bigblu. As always, the staff are polite and helpful but nothing happens and there is no communication between them.
Let's see if I get my account cancelled and the equipment returned without getting threatening emails. I am happy to pay for the last 30 days if It means I never have to deal with this sorry excuse for an ISP again.

My call was answered very quickly, the member of staff was polite and helpful and my request was dealt with immediately.
I was very satisfied with the service.

I needed to pay a bill. I was talking to Sandra who was incredibly helpful and gave me some tricks to improve the efficacy of the WiFi

da 24 servizio assente, impossibilitati a contattare, si lasciano msg sulla pagina personale (non c'è traccia successiva di queste segnalazioni) e si lasciano msg al telefono sperando di essere richiamati. in prima pagina si parla dell'ennesimo cambio di proprietà, e di un fantomatico contatto da parte di UPS per consegnare un modem nuovo????? Ma questi servizi servono per lavorare!
ora chiedo che vengano rimborsati tempo perso e abbonamenti non utilizzati, dato che da diverso tempo il servizio è scadente con impossibilità di connessione la sera o nei festivi.

Matt was extremely helpful with several queries about our router and mByte rate here in the Isle of Skye, and also explained some useful points about how the system works. He was very clear.

Elizabeth was extremely helpful, clear and patient as she resolved my customer portal issue. She was able to discern that I actually had two BigBlu accounts, one active and one discontinued unbeknownst to me. Two other representatives had not been able to identify the problem. Elizabeth (originally from Portugal) was truly a delight.

Mom Modem est à nouveau en panne.

Il ne s'allume plus comme la dernière fois

Fred PICAVET
0607880293

Sandra the agent was very helpful and my request was completed successfully

Nonostante le richieste il modulo per la disdetta non é mai arrivato. Ho trovato un vecchio modulo di quando era ancora OpenSKy sono riuscito a disattivare l'abbonamento. Oggi, ho ricevuto le indicazioni, provvederò a spedire modem e tria in Olanda!
Colgo l’occasione per confermare tutto il mio disprezzo per la Vostra azienda e per l’incapacità di gestire sia il vostro lavoro che il rapporto con i clienti.
La miglior pubblicità é il passaparola: contate su di me...
Resto in attesa di un risarcimento da parte vostra, per
i danni provocati e gli abbonamenti non goduti (Corriere Digital, Sky OnDemand, Netflix, Dazn, Prime). Spero di non dover ricorrere ad un legale
Saluti. Franco Portinari

Answered my call promptly. Adviser spoke good, clear English and was able to answer my query.
Well done!

un, on me reclame un impayé, alors que depuis toujours je suis preleve sans probleme
deux, la messagerie ne fonctionne pas
trois, le feedback est inconnu de la messagerie
bref la totale
client 99784

Sandra was very helpful, professional and polite. She resolved my issue.

We were having very odd results on our Speed checks,Download ,Upload.Ping and Jitter were very irregular.Jitter even went to 35840.02 Matt hellped me the process of realigning the dish.He explained everything clearly and supported me through the process.The result was fantastic and he said it would be logged onto our details if we had any further trouble.

My password stopped working. As always, Bigblu customer service responded quickly, politely and efficiently. Problem solved. Happy customer.

Matt was very helpful guiding me through setting up the new router.

Terrible company to do business with. Our dish moved in the storms in November, and even though the equipment is rented, they wanted 90 to come out to realign our disc.
They sent us a replacement part that was all bent and did not work.
So for the last 7 months we have been paying 47.85 for absolutely nothing. The internet is off more than its on, but it's funny, it comes in everyday at the same time, for an hour, then goes off for 5 hours then comes back on again.
Now I might not be very computer savvy, but surely that tells me that there is nothing wrong with our dish alignment.
The actual internet is so slow, when it's actually on, I d be better back with BT.
I asked for compensation and they told me because dish had moved that I wasn't entitled to anything.
Thank goodness I'm moving and going to have superfast broadband, but anyone living in a rural area, do not go with Big Blu, they are awful, unless of course you live down South 😡😡

My issue was understood and acted upon with professionalism. Everything was explained in detail and at no point did I feel that the call was time limited.