Bigblu Omdömen 2 529

I'd lost contact with the customer portal for about 9 months. There seemed no way of getting it back as the temporary password never worked. A short phone call sorted this complex problem out and I was reconnected. Most impressive expertise in action.

We had to set up a new modem which led to some complex procedures. Your understanding and clear instructions got us up and running. Excellent communication.

Customer service has improved dramatically, you can actually speak with someone now who is courteous and helpful

My replacement transceiver is now in place and working well, thanks to the very clear instructions given to me by Mat in Customer Support. His patience and helpfulness were particularly impressive given the difficulties posed by very poor phone receptin at my holiday home. The old transceiver is now on its way back to you as requested. Many thanks.

Good. Comms problem between router and modem, resolved over the 'phone.

l'unica cosa che funziona è il loro prelievo dal conto. il resto è assente o funzionante a singhiozzo; da oltre 2 mesi senza internet, altrimenti a singhiozzo, e loro dicono che tutto è ok e funziona. LATITANTI al numero assistenza. ho fatto disdetta e manderanno cedolina UPS. spero di non sentirli mai più, grande delusione dall'odore di truffa

STATIC DISCHARGE. A simple matter until one forgets exactly what one needs to do. Because of getting cut off by my phone, I ended up speaking to two customer service colleagues who both were patient and helpful and were happy to take the time to wait on the line to check that all had been restored to normal. One leanrs something new everyday and having a real voice on the end of the phone line is very reasurring and having those voices knowledgeable and helpful is pretty wonderful when one is feeling stressed. A pleasant experience overall. Don't hesitate to call if you have any problems because you are bound to get a synpathetic ear from a real person which is not always the case these days.

PESSIMO SERVIZIO, siamo rimasti per dei mesi senza connessione(CONTINUANDO COMUNQUE A PRELEVARE DAL CONTO CORRENTE L'ABBONAMENTO MENSILE) , HO FATTO IL RESO DEL KIT. Ed ancora a tutt'oggi non riesco a parlare con un operatore, o ad avere il giusto risarcimento

Helpful, efficient and polite, what great customer service should be like.

i have been using BigBlu for about 10 years and in this time they have been pretty much perfect. Always answer the phone, always deal with my issues, always polite and professional. Its a shame we have to say goodbye but we finally have FTTP installed. I will continue to recommend.

I lost my satellite service when Russia invaded Ukraine in February, and I just received the modem sent by bigblu on 6 August, almost 6 months later. Therefore, for any service at all, I bought a Vodaphone plan for internet and tv service. I've called, at my own expense from Italy, bigblu in England several times to ask for help and I understand that the modem was actually sent at least twice before, but was returned before I was even notified. Then I received notice that my account was billed for 2 months when I had no service. More phone calls to England. Finally, I've now received two notices that my account is being turned over to a credit collection service for non payment (???). Today, on 20 August, I spoke with Alex who seems to have settled my problems. I will downgrade my service with bigblu to a backup service (at a savings of 60 euro per month!) and she's also checking into the two months that I was charged when I had no modem. I was so frustrated with bigblu that I was going to stop my service all together, but Alex found a plan for me that works and will still give me some service from your company. Thank goodness for her and her understanding of the problem; it's been very nerve-wracking!

Called for some technical support this morning, and as usual found bigblu very helpful at talking me through checks and getting the system up and running again. We live in a very remote area of the UK and rely on our Internet as we have no alternative tv satellite or mobile signal. So it's always good to be able to speak to a calm and kind human!

Sandra was extremely helpful. Instructions very clear. Issue sorted very quickly.

Just come off the phone having received a huge bill even though I cancelled.
DO NOT USE THIS COMPANY FOR YOUR WIFI AND TV .

THEY ARE TOTAL THIEVES
.

I had a query about returning some equipment.
My call was answered quickly and I spoke to Sandra who explained clearly what I needed to do and sent me images as well. A picture is worth a thousand words.
Problem solved quickly and efficiently. Thank you

Esperienza terribile dopo mesi di mancanza di collegamento per gli ormai noto problemi, arriva i l'uovo modem, funziona una settimana e siamo di nuovo senza collegamento da più di un mese. E non c'è nessuna possibilità di contattarli, non rispondono mai

Client depuis 3 ans, voilà un mois que je n'ai plus de connexion. jamais de réponse sur le chat. Le site bigblu disparu...
J'ai demandé la résiliation du contrat il continue à me prélever et me réclame un mois de préavis alors que la loi française dit 10 jours.
Limite escroqueriemais planqué aux Pays-Bas ils s'en moquant. A fuir.

We had an issue that we needed to communicate to bigblu and the company representative dealt with it immediately, showing great professionalism, understanding, and kindness. We are very happy with the excellent customer service provided.

Sto cercando di contattare l'azienda da mesi, in tutti i modi possibili...senza nessun risultato. Dal 24 febbraio non ho più la connessione. Servizio clienti pessimo, anzi inesistente.

Worst service ever! Do not work and customer service is terrible! AVOID ABSOLUTELY!!!!