Signed up due to a free spins offer, after signing up the offer wasn't visible on my promotions tab. I contacted customer support who were friendly, however after 30 mins of back-and-forth no soluti... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I didn't really want to use this betting app when I saw the 2025 but I'd already downloaded & commited to the sign up offer. Looks like whatever the issues were are no longer. I withdrew funds by visa... Se mer
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Overall Betano is a decent betting platform, there are many deposit options, the app works well and is generally smooth and they have an excellent casino....but...as someone who like to bet on tennis,... Se mer
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Ana was excellent. I stupidly didn’t read the T&Cs on the welcome offer well enough and cashed out early, which meant my qualifying bet didn’t earn my free bets. I proceed to bet another qualifying be... Se mer
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Företagsinformation
Skrivet av företaget
We’re a leading digital sports betting operator, with a focus on cutting-edge technology and responsible gaming. We’re trusted by and work with some of the biggest names in the sporting world. We’re partners with multiple European football clubs, including Aston Villa, and have a global presence as Official Sponsors of both UEFA Euro 2024 and the CONMEBOL Copa America. Not only that, but we’re operated by BVGroup, and this partnership combines our existing expertise with BVGroup’s technology, skill and responsibility as a gaming operator. Enjoy a range of fantastic features, including in-play betting, boosts and exclusive casino games, all supported by our dedicated Customer Support team. The Game Starts Now!
Kontaktuppgifter
Suite 2, World Trade Center, Bayside Road, GX11 1AA, Gibraltar, Gibraltar
- help@betano.co.uk
- betano.co.uk
3,3
Medel
359 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great customer service
Great customer service. Annamaria dealt with my query straight away and was very helpful.
28 juli 2025
Omdöme utan inbjudan
Svar från Betano UK
Hi Caroline, we're pleased to hear we could help with your query, thank you for your review! We'll be sure to share this feedback with Annamaria. Have a great week ahead. :-)
Quick response to query and very…
Quick response to query and very helpful from Adam
23 juli 2025
Omdöme utan inbjudan
Svar från Betano UK
Thank you for your 4* review. It is greatly appreciated, Scott. We will be sure to pass this feedback along to Adam for you. Should you require any further assistance, please do not hesitate to contact us.
Had a problem with the app but…
Had a problem with the app but Annamaria A was very helpful and got it sorted
21 juli 2025
Omdöme utan inbjudan
Svar från Betano UK
Thank you for your 4* review, It is greatly appreciated, Evan. We will be sure to pass this feedback along to Annamaria for you. Should you require any further assistance, please do not hesitate to contact us.
Laura at Betano was fab!
Spoke to Laura today as I need help with an offer and she was super helpful, quick and efficient! Thank you!
21 juli 2025
Omdöme utan inbjudan
Svar från Betano UK
Thank you for your 5* review, It is greatly appreciated. We will be sure to pass this feedback along to Laura for you. Should you require any further assistance, please do not hesitate to contact us.
Very professional helpdesk
Very professional helpdesk. Annamaria was brilliant, fast response and very helpful
20 juli 2025
Omdöme utan inbjudan
Svar från Betano UK
Thank you for your 5* review, It is greatly appreciated, Dariusz. We will be sure to pass this feedback along to Annamaria for you. Should you require any further assistance, please do not hesitate to contact us.
Spoke too Allen today about a query…
Spoke too Allen today about a query regarding my account ..what I spent an all bonuses.. alan was very responsive in as much as we got got the quires up too standard very quickly ..finding this alan very easy too speak with ..thank you alan
18 juli 2025
Omdöme utan inbjudan
Svar från Betano UK
Thank you for your 5* review, It is greatly appreciated, Paul. We will be sure to pass this feedback along to Alan for you. Should you require any further assistance, please do not hesitate to contact us.
I signed up and did the football offer…
I signed up and did the football offer to get 30 pounds free bets but wasn’t credited automatically, but messaged them and Levente credited them manually within 5 mins :)
17 juli 2025
Omdöme utan inbjudan
Svar från Betano UK
Thank you for your 5* review, It is greatly appreciated, Hugo. We will be sure to pass this feedback along to Levente for you. Should you require any further assistance, please do not hesitate to contact us.
Great experience with Gina,so quick to…
Great experience with Gina,so quick to respond and sorted within minutes!
16 juli 2025
Omdöme utan inbjudan
Svar från Betano UK
Hello Samuel, thanks for your review. We're pleased to hear we could help with your promotion! We'll be sure to pass your feedback over to Gina.
Joined via a Facebook ad
Joined, won £52. All fun and all... I like to test out sites regardless so played on. No free games.... If you're a buffalo blitz fan, don't play it here. It has the worse RTP and odds. £30 on BB and £30 on BB 2. Not a single free game, just loads of teasers.
Shame thought this site looked cool but this has shown me this site is not worth it.
Next.
Also, if you see reviews about "customer service" on a review site regarding a casino company, they are AI and false reviews. Stay away from here. The youtube video of the gameplay will be going live soon ^_^
Update £100 wagered. 40p bonus. DO NOT PLAY HERE. REPORTED TO ADR AND RESOLVER FOR DECEPTION BY FAKE REVIEWS!
Update: The typical "RNG" rubbish. To anyone who doesn't know, Casinos set the Odds and overall RTP and the provider they rent the game from sets the RTP Value, this is calculated against the RNG in favour or not. So when you are on a losing streak, that is because the casino itself has set those odds to be against you so you don't get any RTP... So don't buy what they say about RNG's - they don't tell you the whole truth :)
15 juli 2025
Omdöme utan inbjudan
Svar från Betano UK
I am sorry to hear that you are unhappy with our slot games. Please be advised that we have no control over the outcome or bonuses within the slots games, these are all run by a random number generator, which cannot be influenced by us in any way. If you would like further details please do get in touch with us.
Didn't receive my free spins but Jim…
Didn't receive my free spins but Jim was very helpful and we got there in the end.
15 juli 2025
Omdöme utan inbjudan
Svar från Betano UK
Hello Richard, thanks for your review. We're pleased to hear we could help with your promotion! We'll be sure to pass your feedback over to Jim.
Irene was a great help and responded in…
Irene was a great help and responded in quick time
15 juli 2025
Omdöme utan inbjudan
Svar från Betano UK
Thanks for your review. We're pleased to hear we could help with your promotion! We'll be sure to pass your feedback over to Irene.
Top notch customer service with great…
Top notch customer service with great games to play! Adam helped me with an issue and his persistence was great, 10/10 casino recommended. :)
14 juli 2025
Omdöme utan inbjudan
Svar från Betano UK
Thanks for your review. We're pleased to hear we could help with your promotion! We'll be sure to pass your feedback over to Adam.
Jim from customer service was great
14 juli 2025
Omdöme utan inbjudan
Svar från Betano UK
Hello Mark, thanks for your review. We're pleased to hear we could help with your promotion! We'll be sure to pass your feedback over to Jim.
Pablo very helpful in resolving problem
9 juli 2025
Omdöme utan inbjudan
Svar från Betano UK
Thanks for your great review. We're pleased to hear we could help you. We'll be sure to pass your feedback over to Pablo.
Jim was very helpful and gave me the £5…
Jim was very helpful and gave me the £5 free bet I thought I had opted in for, but no sign of it. Great stuff!
8 juli 2025
Omdöme utan inbjudan
Svar från Betano UK
Hello Charlie, thanks for your review. We're pleased to hear we could help with your promotion! We'll be sure to pass your feedback over to Jim. Have a great day! :-)
excellent service from the Agent
excellent service from the Agent, Katharine; Identified and diagnosed the issue, found a requisite remedy and enacted it without breaking sweat within 5 mins. Class!
6 juli 2025
Omdöme utan inbjudan
Svar från Betano UK
Hello Shahin, many thanks for your kind review! We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Katharine, have a great day ahead! :-)
Pablo was very helpful and polite…
Pablo was very helpful and polite thankyou
6 juli 2025
Omdöme utan inbjudan
Svar från Betano UK
Hello Nathan, many thanks for your kind review! We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Pablo, have a great day ahead! :-)
Gina was helpfull
5 juli 2025
Omdöme utan inbjudan
Svar från Betano UK
Hello Sandeep, thanks for your positive review! We'll be sure to pass your feedback over to Gina, have a great Sunday! :-)
Svar från Betano UK
Hello Marian, we're terribly sorry to learn of your recent disappointment with our services. You're welcome to contact us by e-mail, if you wish, our address is help@betano.co.uk
Give sheigh a pay rise Great agent
Had a free bet problem and sheigh sorted it fast very kind and helpful Great customer service
3 juli 2025
Omdöme utan inbjudan
Svar från Betano UK
Hello Tyrone, thank you for your great review. We're pleased to hear we could help out with your query. We'll be sure to pass your feedback over to Sheigh. Have a great weekend! :-)
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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