Betano UK  Omdömen 

359
TrustScore 3.5 av 5

3,3

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Signed up due to a free spins offer, after signing up the offer wasn't visible on my promotions tab. I contacted customer support who were friendly, however after 30 mins of back-and-forth no soluti... Se mer

Betygsatt 5 av 5 stjärnor

I didn't really want to use this betting app when I saw the 2025 but I'd already downloaded & commited to the sign up offer. Looks like whatever the issues were are no longer. I withdrew funds by visa... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

Overall Betano is a decent betting platform, there are many deposit options, the app works well and is generally smooth and they have an excellent casino....but...as someone who like to bet on tennis,... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Ana was excellent. I stupidly didn’t read the T&Cs on the welcome offer well enough and cashed out early, which meant my qualifying bet didn’t earn my free bets. I proceed to bet another qualifying be... Se mer

Företaget har svarat

Företagsinformation

  1. Online-betting
  2. Vadslagningsbyrå
  3. Kasino
  4. Vadslagningslokal
  5. Speltjänster
  6. Online-casino / Bookmaker

Skrivet av företaget

We’re a leading digital sports betting operator, with a focus on cutting-edge technology and responsible gaming. We’re trusted by and work with some of the biggest names in the sporting world. We’re partners with multiple European football clubs, including Aston Villa, and have a global presence as Official Sponsors of both UEFA Euro 2024 and the CONMEBOL Copa America. Not only that, but we’re operated by BVGroup, and this partnership combines our existing expertise with BVGroup’s technology, skill and responsibility as a gaming operator. Enjoy a range of fantastic features, including in-play betting, boosts and exclusive casino games, all supported by our dedicated Customer Support team. The Game Starts Now!


Kontaktuppgifter

3,3

Medel

TrustScore 3.5 av 5

359 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 98 % av sina negativa omdömen

Svarar vanligtvis inom 24 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,3

Alla omdömen

(359)

103 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

I had a problem with a bonus bet .And…

I had a problem with a bonus bet .And Annamarie went beyond what she had to do for me .In matter of minutes she resolved my issue .Absolutely fantastic customer care. Many thanks .10/10 .

31 augusti 2025
Omdöme utan inbjudan
Logotyp för Betano UK

Svar från Betano UK

Hi Ian, thanks for your positive feedback! We're pleased to hear we could help out with your query today. We'll be sure to pass your feedback over to Annamaria

Betygsatt 5 av 5 stjärnor

Brilliant I bet with talk sport it's…

Brilliant I bet with talk sport it's the same platform as betano and offers good bonuses. When I withdraw on g pay it credits immediately. However when I withdrew from betano it didn't. But I remember the same thing it's because they verify your first withdrawal then it's literally seconds . Thanks " louis" for clarification I was confused but now I'm not . Excellent service thankyou

30 augusti 2025
Omdöme utan inbjudan
Logotyp för Betano UK

Svar från Betano UK

Hi Darren, thanks for your positive feedback! We're pleased to hear we could help out with your query today. We'll be sure to pass your feedback over to Louis, have a great weekend ahead! :)

Betygsatt 5 av 5 stjärnor

Impressive!!

Jim was very helpful....and extremely understanding when I realised I had actually just confused myself by not reading things properly. He even wished me good luck! Also, I must just add the speed of his message in reply was around a minute.....when I have contacted Skybet help in the past I would still be waiting on help when the matches were over. Very impressed, well done Jim and Betano! 👍😁

30 augusti 2025
Omdöme utan inbjudan
Logotyp för Betano UK

Svar från Betano UK

Hi Pauline, thanks for your positive feedback! We're pleased to hear we could help out with your query today. We'll be sure to pass your feedback over to Jim, have a great weekend ahead! :)

Betygsatt 5 av 5 stjärnor

Very helpful customer service person…

Very helpful customer service person called irene

30 augusti 2025
Omdöme utan inbjudan
Logotyp för Betano UK

Svar från Betano UK

Hi Zac, thanks for your kind review! We're glad to hear we could help and we'll be sure to pass your feedback over to Irene. Have a great week ahead! :-)

Betygsatt 5 av 5 stjärnor

My recommendation is genuine ,honestly…

My recommendation is genuine ,honestly fully positive! I received fast , clear and exac help I was looking for ! Thank You Betano and your team Jimm.. you the Best !!!

23 augusti 2025
Omdöme utan inbjudan
Logotyp för Betano UK

Svar från Betano UK

Hello Beata, thanks for your positive feedback! We're pleased to hear we could help out with your query today. We'll be sure to pass your feedback over to Jim, have a great weekend ahead! :)

Betygsatt 4 av 5 stjärnor

Excellent site

Excellent site, very easy to use and customer service is also excellent Jim to be specific, reassuring me that my withdrawal will be processed within 24 hours (my first withdrawal)
I would have gave 5 stars but the waiting time for withdrawals is what lets them down.
Other than that I find the site quite enjoyable and fair. And very generous with bonuses which is what I have managed a £600 withdrawal from and even better that there was no wagering attached to the bonus.

23 augusti 2025
Omdöme utan inbjudan
Logotyp för Betano UK

Svar från Betano UK

Hello Karina, thanks for your positive feedback! We're pleased to hear we could help out with your query today. We'll be sure to pass your feedback over to Jim, have a great weekend ahead! :)

Betygsatt 5 av 5 stjärnor

Jim gave excellent customer service

Jim gave excellent customer service, and resolved the problem I was facing. A big thank you to Jim

22 augusti 2025
Omdöme utan inbjudan
Logotyp för Betano UK

Svar från Betano UK

Hello Tegan, thanks for your positive feedback! We're pleased to hear we could help out with your query today. We'll be sure to pass your feedback over to Jim, have a great weekend ahead! :)

Betygsatt 4 av 5 stjärnor

The site itself deserves three stars at…

The site itself deserves three stars at best - bonus funds that cannot be used, and ridiculous wagering accounts - the £50 welcome bonus is not all it seems (i got my £20 free slots bonus up to £120, then it predictably dwindles back to £0).

But Gina in customer services was very helpful indeed and resolved separate bonus issue. Five stars for her.

22 augusti 2025
Omdöme utan inbjudan
Logotyp för Betano UK

Svar från Betano UK

Sorry to hear you have had issues using your bonus funds please email in to us at help@betano.co.uk for further assistance.

Betygsatt 5 av 5 stjärnor

Alan was very quick and helpful on the…

Alan was very quick and helpful on the messaging facility

19 augusti 2025
Omdöme utan inbjudan
Logotyp för Betano UK

Svar från Betano UK

Hi Geoffrey, thanks for your kind review! We're glad to hear we could help and we'll be sure to pass your feedback over to Alan. Have a great week ahead! :-)

Betygsatt 1 av 5 stjärnor

Signed up via promotion for 100 free…

Signed up via promotion for 100 free spins all worked once I deposited money they decided to have a message come up saying I'm unable to take part in promotions (for no reason) contacted support wouldnt give a reason just say they can't give details and I'm banned from promos on betvictor talk talk even though I've never done a promo through them or even used them at all before. They basically collected my data and my money then once I'd met there wishes put a block on my account which is bang out of order. If you don't want to uphold and offer don't offer it, don't try pull in new customers, take there details and money then try and screw them absaloutley disgusting behaviour.

18 augusti 2025
Omdöme utan inbjudan
Logotyp för Betano UK

Svar från Betano UK

I am very sorry to hear that you are unhappy with the restriction on the account, we do understand your frustration if you would like to contact us again for further details please do not hesitate to contact us again.,

Betygsatt 1 av 5 stjärnor

Well what can I say about betano other…

Well what can I say about betano other then the site is a joke, I played the same game all the time to literally spend thousands just losing none stop, 19 deposits in the past week and the game I play just dead spins constantly, I done probably 90k spins and I can nearly win 3x my bet in the last 80 deposits I've managed to withdraw once just once they claim there slots are fair and are tested by independent auditors but yet the same things happen on this game I play none stop, the amount if bonuses I've had on this game i should be rich but no because 99.99 of the time i get 0x sometimes 20/30 bonuses in a row. I dont mind losing as its gambling but to lose 79/80 deposits on the same game should be enough to tell you all you need to know about this site. Its incredibly unfair and it will never be fair, I spoke to a rep and he said at the end if the day you will lose but I've been losing none stop for 8 months it just never ends. I thought it was the slot so I went on a different site and halfed the best and won thousands of times more then I do on betano so the proof is all there on how rigged the slots on this site actually are. Save yourself time and money just choose somewhere else because all you'll do is waste you're time and money here.

9 augusti 2025
Omdöme utan inbjudan
Logotyp för Betano UK

Svar från Betano UK

I am very sorry to hear that you are unhappy with our casino games.



All of our games, except for Live Casino table games, utilize a Random Number Generator, 'RNG,' which randomizes the outcome of each hand/spin through the use of complex mathematical algorithms. The RNG’s are tested by independent companies to ensure that they meet and comply with industry standards. The outcomes cannot be influenced by BV Gaming Limited in any way.



Furthermore, as a licensed operator, we are able to reassure customers we are fully compliant with the conditions of our license and pay-out in line with our Terms and Conditions.



To provide transparency, we have enlisted eCogra to conduct an independent audit of all bets placed on the Casino/Gaming/Slots site on a quarterly basis. This audit determines the Return To Percentage (RTP%) of all Help games.

Betygsatt 5 av 5 stjärnor

Jim was the man i got to help me out

Jim was the man i got to help me out, and he was very helpful, and gave me all the relevant help and advice. I appreciated his help, and he was very easy to communicate with. Excellent service

8 augusti 2025
Omdöme utan inbjudan
Logotyp för Betano UK

Svar från Betano UK

Hello Martin, thanks for your positive feedback! We're pleased to hear we could help out with your query today. We'll be sure to pass your feedback over to Jim, have a great weekend ahead! :)

Betygsatt 5 av 5 stjärnor

Jim was so helpful in solving my issue…

Jim was so helpful in solving my issue couldn’t of had anyone better handling it for me

5 augusti 2025
Omdöme utan inbjudan
Logotyp för Betano UK

Svar från Betano UK

Hi Jack, thanks for your kind review! We're pleased we could help our with your query. We'll be sure to pass your feedback over to Jim. Have a great week ahead! :-)

Betygsatt 5 av 5 stjärnor

Pavol was quick to respond

Pavol was quick to respond, courteous and helpful with the resolution…thank you

5 augusti 2025
Omdöme utan inbjudan
Logotyp för Betano UK

Svar från Betano UK

Hi Neil, thanks for your kind review! We're pleased we could help our with your query. We'll be sure to pass your feedback over to Pavol. Have a great week ahead! :-)

Betygsatt 5 av 5 stjärnor

Ana was great

Ana was great. Helped me perfectly to help a problem or any issue great person.

4 augusti 2025
Omdöme utan inbjudan
Logotyp för Betano UK

Svar från Betano UK

Hello George, thanks for your review. We're pleased to hear we could help with your problem We'll be sure to pass your feedback over to Ana for you!

Betygsatt 5 av 5 stjärnor

Fast and fair

Fast and fair, they helped with my problem well

4 augusti 2025
Omdöme utan inbjudan
Logotyp för Betano UK

Svar från Betano UK

Hello Sam, thanks for your review. We're pleased to hear we could help with your problem! Have a great Monday ahead!

Betygsatt 5 av 5 stjärnor

Ann Maria excellent customer service

Ann Maria excellent customer service.
Others could learn from her.

2 augusti 2025
Omdöme utan inbjudan
Logotyp för Betano UK

Svar från Betano UK

Thank you for your 5* review, It is greatly appreciated, Scott, . We will be sure to pass this feedback along to AnnMarie for you. Should you require any further assistance, please do not hesitate to contact us.

Betygsatt 5 av 5 stjärnor

very helpful quick response

very helpful quick response

28 juli 2025
Omdöme utan inbjudan
Logotyp för Betano UK

Svar från Betano UK

Hi Jason, we're pleased to hear you're happy with our services, thank you for your review! Have a great week ahead. :-)

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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