i never received my order, i emailed numerous times, just to received a response of pay 8 dollars for a delivery fee. i wait to receive some fuses that go into a machine. useless. they sent me some ma... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We bought a memorial dream catcher for our friends who lost their beloved dog. It is beautiful and they appreciated it very much. We didn't realize there was a protective backing placed on the item... Se mer
The lack of communication and letting customers know that they are very very slow in getting items to you. My order/delivery status has been in the same location for weeks. Even after contacting (via... Se mer
Företaget har svarat
Fast shipping , received my items and was blown away!! I absolutely LOVE them ..,, they came out so bold and beautiful, pictures look great . Great communication and fast response the customer service... Se mer
Företagsinformation
Skrivet av företaget
We are a young, dedicated team always trying our best to bring customers the most positive shopping experience. Personalization is what sets us apart from other stores. At Best Custom we believe that personalization is the most powerful way to express your love to the person you honor and your personal characteristics as well. From birthdays and anniversaries to holiday gifts, we're your number one personalization destination where you can find one-of-a-kind products of high quality with unique designs. We've just started our business in 2019 but have the opportunity to be the gift destination for more than 600,000 customers from all across America and receiving a lot of lovely feedback from them. Your feedback is the motivation for us to continue creating new products and bringing you the best shopping experience.
Kontaktuppgifter
2,9
Medel
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Placed order on September 19th
Placed order on September 19th. Chose expedited delivery so it would be here quickly. Was charged for product that I never received. Contacted customer service and was given the run around. It is now October 29th and still nothing has been received. I do not recommend placing an order with this company. Order was received on October 31st. Received in a ripped up shipping bag.
18 september 2025
Svar från bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
Canceled my order on me and I didn’t do…
Canceled my order on me and I didn’t do it
It was a wedding gift for soon to be husband
1 oktober 2025
Svar från bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
Took way too long to arrive
Took way too long to arrive , package did not make it for the party even though it was ordered 1 month before
1 oktober 2025
Svar från bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
Shipping was slow and the quality was…
Shipping was slow and the quality was poor. I paid to upgrade to the premium rubber mat. It was cheap, very thin, and had a bubble in the rubber. I purchased it as a gift for a friend but was too embarrassed to give it to her.
1 oktober 2025
Svar från bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
Excellent quality👍😋
24 september 2025
Took forever to get
Took forever to get, thought I ordered with plenty of time. Not what I was expecting either, didnt look like the pictures. Was cool picture but everything else wasn't what I thought. Won't order from again
1 oktober 2025
Svar från bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
It really looked great and the job was…
It really looked great and the job was great but a bit disappointed in the size for some reason I was thinking it was bigger
7 oktober 2025
It was never received I gave up
1 oktober 2025
Svar från bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
It’s cute but smaller than I thought…
It’s cute but smaller than I thought and you can’t make out the photo at all. I’ve decided I’m not giving it to her as a gift because she won’t know what the picture is supposed to be. But the quality is good
23 september 2025
Svar från bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
I never received my order in full
I never received my order in full, I purchased a pillow and a pop up came up asking if id like to purchase additional items which i did, only to not receive them , they were keychain and air freshner pictures. WILL NOT BE PURCHASING OR RECOMMENDING TO anyone!!!
23 september 2025
Svar från bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
poor quality
The print comes out blurry and inconsistent. Customer service says it is what you ordered. What a joke! I asked for a mug to be printed out clearly and sent photos in and was told sorry for the inconvenience.
12 oktober 2025
Omdöme utan inbjudan
Svar från bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
Loved the memorial plaque
Loved the memorial plaque - it is of high quality and nicely done. The verse is very inspiring. It did take much longer than expected to arrive, but it was worth the wait.
22 september 2025
Still have not received the correct…
Still have not received the correct item.
Very unsatisfied
22 september 2025
Svar från bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
Art work
My order which was a piece of art from my granddaughter came out perfect.. it was a very easy process . I would definitely order again
19 september 2025
This took about 5 weeks to arrive
This took about 5 weeks to arrive, not the 7-10 days it said when I ordered. When questioned about the status of my order I was told there were issues with USPS causing delay. This was a lie, because the tracking showed this came from China ( no indication at all on website this was coming from over seas) and took a very long time to get to the US and then make it through customs. Zero up date in tracking for 1-2 weeks some times. It finally arrived and appears to be sturdy metal but unclear if the “ engraving” is just printed on or actually engraved so we will see how it stands up to weather. The stake is only about 6 inches long, not how it was pictured on website so will need to attach a longer stake to it so it is visible above ground and doesn’t get completely buried by snow, mulch or leaves.
19 september 2025
Svar från bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
Te cake topper I ordered is beautiful
Te cake topper I ordered is beautiful, exceptional quality. Bestcustom also expedited my order, so that I had it when I needed it.
27 september 2025
Omdöme utan inbjudan
I was pleased with my product, but...
I was pleased with my product, but did not receive it in a timely manner. I paid for expedited service and it came in more than 2 weeks after the anniversary party that I had ordered it for.
12 september 2025
Svar från bestcustom.co
Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this email : support@bestcustom.co
Please type your question directly in the message box to get an answer or solution.
We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️
14 days and waiting for delivery
Ordered my item on 10/9/25 it’s now 10/23 and the item has yet to be successfully delivered.
Update!!! My order was "already delivered" by the time your company decided to reply on today 10/27. My item was delivered as of Saturday 10/25 two days after this review was published. 18 days for delivery missed the 10 day window of expected arrival and showed up late past the timeframe the item was needed for gifting. Poor customer service AND there are other pinned locations bold on photo so it looks tacky and doesn’t have a single heart on photo. Not as satisfying as I thought it would be, waisted money unfortunately.
21 oktober 2025
Omdöme utan inbjudan
Svar från bestcustom.co
Hello, we’re very sorry for any inconvenience.
According to our records, your order has already been delivered. If you have any issues with the item you received, please contact our customer service team at support@bestcustom.co.
Kindly include your order number and a brief description of the problem in your message — we’ll review it and offer a proper solution as soon as possible.
Thank you for your understanding, and have a wonderful day! ❤️
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