Our original PO 33972 was for £61.65 worth of crab despatched Wed 22 July I paid for a 24 hour express service via Royal Mail. It arrived Fri approx 1pm in effect 50 hours later not in good conditio... Se mer
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Det här tycker kunderna
Excellent Quality crab claws delivered on time. Tried large claws as a comparison but weight of shell was too high as proportion of the total weight provided. Still very nice quality of crabmeat.
We have been using Berwick Shellfish Co. for years, both for our hotels and for private functions. They are very helpful, deliver on time and are an absolute pleasure to do business with. Their lo... Se mer
We have been ordering lobsters from Berwick Shellfish for several years. They are wonderful - a real treat. We are also fans of their dressed crabs, which are HUGE! The frozen products - prawns, lobs... Se mer
Företagsinformation
Skrivet av företaget
Berwick shellfish are seafood Specialists est: in 1969. We provide Lobsters, Crab, Oysters, Langoustines, Seafood Platters, and all manner of shellfish. 2024 marked a keystone moment when moving into our New Shellfish processing factory located at Berwick ramparts Business park. We are now capable of holding over 7000 kg of Live Shellfish , with a cooking facility handling around 950 kg per hour, proving to be one of the most long term shellfish export companies in the UK, now delivering to over 11,000 clients across the UK via our online sales network.
Kontaktuppgifter
Dock Road, TD15, Tweedmouth, Storbritannien
- berwickshellfish.com
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Har besvarat 2 % av sina negativa omdömen
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Top quality fresh seafood
I've bought seafood by post from Berwick several times. Always fresh and top quality, delivered by reliable couriers. As well as superb fresh seafood, the smoked salmon is outstanding.
Crab salad Christmas Eve
Crab salad Christmas Eve. Prawns and smoked salmon Christmas Day all absolutely delicious. Time to restock
Fantastic seafood platters
Fantastic seafood platters, I’m so lucky it’s only 15 miles from us so we can collect so the platter is all dressed, just to put on the table for my family. Though one was delivered to my son 200 miles and everything arrived very fresh, they just had to arrange onto serving plates. Lovely gift!
What a great company
I absolutely love this company! Even though we don’t spend as much as others, we are always made to feel special. The produce is outstanding. Thanks again, especially for the personal touch. 😘
When it goes wrong .....
As others have noted there is absolutely no customer service with this company. Once they have your money they are just not interested. It is notable that they don't bother to respond to negative reviews on here.
I was expecting a delivery on 19th December, having ordered my Christmas seafood back in November.
I received an email early morning on 18th December saying it had been despatched and then a further email from APC Overnight confirming delivery on Friday 19th
As Friday went on and with no sign of my package, I tried multiple times to call Berwick. Each time it rang out and cut the call. I think they had all packed up and gone to enjoy their Christmas while I was starting to stress about mine.
I managed to speak to someone at APC who confirmed the package was still at their depot. On hearing it was shellfish he agreed to put it on the next day's van!
It was indeed delivered though I was out and by the time I retrieved it from the front doorstep it had sat there for around 4 hours in sunshine.
My package contained dressed crabs, crayfish and some king prawns that should have been frozen but were defrosted. I have no idea when my food was packed - it could have been late Wednesday or the early hours of Thursday. Even being charitable and assuming it was early hours on Thursday, by the time I opened it on Saturday afternoon the food had been in transit for somewhere around 60 hours.
The surface temperature on the food packs varied between 6-7.5⁰c, so higher than my fridge.
Though I hate wasting food I don't feel inclined to risk food poisoning for my family or my guests over Christmas.
I have no doubt I shall have to argue to get my money refunded in the new year even though I have emailed them.
Sadly this is the second time they have let me down. I thought the first time was a glitch but maybe not. The worst part is that they just don't care which is a real shame as their seafood generally is very good.
The shipment arrived in good time..it…
The shipment arrived in good time..it was an anniversary present for my husband , we celebrated our 55th year of marriage on 19th December
Won't let me give no stars
Won't let me give no stars, my order of cooked crab and kippers arrived on Wednesday afternoon there was a strong horrible smell coming from the box, opened box to find it swimming in dirty water the crabs were covered in sand and were not cooked. Put the whole thing in bin what a waste of £53 which was a early Xmas present for my husband. I emailed the company on Wednesday evening, now Friday lunchtime and still no reply also phoned today and can't get through to speak to anyone.
The quality of the product and service…
The quality of the product and service of the company has been second to none delivering on its promises in the service thank you all a very happy Christmas and a happy New Year too all
Happy with the service but not with the…
Happy with the service but not with the delivery service, there was no communication received from the courier and they gave just left the parcel outside the house with no message. It was just left out for hours
Delivered exactly as promised.
Delivered exactly as promised.
Good communication and well packed
Fabulous shellfish
Lovely fresh lobsters as usual. You can literally smell the sea when you open the box.
Thanks again team for another great order.
The hot smoked salmon was amazing
The hot smoked salmon was amazing. Great value too. The halibut was so delicately flavoured too. Fast and well packaged delivery although polystyrene isn’t very eco friendly.
Tasty Alaskan snow crab
Easy ordering and arrived on day requested. Tasty Alaskan snow crab, Excellent value. Not many places you can get it.
good service prompt delivery.helpful…
good service prompt delivery.helpful staff when a product was"nt available. would use them again
Loyal customer for several years now and never disappointed !
Loyal customer for several years now and never disappointed ! good and fresh food, speedy delivery and a great customers service. Happy to recommend !
In the confirmation email I was told…
In the confirmation email I was told Berwick would inform me when the items had been dispatched but they didn’t !!
Disappointed but thankfully I was home.
Late delivery...All the fish is now…
Late delivery...All the fish is now defrosted and unsure what can be put into the freezer
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