Berghaus Omdömen 

Order a Jacket of 250£ and received the wrong number.
Contact the costumer service strait away and they agreed to refund me after I return the jacket.
What appended on 22/11/2023.
After 6 or 7 times call the costumer service and several excuses, they are too busy, today Cael told me that the warehouse is too big they need time to find my return.
After one month i still don't have my money back.
for a first time costumer the first impression is terrible and of course I'm not risk my money on these company again.

I have used Berghaus equipment for decades and was a very happy customer until the last few years when the zip design changed from chunky metal zips (robust and reliable) to thin, weak, pathetic plastic zips that catch on the pocket material, misalign, randomly open up or separate from the waste line. Honestly I would no longer trust Berghaus coats on a serious winter Cairngorms walk. Please Berghaus, bring back proper metal zips.

Second time my order has been cancel. Looks like the goods deals are maybe only for Berghaus employee? How come I'm buying the stuff in stock then after 3 weeks Berghaus cancelling due to items out of stock?
This company is absolutely joke , poor customer service , bad management and corruption?

order 519435422

Goretex jacket a few years old with a broken zip and a lifetime warranty. Superb zip repair, looks like new, completely free with no hassle whatsoever. My lifetime to Mountain Equipment allegiance just switched to Berghaus, a proper green company.

Order arrived promptly and excellent quality product!

Berghaus customer service was brilliant following the non delivery of my goods which was down to the delivery company. Swiftly corrected, great communication and service. Thank you.

I've been purchasing and using Berghaus products for over thirty years. My first Berghaus was a polartec fleece jacket, a red wine coloured jacket with a polar bear motif on the chest. And I was hooked! That fleece was perfect! I wore it everywhere, to the pub, up Ben Nevis, under my combat jacket on military exercises. Warm, cosy. Then the zip bust but only after ten years of constant usage. Utterly dependable!

Purchased another Berghaus fleece circa 1999, and another in 2003. Also three different Berghaus Goretex jackets between 1993 and 2003.

This is my problem today. In the last three months I've purchased a Berghaus Goretex jacket, the Maitland. And yesterday the Torus fleece. I've noticed the quality of both to be below what I would expect from Berghaus. Loads of attached labels on both products declaring recycled materials and lowering carbon emissions, so I'm wondering if this is their way of saying we're cutting costs by using cheaper materials and manufacturing techniques?

Putting the Maitland jacket to one side as I've not really worn it in testing conditions, today we had the first frosts of the year, so I wore my brand new Torus which is made with Polartec material. First impressions? I pulled the draw cord to tighten the bottom half, to trap body heat. The draw cord is stitched in on one side, and it broke free from the stitching. Next, the length of the sleeves. Most probably a good five inches too long! Why the need for all that extra material? I wore the fleece on the school run. I noticed chill around the elbows, under the armpits and across the back areas. Never experienced this before with a Berghaus fleece! This is supposed to be a windbreaker fleece, Polartec, yet I noticed a chill.

To say I'm disappointed is an understatement. With a name like Berghaus I would expect quality, I'll even pay extra for that quality. If they're using cheaper materials then state it as a 'budget range'. I have a work fleece that cost me ten quid which out performs the Berghaus! Nowadays there are no stores I can go to to try on and see these jackets before parting with my hard earned wage, so its blind testing at home.

Disappointed.

Berghaus Supalite Gortex walking boots . This is my 3rd pair of Berghaus Supalites as I do a lot of daily walking so need to rotate boot use regularly . First two pairs are over 2 & 3 years old but still watertight . The newest pair however (both boots) starting leaking like a sieve after 12 months. To make matters worse, once the insides are wet they take forever to dry out due to the GTX layer so are a complete waste of time !! Clearly a case of value engineering compromising product quality. I won't be buying again

A product has been showing 'coming soon' for six weeks, on livechat I asked, they had no idea. It was showing coming soon on Tuesday morning and now showing 'sold out' I can't believe this is right, all four colours and all sizes. Just what is going on, pathetic for such a large company.

Main zip broke on a rucksack I've had for 15 years. They fixed it for free and posted it back. Great service from a truly sustainable company!

Very nice gore Tex jacket, quick delivery

Returned a Supalite walking boot as it was letting water in at the big toe area.
Only had the boots two and a half years and expected better service from a £135 pair. Lifetime warranty covered the boots.
Berghaus replied saying that the warranty did not cover the fault as it was a result of the gore lining being worn on the toe area. They offered 40% off a replacement .
Surely a fault in the material validates the warranty.
DON'T BUY BERGHAUS .
They don't honour their guarantee.

Bought a women's jacket about 4 weeks ago, very fast delivery. Came in about 2 days. Ended up being the wrong one. They asked me to send it back so did that night. New one was sent out about 3 days later. Emails received saying its been received on their end. New one comes, nice jacket but too big so send it back that night. Tracking linked to their email. 4 days go by. No refund, checked the tacking. Been delivered. So Contact them regarding the refund. Accused me of lying and not sending it back. 25 minutes later on live chat we've established I'm not a thief, great refund in next 3-5 days. Week goes by no refund. Back on live chat, again can you prove we've got it. Emails now confirming they've got it. Refund in 3-5 days still nothing. Had to open an investigation with my bank now for £105. Ridiculous. Never buying from them again. The cheek to accuse me of lying, and now won't refund me the money at all!!!

Don't buy from them online

Great products, no doubt about that,however the returns process is confusing, slow, contorted. 2.5 weeks to get money back. They use Hermes who took over a week to get the item back to them

Superb service from Berghaus. I bought a lightweight 'Hydroloft' jacket about five years ago and the main zip broke recently. During my search for repair options I found Berghaus Repair. I almost couldn't believe it; they would repair the zip FREE. All I had to do was pay for the postage to send it to them, they reaired it and sent it back within 10 days at no additional charge, Not the sort of service one expects these days. I will certainly buy their products again in the future.