Berghaus Omdömen 

Have been asking for a return QR code for past 10days have phoned there customer service several times who give the same response there having problem with there returns process and they will pass the information on then all I get is a generic AI email were apologise for inconvenience

I have ripped my jacket by accident which was my fault. I have sent them the jacket for repairs they repaired it and next day I already have my repaired jacket all for free! Amazing customer service too! Highly recommended brand!

Just received back a jacket that required a new zip slider,very speedy & efficient service turnaround in less than a week.Pleased to be able to extend the life of the item which otherwise would be of not much use.

I purchased 7 items from Berghaus, when the parcel arrived, two items were missing from inside the box. Some of the items in the parcel were out of their own clear packaging which looked like it was mishandled as well, I contacted them straight away on live chat and was told I would be contacted within 48 hours and that I would get an email confirmation as a acknowledgment of this matter, 3 days has passed and I still haven't been contacted nor received the email confirmation, luckily I took photos of the conversation before the live chat closed.

Had to chase them up on the matter, then was told to wait another 6 days to get an response. They gave zero reason why I was not contacted either.

When I contacted customer service, I was met with complete stonewalling:
No accountability: "Craig" from the support team refused to issue a refund or replacement, claiming their internal packaging standards were high and stating their decision was "final."

False claims and brush-offs: When I formally challenged this and requested a manager escalation, another advisor ("Ashley") initially claimed the courier had "resolved" the issue, before retracting that to state the case had simply "now come to a close."

Refusal to investigate: Berghaus has consistently refused to check their warehouse packing logs or escalate the matter to management, expecting me to pay for items that were never put in the parcel.

Holding customers financially responsible for internal warehouse mistakes is disgraceful. I still haven't got my money back for the 2 items I did not receive! Buying process was a breeze but if you encounter any problems good luck getting it resolved. This company is a scam! Save yourself the headache and avoid buying from Berghaus.

Ben a customer for over 25 years. Bought a pair of walking boots in April which after 2 months an eyelet had come away from the boot. I phoned and was told to return for a repair. I did this which took 3 weeks, not ideal for someone who wears the boots everyday. After another couple of months a further eyelet came loose from a different part of the boot. I phoned and explained this to Berghaus, despite this being the 2nd time this had happened in less than 6 months I was advised to return the boot for a further repair. I explained this is no use as I need the boots, especially with Winter coming in, and that I wanted a replacement pair of boots. Despite Berghaus already carrying out a repair on the boots they refused to provide a replacement and advised me to go back to go outdoors who I had bought from online, I did this but they couldn't help and confirmed this in an email. I contacted Berghaus again however my only proof of purchase is my bank statement which Berghaus would not accept. I will, nor will any of my family members, ever buy another Berghaus product again.

This may be the best customer service experience I have had. Bought a new Berghaus warerproof and ripped the pocket. It was damaged by me, it didn't wear out or anything. They fixed it for free and sent it back three days after I posted it to them. Can't fault this, all I had to do was pay postage. Absolutely brilliant.

Ordered a 3 in 1 jacket via the website. Ordering went very smoothly. Delivery took 4-5 days, but that was no problem.

Upon receipt it turned out that I had received a very small package and I immediately suspected that something was wrong. And indeed, the jacket was very sloppily packed, the zippers were open and to my great surprise, the loose puff inner jacket was missing.

Contacted customer service directly via chat. It turned out that she actually couldn't or didn't want to do anything to exchange the coat immediately. I would have to wait for customer service to process my complaint or return the jacket at my expense. Because I was afraid that the jacket might sell out, I asked for a new one to be sent to me, but no, that was not possible.

So just wait. Eventually I received a message thanking me for contacting customer service to return the jacket. No, I didn't ask for that. I had asked for a solution and not for a return.

So we entered the chat again and this time discussed the problem in detail with someone else. The point is, the jacket is no longer available and the puff could not be redelivered. I could get 30% shopping credit if I still kept the jacket. But of course I don't want that, because then it is just a simple raincoat that is of no use to me in the winter.

Ultimately I decided to return the jacket and I would then be reimbursed for the shipping costs for the outward journey of €8.99. Return shipping is my responsibility.

I will never, ever buy anything from Berhaus again. This was the most crappy customer service experience ever!

Worst customer service ever. Nearly 4 weeks wait time for refund cause there warehouse was still investigating where they jad lost it basically as I had all dpd confirmation they had received the return. I like the brand but I’ll b purchasing from other retailers from now on

Their Repairhaus is brilliant.
Replaced the zip in my three year old Paclilte over trousers for free.

Very poor service from Berghaus. I ordered some walking boots and socks online on 20 May, for a holiday starting on 2 June. In 26 May they emailed to advise that my order was delayed, but giving no estimated delivery date. Contacted Berghaus on 28 May to cancel order as it would arrive too late and phoned again on 29th when I was assured that the order was being cancelled. However I have received email today saying that part of the order has been dispatched,

Bought quite a few berghaus items over time. All good quality. Discovered Repairhaus couple years ago, have items repaired to High standard an if not credit note to replace. Excellent quality clothes an excellent service if any problems.

Repairhaus were excellent. Zips were replaced and the hem restitched of a well loved Polartec fleece. When I got it back and put it on it was like getting a hug from an old friend. Good communication, and I would like to thank the people involved. Would it encourage me to but Berghaus again? Yes.

An excellent experience with the Berghaus Repairhaus service. I was able to get a much beloved and heavily used Munro rucksack that had a snapped shoulder strap repaired. The communication was prompt and the turn around time was good (was done more quickly than quoted). I am very satisfied as I only had to pay the postage to send the rucksack off for repair. This is a service that will make me seriously consider Berghaus products in the future.

Low quality staff, low quality products. To summarise, After wearing the same model Brasher boots for decades, Berghaus took over and the first pair I bought have broken and caused me pain within a few months. Tried to reason with Berghaus and was told the best they could do would be glue a patch inside them. Avoid

Over the moon Berghaus’ Repairhaus was able to fix the zip on my 3 in 1 Gore Tex jacket. Jacket is as good as new and will be able to wear for a long time to come . Thank you so much !

I bought a pair of Berghaus supple leather dark brown colour a while ago
The boots used to be caller Brasher boots and I never had the slightest problem when Brasher boots and Berghaus took them over
The Berghaus design is extremely dangerous as the hooks with the lace can hook onto to other boots causing me to be unable to move and falling over , I am bloodied on my hands and knees and got a knock to my head .
I have written to Berghaus on their website and I received a reply saying they were unable able to help as the boots were too old , I bought them on Amazon and I have the proof of when
This has absolutely nothing to do with age this is down to dangerous design.
I am so upset as I am an older person and I can hardly walk now .
It is a dangerous design that’s it
These boot are expensive and it never ever happened when the boots were called Brasher Boots , Berghaus took them over.
I have bought these boots every 2 years from 2000 .
Thank you for reading.

Returned a Berghaus Hillwalker 3 in 1 Gortex jacket for a broken pocket zip repair.
Prompt efficient service.

I contacted Berghaus re a zip that had broken on my 15 year old jacket. Got an immediate response to return the jacket. I also added a note that if it was possible, that they replace the elastic cords. 6 weeks later got my jacket back as good as new. Just wanted to say Thankyou for an excellent service.

Bought a top of the range jacket about 15 years ago and through wear and tear the zip stopped working and the pop buttons didnt hold. I looked on line to see if i could get it repaired and saw the free service offered by Berghaus. I got on to them, they repaired it all free and returned it, I shall probably get another 10 years + Their service was fantastic, I sent it off just before Xmas and it was returned on Dec 24th!! What a Xmas treat.

Berghaus - Mens Expanse Mid GTX Tech Hiking Boots
A huge disappointment. After their first few weeks, they give up and now they only seem to aspire to being waterproof. The only way to keep dry feet is with waterproof socks.
Not the performance I would have expected from this brand