Berghaus Omdömen 

Returned my order on 2/12 using a label supplied by Berghaus. I have provided evidence of posting, the return has been acknowledged by Berghaus but they do not anticipate a refund being actioned until January. I have recently used several other retailers who manage to process returns from posting to refund within a week during sale events, why can’t Berghaus? Berghaus are unwilling to do anything until this time has lapsed because it is “in line with their terms and conditions”. Buyers should take into consideration how long the Berghaus return process is before ordering.

Worst customer service ever.
Won't even try to assist you with an issue, most unhelpful customer "support" I've ever come across.
I think the brand makes a lot of good quality gear, but I would not order from them again because of how badly the customer support represents the company. They evidently have no care for their customers.

Shocking customer service

Berghaus is probably one of my favourite brands. I trust them to do the right thing as there products are of the highest quality & you pay the premium price for them

I am now disgusted with how they handled my order

The “chat-bot/adviser” Matthew essentially lied to me. Th website clearly stated “free-beanie” with this T shirt. While stocks last. That’s fine. State that they out of stock before I actually pay. I checked at each step - no mention that thy are out of stock. Also as soon as they are out of stock - TAKE THE OFFER DOWN

Matthew then lied to me. Said he checked the website - the offer didn’t exist. So I screenshot the offer and sent it him. Then said “out of stock”

I asked to escalate to a manager - managers “would say the same thing”

Honestly - so poor for the measly offer. Which I was about 13 quid away from the getting the free gloves offer, which I could have just done

Such a reputable company/brand. Lied, mis-lead and let down. All for the sake of a £10 beanie

What a joke

Absolute dog clothes charge a bomb for cheap crap

My experience with Berghaus customer service and the repair team has been somewhat frustrating to say the least. Communication is not their strong point, finding myself having to repeat myself on a number of occasions and being repeatedly asked to submit the same information. Although ultimately, I did get my faulty shoes replaced (they accepted that shoes should last more than six months), it wasn’t without considerable effort on my part. The major problem with Berghaus is that whilst they do offer a repair guarantee, this is useless when it comes to their shoes since, firstly, they don’t manufacture them to be repairable (the soles can’t be replaced) and secondly, the guarantee excludes the sole, an intrinsic part of the shoe. Why make these shoes so poorly with substandard materials in the first place so that they are not durable? Shoes need to be fit for purpose, especially walking shoes, and this includes durability. Would I buy from Berghaus again, it’s unlikely that I will. I have low confidence in this brand unfortunately.

The zip on my Bergaus jacket refused to budge. Was searching for a local repair shop when I saw Repairhaus. Had completely forgotten the lifetime guarantee. Contacted them ... sent the jacket to them on Monday. It was returned, complete with new zip, on Thursday. Outstanding service :)

Really surprised at the negative reviews posted here. My experience has been first class. Did not know Berghaus were environmentally-conscious. Their Repairhaus service is a beacon for other companies to follow. My down jacket could well have ended up in the bin had I not investigated whether repair was possible. Sent my jacket off recorded delivery, four days later it was returned to me beautifully packaged and more importantly with a brand new zip. So impressed. Keep up the good work Berghaus.

I have tried on at least 7 occasions to unsubscribe from the Berghaus website. I’ve never ordered anything from them. Had to resort to online chat with ‘Daniel’ a week ago who told me I hadn’t given him the correct email address and I could have one more attempt before he ended the chat. I told him I could send him one of the dozens of emails to the address I’d given him ! I escalated it to a complaint and now awaiting response. Ironically I then receive an email from Daniel - to the email address he said was incorrect - asking for feedback!

I have now been asked for my account details as they can’t find them - I DO NOT HAVE AN ACCOUNT!!!YET THE EMAILS KEEP ON COMING!! BERGHAUS - SORT THIS OUT !!!!!

24/10 - yet another Berghaus promotional email. THIS IS HARRASSMENT!

I don’t have the time to catalogue the details of my dealings with berghaus customer support, but appalling does not come close to describing it.

AVOID THIS COMPANY AT ALL COSTS.

If you want their products do not buy from them direct would be my advice.

Couldn’t fault it! Had a broken zip on my Berghaus Gilet that is about 15 years old. Emailed them with photos, heard back the same afternoon, packaged it and sent it recorded delivery for just over £5. It was fixed the next day and back to me, properly boxed and as good as new a couple of days later. An amazing service that smacks of the good old days!

Nothing but praise for the speed and efficiency with which the zip of my elderly rucksack was replaced. It will last for another 20 years. Thank you for a great service, Repairhaus!

Repairhaus was amazing, I sent my damaged berghaus jacket back for repair and got my jacket back in a few days, great service

Used Repairhaus for a small tear in a Ben Arthur Goretex jacket. They replied straight away, case opened, item sent away, they repaired it within 48hrs and sent it back the next day. Jacket repaired and ready to wear. Brilliant service.

I've had a really positive experience with Berghaus repairhaus. It was a fairly straightforward request but not something I would be able to sort out. I needed the zip fastener to be replaced and within a day of sending my item as tracked delivery down to Sunderland the same day it arrived it was fixed and returned in the post the same day. I have received it today and also received some complimentary waterproofing packs for my coat!

I have recently used Repairhaus for a fault with a quite old jacket. Repair was implemented super quick without fuss. Only paid postage. Very efficient service and a great idea.

Well done Berghaus

This is an amazing service. A few weeks after my purchase of a new Berghaus rain jacket ( costing a bit more than I might normally spend but I was keen to get effective waterproofing), my very naughty cocker spaniel chewed a hole in the sleeve. As this clearly was not a product fault, I didn't expect it to be covered by the repair service. However Repairhaus have done the most wonderful, barely visible repair. What a great service. Made the costing at purchase worthwhile and will indeed stop the jacket having an early demise and going in to landfill. Well done Repairhaus!

I recently found out that Berghaus offer a free lifetime repair service. As my waterproof coat had a broken zip after years of service I gave it a try. Sent the jacket off on Monday and received it back fully repaired on Friday! Incredible service. Thank you Repairhaus!

I've had a Berghaus waterproof coat for years. Unfortunately the tape had come undone inside the seams. Sent it to the repair department to be fixed. Admittedly took two months to come back due to large influx of repairs at Berghuas. Great repair and prompt return service by courier. Well done Berghaus!

Just washed my berghaus jacket Whilst
Now absolutely useless
All insulation has clumped rendering this expensive useless
Very disappointing

I am writing to express my dissatisfaction with the handling of my order placed in January for a jacket, which I have still not received despite nearly three months having passed.

After numerous attempts to contact customer services, I finally received acknowledgment today confirming that I have neither received the jacket nor been refunded. It is completely unacceptable that it has taken this long to get a response, and now I am being told that:

The jacket I paid for has been sold to someone else.

There is no replacement available, and no timeframe for when it might be restocked.

A refund is being offered instead — after nearly three months of waiting.

This is not an acceptable resolution. I purchased this jacket in good faith from a company I believed to be reputable, and I expect to receive the product I paid for.

Furthermore, I have requested an email outlining the current situation and the proposed resolution so that I have a clear record of communication, but I have yet to receive this.