Berghaus Omdömen 

Awful company with a 'fake' warranty process. Unless you bought the item direct from them then they won't fix it when it does break. Bought an expensive tent which broke on first use and they refuse to fix it as it wasn't bought direct and the company I bought from tell me I need to go to Berghaus so stuck with a broken product.

Just received my old jacket from Berghaus. They put in a new zip for free. What a great service.

What’s happened to them? This used to be a great brand and since they’ve become the hut, quality is out of the window but prices still high.

Ordered a nomad summit down jacket for £147 and it had holes in allowing the feathers out.

Returned and received a replacement.

After 2 weeks, feathers started leaking through all the seams and baffles.

Was told to return again for a refund. Item was returned to them 2 weeks ago with proof using their own postage supplier.

Despite evidence it was delivered, they are saying it hasn’t been and am still having to chase for refund.

** update 8th March. Berghaus (Alice) told me they had refunded to my original payment method and would be there 3 working days

14 March no refund. Customer services rudely tell me it wasn’t recieved yet at warehouse despite my tracking information and photo and signature providing delivery 21 Feb and being told by Alice that I was getting a refund.

I have now raised a police report for suspected theft at the warehouse due to tracking information.

Go to mountain equipment for quality or RAB / montane and not to be stolen from

Purchased some walking trousers before Christmas. First time trying them on and they're super tight around the legs. Tried to return them or exchange them for a different size but I'd missed the "returns window" by 10 days so they refused to do either even though they'd never been used and still have the tags on.

Customer service team were completely inflexible and very "computer says no". It's a poor customer service strategy as I used to love the brand but now I'll avoid Berghaus completely. It would have cost them nothing to keep me, a better business would have realised that.

Not he company it was......I asked a simple question about product availability.When will an out of stock item be back in stock
The answer
"Unfortunately, we are not aware of a restock date for this item. I do apologise for this, what I can recommend is to add the product to your wish list and sign up to our news letter to be notified about a restock date for this. "
Does the company not know its manufacturing schedule? Are they going bust? Is my item being discontinued?
At best not helpful, at worse treating the customer as an idiot

Review of Nightfall 400 Air tent and customer services.
A large spacious tent which is easily erected and initially appeared robust.
However having used twice in windy conditions the ground sheet ripped where the airbeams meet the ground sheet. This section of ground sheet is not manufactured strongly enough.
Fortunately the tent was still less than two years old and under warranty. Don't be fooled by this. The warranty is actually worthless. Having eventually had the damaged tent assessed to be told it is not a manufacturing fault and is therefore not covered by the warranty is so ridiculous. The tent is poor and has no real warranty.

Order number 608094045. I would give zero stars for the appalling customer service received from Berghaus do not waste your money with this company it's not the same as it used to be. I bought a pair of women's supalite walking boots online as I have previously had a pair for many years with no issues, i bought exactly the same size and after wearing the new boots for just 1 hour I had horrendous blisters on each heel and my big toe was bleeding, bruised and blistered to the point where my toe nail had lifted. The quality of the leather in my opinion is definitely not the same as it used to be, the heels and toes are rock hard and to me the sizing is off, the leather used to be really soft now it's extremely hard. I have since read other reviews stating the same issue with the poor quality of the leather that was once very soft and is now very hard. I contacted Berghaus immediately on the 11th October and it is now the 25th October and still no resolution. I have sent several emails and they told me the quality team were looking into this and included photos of the damage to my feet. I was then told they knew nothing about my issue and had no record of this after I phoned to query the progress. I have since sent the same emails again including pictures but they still said they needed photo evidence, as they claimed again to have not received the photo. I sent everything through again and have been told to wait for the quality team to investigate, they will not give me a timescale on this and I just keep on receiving generic emails regarding my complaint, if you phone up the operator they can only refer your complaint to the quality team as you are unable to speak to them yourselves. It's shocking customer service I spent £148.00 on these boots I expect if I buy boots online I am able to test them for 1 hour or else what's the point of purchasing online. I would advise people not to buy Berghaus boots on line due to the disgusting customer service I am experiencing.

Bought a pair of Revolute Active shoes not so long ago. Used mainly for dog walking in damp conditions. They've started to leak and as such are not fit for purpose and a waste of £130.
Noticed on their site that they are using Liam Gallagher to promote their clothes. A great role model and an icon for outdoor types.
Think I'll avoid them in future and stick to a less fashion focussed brand.
Not recommended.

Bought a pair of ladies leather walking boots from Berghaus . Though I’ve had them a while I’ve hardly worn them and now they regularly let water in. I’ve sprayed the boots and even put good old dubbin on them. They both still leak. Berghaus repair said it’s wear and tear !They've not had any wear for what boots should do! Nothing they can do but offer discount on the next pair As if I’m likely to buy the same boots ! Not the Berghaus quality I am used to . Go elsewhere .

My order from Berghaus has been wrecked by yet another totally irresponsible delivery by Evri!! My parcel containing over £100 value of goods was left OUTSIDE, in the dark, without knocking or ringing bell and in full view of road!! This was despite the CLEAR notice on our door which states "PLEASE LEAVE PARCELS INSIDE ENCLOSED FRONT PORCH". Totally irresponsible, appalling service and zero customer care by Evri!!!! Until Berghaus and similar traders refuse to use Evri this will continue. Berghaus need to use far more responsible couriers rather than taking the cheapest but most rubbish delivery option.

Sono ancora in attesa di rimborso da gennaio 2024, la giacca che ho reso per taglia sbagliata è stata resa correttamente con tanto di ricevute di spedizione del reso e tutto il necessario per il reso.
Nonostante tutto , dopo vari tentativi di contatto con l’ufficio clienti che mi ha sempre rimbalzato le risposte più disparate e nonostante io abbia nelle scorse settimane ricontattato il servizio clienti ancora non ho ricevuto il rimborso ( una cifra importante ). Fate attenzione ad acquistare e poi rendere perché io sto aspettando reclamando i miei diritti da mesi. Mai accaduto con nessun negozio online.

Wow, ordered jacket with express next day delivery within cut off time, for a birthday present. 4 days later rang customer services who were rude and stated I did not have express delivery, even though it was clearly stated on my order. CS stated the order would be shipped in next 24 hr with a 3-5 working day delivery. If I sent a snapshot of my account to their messages department they would review but have a 24-48 hr turnaround to answer, so basically it will be a week late, and they don't care.
Like berghaus gear, but as a company their CS and attitude rates a 0/10.

Hiking shoes falling apart, GTX gore tex shoes lasted less than a year after little use, soles coming away and material disintegrating, wet feet after walking through a wet field (not waterproof) ordered a size larger and still tight, After paying over £100 for these will never touch berghaus products again

Sent in a Cornice jacket for zipper repairs to the repair house in Germany.
I received from them following email:

many thanks for your repair order. After examination of the complete jacket we have to tell you this jacket isn't repairable anymore. Inside coating is coming off all over. New tapes wont cover over seams. Additional all zippers are broken. We feel very sorry, here we can't offer any repair. We will return your jacket without any repair by DHL. For any other replacement offer please contact Berghaus with your case no. We are only authorised for repair possibilities.

Jacket of almost € 300 completely worn down in 2 winters?

No more Berghaus for me, that's for sure

So I sent following to Berghaus and of course never heard from them again:

Dear Sirs,

I'm sincerely disappointed in the quality of your product
I don't have an invoice to prove it, but I know I bought this jacket less than 2,5 years back. Since I bought it to walk our new dog in wintertime and she is now just over 2,5 years old.

Zippers that started to get faulty quite early after the purchase and now it proves to that the whole jacket has deteriorated.

It's been washed only a few times with all respect for the washing procedures prescribed

A discount on a fresh one will probably not work, since I don't think the quality will be better than the current one.

I will review other brands and buy a new jacket quickly, since spring hasn't really come here yet

I think you should start instructing your purchase department not to buy the cheapest, but to get the quality you pretend to deliver

Been meaning to review my Hydroshell Waterproof Shell Jacket for some time. As the description suggests it should be waterproof, having been soaked through several times I can honestly say it’s about as waterproof as a paper towel.

Shocking company!! A pair of very expensive walking boots, have to say very comfy but after 13 months walking an elderly dog, so no mountains!! completely ripped, they said they were unrepairable, and offered a pathetic discount! or i can send them in at my own cost for them to look at. I have stuff from Berghaus that has literally lasted years! including the 3 year old walking boots i had prior! i just fancied the leather ones. so back to my old ones now! Dont know what has happened with this company but clearly a massive 'cost cutting' exercise going on.
WILL NOT BUY FROM AGAIN

This is from years back but it doesn't look like Berghaus has changed so....I bought a rather expensive Jacket (550€) called Berghaus Extreme 7000. This is a specialty Jacket for Mountaineering. After only several wears (maybe 20) the zipper broke. I sent it in for repair. Had to pay postage myself. No compensation. OK. Several wears later (another 20-30), the zipper broke. Again. I did not send it in (Fin-UK postage is about 40e x 2 = 80e). Repaired it locally. Within a couple of years (less than 100 wears in total) the sealing started leaking. Called customer service. They refused to repair it under warranty conditions. Repaired it myself. After that the bungy cord for hood adjustment broke, one Velcro for wrist adjustment tore off and were numerous design flaws I noticed only after wearing it for a while. Never again a Berghaus product. If you want quality buy Arc'Teryx, Patagonia, Cumulus etc.

I purchased two items online and returned one of them unused. I received an email from Berghaus to acknowledge receipt of my return, but the wrong item was listed, the item they were saying I returned I still have and is very inexpensive compared to what I returned. I queried this with Berghaus and after several calls it was referred to their investigations team. After a lot of back and forth, over a period of weeks, included in which i sent them proof of return and a photo of the item I still have - which they say they have received back - they blocked my account so I couldnt log in, and when I called to ask what was going on I was told that a final decision had been made that a refund was not going to be made.

Stay away from Berghaus!! I have emailed every day and made several calls since the 25th of October trying to get a refund for a coat I purchased for £220! The stress it causes me on a daily basis I can’t even explain.the worst customer service I have ever experienced still no refund.
I sent them tracking that they asked for they said they received the coat and that I would be receiving a refund (about 5 times they told me this)
Now they want to see an original receipt which I do not have anymore as they told me they had received the product and I have the emails to prove it.. even though I have given them the tracking no that they provide through there own returns portal! It says delivered!it’s not evidence apparently?
Reading these reviews I’m not the only one and this is a serious concern because who else are they doing this too!? It’s making me ill, £220 they have of mine! And the item back, in its original packaging within the return period! I’m honestly going out of my mind, this needs to be shared all over the place!

Je reçois un colis le 17 octobre, je le retourne le 19 octobre, nous sommes le 22 Décembre, je suis toujorus en attente du remboursement.
On m'a dit me rembourser le :
9 Novembre en me disant que ça pouvait prendre 10 jours,
Le 15 Novembre, je relance, on me dit que ça peut prendre encore 3 à 5 jours,
Le 17 Novembre, on me demande d'attendre 10 Jours de plus,
Le 27 Novembre, ils me demandent la preuve du dépot du colis... preuve qui avait déjà été donnée le 8 Novembre
Le 29 Novembren on me redemande d'attendre 3 à 5 jours ouvrés,
Je relance le 4 Décembre, on me répond le 5 Décembre en me demandant d'attendre 72 heures,
Le 7 Décembre, je relance, on me demande d'attendre 10 Jours,
Le 17 Décembre, on me dit : avez vous reçu un remboursement ? Je réponds que non... on me dit : le remboursement part ce jour, vous l'aurez dans 2 à 5 jours...
Le 21 Décembre, toujours rien, je relance, et on me demande de fournir la preuve de dépot du colis...

A ce jour, on me redemande une photo de la preuve de dépot, photo qu'ils ont déjà eu deux fois, je me fais balader de service en service, bref, je laisse tomber, 210euros de perdus, super !

Commande : 526238510