The Bennheart and Chadia the customer service representative were amazing. They were able to solve my issue right away. They were quick, professional and made the transaction smooth.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Benheart is the complete package. We all know that the products are of high quality, beautiful craftmanship and soft leather. What makes the package complete is the after care, the customer service.... Se mer
Företaget har svarat
The craftsmanship is beautiful. You can really feel the quality of genuine handmade Italian shoes. The leather is gorgeous, the design is elegant and distinctive, and the fit is excellent and very... Se mer
Företaget har svarat
Gentilissimi, desidero esprimere la mia più sincera gratitudine per l’eccellente esperienza ricevuta. La vostra professionalità, la gentilezza autentica e l’attenzione ai dettagli rendono og... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
LIFE IN COLOR. All Benheart products are handmade in Italy using Italian raw materials and are constantly reviewed during the production process to ensure the quality of each product.
Kontaktuppgifter
Via dei Ceramisti n. 3 , 50055, Lastra a Signa, Italien
- +393773510019
- customerservice@benheart.it
- benheart.it
4,9
Utmärkt
219 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Molto efficiente
2 april 2026
Svar från Benheart
Thanks, Elsa, for your feedback. Please contact us again if you need any further repairs. 🙂❤️
Great customer service
Great customer service! I truly love how the staff greet you and make you feel at home when you walk through the door.
3 mars 2026
Omdöme utan inbjudan
Svar från Benheart
Thank you for sharing your experience, Katherine. Come visit us again soon ❤️ We’ll make you feel right at home. 😊
Scarpe fantastiche
Scarpe fantastiche, pelle morbida e calzata perfetta. Il prezzo non è certo poco ma valgono assolutamente quanto richiesto.
9 mars 2026
Svar från Benheart
Grazie Annalisa della sua bellissima recensione e del suo ordine. ❤️ Torni presto all’interno del nostro sito per non perdersi nessuna novità in arrivo. 😊
Amazing
The personalized attention and the quality of the products were beyond my expectations. The packaging was very well put together. I will definitely be making future purchases
9 mars 2026
Svar från Benheart
Thank you, Danielle, for your wonderful feedback. ❤️
Enjoy your purchase, and be sure to visit our website again soon so you don't miss out on any new arrivals. 🙂
Giuliano was very attentive and…
Giuliano was very attentive and resolved my issue in a timely manner. He was very professional.
4 mars 2026
Svar från Benheart
Thank you, Jazmin, for the wonderful review. ❤️
Enjoy your jacket and come back and visit us soon in our stores. 🌈❤️
For the 2nd time Giuliano has solved…
For the 2nd time Giuliano has solved everything! Now I have me belt and I'm very happy!
4 mars 2026
Omdöme utan inbjudan
Svar från Benheart
❤️❤️
Benheart’s shoes are both beautiful and…
Benheart’s shoes are both beautiful and comfortable
24 februari 2026
Svar från Benheart
Thank you Bogdan for your continued trust. ❤️
We will see you when you place your next order. 👌😍
If the name/logo BenHeart is on it
If the name/logo BenHeart is on it, you know it was made well! I want it!
27 februari 2026
Svar från Benheart
Thanks Kevin for the beautiful words ❤️❤️
Ben heart, garanzia di qualita'
Ben heart risulta piuttosto costoso ma equo se si considera la qualita' del prodotto, elevata! . Prodotto e servizio Top.
17 februari 2026
Svar från Benheart
Grazie mille di aver condiviso la sua esperienza Christian . Siamo felici che sia contento del suo acquisto! 😊 Venga a farci visita presso uno dei nostri negozi! L'attenderemo a braccia aperte ❤️
Warranty offered is not real. Inner lining not repairable.
Bought some leather shoes for €400 1.5 years ago and was told I had lifetime warranty for repairs. I was told today by email that that is "assistance", and will cost €80 for a resole, and that the inner lining is not repairable.
14 februari 2026
Omdöme utan inbjudan
Svar från Benheart
Hi Andrew,
After wearing a pair of shoes for 18 months and walking in them until they are completely worn out, do you really think that Ferragamo, Gucci, or Prada would give you a brand-new pair for free? Even though their shoes cost at least €1,500?
We are a serious and honest company. NO ONE “told you something” verbally, because words are just words. We provide a written certificate, and everything is clearly stated on our website.
Within 60 days, if the issue is related to our craftsmanship, we replace the shoes free of charge. AFTER 60 DAYS, we guarantee lifetime assistance.
As you wrote yourself, after 18 months — around 600 days — you walked kilometers and kilometers in them. The sole is completely worn out and has even reached the inner lining.
Our company offered to replace the sole for €80, which is our actual cost. We did not charge you for shipping, which would normally be at least €100 round trip between Italy and the UK. We also covered the customs duties. Despite this, you chose to leave a damaging and unnecessary review.
We do not give in to pressure, nor do we allow ourselves to be threatened so easily. After 18 months of wear, NO COMPANY IN THE WORLD would provide the level of service we are offering.
So here is our challenge, and we accept the consequences:
Show us an example of a better warranty for shoes than ours, and we will gladly give you two pairs of shoes for free.
We remain at your disposal.
Ben
Founder of Benheart
Superb customer service and products
First rate customer service and amazing products
4 februari 2026
Omdöme utan inbjudan
Svar från Benheart
Thank you, Steven. 😊
Come back and visit us soon. We'll be waiting for you with open arms. ❤️
Must Checkout
Grace was amazing! She took care of us as we were shopping for something specific. Even after we finished shopping she offered recommendations on where to go in Milan.
7 februari 2026
Omdöme utan inbjudan
Svar från Benheart
Thank you, Liz, for your wonderful review. We are delighted that Grace made your shopping experience perfect and engaging. 😊
Leather Jacket Dream Comes True
On a vacation to Florence, my wife and I went to Benhearts to buy a leather jacket that I had eyed on their website. Luana showed me the jacket and explained the options (goat or lamb leather). Ben Heart was actually in the store and took it upon himself to measure me for the new jacket . I am 6’2” and wear 3XL US size. Three weeks later, I received the softest, finest brown leather jacket that you could imagine- dreams do come true :)
24 oktober 2025
Omdöme utan inbjudan
Svar från Benheart
We are delighted to have made your dream come true. We are always available to our customers to create their leather jackets and satisfy their every request. ❤️
Come back and visit us soon. 🌈
Beautiful color and bag
Beautiful color and bag! Craftsmanship is amazing. I was introduced to this brand on a trip to Florence in 2024 and love the leather jacket I originally purchased there. Thrilled to add a backpack to my small collection and hope to be back soon for a bag, wallet, and belt. You can't go wrong with Benheart leather!
11 december 2025
Svar från Benheart
Thank you, Steph, for your continued trust in us.
For any further purchases, please visit our online store. We will be happy to satisfy your every request. ❤️
Svar från Benheart
Thank you for your wonderful feedback. 🌈
We are delighted to know that you found exactly what you were looking for in terms of design and quality. ❤️
Creating pieces that combine distinctive style with high-quality craftsmanship is at the heart of our work, and your appreciation truly motivates us to continue on this path.😊
Excellent Customer Service by Benhearts (Giuliano)
Benhearts Customer Service is great! I had a wrongly customised leather jacket from Benhearts, and within a month, Giuliano from Benhearts managed to help me customised a new jacket and sent it to my doorstep. He was very helpful, kind and offered many suggestions to help me in my journey!
I am very appreciative of Giuliano and team! Highly recommend Benhearts!
19 december 2025
Svar från Benheart
Thank you very much for sharing your experience with us. We are truly pleased to know that our Customer Service met your expectations and that the situation was resolved to your satisfaction. ❤️
Your appreciation means a great deal to our entire team, and we sincerely thank you for recommending Benheart. We look forward to welcoming you again in the future. 🌈😊
Svar från Benheart
Thank you for your kind feedback.😊
We are delighted to hear that you found our service extremely efficient and that Giuliano was helpful and prompt in processing your orders.
Providing attentive and timely assistance is a key priority for us, and your appreciation is truly rewarding. We will be happy to share your kind words with Giuliano. 💕
Thank you for choosing Benheart. We look forward to assisting you again in the future. 🌈
Amazing
Customer service in the shop as well as through mail (Lara and Giuliano) was amazing. The leather jacket I bought is beautiful and you can feel the quality of the material. It’s not cheap but you understand why.
17 december 2025
Svar från Benheart
Thank you very much for taking the time to share your experience with us. 😊
We are truly pleased to know that both our in-store and email customer service met your expectations, and that Lara and Giuliano were able to assist you in such a positive way. ❤️
We are delighted that you appreciate the beauty and quality of your leather jacket. Each piece is crafted with great care and attention to detail, using high-quality materials, and it is rewarding to know that this value is clearly perceived.
Ben artista indiscusso
Sono un Cliente di Ben da anni e ogni volta che acquisto un suo giubbino in pelle è sempre al top come qualità e servizio.
Ringrazio anche il Sig. Mattia e Giulio per il Customer service fantastico e puntuale.
12 december 2025
Omdöme utan inbjudan
Svar från Benheart
La ringraziamo di cuore Nicola per la fiducia che ci dimostra da anni e per aver condiviso la sua esperienza così positiva. Siamo felici di sapere che la qualità dei nostri giubbini in pelle e il servizio offerto continuino a soddisfare le sue aspettative. 🌈❤️
Sono molto soddisfatta dell'acquisto
Sono molto soddisfatta dell'acquisto. L'ordine è stato modificato come da mie richieste. Inoltre mi è stato spedito all'estero senza costi aggiuntivi di spedizione.
2 december 2025
Svar från Benheart
Grazie a lei Daiana per averci scelto e per il suo acquisto 😊.
Detta är Trustpilot
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