I ordered a small tent to go with my larger one but unfortunately the fabric was different. Kyle managed the return process in a very efficient manner.I will be ordering again from this lovely company... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
i dont often right reviews but i had to in this case as the quality of the tent is superb very good value for money, service was prompt and next day as quoted. i looked at a few sites and im please... Se mer
Företaget har svarat
Love our new tent and stove. Plenty of space for me and my husband and the stove is super for cooking on and keeps the tent lovely and warm. Great service and super fast delivery. We did have a probl... Se mer
I have used the tent now and it did not disappoint. Initially I had a small issue with minor damage on the carry bag but a free replacement was sorted the same day as the original was delivered, and... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We believe that being as one with nature, doesn't have to mean roughing it. We love camping, but we also like to add a touch of glamour to our humble canvas abode. We created our website to help you create a luxurious glamping experience wherever you are. Happy Glamping from Nick and Jo @ the Bell Tent Boutique
Bell Tent Boutique
Skrivet av företaget
- 100% Cotton Canvas Tents
Fast & Free Shipping
Free Shipping across the UK
Free Shipping
Kontaktuppgifter
Unit 5F Western Road, Old Dalby Trading Estate, Old Dalby , LE143NJ, Leicestershire, Storbritannien
- 0115 966 3535
- hello@belltentboutique.co.uk
- belltentboutique.co.uk
4,8
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 80 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
5m Awning Bell Tent. Disappointed STEAR CLEAR FROM THIS COMPANY
After less than 6 months of owning the 5m awning bell tent I wish we had saved our precious and hard earned money. It was clearly outlined that the purchase came with a 2 year warranty when sold to us, yet when I have emailed to ask for a new ground sheet under that warranty and CRA 2015; due to it being full of holes (25+) after only 3 uses on grass pitches. I was told the warranty only counts for sold defective items and not ones of terrible quality not built to last. Have you ever heard of a tent that needs its ground sheet replaced after 3 uses? One that cost £1000 no less. Me either. To say I am disappointed is an understatement. I will be taking this issue to court just on principle. Consumer law clearly states items should last a reasonable amount of time and less than 6 months later is a no from me. Take your money elsewhere, its too late for us but doesnt need to be for you. And yes I have images to prove it. It isnt giving me the option to upload them, if I figure out how I will.
IN REPLY to BTB: I know my rights, the consumer rights act 2015 clearly states if damaged within 6 months its the fault of the seller and for them to repair or replace. Ive told you we have only used it 3 times all on grass pitches, meaning the item was sold to us faulty. I WANT A FREE REPLACEMENT AND SINCE YOU HAVE REFUSED WE WILL SEE YOU IN SMALL CLAIMS COURT.
24 februari 2026
Omdöme utan inbjudan
Svar från Bell Tent Boutique
Hi Gemma, sadly the images you sent us showed lots of little piercings on the groundsheet as you have mentioned. This is very obviously the sort of damage you would expect if the tent had been pitched on hard standing with stones or gravel. Grass pitches without stones would not make the holes as grass cannot pierce the 540 gsm groundsheet. The groundsheet had marks in the places where sharp objects have rubbed and made impressions. These are often made when walking on a groundsheet pitched on hardstanding gravel with the campervan. We explained this was not due to a manufacturing fault, but offered a cost price replacement of £67.97. to help get you camping again this season. We're sorry to hear this does not feel like a helpful solution to what was obviously unfortunate accidental damage. The purchase date was Apr 12, 2025 not 6 months ago.
Great customer care and fab products!
Great customer care, service and products. Delivery is always very speedy and reliable. Thoroughly recommend.
16 februari 2026
Excellent service and great little…
Excellent service and great little stove. Would highly recommend.
11 februari 2026
Very Helpful
I ordered two things from BTB which would not work together without a third item. They caught the problem, emailed me and helped me find the right thing. Great service.
17 februari 2026
Omdöme utan inbjudan
Easy,quick delivery
Easy to order online, received quick confirmation and delivery on time.
2 februari 2026
Wonderful support via chat
I needed to resolve an issue with the flue system of my stove. Using the online chat was simple and easy; the person I dealt with was friendly, polite and incredibly helpful - even turning to their colleagues for addition support in order to rectify the situation as best they could. Thank you!
11 februari 2026
Omdöme utan inbjudan
Chimney cowl 60mm.
Great quality, very good price, superb communication and super quick delivery, many thanks, will buy from you again 👌👌👌👌👌
26 januari 2026
Sendung und Artikel sehr gut.
19 januari 2026
incredibly helpful
Lily was incredibly helpful and went above and beyond to assist me with my various queries. She provided me with instructions and guidance over the phone and also sourced some instructional guidance which she emailed to me.
14 januari 2026
Omdöme utan inbjudan
Great customer rep lily
Accidentally ordered the wrong tent, they responded to my email faster than any company ever has, so fast that when I phoned the only a couple of hours after the email I discovered they had been responding that very moment and they sorted out the proper price for the tent I wanted and changed the order before it was even sent out, made it all very easy
Hope lily, the person who served me has a great time, I can't wait to use the new rent for my birthday
22 januari 2026
Omdöme utan inbjudan
replacing faulty table in 2 days
replacing faulty table in 2 days
very pleasant on phone
14 januari 2026
Svar från Bell Tent Boutique
Hi Lesley,
Thank you for your review. We’re really pleased the replacement was handled so quickly and that the experience on the phone was a positive one — resolving issues promptly and smoothly is something we care about.
If there’s anything else we can assist with, just let us know.
Thanks,
The BellTent Boutique Team
Fantastic customer support
The team there called me to confirm my purchase and talked me through the mistake I made. Saved me money and my purchase came double quick. Excellent customer service. No complaints at all. Proper service.
12 januari 2026
Svar från Bell Tent Boutique
Hi Craig,
Thank you for such a strong review. It’s great to hear the extra step of checking your order helped catch the mistake and saved you money — that kind of attention is exactly what we aim to provide. Quick dispatch on top of that makes it even better.
We’re really pleased everything came together so smoothly for you, and if you ever need anything else, we’re always here to help.
Thanks,
The BellTent Boutique Team
Bonjour,
Bonjour,
livraison à point, la vitre du poêle est bien rangée à l'intérieur afin d'éviter toute casse.
Je l'essaie dans quelques jours à l'intérieur de mùon sauna.
je vous redirai ma satisfaction.
15 januari 2026
Svar från Bell Tent Boutique
Bonjour,
Merci beaucoup pour votre retour. Nous sommes ravis que la livraison se soit déroulée parfaitement et que la vitre du poêle ait été soigneusement protégée pendant le transport — c’est un point auquel nous accordons beaucoup d’importance. Nous espérons que votre essai dans le sauna sera à la hauteur de vos attentes et que vous en serez pleinement satisfait.
N’hésitez pas à nous contacter si vous avez la moindre question après utilisation, nous serons toujours heureux de vous accompagner.
Thanks,
The BellTent Boutique Team
Svar från Bell Tent Boutique
Hi,
Thank you for your review.
We’re really pleased everything was handled promptly and that the delivery met your expectations — that smooth, efficient experience is exactly what we aim to provide.
If there’s anything else we can help with, please don’t hesitate to reach out.
Thanks,
The BellTent Boutique Team
The customer service was super
The customer service was super when I contacted them with a query about ordering. Very quick response from Lily, who was super flexible and accommodating with a solution. This made the decision for me about who to purchase our bell tent from!
7 januari 2026
Omdöme utan inbjudan
Svar från Bell Tent Boutique
Hi Helen,
Thank you for your kind words.
We’re so pleased to hear your enquiry was handled quickly and that the support you received made the whole process feel easy and reassuring. Lily’s flexibility and helpful approach clearly made a real difference, and we’ll make sure she knows how much her assistance was appreciated.
If there’s anything else you need or any questions come up, don’t hesitate to get in touch.
Thanks,
The BellTent Boutique Team
Roll on spring and summer.!
Haven't got the chance to try out yet, due to winter weather, but seems a lovely quality product. Can't wait to use it. X
29 december 2025
Svar från Bell Tent Boutique
Hi Robert,
Thank you for your lovely feedback. It’s great to hear the quality has already made a good impression, even before you’ve had the chance to use it properly. Having something to look forward to makes those warmer months even better.
We hope it brings you plenty of enjoyment when the weather picks up, and if you need any tips or advice in the meantime, just let us know.
Thanks,
The BellTent Boutique Team
The usual amazing service
The usual amazing service, from order to delivery in record time.
22 december 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.