Absolutely gorgeous gifts. Purchased three suncatchers , two as gifts one for myself. Well packaged and excellent quality. They come from China so delivery dates are longer than normal but if you fact... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
You say its "High Quality Metal Art in the UK" but it comes from China. You say its stainless steel but it isn’t, it is very thin tin, which wont last an English winter If I’d have known it wasn't... Se mer
Ordered 3 different metal art pieces for birthday gifts. Knowing the parcel would come from China, I ordered in Feb for May birthdays. However, they arrived within a couple of weeks. The metal items... Se mer
My order was for my daughter in law who is very difficult to buy for, She absolutely loved it! Ordering was easy and the item arrived within the delivery period. It was well made and the perfect gi... Se mer
Företagsinformation
Skrivet av företaget
Welcome to Beckymetal! At Beckymetal, we are passionate about transforming raw metal into exquisite works of art. Our passion for metal craftsmanship has led us on a creative journey to curate a stunning collection of metal decorations that bring elegance, sophistication, and character to any environment.
Kontaktuppgifter
Storbritannien
- service@beckymetal.com
- beckymetal.com
4,2
Bra
959 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 54 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
SUN CATCHERS.
Was dreading what was going to turn up after reading some of the reviews but I was pleasently surprised. They are not authentic stained glass suncatchers, as described, but they are not cheap looking either. They are actually reasonably good quality and look really effective in the window. Honestly, I was expecring a lot worse.
Delivery time is poor, they took approx 3 weeks to arrive and they imply they are a UK based company which is misleading and deceitful as they are shipped from China. Cant massively fault the products I eventually received though.
22 december 2025
Omdöme utan inbjudan
Shocking experience so far!
Ordered as a Christmas present with an estimated delivery date of 13th - 20th December. As of today (22nd December) I have nothing to show for my money, a tracking number which yields nothing as it is incorrect and a Facebook response to somebody's awesome review having been removed.
I have not received any response to my email asking where my oder is, and the removed comment was merely a request for the poster to explain how the quality of service was 'great'.
The website shows many of the items pictured in typical English Country Gardens, being held by white Caucasian people and no hint at having their origin in China. This is shocking!
22 december 2025
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Company not very informative!
I am still waiting for my delivery after 3 weeks!!! It is a Christmas present so very disappointed. Beginning to think it’s a scam?
21 december 2025
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Company name UK but based in China!
Completely deceiving - Says it’s a UK company however I ordered something over 2 weeks ago and it’s in transit from China. Would never of bought from here if this was clearer upon purchasing it.
8 december 2025
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Product was just as as described
Product was just as as described.
Very good quality, arrived within delivery time frame.
Would buy from this company again.
2 december 2025
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Great design, and quality products
I love the design of the products, therefore ordered two pairs of the plants holders, (have not used them yet, waiting for spring) I am very pleased with the quality upon receipt.
13 december 2025
Omdöme utan inbjudan
Very pleased
Delivered in good time. Very pleased with the result. So life like.
Bought as a present and the new owner is over the moon.
1 december 2025
Omdöme utan inbjudan
Sewing machine sun catcher
Ordered the sewing machine sun catcher as a Christmas gift. It is beautiful and I am sure my sister will love it. The quality and colours are excellent. The delivery information was accurate. Would definitely recommend.
10 november 2025
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Quality
Delivered quickly, well packaged. Product is high quality.
5 november 2025
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Long delivery
Didnt recieve my order for over 5 weeks as hadn't realised items come from China. Contacted company and have received a partial refund due to the delay. When items arrived, well packed and good quality as described.
20 december 2025
Omdöme utan inbjudan
Svar från Beckymetal
Dear Katie Chandler,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this delay has caused you. We completely understand how disappointing it is to wait several weeks without seeing any progress in the tracking, especially when you were expecting clearer updates and support.
Some orders can unfortunately experience delays while in transit, and we regret that the status of your shipment has not been updated as expected. We are also sorry if our customer service did not respond to you in a timely or helpful manner — this is not the level of service we aim to provide.
Please allow us the opportunity to look into your order properly and resolve this for you, whether that means confirming delivery status, arranging a replacement, or discussing a suitable refund if the parcel is confirmed as lost. Kindly contact us directly at service@beckymetal.com with your order number, and we will prioritise your case.
Thank you for taking the time to share your feedback. We truly regret that your experience has led you to feel this way and hope we can still assist you in reaching a fair resolution.
Kind regards,
The BeckyMetal Team
Shocking company practices. Do not use.
Absolutely shocking customer service. The item was never delivered to my address. The courier has acknowledged this. And stated that it is your responsibility to refund. They are correct. I engaged with the company via multiple emails where they tried to fob me off with a “compensation payment” of less than 1/4 of what I spent. As it stands I am out of pocket through no fault of my own. PayPal are of the opinion that as long as it was delivered somewhere that’s good enough for them. Absolutely disgusting.
21 november 2025
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Little to no communications from this company
I had email confirming my order. The second came 8/12/25 stating it was released from customs. Despite emails to this company, i've heard zero from them.😡
Where is my order?
28 november 2025
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This is a sham!
This is a sham!
The order has not, will never, be delivered and full refunds are not paid by Beckymetal UK.
I have requested a chargeback from my bank and will shame at every opportunity on FB.
LOVEART? MY BANK IS COMING FOR YOU - AND FOR ANYONE ELSE OUT OF POCKET GO DO A CHARGEBACK WITH YOUR OWN BANK AND LET'S GET THIS BUSINESS STOPPED RIPPING US OFF!
My response to the reply email below..?
Utter rubbish!
I received an email from Beckymetal in December advising a full refund would be issued immediately and have cleared in my account within 7 days.
Surprise, Surprise, nothing received.
The bank however issued (an almost) immediate refund so l can only reiterate my earlier message of REQUEST A CHARGEBACK FROM YOUR BANK
29 november 2025
Omdöme utan inbjudan
Svar från Beckymetal
Dear Joanne Harvey,
We are very sorry to read your comment and truly regret the anger and frustration this situation has caused you. We understand how upsetting it is to feel that your order has not been handled properly, and we sincerely apologise for the negative experience you have had.
Please allow us to clarify that we do not intend to mislead or ignore any customer. Orders that experience delivery issues or are confirmed as lost are eligible for resolution, including replacement or refund, in accordance with our after-sales policy. We are sorry if this was not communicated to you clearly or in a timely manner.
We absolutely respect your right to contact your bank if you feel it is necessary. At the same time, we would still like the opportunity to look into your specific order and resolve this matter directly and fairly.
We kindly ask you to contact our customer service team at service@beckymetal.com, including your order number, so we can urgently review your case and provide a clear solution.
Once again, we apologise for the distress this has caused and appreciate you sharing your feedback.
Kind regards,
The BeckyMetal Team
Do not use this company
Do not use this company. It is based in China. I have not received my order. No communication possible.
19 december 2025
Omdöme utan inbjudan
Svar från Beckymetal
Dear Helen Long,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating it is when an order has not arrived and you have not received timely communication.
This is certainly not the level of service we aim to provide. We would like to look into your order as a priority and clarify its current status. Please contact our customer support team directly at service@beckymetal.com, including your order number and the email address used for the purchase, so we can assist you promptly and work toward a proper resolution.
We appreciate your patience and the opportunity to address this matter.
Kind regards,
Beckymetal Team
Would love to receive some goods to comment on
The goods have not arrived within or later than the delivery time advertised. Am still waiting. The tracking has stopped and they have ignored all my 5 emails. The company is Chinese but gives Dunstable England as its address. Just lies and misinformation and total disregard for the customer. Would it hurt to reply to an email at least.
17 december 2025
Omdöme utan inbjudan
Svar från Beckymetal
Dear Martin,
Thank you for taking the time to share your experience. We sincerely apologize for the delay in delivery and for the lack of response you’ve received so far. We fully understand how frustrating it is to be waiting without clear updates, especially when your emails have not been answered as expected.
This is certainly not the level of service we aim to provide. We would really like the opportunity to look into your order status and tracking details properly and assist you further. Please contact our customer support team directly at service@beckymetal.com, including your order number, so we can investigate and provide you with a clear update as soon as possible.
Thank you for your patience, and we are sorry again for the inconvenience caused.
Yours sincerely,
Beckymetal Team
Ordered 3 items on 26th November
Ordered 3 items on 26th November. I have chased EVRI several times, saying they looking into it. Email from Evri on the 15th dec to say can't find it, so it must be lost, the same day I contacted Beckymetal on their site and on a seperate email No replies. VERY POOR ALL ROUND.
26 november 2025
Omdöme utan inbjudan
Svar från Beckymetal
Dear Yvonne,
We are very sorry to hear about the issues with your order and completely understand your frustration. Please accept our sincere apologies for the lack of timely response and the inconvenience caused by the delivery issue.
To resolve this as quickly as possible, we kindly ask you to contact our customer service team directly at service@beckymetal.com with your order number. Once received, we will investigate the situation urgently and provide a full solution, whether that is a replacement or a refund.
We truly regret the inconvenience this has caused and appreciate your patience as we work to make this right.
Kind regards,
The Becky Metal Team
They are stunning
They are stunning. I ordered several for presents and for myself. They did however take a long time to come which although worth waiting for made me wonder if I had made an error in ordering from you.
7 oktober 2025
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Terrible customer service
Terrible customer service. I ordered a metal sculpture on 7th December only to be told 4 days later that the item is out of stock. Replied to ask them for a refund and got no response at all so I opened a PayPal case. Won the case. Won’t be buying from them again as they seem to be based in China and getting a response off them is hard. Avoid.
7 december 2025
Omdöme utan inbjudan
Svar från Beckymetal
Dear Ian Yarwood,
We are very sorry to hear about your experience and sincerely apologize for the inconvenience this has caused. We completely understand how frustrating it must have been to place an order, only to be informed days later that the item was out of stock, and then experience a delay in communication regarding your refund.
At Becky Metal, we strive to provide accurate stock information and timely responses to all our customers. Clearly, in this instance, we did not meet our own standards, and we deeply regret the frustration and disappointment it caused.
Please know that your feedback is taken very seriously. We are reviewing our stock management and customer service processes to prevent similar situations from happening in the future.
If you have any remaining concerns or require further assistance, we would be happy to help. You can reach our customer service team directly at service@beckymetal.com, and we will do everything we can to resolve any outstanding issues.
Thank you for sharing your feedback. We truly value our customers and are committed to improving our service.
Kind regards,
The Becky Metal Team
Beautiful and Bright
The choice of suncatchers was extensive. I bought 3 for gifts, with an offer of Buy 2 get One Free. I loved all of them. The designs are beautiful and the colours sharp and distinctive. The quality is excellent. They came well packaged to present as gifts. Would definitely recommend.
8 december 2025
Omdöme utan inbjudan
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