Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A great choice of Charlie Bears. Sensibly priced. Excellent service. Parcel arriv ed quickly and well packed. Will use again and recommend.
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Bear fits the bill as a gift, who doesn't like a bear? Best value I could find and within budget. Carrier used was Royal Mail, who, unlike competitors, do have a tracking system and if you are... Se mer
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The experience with The Bear Garden is seamless. Pricing instructions are clear, the payment process is quick and easy to follow. Their bear range is superb and I was so privilege to be able to secure... Se mer
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Företagsinformation
Om The Bear Garden
Skrivet av företaget
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Kontaktuppgifter
10 Jeffries Passage, GU1 4AP, Guildford, Storbritannien
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
5,0
Utmärkt
4 tn omdömen
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Great quality products and customer service
I have purchased a lot of bears from the Bear Garden for my own collection over the years but this one was a gift for my neighbour’s little girl.
The customer service is always brilliant and I love the personal touch like hand written notes.
The bears are gorgeous too of course!
22 oktober 2025
Svar från The Bear Garden
Thank you for the amazing review, Maureen! ☺️
Best wishes,
Kate
Love the store!
Love the store!! Always very first respond for any question and Great service!! Thank you!!
21 oktober 2025
Svar från The Bear Garden
Thank you so very much, Emiko! Much appreciated!
Best wishes,
Andrew
Smooth
Smooth, trouble-free transaction. Very quick shipping. Always happy to recommend this excellent shop.
17 oktober 2025
Svar från The Bear Garden
Thank you so much, Alexander!
Best wishes,
Andrew
Svar från The Bear Garden
Thank you for the great review, Megan!
Best wishes,
Kate
Beautifully made little mouse and well…
Beautifully made little mouse and well packaged for transport! Thank you.
17 oktober 2025
Svar från The Bear Garden
Thank you for the lovely review, Agnes!
Best wishes,
Kate
The ability to personalise a message…
The ability to personalise a message and to have it gift wrapped.
14 oktober 2025
Svar från The Bear Garden
Thank you for the great review 😊
Best wishes,
Kate
Easy pay, quick delivery
15 september 2025
Svar från The Bear Garden
Thank you for the fantastic review, Gemma 😊
Best wishes,
Kate
What a wonderful company to order from…
What a wonderful company to order from ❤️ received a message after I placed my order to let me know we had missed that days post but that my bear would be posted the next day, which she was and she arrived today, packaged beautifully and with a lovely hand written note attached ❤️ so thoughtful and such a super thing to do ❤️ Rosa is even more beautiful and even more huggable than l imagined and will bring me so much joy as do all my other Charlie Bears 🐻 thank you so much 🥰
28 oktober 2025
Omdöme utan inbjudan
Svar från The Bear Garden
Thank you for the amazing review, Lisa 😊
Best wishes,
Kate
Svar från The Bear Garden
Thank you for the great review, Barbara!
Best wishes,
Kate
Svar från The Bear Garden
Thank you for the lovely review, Charlotte! 😊
Best wishes,
Kate
everything was perfect
7 oktober 2025
Svar från The Bear Garden
Thank you for the excellent review!
Best wishes,
Kate
Really happy with my bear I ordered.
6 oktober 2025
Svar från The Bear Garden
Thank you very much for the wonderful review, Valerie 😊
Best wishes,
Kate
You always send an order quickly and…
You always send an order quickly and efficiently plus I’m nearly 80 and love bears and have bought a few amazing jellycat ones from you they are the envy of my grandchildren who will get them all one day ……. Thanks for having such a lovely shop !
26 september 2025
Svar från The Bear Garden
Thank you for the wonderful review, Dolores 😊
Best wishes,
Kate
Amazing service as usual
Amazing service as usual. Very fast shipping and my package always comes with a lovely note from the Bear Garden team ☺️
2 oktober 2025
Svar från The Bear Garden
Thank you for the wonderful review, Samantha!
Best wishes,
Kate
Really impressed with this company
Really impressed with this company; would purchase again without hesitation. Promptly responded and rectified an error I made without issue.
22 september 2025
Svar från The Bear Garden
Thank you for the amazing review! 😊
Best wishes,
Kate
Svar från The Bear Garden
Thank you so much, Dominic!
Best wishes,
Andrew
Svar från The Bear Garden
Thank you for the lovely review, Alison 😊
Best wishes,
Kate
Returning customer
Have just bought my third tiger in 4 years from The Bear Garden. Loved by grandchildren. Nicely wrapped and arrive quickly. Great service. Thank you
23 september 2025
Svar från The Bear Garden
Thank you for the amazing review, Glen!
Best wishes,
Kate
Svar från The Bear Garden
Thank you for the great review, Jane!
Best wishes,
Kate
Best bear shop in the world!
Reliable, helpful and quick - couldn't be better! Always a joy to make an order! Many thanks and looking forward to my next order at your fabulous Bear Shop!
22 september 2025
Svar från The Bear Garden
Thank you for the wonderful review, Jean! 😊
Best wishes,
Kate
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