Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... Se mer
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Det här tycker kunderna
A great choice of Charlie Bears. Sensibly priced. Excellent service. Parcel arriv ed quickly and well packed. Will use again and recommend.
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Bear fits the bill as a gift, who doesn't like a bear? Best value I could find and within budget. Carrier used was Royal Mail, who, unlike competitors, do have a tracking system and if you are... Se mer
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The experience with The Bear Garden is seamless. Pricing instructions are clear, the payment process is quick and easy to follow. Their bear range is superb and I was so privilege to be able to secure... Se mer
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Företagsinformation
Om The Bear Garden
Skrivet av företaget
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Kontaktuppgifter
10 Jeffries Passage, GU1 4AP, Guildford, Storbritannien
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
5,0
Utmärkt
4 tn omdömen
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Great service.🌟
Great service.🌟
Loved the little note on the receipt and the stickers.
15 september 2025
Svar från The Bear Garden
Thank you for the lovely review, Helen!
Best wishes,
Kate
I'm from Japan.
I'm from Japan.
I bought this as a gift for my girlfriend, who is a Teddy bear lover.
She said, "Thank you for the cute little bear."
22 april 2025
Svar från The Bear Garden
Dear GT,
Thank you very much for taking the time to leave us a review. I am so glad that your girlfriend was pleased with her bear! But were you happy with our service?
Please do get in touch to let me know if there is anything we can do to improve our service, so that we get 5 stars from you should you decide to order from us again!
Thank you.
Best wishes,
Andrew
Beary Fun
This website is always fun to visit as it has such a rich, wide range of products. Even if I don't buy any, I'm always happy after a trip to the Bear Garden.
19 september 2025
Svar från The Bear Garden
Thank you for your kind words, Ramsey! We are glad that you enjoy the range of characters that we offer!
Best wishes,
Andrew
Fast efficient delivery
Fast efficient delivery. Sustainable packaging and a lovely personal message came with the bear
19 september 2025
Svar från The Bear Garden
Dear Ann,
Thank you so much for your kind review, and especially for highlighting our sustainable packaging.
Best wishes,
Andrew
Very efficient service
Very efficient service, excellent delivery service.. wrapped with care and attention.
Would definitely purchase again
12 september 2025
Svar från The Bear Garden
Dear Jane,
Thank you so much for your kind words. Look forward to hearing from you again!
Best wishes,
Andrew
Bashful Bunny
The bashful Teal Bunny arrived quickly. Great quality, loved the card/message inside the box and I know my Granddaughter will be excited to receive on her birthday. I would definitely order from The Bear Garden again, they have an abundance of loveliness.
19 september 2025
Svar från The Bear Garden
Dear Jean,
Thank you so much for your lovely review. I hope your granddaughter will be very pleased with her new friend!
Best wishes,
Andrew
Fantastic Baloo the Bear
Fantastic Baloo the Bear for my little boy’s first birthday! He absolutely loves his new little friend! Andrew at Bear Garden was so helpful when I emailed with a few questions. Great product and lovely service, thank you!
16 juni 2025
Svar från The Bear Garden
Thank you for the wonderful review, Kirsty!
Best wishes,
Kate
Svar från The Bear Garden
Thank you for the amazing review, Emma!
Best wishes,
Kate
Fast service
13 september 2025
Svar från The Bear Garden
Thank you for the amazing review, Regina!
Best wishes,
Kate
Svar från The Bear Garden
Thank you for the great review, Patrick!
Best wishes,
Kate
Svar från The Bear Garden
Thank you so much, Sharon!
Best wishes,
Andrew
Ordered a new bear
Ordered a new bear, arrived very quickly and nicely packaged. Thanks
27 augusti 2025
Svar från The Bear Garden
Thank you so much for the kind review! We really appreciate it!
Best wishes,
Andrew
Great
Received on time and as advertised. The teddy was very soft. There was a handwritten note which gave a personal touch.
3 september 2025
Svar från The Bear Garden
Thank you very much for the wonderful review!
Best wishes,
Kate
Bought it for a present and am very…
Bought it for a present and am very pleased with my purchase , beautifully wrapped and presented , I am extremely pleased thank you
26 augusti 2025
Svar från The Bear Garden
Thank you so much, Kathryn!
Best wishes,
Andrew
Top quality customer service as is…
Top quality customer service as is normal from The Bear Garden ! Thankyou !
28 augusti 2025
Svar från The Bear Garden
Thank you for the amazing review, James!
Best wishes,
Kate
Great item thanks
28 augusti 2025
Svar från The Bear Garden
Thank you for the great review, Lee!
Best wishes,
Kate
I absolutely love The Bear Garden
I absolutely love The Bear Garden. This shop is fabulous! Great customer service and lots of gorgeous teddy bears to choose from.
20 augusti 2025
Svar från The Bear Garden
Thank you for the lovely review, Sue 😊
Best wishes,
Kate
Excellent in every way!
I have purchased from the Bear Garden a good few times over several years.
It is a great shop if you can get to it, otherwise their online service is convenient and works very well, your order arrives quickly and always packaged with care.
Thoroughly recommended!
27 augusti 2025
Svar från The Bear Garden
Thank you for the wonderful review, Stephen!
Best wishes,
Kate
Great plushie store!
The buying process was easy. Shipping was really fast and the order was carefully packed
26 augusti 2025
Svar från The Bear Garden
Thank you for the wonderful review!
Best wishes,
Kate
Very fast International delivery.
Very fast International delivery.
Teddy is just like the pIcture on the website.
Very happy.
21 augusti 2025
Svar från The Bear Garden
Thank you for the amazing review, Yasuko! 🙂
Best wishes,
Kate
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