Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Ordered Jakub Teddy, he is awesome!! Beautifully made and terribly cute. I will be ordering again shortly. Apart from the Teddy being so cute, the service was 1st class, he arrived quickly, neatly w... Se mer
Företaget har svarat
The experience with The Bear Garden is seamless. Pricing instructions are clear, the payment process is quick and easy to follow. Their bear range is superb and I was so privilege to be able to secure... Se mer
Företaget har svarat
Bear fits the bill as a gift, who doesn't like a bear? Best value I could find and within budget. Carrier used was Royal Mail, who, unlike competitors, do have a tracking system and if you are... Se mer
Företaget har svarat
Företagsinformation
Om The Bear Garden
Skrivet av företaget
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Kontaktuppgifter
10 Jeffries Passage, GU1 4AP, Guildford, Storbritannien
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
5,0
Utmärkt
4 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent product and service
10 juli 2026
Svar från The Bear Garden
Thank you for the amazing review, Martin! 😊
Best wishes,
Kate
1ST BIRTHDAY PRESENT
My grandson is one at the end of August & I purchased this bear as a mark of that. I'm sure both he & his parents will be delighted!
9 juli 2026
Svar från The Bear Garden
Dear Anna,
Thanks for the kind review. We also hope that your grandson and his parents will be delighted with this classic Steiff teddy bear!
Thank you.
Best wishes,
Andrew
Very Efficient Service
2 Bears ordered midday Sunday.
Both arrived early Tuesday afternoon.
Well packaged.
6 juli 2026
Svar från The Bear Garden
Thank you for the fantastic review, Martin!
Best wishes,
Kate
Beautiful red squirrel
Beautiful red squirrel, packaged perfectly with a lovely note inside.
Would highly recommend.
3 juli 2026
Svar från The Bear Garden
Thank you for the wonderful review, Margaret 😊
Best wishes,
Kate
Ease of ordering the bear was fantastic…
Ease of ordering the bear was fantastic the quality of service and product was excellent and the delivery and packaging was above and beyond well done The Bear Garden
3 juli 2026
Svar från The Bear Garden
Thank you for the amazing review! 😊
Best wishes,
Kate
Ordered Jakub Teddy
Ordered Jakub Teddy, he is awesome!! Beautifully made and terribly cute. I will be ordering again shortly.
Apart from the Teddy being so cute, the service was 1st class, he arrived quickly, neatly wrapped and boxed. Thank you
30 juni 2026
Svar från The Bear Garden
Thank you for the lovely review, Kirsty! 😊
Best wishes,
Kate
Absolutely delighted with my little…
Absolutely delighted with my little movie Paddington. Beautifully packed. Great service.
29 juni 2026
Svar från The Bear Garden
Thank you for the amazing review, Christine!
Best wishes
Kate
Great service
Great fast efficient service and a personal handwritten note on the packaging paper. Would definitely recommend and great choice of soft cuddly toys of trusted quality brands.
29 juni 2026
Svar från The Bear Garden
Thank you for the wonderful review, Mathilda! 😊
Best wishes,
Kate
Delivery of Steiff Bear
Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear.
Naming him Steiffy, he soon integrated with my other bears. He is so soft and cuddly, anybody would love him straight away.
Everybody at The Bear Garden is a genuine Arctophile and as such, the love and care is obvious.
I bought online which was excellent but, I intend to go to the shop when I can to see all the others bears.
Kindest regards,
Simon Perry
29 juni 2026
Svar från The Bear Garden
Dear Simon,
Thank you very much for your very kind words. They are really appreciated. I am glad that "Steiffy" arrived safely with you and will clearly be cherished.
We look forward to welcoming you to the shop in person at some stage in the future!
Thank you!
Best wishes,
Andrew
And another 5 stars!! ⭐️⭐️⭐️⭐️⭐️
Amazing as always! Thank you for your assistance in sending my bear to UAE another time
30 juni 2026
Omdöme utan inbjudan
Svar från The Bear Garden
Thank you for the fantastic review, Manon! 😊
Best wishes,
Kate
Service was first class
Service was first class. I ordered a little movie Paddington which was very well packed and a pleasure to unpack. He came very quickly and ordering was easy. The website is attractive and works well.
30 juni 2026
Omdöme utan inbjudan
Svar från The Bear Garden
Thank you for the wonderful review, Christine! 😊
Best wishes,
Kate
Tout est parfait
Marchandise en parfait état, envoi soigné et très rapide.
Merci et cordiales dalutations.
24 juni 2026
Svar från The Bear Garden
Merci beaucoup!
Cordialement,
Andrew
love my bear good service and delivery…
love my bear good service and delivery would recommend
15 juni 2026
Svar från The Bear Garden
Thank you for the wonderful review, Anna!
Best wishes,
Kate
Happy Customer
I have used The Bear Garden several times and the service is wonderful and efficient. Online ordering is straightforward, communication from the company is very good, and my order arrives beautifully packaged within a few days.
15 juni 2026
Svar från The Bear Garden
Thank you for the amazing review! 😊
Best wishes,
Kate
Svar från The Bear Garden
Thank you for the lovely review, Anne!
Best wishes,
Kate
Absolutely beautiful brown labrador…
Absolutely beautiful brown labrador soft toy. Gorgeous soft, cuddly and well made.
9 juni 2026
Svar från The Bear Garden
Thank you so much, Lorna!
Best wishes,
Andrew
Excellent service as always
Excellent service as always ! My bear was packed securely, dispatched promptly , and arrived in Australia within a few days. Delivery took several more days!
5 juni 2026
Svar från The Bear Garden
Thank you for the fantastic review, Renata!
Best wishes,
Kate
Svar från The Bear Garden
Thank you for the amazing review! 😊
Best wishes,
Kate
Svar från The Bear Garden
Thank you for the great review, Jenny!
Best wishes,
Kate
Brilliant service as always
Brilliant service as always, I received my beautiful Kosen animals quickly and very well packed, A massive thanks to Kate and everyone at Bear Garden, It’s always a pleasure to shop with you 😊🐻
2 juni 2026
Svar från The Bear Garden
Thank you for the amazing review, Karen! 😉
Best wishes,
Kate
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.