Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... Se mer
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A great choice of Charlie Bears. Sensibly priced. Excellent service. Parcel arriv ed quickly and well packed. Will use again and recommend.
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Bear fits the bill as a gift, who doesn't like a bear? Best value I could find and within budget. Carrier used was Royal Mail, who, unlike competitors, do have a tracking system and if you are... Se mer
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The experience with The Bear Garden is seamless. Pricing instructions are clear, the payment process is quick and easy to follow. Their bear range is superb and I was so privilege to be able to secure... Se mer
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Företagsinformation
Om The Bear Garden
Skrivet av företaget
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Kontaktuppgifter
10 Jeffries Passage, GU1 4AP, Guildford, Storbritannien
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
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Utmärkt
4 tn omdömen
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Excellent service as always
Excellent service as always ! My bear was packed securely, dispatched promptly , and arrived in Australia within a few days. Delivery took several more days!
5 juni 2026
Svar från The Bear Garden
Thank you for the fantastic review, Renata!
Best wishes,
Kate
Svar från The Bear Garden
Thank you for the amazing review! 😊
Best wishes,
Kate
Svar från The Bear Garden
Thank you for the great review, Jenny!
Best wishes,
Kate
Brilliant service as always
Brilliant service as always, I received my beautiful Kosen animals quickly and very well packed, A massive thanks to Kate and everyone at Bear Garden, It’s always a pleasure to shop with you 😊🐻
2 juni 2026
Svar från The Bear Garden
Thank you for the amazing review, Karen! 😉
Best wishes,
Kate
Wonderful range of products
Wonderful range of products. Knowledgeable, friendly owner. Beautiful shop.
1 juni 2026
Svar från The Bear Garden
Thank you, Lisa. You are very kind.
Best wishes,
Andrew
Great company always polite &…
Great company always polite & professional & friendly if you contact them. Web site easy to use. Great delivery
23 maj 2026
Svar från The Bear Garden
Thank you for the wonderful review, Kevin!
Best wishes,
Kate
Svar från The Bear Garden
Thank you for the great review, Alexander!
Best wishes,
Kate
Svar från The Bear Garden
Thank you so much, Lesley!
Best wishes,
Andrew
He is adorable and just what I wanted
He is adorable and just what I wanted. Very fast delivery, and a great transaction!
23 maj 2026
Svar från The Bear Garden
Thank you for the fantastic review! 😄
Best wishes,
Kate
The speed the order was delt with and…
The speed the order was delt with and the professionalism of the seller
15 maj 2026
Svar från The Bear Garden
Thank you so much, John!
Best wishes,
Andrew
They made it super easy to make an…
They made it super easy to make an international purchase. Shipping was excellent - good price on the international shipping with tracking and alerts all the way. It was also faster than I expected. The Charlie Bear I ordered was beautiful and I was very happy with the shopping experience. I will purchase from The Bear Garden again.
22 maj 2026
Svar från The Bear Garden
Dear Jennifer,
Thank you for taking the time to write us such a lovely review! I am thrilled that the parcel made it to you so quickly and that you were pleased with the contents!
Best wishes,
Andrew
Good website easy to find what I…
Good website easy to find what I wanted. Good quick delivery service
22 maj 2026
Svar från The Bear Garden
Thank you for the wonderful review, Jean 😊
Best wishes,
Kate
Very good serice
Very good serice, easy to navigate Internet website, quick dispatch and very well packaged, as always. I have ordered numerus Bears from The Bear Garden and i have never had any problems. The personal note on the delivery form is a lovely gesture.
21 maj 2026
Svar från The Bear Garden
Thank you for the amazing review, Karen!
Best wishes,
Kate
Wonderful to deal with
Wonderful to deal with. Very friendly and helpful staff. Thank you
20 maj 2026
Svar från The Bear Garden
Thank you for the lovely review, James! 😊
Best wishes,
Kate
Very good professional service
Very good professional service, quality product and quick delivery, thanks
13 maj 2026
Svar från The Bear Garden
Thank you for the great review, Michael! 😊
Best wishes,
Kate
Excellent Service and good range of bears...
From ordering through to delivery it was an excellent service. My bear arrived safely and happy. I would certainly recommend this company and will order from them again. Thank You.
18 maj 2026
Svar från The Bear Garden
Thank you for the fantastic review, Linda!
Best wishes,
Kate
Great service
First order from The Bear Garden for many years and their service is as great as it always was. Thanks.
11 maj 2026
Svar från The Bear Garden
Thank you for the amazing review, Lawrence! ☺️
Best wishes,
Kate
Svar från The Bear Garden
Dear Mathew,
Thank you for your kind review. This one is particularly special to us , as it is our 4,000 review! So, thank you so much for writing it. It is very much appreciated!
Best wishes,
Andrew
What a great little company
What a great little company . Ordered a limited edition snoopy which had sold out on the official steiff site. I emailed Andrew and was he replied within minutes with answers to my questions. My item was dispatched and an email with confirmation and tracking number was received. In just under 24 hours i have received snoopy with a hand written note from Petnriz who packed him. Really nice touch
Outstanding customer service and a credit to all that work at Bear Garden. As an added bonus it was cheaper than buying from steiff. Will be sure to recommend to friends and this will be my go to place in the future . MASSIVE THANKS
27 maj 2026
Omdöme utan inbjudan
Svar från The Bear Garden
Dear Anthony,
Thank you so much for taking the time to write us such a lovely review. It is very much appreciated by us all.
Best wishes,
Andrew
Svar från The Bear Garden
Thank you for the great review! 😊
Best wishes,
Kate
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