Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... Se mer
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Det här tycker kunderna
The experience with The Bear Garden is seamless. Pricing instructions are clear, the payment process is quick and easy to follow. Their bear range is superb and I was so privilege to be able to secure... Se mer
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Bear fits the bill as a gift, who doesn't like a bear? Best value I could find and within budget. Carrier used was Royal Mail, who, unlike competitors, do have a tracking system and if you are... Se mer
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They made it super easy to make an international purchase. Shipping was excellent - good price on the international shipping with tracking and alerts all the way. It was also faster than I expected.... Se mer
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Företagsinformation
Om The Bear Garden
Skrivet av företaget
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Kontaktuppgifter
10 Jeffries Passage, GU1 4AP, Guildford, Storbritannien
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
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Svar från The Bear Garden
Thank you for the amazing review, Mark!
Best wishes,
Kate
Very nice service
Very nice service, I had a package sent to my hotel, arrived when scheduled.
The staff is very nice.
1 maj 2026
Svar från The Bear Garden
Dear Teskeid,
Thank you for your kind review. It is much appreciated!
Best wishes,
Andrew
Astoundingly wonderful!
The experience with The Bear Garden is seamless. Pricing instructions are clear, the payment process is quick and easy to follow. Their bear range is superb and I was so privilege to be able to secure another Domi bear. Another to welcome into my home. The staff are wonderful and know their product well. Always a lovely conversation. Thanks
30 april 2026
Svar från The Bear Garden
Thank you for the wonderful review, Denyse! 😄
Best wishes,
Kate
A perfect shop
A perfect shop: Very friendly, very fast responses to my inquiries, very fast delivery to Germany, items very well packed - simply as good as it gets!
23 april 2026
Svar från The Bear Garden
Thank you for the amazing review, Christine! 😊
Best wishes,
Kate
Very happy with my purchase
Easy to order and deliver in Canada. Product well packaged and pleasant to receive. Very cute teddy bear.
27 april 2026
Svar från The Bear Garden
Thank you for the wonderful review, Audrey! 😊
Best wishes,
Kate
Very good service
Very good service. My bears arrived beautifully wrapped, and only needed fluffing up.
27 april 2026
Svar från The Bear Garden
Thank you for the lovely review, Cari! 😊
Best wishes,
Kate
Svar från The Bear Garden
Thank you for the fantastic review, Nicolas!
Best wishes,
Kate
Online ordering was easy
Online ordering was easy, it was shipped quickly and arrived sooner than expected.
14 april 2026
Svar från The Bear Garden
Thank you for the great review, Inge!
Best wishes,
Kate
Wonderful products and great customer service
My beautiful Kosen bear arrived extremely fast and was packed very well. I also appreciated all the emails on the delivery updates.
13 april 2026
Svar från The Bear Garden
Thank you for the fantastic review, Cheyne! 😊
Best wishes,
Kate
The Bear Garden is my favorite!
The Bear Garden is hands down, my absolute favorite bear stockist! They are always so helpful, kind, and go above and beyond to make all your bear dreams come true. Very happy with them and their service!
13 april 2026
Svar från The Bear Garden
Thank you for the amazing review, Jess! 😊
Best wishes,
Kate
Reliable and good quality
I've used The Bear Garden for gifts for new arrivals to the family for a number of years. The selection is always good and the bears are delivered on time, as planned and nicely packages. There have been no complaints from the recipients either!
7 april 2026
Svar från The Bear Garden
Thank you for the wonderful review, Karen! 😊
Best wishes,
Kate
Een fantastische ontwerper met zeer…
Een fantastische ontwerper met zeer mooie items. Ben heel blij met mijn bestellingen en hoop in de toekomst nog wat te mogen ontvangen. Lieve groet uit Nederland
30 mars 2026
Svar från The Bear Garden
Hartelijk bedankt, Jeannette!
Met vriendelijke groet,
Andrew
Great product and excellent postage and…
Great product and excellent postage and packaging. The despatch note even had a hand written message on it. Top marks!
30 mars 2026
Svar från The Bear Garden
Thank you for the the wonderful review, Graham!
Best wishes,
Kate
Excellent service as always
Excellent service as always. Easy to order and quick delivery.
30 mars 2026
Svar från The Bear Garden
Thank you for the the great review, Pam! 😊
Best wishes,
Kate
The Bear Garden provides fantastic international service
The Bear Garden has always instilled trust and confidence with their dependable and friendly service received on the other side of the world, and along with the provision of regular updates resulting in repeated visits from an international buyer. Thank you!
26 mars 2026
Svar från The Bear Garden
Thank you for the amazing review, Mary ☺️
Best wishes,
Kate
Always very helpful and received my…
Always very helpful and received my order quicker than expected
27 mars 2026
Svar från The Bear Garden
Thank you so much, Sara!
Best wishes,
Andrew
They offer excellent service and always…
They offer excellent service and always write a thank you with your purchase. I love this shop.
25 mars 2026
Svar från The Bear Garden
Thank you for the wonderful review, Caroline 😊
Best wishes,
Kate
From ordering to delivering was fast…
From ordering to delivering was fast and efficient , thank you
14 mars 2026
Svar från The Bear Garden
Thank you so much, Michelle!
Best wishes,
Andrew
Beautiful bear arrived
Beautiful bear arrived, so beautifully wrapped. I just passed it on in your wrapping. Together with your note.
19 mars 2026
Svar från The Bear Garden
Thank you for the wonderful review, Jo! ☺️
Best wishes,
Kate
Svar från The Bear Garden
Thank you for the wonderful review, Claudia!
Best wishes,
Kate
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