Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A great choice of Charlie Bears. Sensibly priced. Excellent service. Parcel arriv ed quickly and well packed. Will use again and recommend.
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Bear fits the bill as a gift, who doesn't like a bear? Best value I could find and within budget. Carrier used was Royal Mail, who, unlike competitors, do have a tracking system and if you are... Se mer
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The experience with The Bear Garden is seamless. Pricing instructions are clear, the payment process is quick and easy to follow. Their bear range is superb and I was so privilege to be able to secure... Se mer
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Företagsinformation
Om The Bear Garden
Skrivet av företaget
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Kontaktuppgifter
10 Jeffries Passage, GU1 4AP, Guildford, Storbritannien
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
5,0
Utmärkt
4 tn omdömen
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Svar från The Bear Garden
Thank you for the great review! 😊
Best wishes,
Kate
Good source of Teddy Bears etc.
The Bear Garden always send things beautifully packed and have a nice range of products to choose from.
1 december 2025
Svar från The Bear Garden
Thank you for the fantastic review, Gillian!
Best wishes,
Kate
Svar från The Bear Garden
Thank you for the great review, Margaret! 😊
Best wishes,
Kate
I purchased the Halloween cat by…
I purchased the Halloween cat by Hermann Bears and it’s absolutely one of the cutest bears! It’s made very well and is a “forever” piece!
Thank you Bear Garden for offering top quality!
11 december 2025
Omdöme utan inbjudan
Svar från The Bear Garden
Thank you for the wonderful review, Cynthia! 😸
Best wishes,
Kate
Couldn’t fault anything well packed and…
Couldn’t fault anything well packed and delivered promptly
27 november 2025
Svar från The Bear Garden
Thank you for the amazing review, Robert!
Best wishes,
Kate
Svar från The Bear Garden
Thank you for the fantastic review, Claire!
Best wishes,
Kate
Svar från The Bear Garden
Thank you for the great review, Jennifer! ☺️
Best wishes,
Kate
Ben bear was despatched to his new home…
Ben bear was despatched to his new home very quickly. He is supercute and getting lots of cuddles
12 november 2025
Svar från The Bear Garden
Dear Jean,
I am glad that Ben has settled in well. Thanks for letting us know!
Best wishes,
Andrew
Lovely product
Lovely product, excellently packaged, including a personal note from the packer, and well made.
18 november 2025
Svar från The Bear Garden
Thank you for the amazing review ☺️
Best wishes,
Kate
What a lovely company
What a lovely company even after forgetting to order a box,they were right in it for me so 100% recommended from me and I’m on to my next purchase
22 november 2025
Omdöme utan inbjudan
Svar från The Bear Garden
Thank you so much, Dawn!
Best wishes,
Andrew
very friendly customer service and…
very friendly customer service and staff
very good communication
Quick delivery
Great packaging
and of course adorable bear !
14 november 2025
Svar från The Bear Garden
Thank you so much, Adele! Really appreciate your kind review!
Best wishes,
Andrew
Svar från The Bear Garden
Thank you for the fantastic review, Robin 😊
Best wishes,
Kate
Svar från The Bear Garden
Merci beaucoup, Sylvie!
Best wishes,
Andrew
Excellent service
Excellent service. A very friendly, knowledgeable and helpful staff.
3 november 2025
Svar från The Bear Garden
Thank you for the amazing review, Suzanne!
Best wishes,
Kate
Perfect as usual
Perfect as usual. Fast, fast shipping. The best bears and kitties anywhere. Leroy is a joy!
10 november 2025
Svar från The Bear Garden
Thank you for the lovely review, Susan! 😊
Best wishes,
Kate
Svar från The Bear Garden
Thank you for the great review, Scott!
Best wishes,
Kate
Svar från The Bear Garden
Thank you for the fantastic review, Natalie!
Best wishes,
Kate
Very fast service and very knowledgable…
Very fast service and very knowledgable about the bears.
28 oktober 2025
Svar från The Bear Garden
Thank you for the amazing review, Wendy!
Best wishes,
Kate
Svar från The Bear Garden
Thank you so much, Julia!
Best wishes,
Andrew
Easy to order
Easy to order, regular updates on where the package was at, informed when it was delivered, I went to the mailbox and there it was! Quicker delivery from UK to Canada than ordering something locally!!
23 oktober 2025
Svar från The Bear Garden
Thank you for the amazing review, Russell! 😁
Best wishes,
Kate
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