Terrible. Incompetent cleaning service. My RE gave me a shopping list of items after they attended my property, simple things like wiping down surfaces was not done. When I tried to organise a reclean... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Was meant to meet at premises at 7am they advised they would be there 1.5 hours late. Hours of lost income for an incompetent company. Then called later to say they cannot attend at all. Had to extend... Se mer
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Absolutely unacceptable – worst experience ever! My friend paid in advance for an end-of-lease clean with BCIC Bond Cleaning in Melbourne, and they never showed up. No calls, no updates, nothing. Sh... Se mer
Bond clean had some minor things missed but they rectified it for free and made the real estate agency happy, I was real pleased I didn't have to be the middle man and arrange the second cleaning afte... Se mer
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2,2
Dålig
151 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 26 % av sina negativa omdömen
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Arrived on time after phoning ahead
Arrived on time after phoning ahead. Wonderful end-of-lease cleaning job, very thorough, courteous and drama-free. No issues and bond refunded in full.
12 september 2025
Omdöme utan inbjudan
Svar från Bcic
Hi Michael,
Thank you so much for your thoughtful review!
We’re really pleased to hear that you were happy with the end-of-lease cleaning service. It's great to know our team arrived on time, communicated clearly, and delivered a thorough and hassle-free experience. Ensuring a smooth process and helping our clients secure a full bond refund is exactly what we aim for.
Your kind words about our team's professionalism and attention to detail mean a lot to us, and we’ll be sure to pass your feedback on to the cleaners who attended your property.
Thank you again for choosing BCIC — we truly appreciate your support and look forward to assisting you again in the future!
Kind regards,
Team BCIC
This company is fantastic
This company is fantastic! Reasonably priced and excellent customer service.
Great quality cleaning service. My apartment was cleaned to a perfect standard which passed the outgoing inspection without any need to return. I received 100% of my bond back thanks to them.
I highly recommend BCIC!
20 september 2025
Omdöme utan inbjudan
Svar från Bcic
Hi Matt,
Thank you so much for taking the time to share your experience — we truly appreciate your kind words!
We're absolutely delighted to hear that you found our service fantastic, reasonably priced, and backed by excellent customer support. It means a lot to us that our team was able to deliver the high-quality cleaning standards needed to ensure your apartment passed the outgoing inspection without any issues.
Helping our clients secure their full bond refund is one of our top priorities, and we’re so pleased we could contribute to that outcome for you. Your feedback not only motivates our team to continue delivering great results, but also reassures future clients of the quality they can expect when choosing BCIC.
Thank you again for your recommendation and support. If you ever need cleaning services in the future, we’d be more than happy to assist.
Kind regards,
Team BCIC
5 Stars
5 Stars, great cleaning service, bond fully returned. Helpful and supportive.
26 augusti 2025
Omdöme utan inbjudan
Svar från Bcic
Dear Stevan,
Thank you so much for your 5-star review!
We’re thrilled to hear that you were happy with our cleaning service and that your full bond was returned — that’s exactly the outcome we aim to achieve for all of our customers. It’s also wonderful to know that you found our team to be helpful and supportive throughout the process.
Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. If you ever need cleaning services again in the future, we’d be more than happy to assist you.
Thanks again for choosing us and for your kind words!
Kind regards,
Team BCIC
polite and very hard working
The service was polite and very hard working. The room looks quite good, and I’m happy with the outcome for what I paid for. The only thing I would change is how details for the service are selected, I thought I was getting floor scrubbing but only found out that I wasn’t after the service was completed.
17 september 2025
Omdöme utan inbjudan
Svar från Bcic
Hi Ned,
Thank you so much for your kind words and honest feedback!
We’re glad to hear you’re happy with the results and that our team’s hard work made a positive impression. That’s exactly the standard we strive for.
We appreciate your note about the floor scrubbing — your feedback helps us improve how we communicate service details during booking to ensure expectations are clear from the start.
Thanks again for choosing us, Ned. We look forward to the chance to assist you again and provide an even smoother experience next time.
Kind Regards,
Team BCIC
Communication was good
Communication was good.
There were a few simple things missed that should have been don but overall they did a good job
17 september 2025
Omdöme utan inbjudan
Svar från Bcic
Dear Brianna,
Thank you so much for taking the time to share your feedback with us. We are truly pleased to know that you found our communication helpful and that, overall, you were satisfied with the service. Your kind words of recognition mean a great deal to our team.
At the same time, we sincerely apologize for the few details that were missed during your service. We completely understand how important attention to detail is, especially for a bond clean, and we are sorry that we fell short of expectations in this regard. Please be assured that we take your comments very seriously and will use them as an opportunity to review and strengthen our processes.
To better understand and address your concerns, may we kindly ask you to share your Job ID with us? This will help us look into your booking in more detail and ensure that your feedback is actioned appropriately. If you would also like to highlight any specific items that were missed, please feel free to reach out to us directly at support@bcic.com.au — we would be more than happy to review them and use the feedback to improve.
Thank you once again for choosing our services and for giving us the opportunity to improve. We truly value your trust and hope to be able to assist you again in the future with an even better experience.
Warm regards,
Team BCIC
Poor cleaning quality, cheating on pricing, customer service. Don't waste your time and money on this dodgy company.
The sale team overstated the quote, problem fixed when you communicated with the sales manager. 2 bond cleans with total $1200 and you end up cleaning both houses again by yourself as they did crap jobs. Customer services refuse to investigate and arrange reclean service under guaranteed policy regardless your estate agent sent through evidence of disqualified cleaning quality. Bonds clean but they don't clean the carpet and your estate agent ended up arranging another company to come and clean it at your expenses. Please use BCIC's services if you wish to deal with the same issues as we did.
10 september 2025
Omdöme utan inbjudan
Svar från Bcic
Dear Mara,
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear about your experience and sincerely apologise for the inconvenience and disappointment you have faced.
We truly value the opportunity to listen to your concerns and are committed to addressing them with care, transparency, and professionalism.
For Job ID 62081, scheduled on 10th September, our team arrived at the appointed time and during the initial inspection, they noted several areas that required services outside the scope of a standard bond clean. These included:
Carpet steam cleaning
Wall washing
Mold removal in the shower
Outdoor area cleaning
As these services were not part of the quoted package, our team explained that they would require additional charges and time. We completely understand and respect your decision not to proceed with these extras.
We also acknowledge that there may have been some confusion regarding carpet steam cleaning. Please allow us to clarify that it is not included in the standard bond clean and must be booked separately. We regret if this was not made clear from the outset.
On 11th September, we received your re-clean request for mold in the shower, grout in the shower frame, and the outdoor areas including grass. While we absolutely understand the importance of these items, they do fall outside the scope of our standard bond clean, and as such, they are not covered under our re-clean guarantee. We understand this may have caused frustration, and we are truly sorry.
With regard to Job ID 62082, completed on 2nd September, we received a call on 10th September about concerns that the quoted hours may not have been fully utilised and that a re-clean was required. As the 7-day guarantee period had already expired on 9th September, we advised that a call-out fee would apply for any additional attendance.
In order to assist further and ensure we are fair in our approach, we kindly requested a list of specific issues along with images or the exit report from your property manager. On 15th September, you again raised your concern regarding the hours quoted, and we do understand why this feels important to you. However, we are still awaiting the requested documentation or images to enable us to review the matter thoroughly and work towards a constructive solution.
Mara, please know that our intention is not only to deliver a professional service but also to ensure that you feel heard and supported throughout this process. We genuinely want to resolve this fairly for you. To help us move forward, we kindly ask that you send the exit report and any relevant photos for Job 62082 to support@bcic.com.au at your earliest convenience. This will allow us to properly assess the situation and consider the most appropriate next steps.
Once again, we sincerely regret that the service did not meet your expectations and apologise for the stress and inconvenience caused. We are grateful for your patience and understanding, and we hope to work with you towards a resolution that feels fair and constructive.
Kind regards,
Team BCIC
Cleaner very good and thorough
Cleaner very good and thorough, dedicated with attention to detail. Company also very responsive and flexible for our needs
10 september 2025
Omdöme utan inbjudan
Svar från Bcic
Hi Juan,
Thank you so much for your kind words and detailed feedback. We truly appreciate you taking the time to share your experience.
We're especially glad to hear that you found our cleaner to be very good and thorough, with strong dedication and attention to detail. We take great pride in ensuring high standards in every space we service, and it's always encouraging to know that this commitment is recognised.
We're also pleased to hear that our team's responsiveness and flexibility have met your expectations. Adapting to our clients' needs is a core part of our service approach, and your feedback reaffirms that we’re on the right track.
Please don’t hesitate to reach out. We're always here to help.
Thanks again for your continued trust.
Kind regards,
Team BCIC
Fantastic company
This company is fantastic. They did an end of lease clean for my son and from the very first contact they were great. Very fast at replying, great communication all through, very competitive price, honest and reliable. They also sent before and after photos. I would absolutely use them again and recommend this company.
3 september 2025
Omdöme utan inbjudan
Svar från Bcic
Dear Fiona,
Thank you so much for your kind and thoughtful review!
We’re absolutely delighted to hear that you had such a positive experience with us during your son’s end-of-lease clean. From your first contact through to the completion of the job, it was our pleasure to assist and ensure everything ran smoothly.
Our team works hard to provide fast communication, honest service, and thorough results — so it’s incredibly rewarding to know that you found us to be reliable, transparent, and competitively priced. We're also glad the before and after photos added value and peace of mind to the process.
Your recommendation truly means a lot to us, and we’d be more than happy to help you or your family again in the future.
Kind regards,
Team BCIC
If I could give 0 stars I would
If I could give 0 stars I would. The place looked somehow worse than when I left it to them to clean. Didn’t even wipe down the benches. SCAM SCAM SCAM SCAM SCAM
Reporting to Fair work and disputing through the bank. Abhorrent behaviour and absolutely typical of these kinds of people to be liars and cheaters. Pathetic.
1 september 2025
Omdöme utan inbjudan
Svar från Bcic
Hi Narrisa,
We’re very sorry to read your feedback and understand your concerns. Please be assured that we take all reviews seriously and do not engage in creating fake profiles or reviews. Every piece of feedback, whether positive or critical, comes from real clients and helps us improve our services.
If there has been an issue with a booking, we’d like to look into it properly. Could you please provide your job number or quote number, or contact us directly at support@bcic.com.au so we can investigate further? At present, we’ve been unable to locate your details in our records.
We genuinely regret the negative impression caused and would appreciate the chance to address this matter directly.
Kind regards,
Team BCIC
Bond Clean in Darwin City
I appreciate the punctuality of the cleaners and the confirmation of the clean. I also requested a change to the day of cleaning, which was easily accommodated. The price for a room at the Mantra was $540, which was the best price I could find, but the work was completed within a 4-hour period (Min. clean is 5 hours). I would have liked the tops of the air conditioners cleaned. The unit's cleaning met the requirements of my landlord and I received all of my Bond following the clean and inspection.
18 augusti 2025
Omdöme utan inbjudan
Svar från Bcic
Hi Andrew,
Thank you for taking the time to share your feedback. We’re pleased to hear that the cleaners were punctual and that the booking and rescheduling process was smooth and easy to accommodate.
We’re glad the clean met your landlord’s requirements and that it helped secure the full return of your bond. While the service was completed efficiently within the scheduled time, we note your feedback regarding the tops of the air conditioners, and we will review this internally to ensure areas like this are better addressed in future cleans.
We truly appreciate your kind words regarding the value and quality of the service. Your feedback helps us continue to improve, and we hope to assist with any future cleaning needs.
Kind regards,
Team BCIC
Absolutely horrible
Absolutely horrible. They were supposed to arrive between 9-9:30 am, but did not show up until 10. They came and inspected the place, saying that the apartment was in poor condition and that they would not have enough time to clean our balcony windows. I argued with them back and forth because our apartment was in fine condition, and all the marks/dust could be cleaned easily if they could just put a little effort in. I then told them I would clean the windows on the balcony because I was sick of arguing. I left at 11:30 am to go to Bunnings to purchase cleaning supplies for the windows, and when I returned at 12:30 pm, they had done nothing. I called them immediately, asking the cleaners where they were, and they said they were getting chemicals and would need another 15 minutes to return. They did not return until around 1:30 pm, and they should have had the chemicals with them in the first place. They started cleaning at 2, then told me that they would work longer for free and do a proper job. However, after two hours, and considering there were three of them, they stated that they were finished and that the place was clean. I immediately checked, and there were still marks on the wall, and they had not vacuumed the place properly. We had another argument going back and forth about them being unprofessional. They kept telling me that there was a bond-back guarantee, and so if the property manager says no on the report, they would come back and clean for free. My problem was that they first said they did not have enough time, and that's why I had to clean the windows outside. However, not only did they start late, but they also finished earlier than the time they told me they would finish( they told me they would finish at 5, but finished at 4:30). So, why couldn't they start earlier and clean the whole apartment (including the balcony, because that's what I paid for), and also do a decent job? I can still see marks on the wall and dust on the floor, and yet they refused to do it, constantly saying that if the property manager says no, then they will come back, when they could have cleaned it at that moment. When my partner questioned them, one of the cleaners said, "You must be the property manager, hey?" He said it in a sarcastic tone, and no professional should ever speak to a customer in such a manner. He then questioned the windows I was cleaning, and if my cleaning looks exactly like what theirs look like, they should be out of the industry. This was supposed to be spotless. They were supposed to be professional cleaners. They came in polos and thongs! How ridiculous is that! This company is the worst on the market, and PLEASE, DO NOT PAY THEM FOR YOUR BOND CLEAN! You can do a better job cleaning by yourself than hiring these so-called 'professional cleaners'. I basically cleaned half the apartment, and yet I paid them full price. So, for anyone who's seeing this, my advice is to go with the bond cleaners your real estate agent provided, so that they can be responsible and not you. And lastly, DO NOT GO WITH BCIC. HORRIBLE SERVICE. NEVER USE THEM AGAIN.
1 september 2025
Omdöme utan inbjudan
Svar från Bcic
Hi Marqus,
Thank you for sharing your feedback. We are very sorry to hear about your experience and sincerely apologise for the inconvenience. It was never our intention for things to unfold this way, and we take your concerns seriously.
After carefully reviewing this case, we would like to clarify a few points for transparency:
-Our admin team had advised that cleaners would arrive between 9:30–9:45 am within the agreed window of 9:00–11:00 am. We apologise for the late start and the inconvenience this caused.
-Following discussion about the scope of work, the cleaners left to purchase additional chemicals to ensure better cleaning results. While this was intended to improve the outcome, we understand the delay caused further frustration.
-The booking was quoted for 8 hours. Please note that with 3 cleaners attending, the total hours are calculated as the number of cleaners multiplied by time spent. The team did spend more than the quoted hours, and the cleaners were willing to continue beyond this without extra charge to complete the job.
-Regarding conduct, we sincerely apologise for any unprofessional remarks or behaviour on the day. This is not the standard of service we expect from our team. Your feedback has already been shared with our Quality Team, and corrective action will be taken to ensure this does not happen again.
-We acknowledge that some areas, such as marks on the walls and dust on the floors, were not completed to the expected standard. While our bond-back guarantee covers re-cleaning based on the property manager’s exit report, we understand your concern that these issues should have been addressed during the initial visit. Please note, the guarantee allows 7 days from the service date to provide the exit report, which was included with your booking.
We are genuinely sorry for the inconvenience and stress this caused during your move. Please be assured that your feedback has been escalated internally so improvements can be made.
Kind regards,
Team BCIC
Great service i ordered the spring…
Great service i ordered the spring clean and my property is very clean and good prices. Highly recommend
26 augusti 2025
Omdöme utan inbjudan
Svar från Bcic
Hi Max,
Thank you so much for your kind review! We’re delighted to hear that you were happy with the spring clean service and found the property sparkling after the visit. Our team always strives to provide a thorough, high-quality clean at fair and transparent prices, so it’s wonderful to know that both the results and value met your expectations.
Your recommendation means a lot to us—it’s the best compliment we could receive. We truly appreciate your trust in BCIC and look forward to assisting you again whenever you may need our services in the future.
Wishing you all the best,
Team BCIC
High quality clean at short notice.
Was able to get a high quality clean at short notice when vacating an apartment. Really easy to organise, and clean was performed quickly.
19 augusti 2025
Omdöme utan inbjudan
Svar från Bcic
Hi Lucy,
Thank you so much for taking the time to share your experience. We’re truly pleased to hear that we were able to assist with a high-quality clean on short notice during your apartment move.
We completely understand how stressful and time-sensitive moving can be, so it’s wonderful to know that the process felt easy and that the team was able to complete the clean both thoroughly and quickly.
Your feedback means a great deal to us, as we always strive to provide not only excellent cleaning results but also a smooth and reliable service from start to finish. It’s rewarding to know that this commitment reflected in your experience.
We truly appreciate your kind words and recommendation, and we wish you all the very best settling into your new home.
Kind regards,
Team BCIC
I am reporting this organization
I booked a full bond clean, and my experience has been extremely disappointing:
The first cleaner arrived late, spoke no English, and completed maybe 25% of the job.
They returned later, but the job was still incomplete, the property failed the inspection.
A re-clean was arranged, but the cleaner never showed up, despite being aware of the appointment (I have text proof).
I requested a refund, but it was refused, and now communication has stopped entirely.
I had to hire another company and pay again just to get the property cleaned properly.
I urge anyone who’s had a similar experience to take action:
Lodge a bank dispute for services not delivered
Submit a complaint to Fair Trading Queensland
Report misleading practices to Google
Fair Trading Queensland has the authority to investigate, mediate disputes, and, in serious cases, take businesses to court if they breach consumer laws.
No one else should have to go through this. Sharing your experience and lodging complaints can help hold them accountable and protect others.
1 september 2025
Omdöme utan inbjudan
Svar från Bcic
Dear Aaron,
Thank you for your feedback. We sincerely apologise for the inconvenience and frustration you have experienced with the service. Please allow us to provide full clarity on the matter after carefully reviewing our records:
-Initial Service & Concerns: The bond clean was completed, however, a list of concerns was raised. In response, a re-clean was requested, which we agreed to arrange.
-Written Acceptance of Re-clean Scope: A list of areas was provided which was requiring attention and we received written acceptance to proceed. A re-clean was then scheduled based on those areas.
-Additional Requests for reclean with (Grout & Mould): After the inspection then the final exit report was shared which was different from the initial list, further requests were also made to include grout and mould cleaning. We informed that these items were outside the standard bond clean inclusions and would normally be charged additionally. However, due to the inconvenience you experienced, we shared the inclusion list and awaited your confirmation before proceeding for reclean.
-Re-clean Appointment: Our records indicate that the re-clean was pending confirmation to ensure alignment with the inclusion list. We did not receive final confirmation, which delayed attendance. We sincerely apologise if this caused the impression that our cleaners did not show up as expected.
-Refund Request: As per our terms and conditions, a re-clean opportunity must be provided before a refund can be considered. Since the re-clean could not be carried out without confirmation, a refund could not be issued.
We truly regret that this has left you dissatisfied and feeling unsupported. It was never our intention for the process to cause further inconvenience.
Please know that:
We remain committed to resolving this and if further clarification or escalation is required, you are welcome to contact us directly at support@bcic.com.auwith your job or quote number so that our team can personally oversee the matter.
We again apologise for the stress this experience has caused. While we must adhere to policy, our genuine intention remains to complete the service to standard and ensure a fair resolution.
Kind regards,
Team BCIC
⭐☆☆☆☆ I wish I could give ZERO stars
This was hands down the WORST end-of-lease clean I’ve ever experienced. The job was not even completed, yet they had the audacity to try and upsell me for cleaning blinds I had already paid for. When I arrived at the property, the actual cleaner was nowhere to be seen—just his sons, who had NO idea what was going on or why I was being charged more. Completely unprofessional.
After waiting nearly half an hour, the cleaner finally turned up and gave a completely different excuse—now claiming it was about a "walk-in robe" instead. Funny how the story keeps changing. He promised everything would be done within the original timeframe. It wasn't.
What I walked into was a joke. The place was in WORSE condition than when I handed it over. It honestly looked like barely anything had been cleaned at all. I ended up spending 3 hours of my own time fixing their mess, just so it wouldn’t be a total embarrassment.
To top it off, when I asked for a refund, they refused—despite the fact I had to clean the property myself after paying them to do it. Their response? "Hand the keys back and we'll only return if the real estate agent complains." Are you serious?
And here's the kicker: they record phone calls without telling you. That’s not just shady, it's potentially illegal. This entire company is dodgy, dishonest, and an absolute nightmare to deal with.
**Avoid this company like the plague. Save yourself the stress and go with literally anyone else.**
7 juli 2025
Omdöme utan inbjudan
Svar från Bcic
Dear Amberley,
Thank you for taking the time to share your detailed feedback. We sincerely apologise for the experience you have had and the distress this situation has caused. It was never our intention for the service to fall short of expectations, and we deeply regret that some areas were not completed to standard.
To provide complete clarity, please allow us to address the matter step by step:
Service Completion: The job was carried out on the 7th, and while feedback was provided the same day, arranging a re-clean on such short notice was unfortunately not possible.
Re-clean Policy: As per our terms and conditions, agreed upon at the time of booking, a re-clean opportunity must be provided before any other request can be considered. We sincerely apologise that some areas were not up to standard and we were more than happy to resolve this through a re-clean visit. However, it was not provided.
Upsell Service: During the service, an upsell for an additional task was offered but declined. Our records reflect this and we respect the decision made at the time.
Call Recordings: We humbly apologise if it was not made clear that calls may be recorded. This is done only for training and quality assurance purposes, as well as for evidence in case of any disputes. We will review how this is communicated to ensure better transparency.
We truly regret the inconvenience caused and hope this explanation provides clarity on the situation. While this experience has clearly not met expectations, our genuine intention remains to resolve the matter fairly by completing a re-clean if access is granted.
Thank you again for your patience and for bringing this to our attention.
Kind regards,
Team BCIC
Exceptional bond clean
BCIC conducted an exceptional bond cleaning service. Jack and his team left the apartment cleaner than when we moved in! I would absolutely recommend BCIC for high quality and affordable cleaning services.
10 augusti 2025
Omdöme utan inbjudan
Svar från Bcic
Hi Chantelle,
Thank you so much for taking the time to share such a wonderful review. We’re thrilled to hear that Jack and the team were able to leave the apartment even cleaner than when you moved in. It’s always our goal to provide a thorough, high-quality service, and it’s fantastic to know that this was reflected in your experience.
We truly appreciate your kind words and recommendation. Feedback like this not only motivates our team but also helps others feel confident choosing BCIC for their cleaning needs. Your recognition of our quality, affordability, and attention to detail means a great deal to us.
We look forward to assisting with any future cleaning needs and ensuring the same high standard every time.
Warm regards,
Team BCIC
Rangehood left without cleaning
I booked a bond clean and was really disappointed with the result. The rangehood was left oily and sticky, and it’s clear it wasn’t cleaned properly. Since then, I’ve been trying to contact the company, but no one is getting back to me. Very unprofessional service and lack of follow-up.
5 augusti 2025
Omdöme utan inbjudan
Svar från Bcic
Hi Shari,
Thank you for sharing your feedback. We sincerely apologise for the inconvenience and completely understand the frustration caused by the rangehood not being cleaned to standard.
We would like to clarify that the cleaning service was completed on 4th August, which included a 7-day service guarantee. This guarantee allows any concerns to be raised promptly so they can be addressed at no additional cost. Unfortunately, the issue was brought to our attention on 26th August, which is outside the guarantee period. As a result, a complimentary re-clean cannot be provided.
That said, we remain committed to resolving the issue. A cleaner can return to address the rangehood; however, a call-out fee would apply. If you would like to proceed, we would be happy to arrange a convenient time for the visit.
Once again, we sincerely apologise for the inconvenience and greatly appreciate your understanding. Please don’t hesitate to reach out if any further assistance is required.
Kind regards,
BCIC Re-clean Team
Fake profiles to increase star ratings
Just to add to the dodginess of this business, they are creating fake profiles to give themselves 5 star ratings to increase their overall satisfaction rating...
Don't use this company for any services
16 december 2024
Omdöme utan inbjudan
Svar från Bcic
Hi Aaron,
We’re very sorry to read your feedback and understand your concerns. Please be assured that we take all reviews seriously and do not engage in creating fake profiles or reviews. Every piece of feedback, whether positive or critical, comes from real clients and helps us improve our services.
If there has been an issue with a booking, we’d like to look into it properly. Could you please provide your job number or quote number, or contact us directly at support@bcic.com.au so we can investigate further? At present, we’ve been unable to locate your details in our records.
We genuinely regret the negative impression caused and would appreciate the chance to address this matter directly.
Kind regards,
Team BCIC
Lovely workers
Lovely workers, super helpful and got the job done at a great price and very quickly. Would highly recommend to anyone needed a bond clean or normal clean.
14 augusti 2025
Omdöme utan inbjudan
Svar från Bcic
Hi,
Thank you so much for your wonderful feedback. We’re delighted to hear that our team was friendly, helpful, and efficient, and that the service was provided at a great price.
It’s always our goal to make the process as smooth and stress-free as possible, so knowing that we could deliver both quality and value means a great deal to us. Your recommendation is truly appreciated, and we’re grateful for the trust placed in us for the bond clean.
Thanks again for choosing BCIC—we’d be more than happy to assist with any future cleaning needs.
Kind regards,
Team BCIC
Punctual service and a great quality…
Punctual service and a great quality clean
6 juli 2025
Omdöme utan inbjudan
Svar från Bcic
Hi Sam,
Thank you for taking the time to share this feedback. We’re so pleased to hear that the service was punctual and that the quality of the clean met expectations.
Our team takes pride in delivering a thorough and reliable service, and it’s great to know that this was reflected in your experience. Your positive words mean a lot to us, and we truly value your support.
Thanks again for choosing BCIC — we look forward to assisting with any future cleaning needs.
Kind regards,
Team BCIC
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Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.