Bcic Omdömen 

BCIC was prompt, efficient and I got my full bond back. Very happy with the service provided on a short notice booking. Cheers guys a

I thought it was a long shot requesting an end of lease clean on the same day - however the team at BCIC were prompt, efficient, thorough and professional. I will definitely be requesting their services again in the future. I cant recommend them enough!

SCAMMERS!!! DO NOT USE!!!!

They will take your $600 for an end of lease clean and not clean a single thing if they know they can get away with it. When you call them, they say they will return calls, they don't so you end up having to ring back multiple times, tell the same story over and over, speaking to people who read off a script with no common sense or ability to reason. Beyond bad customer service. There's no way to escalate or talk to someone who will actually help because this is their business model. Absolutely appalling.

Nothing had been cleaned for what they had been paid for and when I requested that they just come back and clean the carpets only, they blamed their contractor and said that they can't get them to come back.

For a end of lease clean, the bathroom walls were covered in dust and grime, the tub had grime everywhere, the kitchen exhaust hadn't been touched, the splashback was oily, food splatter above the cooktop, and inside a cupboard had huge marks from a spill that hadn't been cleaned. To top it off, the carpets hadn't been vacuumed, let alone steam cleaned. They even feel dirty under your feet. I emailed them photos and they still wanted to dispute the fact they had actually done what they had been paid to do.

Their invoice also uses a name and ABN that don't match up.

Do not use this company. They rescheduled several times then cancelled on the day, causing stress and inconvenience.
I booked 9 days out, aiming to schedule prior to a carpet steam clean and around open homes.
I was originally scheduled for 9am on the Thursday, allowing plenty of time for the 5 hour clean. I rang on the Tuesday to confirm they were coming and was advised the cleaner would ring me the day before to confirm time.
Late on Wednesday I received a call to say they would now arrive 3 pm Thursday. I expressed concern that a 5 hr clean would leave us into the night, and was assured that there would be several cleaners and that it would only be a couple of hours.
On Thursday I received a call to say that there had been a problem and that they would need to reschedule to 9am Friday . I advised that we had an open home at 12 noon, and was advised that there would be 5 cleaners and they would be done in an hour.
On Friday morning I was advised that a cleaner was sick (presumably all 5!) and could they reschedule. I advised it had to be done that morning or we would cancel. They said they would ring around and call me back in 10 min. They rang back 3 hours later, ie. 1 1/2 hrs before the open home to tell me they would cancel and provide a refund.

They collected and delivered the keys back to the real estate so that was good. I didn’t see the finished clean but it passed inspection without issue so that’s good too. There were a couple of things that I could have understood better were extras, like carpets and the oven. However I was kept well informed and they were on time.

They did a great job and the BBQ is almost as good as new.

I recently used a bond cleaning and carpet steaming service, and I couldn't be more impressed. From start to finish, the experience was absolutely flawless. The team was punctual, professional, and incredibly thorough.
They took the time to clean every nook and cranny of the apartment, ensuring that it was spotless. The attention to detail was remarkable, and they even tackled areas I had almost forgotten about—like the baseboards and ceiling fans.
As for the carpet steaming, it was equally impressive. The carpets, which had seen some wear and tear, came out looking revitalized and free from stains. The deep clean really made a noticeable difference, and I could tell they used powerful equipment that went beyond just a surface clean.
Most importantly, I got my full bond back without the need for a second visit or any back-and-forth with the corp manager. It was a one-and-done deal, thanks to their exceptional work.
I highly recommend this service to anyone needing bond cleaning or carpet steaming. The professionalism, quality of work, and overall experience exceeded my expectations. Definitely a 5-star service!
Thank you for making my move-out process smooth and stress-free!

TERRIBLE SERVICE!!!

Coming to our end of lease, my partner hired these “cleaners” for a bond clean, which we were originally quoted $740 for…these “cleaners” saw the house and demanded that we pay another $330 on top of the $740 because they didn’t realise that it would be that messy.

So after spending over $1000, I was expecting an amazing deep clean, with all the walls, floors, cupboards, benches etc done. Upon my arrival to check out the job they did, it was evident that the floors were not vacuumed or mopped, the walls still had scuff marks on them and they even left a mess on the floor in one of the rooms.

This is absolutely appalling work, especially for $1000. Nothing that was actually NEEDING to be done got done.

AVOID LIKE ITS YOUR MOTHER IN LAW !

Absolutely unacceptable – worst experience ever!
My friend paid in advance for an end-of-lease clean with BCIC Bond Cleaning in Melbourne, and they never showed up. No calls, no updates, nothing. She was left completely stranded on the day she was supposed to hand over her keys, had to delay returning her apartment, and ended up paying another company last minute just to fix their mess. It was stressful, expensive, and completely unprofessional.
Avoid them at all costs!

GOT SCAMMED !!!!!!!! It is unfortunately not possible to put a 0 star review

I commissioned through this website for my end of lease flat cleaning - they mandated BCIC to do my cleaning and Marina Dkhottiya messaged me from 0452 229 882 that Hemal Fernando will do the cleaning (naming and shaming them because why the hell should I not?!? Their audacity had me writing this review in the first place)-
I was charged 480$ before their arrival. Hemal took my keys and was supposed to complete the job in the afternoon. When I came back on the evening NOTHING WAS DONE ! They lied saying the cleaning will happen in the night (wtf) and be ready in the morning, but in the following day my noon, it was still not cleaned. I only received a sms saying the job was done with only "before picture" and no "after" one. They only reverted my calls once I send a email threatening them sue and report to Australian Consumer affairs and police - I had to take half a work day off to get my keys back (for real) and handle the stress to 1/ get reimbursed this felony of a website 2/ threaten them (like I had only that to do) 3/ Get my keys back 4/ argue with Hemal who tried to play the victim saying he slept in his car waiting for the cleaning (wtf bis but with extra anger) and it was not his fault.

Don't fall for this website - it's all a scam

With sincere hard feelings

A Scam! Stay away! They never cleaned my apartment; they took the money (480$) and left with the keys - Do not book with them!!

1 star because I cannot put any less. BCIC was the company hired for the cleaning. They took my keys and then did not clean anything. I paid for an end of lease cleaning with carpet cleaning. Came back the night of the "cleaning", they had done nothing. I called the cleaner, he said they would do it overnight. In the morning I receive an email "Job completed" but there were no "after" pictures so I went back to the apartment at noon, still nothing cleaned.
The cleaner was not responding to my calls anymore. Mind you he still had the keys. Took me more than 20min to get in touch with someone from customer service. I sent email telling them I would sue and call the police if they did not give me a full refund and my keys back.

I got my keys back, I'm still waiting for the refund.
Conclusion: This is a scam. Stay away

*****RESPONSE TO COMPANY REPLY

Let’s be clear - when I called to request an end-of-lease clean, the quote provided over the phone was for a full end-of-lease clean. You cannot tell me that doesn’t include cleaning an in-built fridge - that’s a basic expectation in any proper bond clean.
What’s not mentioned in their response is that there were two cleaners, and one of them spent a considerable amount of time on the balcony calling the company to complain about the job rather than actually cleaning. After they left, I personally spent over two hours cleaning areas that were either ignored or left in an unacceptable state — cupboards, drawers, and surfaces that any reasonable cleaner would have covered in a bond clean.

They also left the air conditioner running when they departed - another sign of carelessness and lack of professionalism.

The worst part, however, was the constant phone calls throughout the day demanding extra money and threatening to pull the job if I didn’t agree. Shameful, to say the least.

And yes, I do consider my request for a partial refund of $250 more than reasonable, given the stress, inconvenience, and incompetence I experienced.

If anyone doubts my experience, I encourage you to read the other poor reviews - there’s a clear pattern here. This company draws you in with a competitive quote, then pressures you for more money once the job starts.

Do not be fooled. Avoid this company at all costs.
JoMo

Buyer Beware – Unprofessional, Unethical, and Misleading
BCIC’s end-of-lease cleaning is shockingly unprofessional. The apartment was completely vacant, yet the cleaners ignored essential areas like drawers, cupboards, and other key spaces, leaving them either untouched or cleaned to an unacceptable standard. During the scheduled booking, the team spent more time complaining on the phone from the balcony than actually cleaning, which feels like a deliberate tactic to pressure customers into paying extra — completely unethical.
I was badgered throughout the day to pay more money on top of the $510 already paid and threatened that the job would be discontinued if I didn’t comply. This is a scam; they lure you in with a quote and then try to squeeze more money out of you.
The refrigerator is a built-in feature, yet BCIC absurdly argued that it made the apartment “furnished.” Excluding cupboards and drawers from an end-of-lease clean is against standard industry practice, and their failure to deliver what was explicitly booked is a clear breach of service. The photos I provided clearly show multiple missed or poorly cleaned areas, and I personally spent over two hours re-cleaning myself — an outcome that is utterly unreasonable given the service I paid for.
When I raised my concerns, BCIC offered a $50 gift voucher - insulting, dismissive, and useless. I would never use their services again or recommend them to anyone. If you value your time, money, and sanity, buyer beware — avoid this company at all costs.

BCIC communication was superb Also they dealt with any problems that came up and successfully completed the job. They sent before and after photos which I find very professional. Thanks BCIC for your quick communication response, professionalism and for providing me photos of a job well done!!

A very elaborate SCAM. Did all my usual checks when booking companies online, paid $480 through their booking link for a bond clean. Was advised a cleaner would arrive at 8am.
I arrived at the property at 7:50am to let them in, I waited around until 9:30am and still no one showed up. I called the numerous numbers they have a dozen times all being left on hold and then hung up on.
It’s now 10:30am, I disputed the charge with my bank and told them I would be reporting them to the police and Australian Business Commission (since they have a .com.au website) and all of a sudden I’m bombarded with calls after being told that the cleaner has “magically shown up” however I was at the property and they weren’t there.
Only after being threatened did they return my phone calls.
No one show up, A HUGE PATHETIC SCAM AND COMPANY.
I’ve reported them in every way I can.
NEVER USE THEM.

Bond clean had some minor things missed but they rectified it for free and made the real estate agency happy, I was real pleased I didn't have to be the middle man and arrange the second cleaning after already giving back the keys. Awesome experience overall, very smooth, and no time wasted at all to arrange the services; they're not afraid to call you and sort everything out asap

The worst cleaning service I've ever used – This company is a scam, the first cleaner said they were at the property and they'd wait for me to arrive, when I arrived they left and ignored all my calls. BCIC did nothing to resolve this issue except order me another cleaner for 2 days later which was the "earliest available".

The second cleaner did such a bad job that I've been refused all of my bond, and my landlord is visibly annoyed with me. I've attached images and videos to show just how bad it is. It's like the cleaner just wiped the floor with water and left.

Great clean, bond back in full. Would recommend and use in future.

Company was quick to contact me and provide a quote, there was availability when I needed it and they were easy to communicate with.

The team were lovely to talk with and made everything super easy. They were efficient and hard working. We had a brilliant experience with them. Would definitely use them again!