Terrible. Incompetent cleaning service. My RE gave me a shopping list of items after they attended my property, simple things like wiping down surfaces was not done. When I tried to organise a reclean... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Was meant to meet at premises at 7am they advised they would be there 1.5 hours late. Hours of lost income for an incompetent company. Then called later to say they cannot attend at all. Had to extend... Se mer
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Absolutely unacceptable – worst experience ever! My friend paid in advance for an end-of-lease clean with BCIC Bond Cleaning in Melbourne, and they never showed up. No calls, no updates, nothing. Sh... Se mer
Bond clean had some minor things missed but they rectified it for free and made the real estate agency happy, I was real pleased I didn't have to be the middle man and arrange the second cleaning afte... Se mer
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2,2
Dålig
151 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 26 % av sina negativa omdömen
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Helpful
BCIC organised a last minute bond clean for me and were extremely helpful and professional. Thanks team!
31 juli 2025
Omdöme utan inbjudan
Svar från Bcic
Hi Orfhlaith,
Thank you for sharing such lovely feedback. We’re so pleased we could assist with a last-minute bond clean and deliver the helpful, professional service you deserved. Your kind words mean a lot to the team, and we’re glad everything worked out smoothly.
Wishing you all the best in your new chapter!
Warm regards,
Team BCIC
Two big thumbs up
The cleaners arrived on time, they handled the job professionally, and in the end even went above and beyond to ensure that they left the premises cleaner than when they had arrived
29 juli 2025
Omdöme utan inbjudan
Svar från Bcic
Hi,
Thank you so much for your kind feedback. We're delighted to hear that the cleaners arrived on time and handled the job with professionalism. It’s especially wonderful to know that the team went above and beyond to leave the place even cleaner than expected — that’s exactly the level of service we strive for.
We truly appreciate you taking the time to share your experience, and we look forward to assisting again in the future.
Warm regards,
Team BCIC
Svar från Bcic
Hello,
Thank you for your kind words!
We’re glad to hear you were happy with our service. Your feedback means a lot to us, and we truly appreciate your support.
If you ever need assistance again, we’d be more than happy to help.
Warm regards,
The BCIC Team
Warning: Deceptive Conduct – Do Not Use This Cleaning Service
Originally quoted $680. They insisted on advance payments, then demanded another $200 on the day for "extras." The job failed inspection, was poorly re-cleaned, and we eventually had to hire a separate cleaner to do the job properly. Total outlay:~$1,500.
After weeks of back-and-forth, they agreed to a partial refund, then only paid a portion and stopped replying.
Online, there are hundreds of similar complaints: upselling, unfinished work, ghosting, and refusal to refund. This is not an isolated issue — it’s a repeat pattern of behaviour.
They operate under multiple names:
ABN 63 706 352 486 – The Trustee for BCIC TRUST trading as 'Better Hub'
ACN 607 393 966 – BCIC Services Pty Ltd
Registered office is Surfers Paradise.
They're banking with ANZ (Ashmore).
If you’ve had a similar experience, report it to Fair Trading, ACCC, their bank (ANZ), and AFCA. Help stop others from being ripped off.
If this happened to you too — report them:
Search for:
• “ANZ complaint form”
• “ACCC report a business”
• “Queensland Fair Trading complaint form”
• “AFCA make a complaint”
This is bigger than one bad job. There's a systemic issue here and it needs attention.
30 juli 2025
Omdöme utan inbjudan
Svar från Bcic
Hi John,
We’re truly sorry to read about this experience and sincerely apologize for the frustration and inconvenience caused. This is certainly not the standard we aim to deliver.
To investigate this matter properly and assist further, could you please provide us with your job number or quote number?
Alternatively, you can reach out to our support team directly at support@bcic.com.au. Unfortunately, we’ve been unable to locate your details in our records without this information.
We take feedback like this very seriously, and your details will help us review the case in depth and work towards a fair resolution.
Kind regards,
Team BCIC
Very happy with my experience
I felt a bit pressured into booking and paying on the spot when I first called up to get a quote. I was offered a 10% discount to put my deposit down straight away but that didn't actually end up being 10% 🤣
But that's ok, I'm very happy with the service, communication and great price.
I spent a few hours cleaning my house a couple of days before the cleaner Javier came in. Javier was on time, polite, courteous, and he did a wonderful job getting my house perfect for me so that I could get a full bond refund.
I recommend this company, and I will happily use them again for future spring cleans of the house I've just bought.
1 juli 2025
Omdöme utan inbjudan
Svar från Bcic
Dear Laura,
Thank you so much for sharing your experience. We truly appreciate your kind words and are so pleased to hear that you were happy with the service, communication, and results.
We’re glad to know that Javier made a great impression—he’ll be thrilled to hear your feedback! It’s wonderful that everything came together to help secure your full bond refund, and it means a lot to us that you’d recommend our service and consider us again for future spring cleans.
We also acknowledge your comment regarding the initial quote and deposit process, and we appreciate you raising it. Feedback like this helps us improve the experience for future clients, and we’ll be reviewing that aspect internally.
Thanks again for choosing BCIC, and all the best in your new home!
Kind regards,
Team BCIC
Scam company
Scam company. Paid for bond cleaning with a guarantee, got a half-done job and lies. They refused to fix anything, ignored the agent’s report, and caused me to lose part of my bond. No accountability, no honesty. Do not trust them. Ever.
12 juli 2025
Omdöme utan inbjudan
Svar från Bcic
Dear Ali, Thank you for taking the time to share your feedback.
We are truly sorry to hear that your experience did not meet expectations. We understand that moving out can be a stressful time, and we sincerely regret any inconvenience caused during what should have been a smooth and straightforward process.
To provide clarity, the service was booked on 11th July for 13th July, and the team commenced work within the confirmed timeframe. Following feedback from the property manager regarding a few areas requiring further attention on July 14th, a reclean was scheduled promptly for July 16th.
As part of our service process, we requested access details for the reclean on 15th July. The key collection point advised was outside our standard 10km key pickup radius, and a $50 fee was proposed to cover the additional travel one way. We understand that this may have been unexpected, and we genuinely appreciate the effort made to coordinate access within our service area so the reclean could proceed as scheduled.
After the reclean, a refund request was raised on 17th July, with concerns that further cleaning was carried out by a third party. We requested documentation or images outlining the specific concerns, and on 23rd July, supporting material was received for review.
A comprehensive internal review was conducted, taking into account the original and reclean services, communication history, and the evidence provided. Based on this review, it was determined that the primary concern—balcony floor stains—fell outside the scope of our standard cleaning package, which includes sweeping and mopping only. Efforts were also made to address stovetop rust stains, although the removal of rust is not guaranteed as per service limitations.
Additionally, our team member reported unexpected circumstances during the reclean that affected their ability to work within the agreed scope. Despite this, the reclean was completed in good faith, and we believe the service obligations were fulfilled. While a monetary refund was not possible, a goodwill voucher was offered as a gesture of commitment to customer care.
We genuinely regret that the experience was not as seamless as intended. We are committed to continually improving our service delivery, communication, and customer support based on feedback like yours.
If there’s anything further you’d like to discuss, please feel free to contact our team at support@bcic.com.au. We're here to help.
kind regards, Team BCIC
This is the review I left them
They wanted to bother me nonstop for a review, so I’ll share it here as well.
“DO NOT CONTACT ME AGAIN.
Since you want a few words on how you did, here are some words to describe the job that was done:
• Lazy
• Half-assed
• Unprofessional
• Beyond unsatisfactory
I will give you some explanation as to why and some pictures, just in case you still cannot understand.
The reason for my despise for the “job” your team did was because after swindling me out of an extra $130 to “deep clean” for a total of $430, I had to go back and clean the place myself.
Substantial marks on the walls and floor that I literally, not figuratively, got off with a sponge and some Ajax Spray N Wipe. You can refer to the attachments.
You are con-artists, you clearly cannot run a bath, let alone the business.
The only way you can contact me is by sending me a full refund to my bank account, since I had to do the job I paid you to do anyway.”
24 juni 2025
Omdöme utan inbjudan
Svar från Bcic
Dear Nick,
We are genuinely sorry to hear how upsetting this experience has been and truly regret the frustration and dissatisfaction caused. It’s never our intention to leave any customer feeling disappointed—let alone compelled to redo work that was paid for—and for that, we sincerely apologise.
Before the service, our team conducted a standard pre-clean inspection and identified that several areas—particularly the bathroom, toilet, kitchen, and marked surfaces—required deep cleaning due to the overall condition of the property. This information, including the $130 upsell, was clearly communicated and approved prior to proceeding with the clean.
While our cleaners made every effort to complete the work to the best of their ability, certain areas could not be restored to a like-new condition. This included grout on the bathroom floor, deep or permanent marks on walls (including near the staircase and main entrance), and some long-standing surface stains. These were noted as “no guarantee” items before the job began, as these types of marks can sometimes fall under wear and tear or be beyond what professional-grade chemicals can remove. We understand that seeing some of these marks still present after cleaning—especially after additional payment—was frustrating, and we deeply regret the disappointment it caused.
It was certainly never our intention for the customer to feel the need to clean again after our visit. We also acknowledge that multiple follow-ups regarding feedback may have felt intrusive, and we apologise if that added to the overall frustration.
Please know that this feedback has been taken seriously and will be used to improve both the quality of our service and the clarity of communication regarding what can realistically be achieved, especially in properties requiring deeper restoration work.
We truly regret the way this experience unfolded and offer our sincere apologies for the inconvenience and distress it caused.
Kind regards,
Team BCIC
Very happy
After a couple of false starts regarding appointment time, the workers did a very good job and we are happy with the result.
19 juli 2025
Omdöme utan inbjudan
Svar från Bcic
Hi John,
Thank you for sharing your feedback!
We sincerely apologize for the initial scheduling issues and appreciate your patience. We're glad to hear that, despite the hiccups, our team delivered a quality clean and that you're happy with the final result.
Your satisfaction means a lot to us, and we're grateful you gave us the opportunity to make it right. If you ever need our services again, we’d be more than happy to assist.
Wishing you all the best,
The BCIC Team
I heard a lot of bad reviews about BCIC…
I heard a lot of bad reviews about BCIC but I tried it anyway because of cheap price. Very lucky the cleaner that they sent to me was absolutely amazing, she’s small Filipino lady but hell she can clean and also she got people with her. very happy with how she clean and gave me extra time to polish the house if you need a good cleaner tell BCIC to send that girl she’s good. Never seen the house clean before she done amazing hope she gets paid well. I forgot her name but starts at G
15 juli 2025
Omdöme utan inbjudan
Svar från Bcic
Hello Bridgette,
Thank you so much for giving us a chance and for sharing such kind words!
We’re thrilled to hear that you were happy with the service and that our cleaner exceeded your expectations. We’ll do our best to identify and pass along your compliments to her—our team takes great pride in their work, and feedback like this truly means a lot.
It’s wonderful to know that your home has never looked cleaner, and we’re glad we could help make the process stress-free. We hope to assist you again in the future, and we’ll be sure to send the same amazing cleaner if she's available.
Thank you once again for your trust and support!
Warm regards,
The BCIC Team
Great service
23 juni 2025
Omdöme utan inbjudan
Svar från Bcic
Dear, Ahmed,
Thank you for your kind words!
We’re glad to hear you were happy with our service. Your feedback means a lot to us, and we truly appreciate your support.
If you ever need assistance again, we’d be more than happy to help.
Warm regards,
The BCIC Team
Looking for a cleaning company for an…
Looking for a cleaning company for an "end of lease'' professional clean? Do yourself a favour and stay the hell away from BCIC Services!
My own personal experiences dealing with them for a final clean for a property I have just sold, has found them to be an absolute disgrace, bordering on a total scam. I know, I should have checked out reviews before contacting them, my bad. From their broad 'sub-continent' accents that are difficult to understand, and their unexpected 'fees', to their money first focus rather than providing actual customer service and professional business etiquette, they should be avoided at all costs!!"
22 juli 2025
Omdöme utan inbjudan
Svar från Bcic
Dear Gregg,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with us did not meet your expectations. We understand how important a smooth and reliable service is during the moving process, and we sincerely apologise for any additional stress or inconvenience this may have caused.
At BCIC Services, we strive to provide transparent communication and dependable service to every customer. We’d like to offer some context regarding the circumstances surrounding your booking and job cancellation.
The service was originally scheduled on 21st July for 23rd July. As outlined in the quote and job confirmation email, our policy requires full payment to be made at least 24 hours prior to the scheduled service. This policy is in place to help us allocate resources efficiently and ensure our cleaning teams are fully prepared.
On 22nd July, we received a request to cancel the booking, with the reason being a preference to pay after service completion—something that was not communicated to us at the time of booking. Since the cancellation was made within 24 hours of the scheduled service, a $250 cancellation fee applied as per our terms and conditions accepted while booking the service. However, in an effort to be fair and understanding, we charged only the $100 as a cancellation fee and waived the remaining $150, despite resources already being allocated for the job.
We’re truly sorry if any part of this process felt unclear or disappointing. Our team always aims to approach each situation with empathy and professionalism, and we regret that your experience did not reflect the high standards we set for ourselves.
Once again, we sincerely apologise for any frustration caused. We appreciate your feedback and remain committed to improving our services wherever we can. If you would like to discuss this further, please don’t hesitate to contact our support team directly at support@bcic.com.au
Warm regards,
Team BCIC
They failed to even do an adequate job
They failed to even do an adequate job. The bathroom did not look cleaner, specifically the shower appeared to be untouched.
In fact they damaged some areas. Then claimed it was not under warranty.
There were still cobwebs and stickers on the walls, and behind the doors were not as much even vacuumed. I was told the window cleaning was not included (they were), the window frame channels were not touched.
The customer service team were polite but hopeless, and they refused to book a re clean despite the pictures of a clearly unclean house.
They charged a premium price for what was a bigger package, as they included external windows and wall cleaning. While they did clean some of the walls, the majority of the marks later when I re-cleaned the place. They came off with soapy water so they clearly did not try.
30 juni 2025
Omdöme utan inbjudan
Svar från Bcic
Dear Lynette, Thank you sincerely for taking the time to share your feedback. We’re truly sorry to hear that your experience with our bond cleaning service did not meet your expectations. We understand how stressful moving can be, and we appreciate the opportunity to address your concerns.
Your bond clean was scheduled for May 30th, within a time window of 6:00 AM to 8:00 AM. Our cleaner arrived at 6:30 AM to commence the job. During the service, several areas—such as the external windows, an additional downstairs room, the scratched sink, and marked walls—were assessed and, unfortunately, could not be included under our bond-back guarantee. These exclusions were due to either their condition or the nature of the existing damage.
Our team made an attempt to reach out and communicate this in real time. When direct contact could not be made, we sent a “No Guarantee” notification via text and followed up with an email to ensure the message was received.
Subsequently, concerns were raised regarding some of these non-guaranteed areas, particularly the wall marks and sink condition. In response, our team promptly requested the official exit report from the property manager. This report plays a vital role in our re-clean process, as it ensures any follow-up work aligns precisely with the property manager’s assessment and prevents any potential oversights.
In this case, a re-clean could not be arranged, as the report was not received; instead, information was received about the property being cleaned by the third party. As outlined in our service policy terms, a re-clean opportunity must be provided before a refund can be considered, to give us a fair chance to rectify any issues.
We truly regret that this situation left you feeling unsupported. While our team followed internal procedures and made efforts to communicate clearly, we recognise that your overall experience did not reflect the standards we aim to uphold.
Your feedback has been taken seriously and shared with our operations team as part of our ongoing efforts to improve both service quality and customer communication. We genuinely value every client’s experience, and we appreciate you giving us insight into where we can do better.
If there’s anything further we can clarify or assist with, please don’t hesitate to reach out to us at support@bcic.com.au. Once again, we sincerely apologise for any inconvenience caused.
Warm regards, Team BCIC
This was for a bond cleaning of a 1 bedroom unit
This was for a bond cleaning of a 1 bedroom unit in Brisbane. Sales were prompt, price competitive to slightly under others. They moved the actual cleaning time a few times, but OK. In the middle of cleaning they called us and said that the combined livingroom/dining area isn't covered and that they need more time (and money, ~20% more). Also, the fridge would need a 'deep' which wasn't covered which was BS, we lived in the apartment for 6 months and kept it all quite clean in the first place. If we hadn't agreed we wouldn't have got the required bond cleaning assurance.
Oh, they also didn't do the soft furniture which comes separate. We didn't request that as we're new to the country and didn't know better. I'd expect a professional cleaning company to know what's required at end of bond. We now have to go to yet another company and get that done at additional cost.
BCIC originally quoted us for 7 hours of work for the 1 bedroom place. Plus 1.5 hours more which is a lot for the size of the place. They started at ~1pm so when I asked the manager on the phone if that meant that the cleaner would not leave at 8pm but 9.30pm he said yes. Cleaner left at 4:15pm, having done a pretty good job so this review is not against the cleaner.
When I asked for money back as the additional time was clearly not needed I got nothing but silence. A telephone call and another email later we got BS and no money back.
Stay away from these guys!
Edit to address the reply:
Is this a joke?
Fridge cleaning was already included, dining carpet area we told you about as well, you say it wasn't.
Minimum call-out time is great, the cleaners were ON PREMISE when we were asked to cough up more money.
Adding a $50 voucher so we give you even more money is adding insult to injury. But thanks for putting this in writing so that others can see that you want to see more money rather than genuinely, as you put it, resolve the situation.
30 juni 2025
Omdöme utan inbjudan
Svar från Bcic
Dear Thomas,
Thank you for sharing your experience. We’re truly sorry to hear that you were dissatisfied with certain aspects of the service and appreciate the opportunity to respond.
We’d like to clarify that the additional 1.5 hours charged were due to the inclusion of fridge cleaning and dining area carpet, which were not mentioned at the time of booking. The charge was not due to the condition of the property, as noted in your review, but rather for these specific add-ons requested on the day of service.
Regarding the quoted hours, they reflect our minimum call-out time for a standard bond clean. The actual time spent on-site may vary based on the cleaner’s efficiency and the scope of work. We’re glad to hear that you were satisfied with the quality of the cleaning, which indicates our cleaner worked diligently to meet expectations.
While we truly understand your frustration and concerns, we would like to respectfully clarify that since the property successfully passed the final inspection, a refund is not possible in this case. That said, we genuinely value your feedback and the time you've taken to share your experience.
As a sincere gesture of goodwill, we’d like to offer you a $50 gift voucher, valid for one year, which can be used toward any of our future bond or spring cleaning services. We hope this can, in some small way, make up for the inconvenience you experienced.
We appreciate your feedback and the opportunity to improve. Please don’t hesitate to contact us if you have any further questions.
Kind regards,
The BCIC Team
Fraudulent company
Fraudulent company who will debit money from your account without doing the job you have paid for, after you've made the initial booking online. Won't even show up after multiple attempts to contact them. Stay away from this company!
7 juli 2025
Omdöme utan inbjudan
I was a cleaner in that company
I was a cleaner in that company, my reviews from clients were rated with five stars, the worst company I worked for, no one should contact them for cleaning services, they promise clients a lot, charge too much and on every job there is bad communication with clients who are not satisfied, so they don't pay us for the work done, as happened to me and I drove 140 km and the CLIENT canceled the job through no fault of mine, they didn't want to pay me for the previous work done from $225, which has nothing to do with this, is terrible, a great shame
16 juli 2025
Omdöme utan inbjudan
I have no idea how this morons run this…
I have no idea how this morons run this business that they call bond refund cleaning.
I got taking my money from bond for extra clean and carpet clean again as they have not done job. They constantly come up with excuses and lies, failed in delivering job that they promised, not to mention it cost me extra money, as they refused to go back and fix job, and I couldn’t as I move interstate.
I strongly suggest not to go ahead with them, they are so unprofessional, rude, they promise everything but deliver nothing. Their communication is horrible. I strongly believe that their business should be closed as they just don’t know what they are doing.
SL
11 juni 2025
Omdöme utan inbjudan
Svar från Bcic
Hi Sandra,
We’re truly sorry to hear about your experience and deeply regret the frustration and disappointment you’ve expressed. Moving can be a stressful time—especially when relocating interstate—and we understand how upsetting it must have been to feel let down during an already demanding process.
We want to clarify that in line with our re-clean policy, we offer two options to move forward: either by providing the official exit report or by submitting a clear list of issues along with supporting images. Second option was chosen, and based on the list and photos provided—which were confirmed as final—we arranged and completed the re-clean. At that time, we also explained that no further areas could be considered beyond the finalised list, to ensure clarity and avoid any misunderstandings.
Following the re-clean, further items were brought up by the property manager. As these were not included in the original scope and also due to ongoing maintenance work in the bathroom, we were unfortunately unable to return again. We truly understand how frustrating this must have been and we’re very sorry that this experience left you feeling unheard.
We genuinely value all feedback—especially when it highlights areas where we can do better. Please know that your concerns have been taken seriously and we’ll continue working to improve the way we support and communicate with our clients.
Wishing you all the best in your new home,
Team BCIC
Total Indian scammers
These idiots are running a scamm business, a lot of complaints from their customers and from the contractors, they are not only useless, they are dodgy as hell, stay away from them.
7 juli 2025
Omdöme utan inbjudan
Worst experience i had with them
Worst experience i had with them. Not clear idea about their plan and wasted lots of money
29 juni 2025
Omdöme utan inbjudan
Svar från Bcic
Dear Azi,
We’re truly sorry to hear that your experience with us was disappointing, and we sincerely apologise for any confusion and stress caused. We understand how important it is to have clarity around what’s included in a service especially when you’re dealing with the pressures of moving and we regret that things did not go as smoothly as they should have.
After carefully reviewing your booking, it appears that carpet cleaning may not have been clearly noted or confirmed during the initial scheduling process. This could have been due to an error or miscommunication, and we take full responsibility for any oversight on our part. That said, we’re pleased to confirm that carpet cleaning was completed on the day of the service along with the rest of the clean, and the overall job was carried out to standard.
We completely understand how such uncertainty can leave you feeling frustrated especially when it impacts your time and finances. Please know that we are committed to improving our internal processes and communication, so situations like this do not happen in the future.
Your feedback is extremely important to us, and we’re grateful that you brought this to our attention. Once again, we’re very sorry for the confusion and any inconvenience it may have caused.
Kind regards,
Team BCIC
I wish i saw the reviews before booking…
I wish i saw the reviews before booking I booked and paid and they didn’t do anything they mopped the floors terribly and didn’t do anything else and trying to get them back was impossible it’s a literal scam from start to finish I hope no one else wastes there money here we had to pay for another full bond clean
23 juni 2025
Omdöme utan inbjudan
Svar från Bcic
Dear Blake,
We’re truly sorry to hear about this experience and deeply regret the frustration and inconvenience caused. It’s completely understandable how difficult the moving process can be, and it’s disappointing to know that the service did not meet expectations during such a critical time.
After carefully reviewing your case, we’d like to offer some clarity around the sequence of events and the steps we took in response to your concerns. When you first reached out to request a re-clean, we asked as part of our standard policy, for either the official exit report from your property manager or a list of the missed areas along with supporting images. Images were submitted, which we appreciated, and in response, we sent a detailed email with above options outlining the next steps and requested confirmation of the areas you'd like us to address.
It was mentioned that a list can be obtained by the real estate agent. We waited to hear back, but when you followed up, it was informed that the agent was unable to provide a report or list. We completely understood that and reassured that the list didn’t have to come from the agent, we just needed a simple list from your side to proceed with the re-clean. This helps ensure clarity for our cleaning team and avoids any confusion during the follow-up visit.
However, the very next day, it was informed again that the agent could not provide the list, and we again tried to clarify that the list could simply be provided from your end. Despite our efforts to proceed and resolve the matter, we were informed shortly after that another cleaning company was hired to re-do the work.
At that point, we explained that since a re-clean opportunity had not been provided to us, we would not be able to offer a refund or take the matter further, in line with our service policy. Even after this, we remained open and invited you to share an exit report or any final evidence for review. Unfortunately, we did not receive any further response.
We understand how upsetting this situation must have been, and we are genuinely sorry that our efforts to assist didn’t meet your expectations. Please know that our team made every attempt to work with you and resolve the issue through a re-clean, which remains our priority in any service concern.
We truly value your feedback, as it helps us identify areas where we can continue to improve our communication and service delivery. We’re sorry again for the experience and wish you all the very best moving forward.
Kind regards,
Team BCIC
0 Stars if I could. Extremely dodgey
Too exhausted to explain the entirety of the issues...but my god, don't touch these people with a 10ft pole. Not worth the headaches and countless phone calls with zero accountability.
They'll charge you extra than what they quoted you after their 'initial inspection'. They'll do a terrible job anyway. Terrible to deal with over the phone. Say they're going to fix an issue and then nothing happens. Call back and it's someone else.
And that's only some of the issues. 0 stars if I could. Don't go near these people.
5 juni 2025
Omdöme utan inbjudan
Svar från Bcic
Dear James,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with us left you feeling disappointed and frustrated. This is never the experience we want any of our customers to have.
We understand how stressful the moving process can be, and we regret that our service did not meet your expectations in terms of communication and coordination. Please know that we take all feedback seriously, and your concerns have been thoroughly reviewed by our team.
To clarify, a re-clean was arranged and completed, and we’ve since received confirmation that the property met the required standards during the final inspection. While we are pleased that the result ultimately met expectations, we acknowledge that the process should have been smoother and more transparent for you.
As a sincere gesture of goodwill, we’d like to offer you a $50 gift voucher, valid for one year, which can be used toward any of our future bond or spring cleaning services. We hope this can, in some small way, make up for the inconvenience you experienced.
We sincerely apologise for any confusion caused by our communication or quoting process, and we will be using your feedback to improve how we support our clients going forward. Your experience matters to us, and we genuinely regret that we did not deliver the level of service you deserve.
Kind regards,
Team BCIC
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.