I made a mistake in dedicating a wrong address for delivery sorry to say upon calling the warehouse help desk they could not change the address for delivery so had to cancel order . Actually went in... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Amazing customer service - one item was slightly damaged due to delivery and was put IMMEDIATELY right which was amazing!! 5 stars completely to Iqra… we will 100% be recommending bathroom mountain to... Se mer
Much the same as when I reported that part of my delivery was damaged, Muhammad handled my request for a replacement very professionally. I have always been of the opinion that any company can experi... Se mer
Really great customer service. Usually when I send a query to retailers. I have to wait a few days. Waliya from Bathroom Mountain was so quick at answering my query. Surely a world record response via... Se mer
Företagsinformation
Om Bathroom Mountain
Skrivet av företaget
Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.
We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.
Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.
ServiceOur dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.
ProductOur extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.
PriceWith a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.
Store LocationsWe welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.
Skrivet av företaget

- Affordable Luxury:
- Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
- Customer-First Approach:
- We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
- Swift UK-Wide Delivery:
- We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
- Your Opinions Shape Us:
- Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.
Kontaktuppgifter
Harewood Street, , ST6 5DX, Stoke-on-Trent, Storbritannien
- 01782 405047
- customer.service@bathroommountain.co.uk
- bathroommountain.co.uk
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Saba was so helpful and done everything…
Saba was so helpful and done everything to resolve my issue
Junaid was absolutely superb with his…
Junaid was absolutely superb with his over the phone help regards my order! Top of the top! Thank you!
Strongly recomended!
Customer service couldn't be more…
Customer service couldn't be more helpful and pleasant. Spoke to Junaid on this occasion. Excellent company. I've had a few issues (me changing my mind not the company) and they have been brilliant. Would highly recommend.
Professional Customer Service
I needed to contact Bathroom Mountain re a faulty product. This was expertly dealt with by Kelsey and the issue was rectified immediately. I was very impressed by the professional handling and would not hesitate to use Bathroom Mountain in the future.
Excellent customer service from start…
Excellent customer service from start to finish. Haider was professional, efficient and dealt with my query quickly. The whole process was straightforward and hassle-free. I would happily recommend them.
Great Service
Much the same as when I reported that part of my delivery was damaged, Muhammad handled my request for a replacement very professionally. I have always been of the opinion that any company can experience problems - its how they deal with those problems that sets them apart from the rest. Sensible companies know that customer retention is the most important matter. Thanks again Muhammad.
Excellent service easy to order
Excellent service easy to order, prompt delivery and quality products
Minahil did a fantastic job of sorting…
Minahil did a fantastic job of sorting a replacement item for me. Quick response and scheduled collection and replacement on the day I wanted. Brilliant customer service.
I made a mistake in dedicating a wrong…
I made a mistake in dedicating a wrong address for delivery sorry to say upon calling the warehouse help desk they could not change the address for delivery so had to cancel order . Actually went in the same day and re ordered through staff on the floor who were really helpful and asked if I had ordered all
Parts and it seem I had not so orders extra for fitting s and delivered at correct address
The assistance i received from Minahil…
The assistance i received from Minahil on a item missing was exceptional. It was dealt with promptly and professionally. Would use bathroom mountain again and recommend to friends and family.
Sabah was fantastic again excellent…
Sabah was fantastic again excellent customer service
Extremely helpful
Narish was extremely helpful and professional and helped me order a sink replacement within 10 minutes. Wonderful service, thankyou for your help.
Thanks Alina for your great customer…
Thanks Alina for your great customer support and service. My traditional antique gold radiators look amazing and were very reasonably priced. I will be ordering more in the future for a couple more rooms. Many thanks Michelle
Satisfactory
The toilet is beautiful. Delivery is on time. Problems occured is sorted out with quick sponses. I am very happy with the product and customer service
Charlotte was amazing!
I have ordered several beautiful items from Bathroom Mountain and have been extremely pleased with my purchases. I experienced a small issue, but it was resolved straight away by Charlotte, who was incredibly helpful and professional throughout. Excellent customer service and a great shopping experience. Thank you!
Mohammed was very helpful
Great customer service
Good pricing, great range of products and really helpful customer service. Both Mussab and Waliya responded to my email enquiries really promptly, kindly and professionally and were able to resolve a concern I had. Would definitely recommend.
I recently bought a bathroom Unit from…
I recently bought a bathroom Unit from this company. From ordering to delivery was first class.
While the bathroom Unit was being installed we had issues with toilet seat. Minahil dealt with my query 100%. There were a few emails going back and forth.
This was dealt with professionally and in a timely manner
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