Alina was most helpful when I needed to add in an item I’d missed. She promised a credit for the extra delivery charge I’d had to pay, arranged for both orders to be combined into one delivery and ev... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Gina provided us with incredible service and sorted out our issue quickly and went above and beyond to provide great customer service . We are doing a big renovation project and have come across lots... Se mer
Ordered a couple of items, separately but then realised I could have saved on delivery charges if I had ordered them together. Harmain was able to refund the delivery charge during an online chat ses... Se mer
I think the quality of a company is revealed when customer services are involved. I returned a tap because it wasn't what I needed. Nothing wrong with it, but Bathroom Mountain refunded without fuss.... Se mer
Företagsinformation
Om Bathroom Mountain
Skrivet av företaget
Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.
We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.
Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.
ServiceOur dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.
ProductOur extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.
PriceWith a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.
Store LocationsWe welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.
Skrivet av företaget

- Affordable Luxury:
- Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
- Customer-First Approach:
- We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
- Swift UK-Wide Delivery:
- We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
- Your Opinions Shape Us:
- Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.
Kontaktuppgifter
Harewood Street, , ST6 5DX, Stoke-on-Trent, Storbritannien
- 01782 405047
- customer.service@bathroommountain.co.uk
- bathroommountain.co.uk
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Mussub provided me with information on…
Mussub provided me with information on taps and other bathroom renovation items. He was knowledgeable, pleasant and quick to provide guidance.
Abdul basit was very eager to help and…
Abdul basit was very eager to help and made things very easy for me. Would 100% recommend bathroom mountain.
Thanks again Abdul
Great customer service
Minahil Memood was extremely helpful and resolved my query speedily and professionally. I received my replacement order in 24 hours. Great customer service.
I had a few problems getting a response…
I had a few problems getting a response from this firm when my order needed amending and I had to send a number of emails to chase them - eventually customers services did sort out my order satisfactorily. Items are good and Muhammed did arrange a refund and overall everything worked out. I would use them again.
Excellent service
I would highly recommend Bathroom Mountain. They offer excellent quality products at reasonable prices with outstanding customer service. Haider promptly and efficiently dealt with a replacement product that I requested.
Tim was fantastically helpful with my…
Tim was fantastically helpful with my order and would recommend this website highly. Tim really knew his stuff and was able to offer helpful advice when I was unsure. Thank you Tim!!
Gina provided us with incredible…
Gina provided us with incredible service and sorted out our issue quickly and went above and beyond to provide great customer service . We are doing a big renovation project and have come across lots of unhelpful people but having customer service from people like Gina means we will 100% be returning to bathroom mountain for our next bathroom products. Thank you!
Waleed was very helpful and got rid of…
Waleed was very helpful and got rid of my worries quickly, very easy to resolve my issues.
The ordering process was simple
The ordering process was simple, delivery was superfast.
The product was faulty, but Junaid in customer services helped sort it out.
They could be a bit more flexible about adding/amending products, but without doubt the service overall is excellent.
Sajeel was very helpful
Sajeel was very helpful, kind and polite. Thank you very much
Refund of delivery charge after ordering a second item
Ordered a couple of items, separately but then realised I could have saved on delivery charges if I had ordered them together. Harmain was able to refund the delivery charge during an online chat session (as well as changing the date of delivery which I wasn’t able to do online); great service from Harmain! Thanks.
Purchased a mirrored bathroom cabinet…
Purchased a mirrored bathroom cabinet with Bluetooth which arrived quickly and well packaged. Fitting was easy and it looks and sounds great. The ordering and checkout was a simple process. Would use this company again if needed.
Kerry was extremely patient and helpful…
Kerry was extremely patient and helpful with my issue even though the same situation occurred twice over, being able to talk to a person helped in understanding what was needed and how we could get around the issue
Excellent service
Excellent service! A customer service manager, Sammi, was incredibly helpful and super professional. Thank you for the great support.
Vanity unit now in place…
Easy to order even for someone not very tech savvy.Delivery company were excellent kept me updated all along.Would use again
Haider was very helpful
Haider was very helpful, listended to my query, did not rush me and offered me the best solution and price for my large bathoom order, Next day delivery too, so I am very happy,
Excellent customer service
Ordered a few things for my new bathroom and all arrived promptly. There was a bit of an issue with one of the products however Muqaddis was very helpful and helped resolve the issue at hand. When purchasing higher value items excellent customer service is critical in case anything happens - I am very pleased with the service I have received :)
Very friendly and helpful service from…
Very friendly and helpful service from Sajeel at Bathroom Mountain. Would certainly recommend you.
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