This is my second order from bathlabs. Had a good experience with both in terms of delivery of goods but very quickly a part broke (toilet seat fixing). I contacted them via email to report and they... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent service from Bathlab. Ordered tap on Monday and it arrived on Wednesday. The bath filler was easy to fit and operate and looks great, but as mentioned in previous comments its performance... Se mer
Företaget har svarat
Purchased a rimless back to wall toilet, soft close toilet seat and concealed flush. Products are good quality. Only gripe is the flush plate is a bit cheap and I don't think it will last long. Commu... Se mer
Företaget har svarat
Once our order was placed they kept us updated at all times. The order arrived in the alloted time frame well packed and in great condition except one item the toilet seat which had been damaged in tr... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
BathLab.co.uk is an online bathroom and shower retailer committed to making your dream bathroom a reality. We work direct with our suppliers to provide the latest in bathroom design at highly affordable price. We have been selling bathrooms online for over 15 years, so we know what is important for our customers. Unlike many bathroom retailers, our stock levels are kept updated so that when you buy from us you can relax knowing that your order will be with you soon. We offer free delivery in the UK for orders over £299 and the vast majority of our products can be with you within a few days, some even on a next day basis. If you have any questions or need help with your order, we are more than happy to assist. We are smaller than some of the "giants" in our industry which means we are able to answer our customers far quicker, we take pride in offering a high standard of customer service!
Kontaktuppgifter
Storbritannien
- bathlab.co.uk
4,3
Utmärkt
141 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The order arrived very smartly and…
The order arrived very smartly and swiftly. It hasn't been opened yet as the plumber was not swift. So I cannot comment on the products.
29 april 2024
Svar från BathLab.co.uk
Hi Fiona,
Thank you for your review and it's great to hear that the order arrived as expected.
Kind regards,
Greg
We ordered the wrong colour vanity …
We ordered the wrong colour vanity unit be mistake and it was swiftly swapped for the correct colour
Great correspondence and great products
26 april 2024
Svar från BathLab.co.uk
Hi,
Thank you for the review and feedback, it is much appreciated. And I'm glad we got the unit colour sorted out for you!
Best regards,
Greg
Excellent service.
26 april 2024
Svar från BathLab.co.uk
Hi Martin,
Thank you for your review and kind words.
Best wishes,
Greg
Ordered two sets of radiator valves
Ordered two sets of radiator valves. They arrived on time and are perfect. Used them for bathroom towel radiators.
12 april 2024
Omdöme utan inbjudan
Svar från BathLab.co.uk
Hi Elizabeth,
Thank you for your review, I am glad you are happy with the valves!
Best wishes,
Greg
not clear when you order handles that…
not clear when you order handles that is only one handle had to order another one cost me delivery charge twice because of this
27 april 2024
Svar från BathLab.co.uk
Hi Roy,
Thanks for the review. Sorry you were disappointed that the handle was a single handle and not more than advertised. The description does list this as single handle, the image is a single handle and the quantity drop down menu allows you to select the quantity needed - but I appreciate it can be easy to miss these things.
I'm not sure the 1/5 star review is quite fair, but never mind!
Best wishes,
Greg
Svar från BathLab.co.uk
Hi Julie,
Thank you for your review, that is much appreciated.
Kind regards,
Greg
Easy purchase.
Easy ordering and item purchased were delivered within the given time scale.
27 februari 2024
Svar från BathLab.co.uk
Hi Terry,
Thanks for the review, glad to hear it arrived on time.
Best wishes,
Greg
Very good customer service
Very good customer service re an out of stock item where I was continually updated.
1 mars 2024
Svar från BathLab.co.uk
Hi Paul,
Thanks for your review and I'm glad you are happy with the service provided.
Best regards,
Greg
Once our order was placed kept us…
Once our order was placed they kept us updated at all times. The order arrived in the alloted time frame well packed and in great condition except one item the toilet seat which had been damaged in transit. Informed them on the day of arrival and they got back to us within an hour to arrange a replacement. This arrived two days later. Excellent customer service would not hesitate to recommend this company and would certainly use again for any future needs.
26 februari 2024
Svar från BathLab.co.uk
Hi Glen,
Thank you for your review and kind words. I am glad to hear you are happy with everything and glad we could sort the damaged seat out quickly for you.
I hope the room is coming along well!
Kind regards,
Greg
Good quality product
27 januari 2024
Svar från BathLab.co.uk
Hi Surinder,
Thank you for your review, I'm glad to hear you are happy with your order.
Kind regards,
Greg
Great customer service…
We received excellent customer service from Greg, we found him very accommodating and responsive.
Efficient delivery, very pleased with our vanity unit and sink.
17 januari 2024
Svar från BathLab.co.uk
Hi Claire,
Thank you for your review. I'm glad I could help and even more glad to hear you're pleased with the new unit!
Kind regards,
Greg
Great apart from item damaged
Great apart from item damaged. And it was somewhere where you wouldn’t notice until fitting it. Have asked for some guidance but not hopeful due to there being a contact within 48hrs policy
6 januari 2024
Svar från BathLab.co.uk
Hi Cheryl,
Thank you for your review. Unfortunately you did report the damage outside of the time window given for that but please do come back to me on the email I sent you and we can see if there is anything we can do to help.
Kind regards,
Greg
Excellent customer service
Unfortunately, due to incorrect supply information from their suppliers, it was looking as though items we’d ordered over the Christmas period wouldn’t arrive in time for our bathroom fit. However, Greg at Bathlab went above and beyond to ensure that in the end they were delivered in time. I couldn’t recommend this company more highly, they absolutely know how to deliver excellent customer service.
8 januari 2024
Svar från BathLab.co.uk
Hi Carrie,
Thank you for your lovely review, I am glad we managed to get this resolved in time for you and hope the renovation is going well!
Kind regards,
Greg
A prompt service and far cheaper than…
A prompt service and far cheaper than high street costs.
3 januari 2024
Svar från BathLab.co.uk
Hi David,
Thank you for your review, I'm glad to hear your order arrived promptly and was good value.
Kind regards,
Greg
Amazing customer experience and…
Amazing customer experience and beautiful products!
1 december 2023
Omdöme utan inbjudan
Svar från BathLab.co.uk
Hi Sophie,
Thank you for your feedback and the kind comments. I am glad to hear you have been happy with everything.
Best wishes,
Greg
Very quick delivery well protected all…
Very quick delivery well protected all around the bath, beautiful bath,
1 problem it would have saved a lot of time if this bath had instructions attached to the selling instruction's this" bath cannot be drilled to take a mixer tap and can only take a very new style bathtub "filler costing another £129.00" otherwise very happy with supplier and bath tub
6 december 2023
Svar från BathLab.co.uk
Hi Ann,
Thank you for your review and feedback which is very much appreciated.
I have checked your order and cannot see that we have supplied you with a bath, just a filler tap - but it might be from a different order? Regardless, happy to hear you're happy with everything and I hope the project is going well.
Kind regards,
Greg
Price and quality excellent
I bought a new toilet from Bathlab, price and quality were excellent. I was pressed for time with the installation and Greg was so helpful. The item was delivered in good time and i was so grateful.
29 november 2023
Svar från BathLab.co.uk
Hi Gillian,
Many thanks for taking the time to leave us this review and I am very glad to hear you are happy with the new toilet.
Kind regards,
Greg
very helpful and a great product
6 november 2023
Svar från BathLab.co.uk
Hi Catherine,
Thank you for the review, I hope the room is coming together nicely for you!
Kind regards,
Greg
Great service and products
Great service and products, very good value. Would have given 5 stars but one small part was faulty. It was very swiftly replaced but is yet to be fitted by the plumber and it looks slightly different from original but I expect it to be all good. Greg is a real person and not a bot and very easy to communicate with.
30 oktober 2023
Svar från BathLab.co.uk
Hi,
Thank you for your review and your kind words. The replacement part should be fine but if there are any concerns please do come back to me and I can look into that for you.
Otherwise, I hope the bathroom is coming along well and I am sure it will be stunning once completed!
Kind regards,
Greg (not a 🤖!)
Patient and efficient service
Greg was very patient and helpful during the whole ordering and returning processes.
His support was invaluable.
Thanks so much
12 oktober 2023
Svar från BathLab.co.uk
Hi Joan,
Thank you for your kind review. I'm very glad to have been able to help and hope the new bathroom is coming along well!
Kind regards,
Greg
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.