I signed up for a 0 percent interest free credit card i put 1500 pounds on it then unannounced i got a text message telling me if i purchased anything else i would get charged a higher interest percen... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Uncertainty about having to use an app on a mobile phone. Might close my account if I can't manage my account in a safe environment at home. Unless M&S are going to give me a smart phone dedicated to... Se mer
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Tried several times to do the digital logon which managed to complete just days before the offer ran out. However more user error and they really need to remember their customers raised in the very... Se mer
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Have been using the M & S credit card for a number of years and I use it for all my shopping. I love being able to collect the reward points towards things at Marks and Spencer and also being a member... Se mer
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Företagsinformation
Skrivet av företaget
M&S Bank launched in Autumn 2012, built on the foundations of M&S Money, which provided a range of financial products and great customer service for over 25 years. We aim to put you first and provide straightforward financial products and great customer service. We’re committed to building lasting relationships with everyone who banks with us by being truly focused on you, the customer.
Kontaktuppgifter
M&S Bank, PO Box 325, NR18 8GW, Wymondham, Storbritannien
- bank.marksandspencer.com
3,9
Bra
3 tn omdömen
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service highly recommended
19 maj 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Steve, Thank you for recommending us as a card provider, with excellent service. Thank you for leaving feedback. - Kim
Great app and easy to navigate
Great app and easy to navigate. By using the credit card you still get cash vouchers back for the points and offers on the sparks card. The vouchers are a good incentive.
19 maj 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Nicola, It's great to hear you love using the app and find it easy to navigate. Also, you are benefitting from the Rewards vouchers this feels like such a treat when they arrive. Thank you for leaving feedback. - Kim
Talk to a person not a robot!!!
Spoke to a person on the phone today, they sorted my problem out straight away, love the fact I can speak to someone and not a robot, I will be staying with my M&S credit card.
18 maj 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Carmel, It's great to hear you have had your problem sorted out straight away. We love speaking to our customers so thank you. Here is to many more years as our customer. Thanks for the feedback. - Kim
M and s credit card
Always updated. Notification of when I'm using up my credit.
18 maj 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Mikela, Thank you for leaving feedback, the notifications are a really handy feature to keep you on track. - Kim
I’m in M&S every week
I’m in M&S every week
I’ve been using my marks credit card to buy and pay it off asap
I still get points and vouchers which I use to pay for Xmas. So no big bills at the end of the yaar
18 maj 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Gwilym, This is great news, shopping M&S each week building up your Rewards. Saving and putting them towards Christmas really helps spread the cost of an expensive month. Here is to many more shopping days and rewards. Thank you for leaving lovely feedback. - Kim
Easy to use and navigate.
Easy to use and navigate.
Regular email updates and great incentives.
Well worth opting for the £10 a month to get more incentives.
18 maj 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Paula, This is great to hear that you benefit from the rewards club, and you enjoy the regular emails incentives. Thank you for your feedback. - Kim
Very happy with M&S credit card
I have used M&S credit card for a number of years and I love the rewards that I receive for using my card. I am very happy with the service that I get from M&S.
18 maj 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Helgs, Thank you for your feedback. This is great that you love and benefit form the rewards and you are happy with the service we provide, this is how it should be. Thank you - Kim
Have spent far too much time over the…
Have spent far too much time over the past few days trying to link my credit card to Sparks card and using the app. Have now uninstalled as it. Even spoke to an advisor who couldn't seem to assist me. Marks should stick to knickers.
18 maj 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Angela, Thanks for your feedback. We understand your disappointment and would like to investigate what went wrong. If you reach out to our team, we’ll do our best to make things right. You can find the ways to get in touch on the ‘Contact us’ page of our website. Thanks - Kim
I have held an M&S credit card for over…10 years
I have held an M&S credit card for over 10 years, have always found statements clear and concise to read , not all card companies are so !
18 maj 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Bob, Thank you for being our customer for 10 years that's an amazing, its great everythign is clear and easy for you to read. Thanks for taking your time to leave feedback. - Kim
Entering the M&S Credit Card Free prize drawM&S Credit Card Free prize…
Entering the M&S Credit Card Free prize draw to win 2 Ticket to see Peter Kay 'Laugh Out Loud' at the M&S Arena plus many extras was quick easy and simple. Thank you for this offer. Peter Mullins
18 maj 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Peter, This is great that you have entered the free draw. Good luck. Its great to hear was quick & easy. Thanks for leaving feedback. - Kim
Svar från M&S Credit Card
Hi Vicky, This is great to hear that our customer services are fantastic. Thank you for your feedback. - Kim
Never had a problem
Never had a problem, so in my book that’s great!!!
18 maj 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Sandra, This is music to our ears, It's great to hear when things move smoothly. Thanks for leaving feedback. - Kim
I had M&S credit card for many years
I had M&S credit card for many years, I love to shop on line and pay with it. I have a direct debit and always pay monthly. I’m happy with this arrangement. So far so good
18 maj 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Rebeca, Thank you for being a customer of M&S for years, it's great that you use it a lot to pay for items this means you get the benefit of receiving the vouchers too. Thank you for taking the time to leave feedback. - Kim
Hidden cost of a credit card 'freebie'
Sorry but why does M&S think its a good idea to pay £10 a month for a credit card in exchange for £120 in vouchers.
This is NOT explicit in your advertising, and only comes later in the small detail. On your website, it definitely is NOT highlighted. Folk think WOW, I'm getting all these lovely offers, yet they do NOT realise they are in fact paying for the vouchers themselves.
What a sly rip-off.
No wonder customers are leaving in their droves. Stop pulling the wool over your customers eyes. Shame on you meanies.
18 maj 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Geoff, I'm sorry to hear you are disappointed the value is just for the vouchers this does not include the hot drinks vouchers or the Birthday treat. If you would like to speak to us to discuss please find our contact details on our website. Thank you for leaving feedback. - Kim
Always really helpful and excellent…
Always really helpful and excellent customer service.
18 maj 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Jo, This is really great to hear, thank you for leaving feedback. - Kim
Easy system to navigate and very…
Easy system to navigate and very efficient.
2 maj 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Joe, excellent that you find everything east to navigate. Thank you for your feedback. - Kim
Never had an issue with M&S after many…
Never had an issue with M&S after many years banking with them and their Food-hall is simply the Best!
18 maj 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Steve, Thanks for leaving feedback. It's great to hear you have had the card for many years with no issues this is what we like to hear. We also love the food hall food - Kim
Don't want to be forced onto mobile app.
Uncertainty about having to use an app on a mobile phone. Might close my account if I can't manage my account in a safe environment at home. Unless M&S are going to give me a smart phone dedicated to that task.
People are putting too much confidence in the insecure tech world we are being forced to live in. I need reassurance. Suggested by M&S email to me.
15 maj 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi John, We understand about security hence why we do suggest the mobile app as you can set up biometrics making it very secure. We do take cybersecurity very seriously. If you need help we do have help section on our website, or you can call into us and we can talk you thought it all. Thank you for leaving feedback. - Kim
What a sad strange Bank
What a sad strange Bank. Apply for a credit card, receive said credit card, receive pin number, receive a welcome pack, join the rewards scheme. Try to use the credit card, response sale declined. Contact alleged Bank, apparently for no apparent reason the card has been withdrawn. AVOID.
14 maj 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Mark, Thanks for your feedback. We understand your disappointment and would like to investigate what went wrong. If you reach out to our team, we’ll do our best to make things right. You can find the ways to get in touch on the ‘Contact us’ page of our website. Thanks - Kim
M&S Bank alienating older customers.
I don't want to download the app. My phone is full of useless apps. I am extremely unhappy to have to go back to queuing in my bank to pay my M&S credit card bill because they won't accept debit card payments online.
15 april 2026
Omdöme utan inbjudan
Svar från M&S Credit Card
Hi Mrs Donaldson, We understand your disappointment, we are making changes to help avoid issues with payments. There are still many ways to pay if you visit our website you can find them on our website. Thanks for leaving feedback. - Kim
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