Attention, ce loueur refuse les cartes de crédit émise par des banques en ligne (comme BoursoBank!) malgré le fait que ce sont bien des cartes physiques, et donc je n’ai pas pu prendre le véhicule de... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
L'auto che dovevamo noleggiare era una Polo automatica, allo sportello ci hanno proposto una Yaris automatica con una tacca di benzina oppure un'altra auto di categoria superiore ma che comunque per i... Se mer
Företaget har svarat
Very pleasant experience. Got upgraded to a much better (practically brand new) car for free. Staff was very polite and helpful. No issues with booking or extra charges.
Företaget har svarat
Easy pick up and return. Accepted the fact we had our own insurance which is a breath of fresh air when dealing with car hire companies these days. Car was great and friendly staff
Företaget har svarat
Företagsinformation
Skrivet av företaget
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Kontaktuppgifter
Viale Enrico Forlanini 123, 20134, Milano, Lombardia, Italien
- +39 388 405 7996
Auto e furgoni
3,9
Bra
243 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 92 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The staff are fantastic to deal with
The staff are fantastic to deal with. They literally couldn't be more helpful and I'll use them the next time I visit Italy for sure.
19 augusti 2025
Svar från autovia.it - Linate Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Noleggio perfetto!
12 augusti 2025
Svar från autovia.it - Linate Aeroporto
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
Onbezorgd een auto huren met vriendelijk personeel.
Vriendelijk personeel, goede service en afspraken. De auto was prima stond klaar voor ons. Fijne ruime auto. Bij terug brengen ook weer heel vriendelijk. Zeer tevreden en aan te raden.
31 juli 2025
Svar från autovia.it - Linate Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Noleggio perfetto
Ho noleggiato presso questa sede e la mia esperienza è stata perfetta : vettura nuovissima e pulitissima .. cortesia del personale al primo posto … grazie
21 juli 2025
Svar från autovia.it - Linate Aeroporto
Grazie per il suo fantastico feedback! La soddisfazione dei nostri clienti è la nostra priorità, e sapere che ha apprezzato il nostro servizio ci riempie di orgoglio. Speriamo di rivederla presto per un altro noleggio con Autovia!
Personale gentile e professionale
19 juli 2025
Svar från autovia.it - Linate Aeroporto
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
Svar från autovia.it - Linate Aeroporto
Dear Customer,
thank you for your positive feedback about our service and vehicle. We take note of your suggestion regarding the parking return: we are committed to improving this aspect to make the process clearer and more stress-free, where possible.
We hope to welcome you again in the future.
Best regards,
Autovia Team
Rental refused despite valid ID – no refund given
I had prepaid for a vehicle rental and showed up at the agency with a valid physical ID, exactly as required. Despite this, the staff refused to give me the car, claiming my ID was not acceptable.
I contacted their customer service afterwards, and they falsely stated that I did not have my ID physically with me — which is simply untrue.
They have kept my money and refused any refund. I've reported the case to the European Consumer Centre (ECC France) for assistance.
This is not just poor service, it's a dishonest business practice. I strongly advise others to avoid this company until they take accountability and treat customers fairly.
13 juni 2025
Omdöme utan inbjudan
Svar från autovia.it - Linate Aeroporto
Dear Customer,
We note that we have already addressed your concerns multiple times. We kindly ask you to refrain from repeating the same complaints publicly, as we have thoroughly reviewed your case and provided all the necessary explanations.
If you have any new information or further questions, please contact our customer service directly. We remain available to assist you within the terms and conditions of the rental agreement.
Thank you for your understanding.
Best regards,
Autovia Team
Stress Free car hire
Had a great experience with Iron Man at check in. Was really fast and a simple process. Iron Man was super friendly and helpful, he upgraded our car and even had the decency to come away from his desk to show me and my wife exactly how to find the location of the car park as we’d struggled to find it in our previous visit. I hire cars from airports at least 8 times per year and I have to say it was the best experience I’ve ever had for checking in. Zero queue! The hand back was also very straightforward and fast. We had a friendly lady who was also very efficient and the whole process was stress free. Will definitely be using EcoVia again.
14 juli 2025
Svar från autovia.it - Linate Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Bravura , empatia valgono molto più che un prezzo
la reception ha individuato subito la mia necessità, avevo sbagliato prenotazione con altro operatore che mi aveva indirizzato su altro aeroporto. La referente al banco ha letto la mia agitazione ed ha saputo trasmettermi serenità proponendomi una soluzione efficace ed economicamente molto vantaggiosa.
11 juli 2025
Svar från autovia.it - Linate Aeroporto
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
Svar från autovia.it - Linate Aeroporto
Dear Customer,
Thank you for your kind feedback! We're pleased to hear you were satisfied with the quick service and the quality of the car. If there's anything we can improve to make your next experience a full 5 stars, we’d love to hear your suggestions.
We hope to welcome you again soon!
Best regards,
Autovia Team
Esperienza TOP
Personale serio e professionale, si vede che cercano di fare de loro meglio. Complimenti!
11 juni 2025
Svar från autovia.it - Linate Aeroporto
Gentile Cliente,
La ringraziamo per il suo apprezzamento verso il nostro personale e il servizio offerto. Saremo felici di accoglierla nuovamente presso tutte le nostre filiali in Italia.
Cordiali saluti,
Autovia Team
Buon servizio
Buon servizio. Un pò troppo l'attesa per la consegna dell'auto. Migliorabile la pulizia interna del veicolo. Cortesia e professionalità del personale. Comunque soddisfatto del servizio complessivo.
3 juni 2025
Svar från autovia.it - Linate Aeroporto
Gentile Cliente,
la ringraziamo per il suo riscontro. Ci fa piacere sapere che, nonostante qualche attesa e una pulizia interna non ottimale, il servizio complessivo sia stato soddisfacente. Faremo tesoro dei suoi suggerimenti per migliorare ulteriormente.
Cordiali saluti,
Autovia Team
The personal was really gentle and fast.
10 juni 2025
Svar från autovia.it - Linate Aeroporto
Dear Customer,
Thank you so much for leaving such a positive review! We’re delighted that our service met your expectations. We look forward to welcoming you again in the future!
Best regards,
The Autovia Team
Semplice e efficace
Facilità al ritoro evidenziando la simpatia e gentilezza delle persone con cui ho parlato
8 juni 2025
Svar från autovia.it - Linate Aeroporto
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
The car I rented was faulty
The car I rented was faulty, or at least this is what the warning light on the display was telling me. I signalled the problem to the autovia service, who called the car assistance service. The car assistance took the car away for repair. I spoke and wrote to the customer care service: no reaction, and instead, one month later i received a request to pay 250 euros for the car assistance.
I am still waiting for the customer care to come back to me. It is virtually impossible to get hold of that service on the phone, so i can only hope to receive a reply to my messages.
Never again!!!!!
21 maj 2025
Omdöme utan inbjudan
Svar från autovia.it - Linate Aeroporto
Dear customer,
an internal check shows that roadside assistance intervened at your request for a fault related to a simple non-working light bulb, an anomaly that does not justify the use of a tow truck. We also specify that, having made the reservation through a broker, any requests for reimbursement must be addressed directly to them.
For further clarifications, we remain at your disposal at customercare@autovia.it.
Best regards,
Autovia Team
Svar från autovia.it - Linate Aeroporto
Gentile cliente,
grazie mille per averci lasciato una valutazione così positiva! Siamo felici che il nostro servizio abbia soddisfatto le sue aspettative. Speriamo di poterla accogliere nuovamente in futuro!
Cordiali saluti,
Staff Autovia
2h in line
Generally good, but you can end up waiting for 2h in the line because only one lady is working….
5 juni 2025
Omdöme utan inbjudan
Svar från autovia.it - Linate Aeroporto
Dear Customer,
we’re sorry to see such a low rating based only on the waiting time. Even if there is just one person visible at the counter, that doesn't mean other team members aren’t working behind the scenes to prepare vehicles and manage ongoing operations.
Please kindly note that we are currently in high season, which may cause some delays despite our best efforts to assist all customers promptly.
We appreciate your understanding and patience.
Kind regards,
Autovia Team
Katastrophales Erlebnis mit Gerichtsverfahren am Ende
Schlechter Kundenservice, nachträgliches Gerichtsverfahren und einfach ein katastrophales Erlebnis mit Autovia.
Mietwagen hatte kein Tropfen Motoröl und hatte 1h nach Übergabe und Abfahrt mehrere Kontrollleuchten an. Das Modell war in schlechtem Zustand und nicht wie angegeben bei der Buchung. Im Nachhinein hieß es der Kosten für das Öl könnten nicht erstattet werden.
Darüber hinaus haben Sie ein Jahr später erst über meine Firma versucht angebliche Schäden bezahlt zu bekommen und ein weiteres Jahr später gerichtlich über mich privat.
Ich kann nur dringend davon abraten Autovia als Mietwagenfirma zu nutzen. Auch nicht über Check24 o.Ä.
28 maj 2025
Omdöme utan inbjudan
Svar från autovia.it - Linate Aeroporto
Sehr geehrter Kunde,
es tut uns leid, dass Sie mit Ihrer Erfahrung unzufrieden waren. Wir möchten jedoch einige wichtige Punkte klarstellen:
Unsere Fahrzeuge werden regelmäßig gewartet und vor jeder Übergabe überprüft. Sollte während der Mietdauer ein Problem wie ein niedriger Ölstand auftreten, erwarten wir, dass der Kunde uns umgehend kontaktiert, damit wir schnell helfen können.
Bezüglich der nachträglichen Schadensforderung: Wir handeln stets auf Grundlage der dokumentierten Fahrzeugrückgabe und im Einklang mit geltendem Recht sowie den akzeptierten Mietbedingungen. Wenn ein Schaden festgestellt wird, der nicht gemeldet oder durch die Versicherung abgedeckt ist, behalten wir uns das Recht vor, entsprechende Schritte einzuleiten.
Sollten Sie weitere Fragen oder Unterlagen zur Klärung haben, können Sie uns gerne unter customercare@autovia.it kontaktieren. Wir sind jederzeit bereit, die Angelegenheit transparent und sachlich zu prüfen.
Mit freundlichen Grüßen
Autovia Kundenservice
Convienient and very good price
Very good price - even after last minute booking. It was easy to find the office in the airport, and was met by friendly staff who didn't insist on additional insurance and other add ons. Good condition of the car and great value for the price.
27 maj 2025
Svar från autovia.it - Linate Aeroporto
Dear customer,
Thank you for your kind feedback!
We’re glad to hear that you found our prices very competitive, even with a last-minute booking.
It’s great that you had no issues locating our office at the airport and that our staff provided friendly service without pushing additional add-ons.
We’re also happy the car was in good condition and that you felt you received great value.
We look forward to assisting you again soon!
Best regards,
The Autovia Team
Tout était parfait
Tout était parfait. La prise en charge, l’accueil, voiture nickel, tarif raisonnable.
9 maj 2025
Svar från autovia.it - Linate Aeroporto
Cher client,
Un grand merci pour votre retour positif !
Nous sommes ravis d’apprendre que tout s’est parfaitement déroulé — de la prise en charge à la qualité du véhicule — et que notre accueil ainsi que nos tarifs ont répondu à vos attentes.
Au plaisir de vous revoir bientôt dans l’une de nos agences!
Cordialement,
L’équipe Autovia
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
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