L'auto che dovevamo noleggiare era una Polo automatica, allo sportello ci hanno proposto una Yaris automatica con una tacca di benzina oppure un'altra auto di categoria superiore ma che comunque per i... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very pleasant experience. Got upgraded to a much better (practically brand new) car for free. Staff was very polite and helpful. No issues with booking or extra charges.
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Esperienza TOP ! Ho prenotato on line una vettura media per una settimana durante le Olimpiadi di Milano -Cortina. Al mio arrivo, un addetto al banco mi ha fatto riflettere che l'auto prenotata era t... Se mer
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Ho avuto un problema dimenticando le chiavi nella cassetta dei controlli, alla sera ho chiesto ad un addetto ai controlli se avessero trovato le chiavi e nel giro di 5 minuti mi sono state consegnate,... Se mer
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Företagsinformation
Skrivet av företaget
Autovia è una società operante nel settore “automotive” specializzata nel noleggio auto e furgoni. Costituita da tre aree di eccellenza altamente specializzate con un team di professionisti di grande preparazione ed esperienza, Autovia è in grado di affiancare Liberi Professionisti, Aziende, Holding ed Enti Pubblici nella definizione delle loro strategie di utilizzo delle vetture e dei veicoli commerciali in parco, dalla semplice richieste di ottimizzare costi e modi per andare da “A” a “B” alla definizione di una vera e propria Car Policy con un occhio attento al saving aziendale. Scopri di più
Perchè scegliere Autovia?
I nostri punti di forza
Azienda italiana
Ottima reputazione sul web e nel territorio
Crescita aziendale costante
Eco friendly
Visione internazionale
Struttura decisionale di alto livello
Partnership importanti
Network in continua espansione
Servizi e soluzione ad hoc
Azienda leader nel settore
Innovazione e strategia
Kontaktuppgifter
Viale Enrico Forlanini 123, 20134, Milano, Lombardia, Italien
- +39 388 405 7996
Auto e furgoni
3,9
Bra
242 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 93 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Breath of fresh air
Easy pick up and return. Accepted the fact we had our own insurance which is a breath of fresh air when dealing with car hire companies these days. Car was great and friendly staff
2 september 2026
Very pleasant experience
Very pleasant experience. Got upgraded to a much better (practically brand new) car for free. Staff was very polite and helpful. No issues with booking or extra charges.
29 augusti 2026
Svar från autovia.it - Linate Aeroporto
Dear Customer,
thank you for your feedback. We are pleased to know that you were satisfied with the service you received.
The Autovia Team
Noleggio ok ma con vettura diversa da quella scelta
L'auto che dovevamo noleggiare era una Polo automatica, allo sportello ci hanno proposto una Yaris automatica con una tacca di benzina oppure un'altra auto di categoria superiore ma che comunque per il nostro breve viaggio a noi non serviva. Abbiamo accettato la Yaris con evidenti segni di ammaccature e graffi un po' ovunque, ma ho accettato di sottoscrivere l'assicurazione totale (abbastanza conveniente) e quindi non ho avuto problemi in tal senso. Nel complesso ci siamo trovati bene con l'auto noleggiata e anche col personale, cortese e disponibile. Non metto più di tre stelle solo per la scelta obbligata della vettura, per il resto non ci siamo trovati male.
21 augusti 2026
Svar från autovia.it - Linate Aeroporto
Gentile Cliente,
grazie per aver condiviso la sua esperienza.
Ci fa piacere sapere che, nel complesso, si sia trovato bene sia con l’auto sia con il nostro personale, che ha trovato cortese e disponibile.
Le prenotazioni riguardano una categoria di veicolo e non garantiscono uno specifico modello. Quando il modello previsto non è disponibile, può essere proposta un’alternativa della stessa categoria oppure, se disponibile, una categoria superiore senza costi aggiuntivi.
Comprendiamo comunque che, per un viaggio breve, avere una scelta più vicina alle proprie esigenze sarebbe stato preferibile.
Il Team Autovia
Costo dell'Assicurazione
Ci vorrebbe più chiarezza nello specificare il tipo di assicurazione proposta!
19 augusti 2026
Svar från autovia.it - Linate Aeroporto
Gentile Cliente,
grazie per la sua osservazione.
Ci dispiace se le informazioni sul prodotto proposto non sono risultate abbastanza chiare. I Piani di Protezione Autovia sono servizi facoltativi e non costituiscono polizze assicurative: servono a ridurre o, a seconda del piano scelto, azzerare determinate responsabilità economiche previste dal noleggio, con specifici limiti ed esclusioni.
Il nostro impegno è rendere queste informazioni sempre più semplici e comprensibili, così che il cliente possa valutare con chiarezza le diverse opzioni prima di scegliere.
Il Team Autovia
È andato tutto bene
Rapidi nella consegna sia al check in che al check out .mi è stato proposto un up grade gratuito che ho accettato. Prenoterò ancora con Autovia le prossime volte.
16 augusti 2026
Svar från autovia.it - Linate Aeroporto
Gentile Cliente,
grazie per il suo riscontro. Sapere che il servizio è stato apprezzato è una grande soddisfazione per tutto il nostro team.
Il Team Autovia
Credit Card Issues
Before I go into the negatives of why you need to be careful when renting a car with Autovia, here are a couple positives:
- The car we had ran incredibly smoothly and had no issues when we returned it.
- The mileage was only 3000km so it was practically brand new.
Now here are the issues we ran into and something I would like to express about the Terms and Conditions which were not made clear to us before we collected our car - in which I will get into.
- So as part of the Terms and Conditions it states “A Credit Card (physical card) in the main driver’s name and surname (no abbreviations) with a large enough limit to cover the excess (EUR1390.00)”. However what is not made clear in the T&C’s is that if some of your documents have MIDDLE NAMES in full - as well as first and surnames - it will not match in their system, and therefore will not process as you being the same person. This means when we arrived, we were told that we could not take the car out… and the only option we had was to pay a sum of £751.65 which covered full insurance coverage (including hail which did not make much sense seeing as it was in the middle of August).
- They told us to try and see if easyJet (the flight company we booked the rental through) could help us. Unfortunately there was nothing they could do.
- The gentleman that served us was upfront and impolite, and did not give us any opportunity to read through any T&C’s or documents when he told me to sign the documents to confirm insurance… And after charging us this unbelievable sum, he asked us to give him a 5 star review.
- I will say however, he did feel bad for us and offer a free upgrade vehicle.
- Just after we were told we couldn’t take out the car because of my credit card, another family ended up having the exact same issue with their credit card, so it seems like this is a very common issue that needs to be properly addressed and looked into.
Overall, the experience in the car was good, but I would advise anyone looking to rent a car with this company to act with great caution. Even if there is one slight issue with the credit card, you will be forced to pay a full sum of insurance to cover the issue.
2/5 Stars
2 augusti 2026
Omdöme utan inbjudan
Svar från autovia.it - Linate Aeroporto
Dear Customer,
we are sorry that the issue with the credit card created such a difficult start to your rental, although we are pleased to read that the vehicle itself was in excellent condition and performed well.
For the rental guarantee, Autovia requires a physical credit card in the main renter’s name and suitable for the required pre-authorisation. The details on the card must allow the holder to be identified correctly. Where initials, abbreviations or incomplete names do not allow a clear match with the customer’s documents, additional proof may be requested or the card may not be accepted.
Our conditions do not state that the mere presence of middle names on identity documents automatically makes a card invalid. The key point is whether the cardholder can be identified with sufficient certainty.
Where the standard guarantee requirements cannot be met, the branch may in some cases offer an alternative solution with full protection that allows the rental to proceed. This option is intended to overcome the guarantee issue, but it remains optional and the customer is free to accept or refuse it.
We are also sorry for the way you describe the interaction at the desk. Customers must be given the opportunity to understand the documents and optional products they are being asked to sign, and requesting a positive review should never make the customer feel pressured.
The Autovia Team
AVOID
AVOID. They charged us 200euros extra for arriving "late" to pick up our car. They didn't pick up the phone when we landed to inform them ans ended up giving our car away...
7 augusti 2026
Omdöme utan inbjudan
Svar från autovia.it - Linate Aeroporto
Dear Customer,
we are sorry for the inconvenience you experienced and understand how frustrating it must have been to arrive at the rental desk and find that the vehicle you booked was no longer available.
Our rental conditions provide for a maximum grace period of 120 minutes from the collection time stated in the booking and, in any case, only within the branch opening hours. At airport locations, if the flight number was included in the booking, the grace period is calculated from the flight’s originally scheduled arrival time, again subject to the branch opening hours. Once this period has expired, the booking may be considered a no-show and the vehicle may be made available to other customers.
We are also sorry that you were unable to reach the branch when you landed. Collection outside the branch opening hours is only possible when authorised in advance and may involve an additional charge, as stated in the rental conditions.
From the review alone, however, we cannot determine exactly what the additional €200 amount you mention relates to.
The Autovia Team
Great experience
Great experience, good service at airport at pickup and the same at delivery. I got a better car than I booked. I rate the service 10 out of 10
9 juli 2026
Svar från autovia.it - Linate Aeroporto
Gentile Cliente,
grazie per la recensione positiva. Sapere che ha apprezzato il nostro servizio ci fa molto piacere.
Il Team Autovia
Svar från autovia.it - Linate Aeroporto
Gentile Cliente,
la ringraziamo per la fiducia e per la valutazione positiva. Siamo felici di averle offerto un’esperienza piacevole.
Il Team Autovia
Svar från autovia.it - Linate Aeroporto
Gentile Cliente,
la ringraziamo per il tempo dedicato a lasciare la sua valutazione. Siamo felici di aver contribuito a rendere positiva la sua esperienza di noleggio.
Il Team Autovia
Svar från autovia.it - Linate Aeroporto
Gentile Cliente,
grazie per aver condiviso la sua esperienza. Il suo apprezzamento è molto importante per il nostro team e ci incoraggia a migliorare ogni giorno.
Il Team Autovia
Coerente, funzionale, puntuale
Disponibilità, cortesia, impegno profuso nel trovare una soluzione congeniale.
24 juni 2026
Svar från autovia.it - Linate Aeroporto
Gentile Cliente,
grazie per la recensione positiva. Sapere che ha apprezzato il nostro servizio ci fa molto piacere.
Il Team Autovia
Good car and pickup/dropoff when we…
Good car and pickup/dropoff when we fond where to go.
Milan airport had changed since our last visit and it was difficult to find the right place for both pickup and dropoff. Clearer instructions and signs would have helped us save time and effort.
22 juni 2026
Svar från autovia.it - Linate Aeroporto
Dear Customer,
thank you for your positive review. We are pleased that you appreciated the car and the pick-up and drop-off process.
We are sorry that the directions at Milan airport were not clear enough, especially after changes in the airport area. We take note of your feedback: clearer information about the route, pick-up point and return location can certainly help customers find their way more easily and make the experience smoother.
The Autovia Team
We rented a car via booking.com in…
We rented a car via booking.com in Italy. Autovia didn't accept our credit card, they didn't accept our debit card and we didn't get the car. We called their customer support (from EU, their support is in UK) this 15 min call cost us 50 EUR. We got no help and at the end got asked to rate their service (haha) after we got to know that we will not receive a refund for a car we didn't get.
We then had to come back to the airport and overpay for the car from another provider (luckly they had a car available).
To summarise: we lost~300 EUR and ~2 hours of our trip
21 maj 2026
Omdöme utan inbjudan
Svar från autovia.it - Linate Aeroporto
Dear Customer,
we are sorry for the inconvenience experienced at pick-up and understand the frustration of not being able to use a booking that had already been made.
To release the vehicle, a physical credit card in the customer’s name is required and must be technically suitable to cover the security deposit, excess amounts, possible extras and contractual obligations. Debit cards, prepaid cards, virtual cards or similar payment tools are generally not accepted as a guarantee.
This information is stated in the pick-up requirements, in the voucher and in the conditions provided during the booking process. Booking.com also lists all the requirements needed to collect the vehicle, both during the booking process and after confirmation.
Without a suitable guarantee card, the rental cannot be completed under the standard conditions and a failed pick-up due to missing requirements is not refundable. We are also sorry that the phone assistance was not perceived as helpful.
The Autovia Team
Personale super disponibile
Personale super disponibile, sopratutto Cosimo che ha permesso il mio noleggio in tempi rapidi e fornendo consigli sull’auto da prendere in base alla mia esigenza
13 juni 2026
Svar från autovia.it - Linate Aeroporto
Gentile Cliente,
siamo lieti che il noleggio sia stato all’altezza delle sue aspettative. La ringraziamo per la fiducia accordata ad Autovia.
Il Team Autovia
My 8-day booking was cancelled even…
My 8-day booking was cancelled even though I had already paid an 80% advance. The cancellation happened simply because I arrived 3 hours late for the pickup.
Their policies seem heavily biased against customers. After cancelling my booking, they attempted to rent the same car to someone else at nearly double the original price while refusing to provide a refund. Overall, my experience was extremely disappointing and felt unfair and misleading.
29 maj 2026
Omdöme utan inbjudan
Svar från autovia.it - Linate Aeroporto
Dear Customer, we are sorry for the inconvenience experienced and understand your frustration at losing a booking that had already been largely prepaid.
Reservations are held within the tolerance periods stated in the rental conditions; beyond those limits, vehicle availability can no longer be guaranteed and a no-show may not be refundable. Any new rental proposal is made according to the availability and rates applicable at that time.
We regret that the handling and communication you received felt unfair or unclear.
The Autovia Team
AVOID AT ALL COSTS
AVOID AT ALL COSTS - con artists - when arriving at the pickup desk . handed over my visa credit for the deposit and was told that they wouldn't accept it despite it being a compliant card according to my booking voucher ( Halifax clarity credit card). was told the only way around it was if i purchased there top insurance coverage at an additional 250euros. the same thing happened to 3 other members of the group we were in despite us trying multiple different credit cards.
22 maj 2026
Omdöme utan inbjudan
Svar från autovia.it - Linate Aeroporto
Dear Customer, we are sorry for the inconvenience experienced at pick-up. A physical credit card in the customer’s name, valid and suitable to cover the security deposit and excess amounts, is required for the rental; if the card cannot be used as a guarantee, the vehicle may not be released.
Any proposal of full coverage is an alternative and discretionary solution intended to eliminate the excess amounts and make the rental possible even when the card is not considered suitable. Acceptance of this option always remains entirely voluntary.
We firmly reject the accusation that we are “con artists.” We consider this statement seriously damaging to our company’s reputation and potentially defamatory. Customers are fully entitled to criticise the service received, but allegations of fraudulent conduct should not be made without concrete and verifiable evidence.
The Autovia Team
ottimo servizio ,e assistenza
13 maj 2026
Svar från autovia.it - Linate Aeroporto
Gentile cliente, siamo contenti che il servizio sia stato all’altezza delle sue aspettative. Grazie per la fiducia!
Il Team Autovia
Noleggio Autovia
Tutto ok.
Cortesia, gentilezza del personale e auto super nuova e pulita.
La nostra esperienza è stata positiva
12 maj 2026
Svar från autovia.it - Linate Aeroporto
Gentile cliente, siamo felici che tutto si sia svolto nel migliore dei modi. La ringraziamo per la recensione.
Il Team Autovia
Never rent a car from Autovia unless you are willing to be scammed.
My recommendation is the same as before never rent a car from this company. The saga continues, so Autovia think that a pinprick(not even a chip) on a windcreen justifies a charge of €842 when epoxy would easily repair for max of €100. Their Trust Pilot team suggested I contacted customer services who would assist with a more transparent approach. I will let you form your own view as to whether the Trust Pilot team just provide a platitude so they can say they deal with complaints within 24 hours and whether the customer services team are useful. All I requested is copy of the repairers invoice supporting the charge of. €842. Clearly it does not exist.
Dear customer,
As we already explained to you, the damage found at the return of your rental was not present on the list of the preexisting damages on the second page of the contract.
Furthermore, there were no notifications to our staff indicating different damages at the beginning of the rental. So, the damage is under your responsibility.
Please consider that our technicians have controlled your case, and they confirm that the original assessment of your situation remains unchanged.
Best regards,
23 april 2026
Omdöme utan inbjudan
Svar från autovia.it - Linate Aeroporto
We are sorry to read your feedback and would like to clarify a few important points.
All charges applied at the end of a rental are based on the Terms and Conditions accepted at the time of booking and vehicle collection. As specified in our policy, damages to certain parts of the vehicle — including windscreen and glass components — are not covered by the standard limitation of liability and remain the responsibility of the customer, unless additional protection has been purchased.
Regarding the amount charged, please note that damage costs are not determined by a simple “repair vs. epoxy” assessment, but are calculated according to predefined criteria based on industry repair standards and technical evaluations. These include safety considerations and manufacturer guidelines, which often require full replacement even in the case of small impacts.
Our damage assessment process follows transparent and standardized tables, available here: www.autovia.it/wp-content/uploads/docs/tabelle-danni-20251030-092427.pdf
For each case, we provide supporting documentation such as photos, check-in/check-out reports, and damage evaluation details. These elements form the basis of the charge, in line with the contract agreed at the start of the rental.
Kind regards
Autovia Team
Detta är Trustpilot
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