autovia.it - Bologna Aeroporto Omdömen 

Unlawful Secondary Card Sweeps, Fraudulent Charges & Blatant Breach of Contract
​I am demanding the immediate reversal and full refund of €1,745.81 wrongfully charged to my account, alongside the permanent cancellation of all fraudulent claims tied to Rental Agreement No. 202601780304
​1. Complete Disregard for Purchased Protection
At pickup, I purchased Autovia’s top-tier "Freedom Plus HS" protection package, which explicitly provides zero excess (€0.00 deductible) for damage/theft and includes Premium Roadside Assistance. The agreed deposit cap on the contract was €500.00.
​2. Arbitrary Extortion & Unfounded Claims (Ongoing Since July 2026)
Following a mechanical issue where roadside assistance towed the vehicle in July 2026, Autovia went completely rogue:
​They illegally pulled an additional unauthorized €1,000.00 deposit from my account (totaling €1,500.00 held).
​They issued a fabricated invoice for €1,745.81, charging €250 for roadside assistance (which was contractually covered), €915 for "technical standstill," and €578.81 for a "missing second key"—despite only handing me ONE key at pickup.
​3. Refusal to Communicate & Automated Rejections
For weeks, Autovia ignored formal written notices and contractual evidence, responding only with generic automated boilerplate emails rejecting any resolution.
​4. Steps Already Taken & Further Fraudulent Actions
​Bank Chargeback: My primary card provider reviewed the contract and successfully granted a full chargeback for the unauthorized funds.
​EVZ Escalation: A formal cross-border legal complaint has been filed with the European Consumer Centre (EVZ / ECC-Net) for unfair commercial practices.
​Secondary Card Fraud: Once my primary card was blocked, Autovia illegally used stored card tokens to process an unauthorized €1,745.81 transaction on my secondary debit card under a secondary merchant ID (AUTOVIA BOLOGNA CALDERARA DBO) to bypass bank controls.
​Demand:
Autovia must refund the €1,745.81 immediately, cease all illegal terminal-swapping charges, and confirm in writing that this file is closed. A secondary chargeback for card token misuse and network rule violations is actively underway. Stay far away from this company.

Personale molto gentile è disponibile che soddisfa le esigenze del cliente servizio ed auto noleggiata eccellente

⭐☆☆☆☆

I booked a Peugeot 2008 through Ecovia (booking.com) for pickup at Bologna Airport. Instead, I was given an MG ZS, which was declared an “upgrade” — but in reality it was a downgrade in every meaningful way. The car itself was in okay condition, nothing terrible, but it clearly wasn’t the model or class I paid for, and calling it an “upgrade” felt like a way to avoid giving a proper explanation or compensation.

To make things worse, more than three months after returning the car on time and without any issues, I was suddenly charged an additional €265.00 with zero prior notice — no email, no invoice, nothing. I only noticed it by chance when checking my bank statement. I’ve had to contact both Booking.com and Autovia directly to try to get an explanation, and so far there’s been no transparency at all.

Between the misleading “upgrade” and this unexplained charge months later, I can’t recommend this rental experience. Be very careful and keep all your documentation.

Very good company 👌

What makes my experience look great, was that, the staff were all working professionally

We were very satisfied with the service. The car was in excellent condition, clean, and well-maintained. The staff were extremely friendly, professional, and helpful throughout the whole process. Everything went smoothly from pickup to return, with no issues at all. We would definitely recommend this rental company and would be happy to use their services again.

À notre arrivée à l’aéroport de Palerme, nous nous sommes présentés pour récupérer notre voiture de location. À notre grande surprise, l’agence nous a réclamé 240 € de frais supplémentaires au seul motif que le permis de conduire français était au nom de jeune fille, tandis que la carte nationale d’identité comportait le nom de jeune fille suivi du nom d’épouse.

Malgré nos explications et le fait qu’il s’agisse de documents officiels parfaitement valides, l’agence a refusé de reconnaître qu’il s’agissait de la même personne. Aucune compréhension, aucune volonté de trouver une solution, seulement une exigence de paiement supplémentaire.

Nous nous sommes sentis pris au piège après notre arrivée, sans réelle alternative pour récupérer notre véhicule. Cette pratique est scandaleuse et donne l’impression de profiter des voyageurs une fois sur place.

Je déconseille fortement cette agence. Si vous possédez un permis établi à votre nom de jeune fille et une pièce d’identité avec votre nom d’épouse, soyez extrêmement vigilants. Une expérience décevante qui a gâché le début de notre séjour.

Ecovia/Autovia is scam they took our money didnt give us our rental car or refund. The fraud lady 22 june 2026. 2000 oclock at Bologna airport was demanding international car licens. We have hired cars in Europe US and Asia newer had that problem. Even in the contract no place did they say we need anything then licens. We returned a car same day to Drivalia at the airport no problems. Our flight got delayed we had booked new car same day same place, she said no without international licens. We told her we have 3 children we have been on the airport since 1030 now we got canceld after 12 hours. But she was arrogant said "you no book with us, i no help you" We rented with Nogeelrio car rental 1 m from her desk they did not ask for anything. Autovia/Ecovia Fruvia should all be boycotted. Newer rent from them. They will not answer me like they answer under other complaints
In the recuirments for rental it states clearly if the license is not in Latin alphabets or english you need a international license. I had a EU standard license with latin and english alphabets. Autovia/Ecovia answerd me, but did not give me a solutions at the airport or in the reply. I lost all of my rent money.

Disponibilità, efficienza, polizze in grado di coprire chi noleggia da ogni inconveniente

Upgrade del veicolo rispetto alla vettura prenotata, senza costi aggiunti. Cortesia e gentilezza della ragazza che ci ha servito, ha fatto il resto

Ci siamo trovati subito bene con lo staff che si e dimostrato molto professionale ed esaustivo. Celere la consegna della vettura così come la consegna. Ottimo!

I rented a car at Bologna Airport. The car was in good condition, but strangely, it didn't have a full tank of fuel. When I returned, I left more fuel than I had when I left. I didn't take out supplemental insurance. After a few days, I was notified of minor damage to the bodywork, which I swear I didn't cause. I emailed the company with the video taken at the time of return, but I never received a response. The damage was charged to the credit card used as a security deposit. I think the company should conduct some staff checks because there's something wrong with the system. I don't recommend using this company.

Ho lasciato un oggetto in auto ed è ritornato a casa senza problemi.
qualche settimana fa mi ritrovavo a tornare da bologna in sicilia e dalla fretta ho dimenticato un paio di cuffie air pods di valore, l’assistenza è riuscita a recuperarle e a mettersi a disposizione per spedirmele in sicilia, se potessi metterei più di 5 stelle, davvero ottimo e super consigliato, affidabilità 100%

Fantastic Experience. All OK.

Personal muy amable y veloz en la entrega. Un coche casi nuevo y mejor del que yo habia reservado. Entrega en aeropuerto de Ancona velocisima y con gran amabilidad del personal. Muy recomendable

Personale gentile e professionale

I made a prepaid booking online and paid € 196.44 in advance. I arrived at the desk exactly on time on March 28th, 2026, ready to pick up my car. However, the staff refused to hand over the vehicle because I only had a debit card, not a physical credit card.

While I understand they have this written in their terms and conditions, their subsequent actions are completely abusive. Because of this technicality, they labeled me as a "No-Show" (despite me standing right in front of them) and kept 100% of my prepaid money. They provided absolutely zero service, kept my € 196, and undoubtedly rented the same car to someone else that day.

Charging a 100% cancellation fee for a service that was not rendered, without the company suffering any real financial loss, is a disproportionate and unfair penalty. While I was at the desk, I saw another customer going through the exact same nightmare.