Ashley was a huge help! I panicked when I realized I entered the wrong shipping address and the worry immediately faded when I was met with her kindness, humor and help. Big fan of the desk already, a... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Your instructions really sucks! Videos are useless! I really don’t understand how hard it is to mention in email or generate a video using AI or generate pictures using Claude to simply clearly mark “... Se mer
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I was reaching out regarding my Autonomous SmartDesk 2 Home, which has stopped lifting entirely. Alice from Autonomous reply the next day with a fix/reset of the desk and everything was back to... Se mer
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The Autonomous Core desk and chair set has been a great addition to my home office. The desk feels solid and stable even at full height, and the electric adjustment is smooth and quiet — no jarrin... Se mer
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Företagsinformation
Skrivet av företaget
The Everything Store for WFH ✨Best prices on a wide selection of high quality products. 🎉Log-in to access the best prices today! We build products for you to #worksmarter. Join the movement. #iamAutonomous #beAutonomous #autonomousdotai. Autonomous engineers stuff that frees you up to be adventurous. Let life take centre stage - go on impromptu getaways, take in the sights and see the world around you. For the world to truly be at your fingertips, you need the right tools.
Kontaktuppgifter
310 Nevada St, 92373, Redlands, USA
- (917) 825-7677
- human@autonomous.ai
- autonomous.ai
4,5
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 68 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Autonomous Inc
Hi there, thank you so much! We’re just as glad you found us. Enjoy your new desk and have a wonderful day.
Love the ergostool
Love the ergostool. Same top-tier build quality as one of the chairs I bought from them years ago and is still solid as a rock. Great company, great experience! Couldn't recommend them enough
10 mars 2026
Svar från Autonomous Inc
Thank you so much for your loyal support over the years!
We’re thrilled to hear your ErgoStool is 'solid as a rock' and that you're enjoying the quality. Your recommendation means a lot to us!
The chair is great
The chair is great! There was a small defect in the cushion but the support team reached and is sending a replacement at no charge. So a great chair and a great customer support team. What more can you ask for? I’m very pleased and would highly recommend.
10 mars 2026
Svar från Autonomous Inc
We’re happy to hear you love the chair, but also apologize for the defect on the seat cushion.
Our support team will reach out to you via email shortly to assist you further with it. We want to make sure you’re 100% happy with your purchase!
Svar från Autonomous Inc
We’re happy that you had a smooth experience from ordering to delivery. Hope you have a great time with your new desk!
Consistently Amazing
I purchased my Autonomous chair 6?ish years ago and decided I should replace the mesh backing that my cats thought was a great scratching post. I had no idea what email or account name I had used, or if I even had access to it, and could not find my digital receipt anywhere. Their representative Ashley was patient and kind, asked a few simple questions and found my receipt within minutes.
The quality of the chair is unbelievable - honestly nothing NEEDS replaced on it, the frame is stable and I've never had a part break or wobble on me (and I'm not a small person)
I was given clear and honest information on warranty, inventory, shipping times and the value of repair vs. replace with no pressure whatsoever.
This is one of the best brands I've ever worked with and I'm sooooo glad I went with them over that other big brand you're probably looking at purchasing from and wondering if it's worth it - don't do it. Get the Autonomous.
10 mars 2026
Omdöme utan inbjudan
Svar från Autonomous Inc
Hi there, we appreciate the shoutout!
6 years is an amazing run, and we're glad to hear your chair is still going strong. We’ll pass your kind words along to Ashley. She’ll be delighted to know that she could make things easier for you.
Thanks for choosing Autonomous. Enjoy your refreshed chair!
Une super chaise ultra confortable
Une super chaise ultra confortable, dans un style epurée et moderne elle s’intègre parfaitement à mon setup
1 mars 2026
Svar från Autonomous Inc
Hi there, appreciate your wonderful feedback! We're glad the chair is comfortable and fits perfectly with your modern setup. Enjoy your workspace.
Ashley was extremely helpful
Ashley was extremely helpful, knowledgeable and patient
4 mars 2026
Omdöme utan inbjudan
Svar från Autonomous Inc
Hi there, thank you for the review! We’re thrilled to hear that Ashley provided such helpful and patient support. We’ll be sure to share your kind words with them and the rest of the team.
Enjoy your new setup, and have a nice day!
Screw issues
I like the esthetic of the desk. However, my order arrived later than expected. Also, some of the screws were not able to screw all the way in despite using a screwdriver. The desk is not very stable because of that.
6 mars 2026
Svar från Autonomous Inc
Hi there, thank you for the feedback. We’re glad you like the desk's aesthetic, and we sincerely apologize for the shipping delay and the screw issues.
Our team is already in touch with you via email to assist further and ensure your desk is stable. Appreciate your kind patience!
Svar från Autonomous Inc
Hi there, thank you for the feedback! We’re happy our team could resolve everything so quickly for you. We're here whenever you need us!
Awful customer service
Awful customer service, and their ETA for shipping is lie. They will never notify you of delays. I place order on 23rd, and the item was out of stock, but they still sell it. They expect to have it somewhere after March 3, they dont know it for sure.
27 februari 2026
Omdöme utan inbjudan
Svar från Autonomous Inc
Hi there, we apologize for the delay and the lack of communication regarding your order. The cancellation has been processed as requested, and your feedback will help us improve our service moving forward.
We hope to provide a better experience in the future. Appreciate your kind understanding!
Chair construction is fantastic
Chair construction is fantastic! Great shipping times and the instructions to assemble the chair were easy and took just 1 person to complete. The mesh is sturdy and feels like a extremely expensive corporate office chair.
26 februari 2026
Svar från Autonomous Inc
Hi there, thanks for your awesome review! It's great to know the assembly was easy, and we're so glad you're loving the mesh.
Hope the chair makes your workdays more comfortable!
Good customer service, solid desk
Update:
Autonomous sent me a replacement desk top, it arrived very promptly, and it now looks great! There was definitely a QA issue with the first top, big difference in the quality of the replacement I received. Updated review to reflect this, good customer service and I really like the desk.
Original Review:
The color of the desk top is totally wrong! Otherwise high quality but the surface is practically red, and came covered with some kinda film on it… Major QA issue
22 februari 2026
Svar från Autonomous Inc
Hi there, thank you for your feedback! We are sorry to hear about the issue with the desktop color, and that is certainly not the experience we want for our customers.
We have further reviewed your case and are glad to hear you connected with our team to obtain a replacement surface. We hope you are enjoying your new desk! If there is anything else we can help with, please do not hesitate to reach out.
Ordering Replacement Parts
The experience was seamless and helped with ordering the replacement parts.
25 februari 2026
Omdöme utan inbjudan
Svar från Autonomous Inc
We’re happy to hear the process for your replacement parts was seamless. Please feel free to let us know if you need anything else!
Customer Service is great
25 februari 2026
Omdöme utan inbjudan
Svar från Autonomous Inc
Hi there, thanks so much for your kind review! If you ever need assistance with anything else, don't hesitate to let us know.
ashely took the time to help with the…
ashely took the time to help with the entire order process and made sure that i was taken care. she gave me recs as well as over all info and advice. granted it took like 30-40 mins to get in touch with a human but after that I was helped fully!
23 februari 2026
Omdöme utan inbjudan
Svar från Autonomous Inc
We’re so happy to hear that Ashley went above to assist you with the recommendations. We’ll be sure to pass your kind words to them!
Also, thanks for bear with us on the wait time—we're glad we could make it worth your while in the end. Great to have you with us!
A good choice
Full marks for prompt, friendly, helpful customer support.
The instructions that came with my desk had a couple of mistakes that made them tricky to follow (where do screws from bag H go?!) but I'd happily buy another because the product is great.
18 februari 2026
Svar från Autonomous Inc
Hey there, thank you for the kind words! We are really happy to hear you had a great experience with our support team.
We also thankful for the feedback on the assembly, and will pass that along to our team to improve. So glad you are enjoying the desk, and we would love to have you back anytime!
Helpdesk attendant was amazing - so happy with the service
Helpdesk attendant, Ashley, was incredible helpful in walking me through additional troubleshooting to hard reset my standing desk. I had very vey limited information on the device and Ashley was able to identify the model easily. They were able to get me the correct reset sequence (my device was a old discontinued model) and walk me through the additional steps to kick start a hard reset. The service was quick (no long wait times) and instructions were clear. So so thankful! I would rate more stars if I could.
20 februari 2026
Omdöme utan inbjudan
Svar från Autonomous Inc
This is so great to hear! We'll definitely share your 'extra stars' with Ashley. We're also glad she could track down your model and get that hard reset sorted.
Appreciate your kind words and for sticking with us!
Amazing product
Amazing product. The most comfortable chair I've ever sat in. and quick reliable customer service
17 februari 2026
Svar från Autonomous Inc
We're happy to know our team was there to provide quick support for you.
Thanks for the feedback and hope you enjoy the comfort!
Svar från Autonomous Inc
We’re pleased to know that the ordering process was easy and your item arrived as expected. Thank you for your support and we look forward to serving you again!
The customer service was exceptional…
The customer service was exceptional when I needed help with product setup and additional questions
17 februari 2026
Svar från Autonomous Inc
It’s our goal to ensure all your questions are answered thoroughly so you can get the most out of your purchase.
We appreciate your feedback and are here whenever you need further assistance!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.