I have multiple products with Autonomous, chair, stool, desk, and in my 3+ years, it's the first time I've gotten a problem with my chair. Ashley from customer service was phenomenal. Simple, clear, s... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent shopping and checkout experience. Products were delivered timely and are of incredible quality. Assembly instructions were clear and easy to read. This is the second desk purchase and won’t... Se mer
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Once again, Ashley to the rescue. Great customer support, Ashley guided me step by step to out rule problems and even though we did not get our desk to work, we found the issue. We got to replace a... Se mer
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They still stock parts for their older products, very convenient to be able to get replacements 6+ years after purchase. The website itself could be a bit more convenient in terms of being able to ord... Se mer
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Företagsinformation
Skrivet av företaget
The Everything Store for WFH ✨Best prices on a wide selection of high quality products. 🎉Log-in to access the best prices today! We build products for you to #worksmarter. Join the movement. #iamAutonomous #beAutonomous #autonomousdotai. Autonomous engineers stuff that frees you up to be adventurous. Let life take centre stage - go on impromptu getaways, take in the sights and see the world around you. For the world to truly be at your fingertips, you need the right tools.
Kontaktuppgifter
19055 Messenia Ln, 92570, Perris, USA
- human@autonomous.ai
- autonomous.ai
4,5
Utmärkt
3 tn omdömen
Har besvarat 76 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I love this company and their products
I love this company and their products/ customer service. I have had their chair for 6+ years and wanted a new seat. Ashley created me a custom order and it is on its way!
21 april 2026
Omdöme utan inbjudan
Svar från Autonomous Inc
Thank you for the amazing review! Having you with us for 6+ years truly means the world. We're so glad Ashley could help you get that custom seat order sorted out.
Your continued support is what keeps us going! Have a nice day ahead.
Customer service is great
Customer service is great - thanks to Ashley!
21 april 2026
Omdöme utan inbjudan
Svar från Autonomous Inc
Thank you so much for the 5-star review! We'll be sure to pass your kind words along to Ashley — She’ll be happy to know she could help.
Enjoy your setup, and don't hesitate to reach out if you need anything else!
5 STARS if the arm rests were longer…
5 STARS if the arm rests were longer and padded. Otherwise great so far.
16 april 2026
Svar från Autonomous Inc
We're happy you're having a great time with the chair so far.! Your suggestion is incredibly helpful, and we’ll pass this to our product team for future improvements. If you ever need further assistance, feel free to reach out.
Enjoy your new setup!
Perfect customer service
I have multiple products with Autonomous, chair, stool, desk, and in my 3+ years, it's the first time I've gotten a problem with my chair. Ashley from customer service was phenomenal. Simple, clear, solution found in a matter of minutes. It's weird to say, but I'm thrilled about my chair breaking and experiencing this amazing customer service! Hope everything will be fixed as quickly!
20 april 2026
Omdöme utan inbjudan
Svar från Autonomous Inc
We sincerely apologize for the issue with your chair, but we're delighted to hear that Ashley provided a clear solution you deserved.
It’s wonderful to have customers who support us across our entire product line. Thank you so much for your continued trust in Autonomous!
Quality products
15 april 2026
Svar från Autonomous Inc
Thanks for the shout-out! We’re happy to hear you’re loving the quality. Let us know if you ever need anything else for your workspace.
Making it cheaper
You replaced the area under the desk that holds the electronics with plastic instead of the metal box that was 100% better .
15 april 2026
Svar från Autonomous Inc
We appreciate your feedback! Our team often updates materials to ensure longevity and efficiency, but we understand that the original metal is something many of our users value. Your input is essential as it helps us decide where to focus our improvements next.
Thank you for choosing Autonomous, and feel free to reach out if you have any more suggestions!
Excellent shopping and checkout…
Excellent shopping and checkout experience. Products were delivered timely and are of incredible quality. Assembly instructions were clear and easy to read. This is the second desk purchase and won’t be the last
10 april 2026
Svar från Autonomous Inc
We are thrilled to hear that your second experience with us was just as seamless as the first. Knowing that our assembly instructions were clear and that you’re enjoying the quality truly makes our day.
Enjoy your upgraded workspace!
Svar från Autonomous Inc
Thank you so much! We are absolutely delighted to hear that you love your new chair and that it adds beauty to your space. Enjoy your comfortable and stylish setup!
We are missing 4 A and 4 B screws and…
We are missing 4 A and 4 B screws and were unable to complete the build on a day we had set aside to get everything in place. Need replacements sent. Thank you.
17 april 2026
Svar från Autonomous Inc
We are sorry for the frustration caused! Our support team has reached out to you via email to arrange the replacement. We are committed to getting this resolved as soon as possible.
Thank you for your patience while we make this right!
Desk quality
I really like the quality of the desk and design. This is my second desk from Autonomous. The only thing I would recommend is that prod comes with plastic tray for cable management but it was metal then it would have been great because this plastic material is not so good.
13 april 2026
Svar från Autonomous Inc
We truly appreciate your feedback regarding the cable management tray. Hearing directly from our long-term users about how we can improve our materials is incredibly valuable. We’ve shared your suggestion with our Product Team for future consideration.
Thank you for helping us grow!
Helpful Support Chat
I needed to purchase a replacement gaslift cylinder. While I think it is a poorly built chair that fails in this way in 6 years, the person who chatted with me was really helpful. I would not have been able to purchase the replacement part without their help. Also, the replacement part was $29.95, which tells me that all these cylinders are cheap junk that will fail. But my point is that the person on the chat really helped me out.
17 april 2026
Omdöme utan inbjudan
Svar från Autonomous Inc
Thank you for sharing your honest feedback! We’re so glad to hear that our chat support team was able to assist you effectively in finding the correct replacement part.
We also hear your concerns regarding the longevity of the gas lift cylinder. Your feedback about the component’s durability over the years is very important for our quality control team to review and improve.
We appreciate you sticking with us, and thank you for your understanding!
Products got damage on shipping
Products got damage on shipping, and they replace them not questions ask. I just provided pictures of the damage products. The chat process was easy and fast.
16 april 2026
Svar från Autonomous Inc
We're happy we could help! Sorry again about the shipping damage, but glad the replacement process was a breeze for you. Thanks for choosing us!
Seemingly unable to ship to the UK
Seemingly unable to ship to the UK, despite allowing you to place an order.
I placed an order of a chair to the UK, with an estimated same-day shipping in my order confirmation.
After a week passed without any progress on my order, I asked for an update, and customer service promptly said they would check an update with the UK warehouse team.
After 3 more days with no update, I chased and they said they again that they had no update.
I said that if they didn't have an update after 2 weeks of waiting, to please cancel the order.
On the 2 week anniversary of placing an order, they emailed to say they were still waiting to hear from their warehouse, seemingly not able to get in contact with their own shipping team for 2 weeks.
No reassurance was provided as to whether they would be able to even fulfil the order, and they just kept saying they would update me later.
Based on my experience, it seems they don't have the infrastructure to provide deliveries to the UK, so I'm not sure why they allow you to place them, only to not fulfil them.
17 april 2026
Omdöme utan inbjudan
Svar från Autonomous Inc
We are truly sorry for the frustration this has caused! Please be assured that our team is following up on your cancellation request, and pushing this through as a priority to ensure your refund is processed shortly.
We will be reaching out to you directly via email shortly with a concrete update. Thank you for your patience!
Once again, to the rescue!
Once again, Ashley to the rescue.
Great customer support, Ashley guided me step by step to out rule problems and even though we did not get our desk to work, we found the issue. We got to replace a part, but looking forward to have that fixed soon!
16 april 2026
Omdöme utan inbjudan
Svar från Autonomous Inc
Thank you for the glowing review! We're happy I could help you identify the issue with your desk. We appreciate your patience while we worked through the steps together.
Enjoy your desk once it’s back in action, and have a nice one!
Surprised and happy to be able to get parts for an older product.
They still stock parts for their older products, very convenient to be able to get replacements 6+ years after purchase. The website itself could be a bit more convenient in terms of being able to order directly, but in lieu of that, the customer service reps who you have to order through are fast, kind, and thorough.
14 april 2026
Omdöme utan inbjudan
Svar från Autonomous Inc
6+ years is amazing! We’re so glad we could help you find those replacement parts to keep your gear going. We're definitely looking into ways to make the site more user-friendly.
Thank you for the shout-out to our support team and for your honest feedback!
Ashley was amazing
Ashley was amazing. She deserves a promotion. Attentive and quick, I wish customer support is always like this.
13 april 2026
Omdöme utan inbjudan
Svar från Autonomous Inc
We are thrilled to hear that Ashley provided you with such attentive and quick support. She is indeed a superstar, and we’ll be sure to share your kind words and "promotion" vote to our leadership team.
Enjoy your Autonomous set up!
Best chair by far
Best chair by far! Super comfortable and adjustable. I'm an IT guy so I sit for most of my day and I have no problems with fanny fatigue or leg or back pains like some other chairs.
8 april 2026
Svar från Autonomous Inc
Thank you so much for the 5-star shout-out! We’re thrilled to hear that our chair is keeping the "fanny fatigue" and back pains at bay. It’s great to know the adjustability is hitting all the right spots for your long sessions.
Stay comfortable and keep crushing those lines of code!
Arrived so quickly and was very…
Arrived so quickly and was very straightforward in terms of assembly. This is the second chair purchased; the first broke after four years of daily use. It might even be repairable.
7 april 2026
Svar från Autonomous Inc
We’re thrilled to hear your second chair arrived quickly and that assembly was a breeze.
Regarding your first chair, it’s great to hear it served you well for four years! If you’d like to explore repair options, feel free to reach out to us. We'd be happy to see if we can identify the parts needed.
Enjoy your new workspace!
Absolutely the most comfortable chair…
Absolutely the most comfortable chair I’ve ever bought. I sit in it for 8 to 10 hours a day.
28 mars 2026
Svar från Autonomous Inc
Thank you for the amazing feedback! We’re thrilled that Autonomous chair provides the comfort you need for those long workdays.
Stay productive and enjoy your workspace!
Svar från Autonomous Inc
A big thank you from Autonomous! Hearing that you’re loving your new setup is the best reward we could ask for.
We’re glad to be a part of your productivity. Enjoy the comfort!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.