Autonomous Inc Omdömen 2 779

Update:

Autonomous sent me a replacement desk top, it arrived very promptly, and it now looks great! There was definitely a QA issue with the first top, big difference in the quality of the replacement I received. Updated review to reflect this, good customer service and I really like the desk.

Original Review:

The color of the desk top is totally wrong! Otherwise high quality but the surface is practically red, and came covered with some kinda film on it… Major QA issue

The experience was seamless and helped with ordering the replacement parts.

ashely took the time to help with the entire order process and made sure that i was taken care. she gave me recs as well as over all info and advice. granted it took like 30-40 mins to get in touch with a human but after that I was helped fully!

Full marks for prompt, friendly, helpful customer support.

The instructions that came with my desk had a couple of mistakes that made them tricky to follow (where do screws from bag H go?!) but I'd happily buy another because the product is great.

Helpdesk attendant, Ashley, was incredible helpful in walking me through additional troubleshooting to hard reset my standing desk. I had very vey limited information on the device and Ashley was able to identify the model easily. They were able to get me the correct reset sequence (my device was a old discontinued model) and walk me through the additional steps to kick start a hard reset. The service was quick (no long wait times) and instructions were clear. So so thankful! I would rate more stars if I could.

Amazing product. The most comfortable chair I've ever sat in. and quick reliable customer service

Easy to order, Item arrived as expected, no concerns

The customer service was exceptional when I needed help with product setup and additional questions

Desk came scratched. Have not been able to get it resolved yet with their customer support team. Will update review when I hear back

Love the desk, sharp looking, easy to assemble, great price!

Bought my desk years ago, lost the order email, Ashley was still able to help me get my standing desk reset and working again! Great CS.

I was honestly a bit frustrated at first because I had sent an email about a product issue, but the response was taking too long. However, once I tried the online chat support, the agent responded quickly and solved my problem right away.

The support was fast, helpful, and very kind. In the end, everything was resolved smoothly.

Also, I really like the chair itself — it’s comfortable and feels great to use. Highly recommended!

Impressive service. Ordered a table from a competitor and it took them 10 days and delivered missing pieces. Placed my order with Autonomous AI and I got it in 2 days. Complete and ready to go. Material is heavy and sturdy. Exactly what I wanted out of a table. Thank you!

Solve issue very quickly and professionally very appreciated. Shout out to Ashley.

Come with missing parts. Wait for 3 nights to get their reply of simply sorry and resend. Have to argue and only offer 5% refund. No ETA no expedite. Terrible Customer service and purchase experience.

The customer experience was exceptional from start to finish—personalized, prompt, and genuinely attentive. Every interaction felt effortless, with staff anticipating needs and resolving questions before they became issues. It really left me impressed and looking forward to coming back.

Excellent Chair - Built to Last
I've had one of these chairs at my office for 7 years, and it's performed so well that I bought another for home. The quality is outstanding—they hold up incredibly well even with heavy daily use. Most importantly, they provide excellent back support, which matters since I spend long hours sitting for both work and leisure. Highly recommend.

It was a horrible experience with them. I ordered a desk, it came broken and missing parts. I sent them an email, and they didn't get back to me for a few days. Then, when they did, they told me I was building it wrong, so we wanted to try it again. I sent them videos initially and showed them exactly what it was, and they told me to try again. I went back and forth over the email like 10 times until they finally understood the desk was broken and missing parts. Then, they offered to send a $25 gift card for all the inconvenience. But now, I have to disassemble the desk, send back the old part, and get a new desk in. Probably, the whole thing cost me $3000 of labor and time. They didn't really accommodate to help make it better. I would buy a desk from somewhere else.