Vorrei ringraziare l'addetto del servizio clienti di Autodoc che mi ha seguito nella gestione del mio ordine. È stato estremamente gentile, paziente e preparato. Ha risolto il mio dubbio in pochissimi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The choice of parts and the prices are good. However delivery to Ireland is expensive which negates the lower prices and delivery takes too long. If they could lower the delivery cost and speed up del... Se mer
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Ho scontato una problema con un ordine però risulvato servese assistenza e grazie tanto Mariano che è stato aiutato bene è riservato la problema senza fatica e lui molto bravo e se risponde subito è d... Se mer
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A seguito di un irregolare funzionamento del prodotto mi ha contattato il Sig. Mariano per approfondire il problema, a seguito di ciò ha provveduto alle verifiche interne, mi ha informato che avrebbe... Se mer
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Företagsinformation
Om AUTODOC - Ireland
Skrivet av företaget
AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.
Autodoc App
Autodoc Site
Autodoc Club
YouTube
What we are known for:
Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.
Market scale and scope. In the 17 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.
Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.
Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.
Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.
Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.
Contact us
FAQ
Kontaktuppgifter
4,1
Bra
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolutely terrible
Absolutely terrible, the advisors do not read what im looking for, and reply with the wrong parts. Or keep asking for the VIN Number, and the VIN number at the top of the part request. It is worse, Autodoc has become in the past months. I'm losing faith in them, as responses are getting very slow.
29 juni 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Hello Terry!
We're very sorry your recent experience was unsatisfactory.
However, we would be very grateful if you could give us the opportunity to try to resolve this issue.
To do so, please provide your order details or contact us at trust@autodoc.eu.
We will do our best to help resolve the issue.
Best regards, AUTODOC Team
Ive purchase products from Autodoc and…
Ive purchase products from Autodoc and never had an issue.
But a company is great till something goes wrong.
That is the real test of a good company
The courier lost? part of my order here in Ireland (2 separate deliveries)I was in touch with the courier was told to get autodoc to start a "trace" but using the AI was very difficult...
So I received a refund for part that were not delivered..Autodoc apologies for the inconvenience and delay.
The courier had lost or damaged the delivery here in Ireland.
Autodoc do offer great deals and I had no problem in the past.
Dealing with AI when something goes wrong is frustrating and this I believe was responsible for the delay.
I will be using Autodoc again ....but probably won't order anything in 5lt container...
29 juni 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Hello Maurice!
We're very sorry your current purchase experience was unsuccessful.
However, we would be very grateful if you could give us the opportunity to try to resolve the issue.
To do so, please provide your order details or contact us at: trust@autodoc.eu.
We will do our utmost to help resolve the issue and restore your trust in our service.
Best regards, AUTODOC Team
Took forever to get the wrong sensor
Took forever to get the wrong sensor, i was told that this would happen by my mechanic who said a lot of his customers recieved wrong parts and needed to rent a car, other reviews say a refund is close to impossible so i i will need to buy somewhere else, save your money, they cant even read a part number, you have been warned
24 juni 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Hello Gene,
Thanks for you feedback.
We are sorry that your received incompatible parts. Please note that by registration number you can only limit the list of parts to parts that fit your car model. The final check for compatibility is possible only with the help of the OEN (Original Equipment Number). Before placing an order, you should check the OEN indicated in the description of the item.
If you received part that you didn’t order – please send us photo at trust@autodoc.co.uk so we can check the case, also provide your order details.
Best regards,
AUTODOC Team
avoid!!!!!!!!!
They will do anything to avoid giving a refund.
Not a experience I would like to go through again.
I had to get paypal involved to get my money back.
Avoid!!!!!
1 juni 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Hello Jason Daly!
Thank you for sharing your feedback.
We are very sorry to hear about your experience and regret that the situation has led to such frustration. This is certainly not the level of service we aim to provide.
We would appreciate the opportunity to review your case in detail and better understand what went wrong. Please contact us by email at trust@auto-doc.ie, including your order details, so we can investigate this matter further and assist you accordingly.
Best regards,
AUTODOC Team
Refund status is unattended for almost…
Refund status is unattended for almost a month now. Return form received on email dated 19th May 2026. I Sent the products back on 28th May 2026. But no refund received yet, neither any email update received on same request. They seems unprofessional when there is refund issue.
They are not sending my courier charges as well which are around €45 out of my total refund of €71. Its definitely loss for my but still ask them with genuine request. I could have shared my return form and return receipt but there is not attachment option here.
Please think twice while ordering when you see lower price. I face trust issue after so much of purchase for quite long.
22 juni 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Dear Harry T,
Thank you for your feedback!
We have thoroughly investigated the issue you raised and are pleased to confirm that it has been successfully resolved.
If you have a moment, please let us know how we did.
Your comments are very valuable to us!
Sincerely,
AUTODOC team
Svar från AUTODOC - Ireland
Hello, dear customer!
Thanks for the high rating 💪 It’s important to us that every purchase is fast, convenient, and smooth 🚗💨📦
Best regards,
AUTODOC Team
Takes a long time to deliver but the…
Takes a long time to deliver but the product range is good.
17 juni 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Hello Robert!
Thank you for your feedback.
We are sorry to hear that the delivery time was longer than expected. We understand how important fast shipping is, and we are continuously working with our logistics partners to improve delivery speed.
At the same time, we are very pleased to know that you are satisfied with our product range. Your positive feedback is greatly appreciated.
If you have any questions or need assistance with future orders, please do not hesitate to contact us we are always happy to help.
Best regards,
AUTODOC Team
Worst company ever
Worst company ever. Made few orders worth 1500 e and always was some problem with them. Never again. Stay away. Don't buy from this thief's. Give me my money back you thief's. It would be easier to deal with the monkey than with autodoc169793617... I will go to my bank to open a dispute and pull my money back from those scammers..there is nothing to investigate...give me my money back. Waiting from 01/06 it is a disgrace.
15 juni 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Hello Mirko Bijelic!
We are sorry to hear about your experience and understand your frustration. Customer satisfaction is very important to us, and we take concerns like yours seriously.
Our Quality Control Manager will be contacting you shortly to review your case in detail and assist you further. We appreciate the opportunity to investigate the matter and work toward a resolution.
Thank you for bringing this to our attention.
Best regards,
AUTODOC Team
I hate giving one star as it is too much
I hate giving one star but I'm not allowed give 0 stars.Bought 2 items.Completely wrong part s sent.Excessive postage cost and very slow delivery. Useless tracking info.Would cost me more to return items.Disgusted and would never buy from AUTODOC again.
15 juni 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Hello Padraig!
We are sorry that the part you ordered didn’t fit your car.
Please note that by registration number you can only limit the list of parts to parts that fit your car model. The final check for compatibility is possible only with the help of the OEN (Original Equipment Number). Before placing an order, you should check the OEN indicated in the description of the item.
Please contact us at trust@autodoc.co.uk and provide your order detail so we can check tour case.
Best regards,
AUTODOC Team
Dobra kvaliteta proizvoda pristupačna…
Dobra kvaliteta proizvoda pristupačna cijena za sve. jedini problem je dostava koja je nekad spora a ponekad vrlo brza tako da ne znate kada Ce vam stići paket ijako možete pratiti vas paket nema datuma kada Ce stići
10 juni 2026
Svar från AUTODOC - Ireland
Hello Kozar!🌟
Thank you for your feedback.
Have a nice day!
Best regards,
AUTODOC Team🚙💨
Easy to order and received correct…
Easy to order and received correct part.
Not yet had the chance to do the actual replacement on car.
10 juni 2026
Svar från AUTODOC - Ireland
Greetings!
Thank you for your feedback 🙏 It’s wonderful to see that you’re satisfied with your order 🌍🧭 We’ll continue to improve our service to make your experience even better next time🚙🧡
Best regards,
AUTODOC Team
Il Sig. Mariano è un ottimo referente del servizio AUTODOC
Il Sig. Mariano, addetto al controllo qualità servizio clienti, ha risolto in tempi brevi ed in modo encomiabile un disguido avvenuto sulla qualità di alcuni ricambi ordinati.
11 juni 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Ciao 🙌 Fabrizio Lustrino,
a nome di tutta l’azienda, desideriamo ringraziarti per averci scelto ed essere entrato a far parte della nostra grande famiglia. Il tuo feedback è per noi davvero prezioso.
Se abbiamo raggiunto importanti traguardi, è solo grazie a clienti come te che ci hanno dato fiducia e supporto.
Siamo sempre a tua disposizione per qualsiasi futura esigenza.
Cordiali saluti,
Il team di AUTODOC 🚗💨
False shipping promises and unacceptable delivery times! Avoid if you need parts fast.
When placing my order on Saturday 06th June, the website clearly stated that the items would be dispatched within 1-2 business days. This turned out to be a complete lie. After 5 days (Thursday 11th June), my order status was still stuck on "processing."
When I contacted customer service to find out what was going on, they sent me an automated email stating that my estimated delivery date would be June 26th—nearly THREE WEEKS after placing the order! They completely failed to meet their own dispatch commitment. Leaving customers waiting for days just to hand a package over to the courier is unacceptable.
Thankfully, I managed to cancel the order and moved my business to a competitor that actually delivers to Ireland within 5 days via UPS. If you need your car parts within a reasonable timeframe, do not trust Autodoc's shipping estimates. Their logistics are painfully slow and their timeframes are completely misleading.
1 star only because the cancellation was handled quickly. Otherwise, a total waste of time.
6 juni 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Dear Customer!
Thank you for sharing your experience.
We're very sorry that processing took longer than standard.
However, we'd like to assure you that this is the exception. Processing typically takes no longer than 1-2 business days.
Unfortunately, unexpected situations do happen.
We're sorry we let you down this time. However, we hope to regain your trust in us and look forward to seeing you again in our online store.
Best regards, AUTODOC Team
Five-star service from Autodoc
Five-star service from Autodoc! My package arrived damaged via DPD, which was very frustrating. However, Zena from customer support stepped in immediately to mitigate the situation. She was incredibly helpful and arranged a complete refund for the contents of the package without any hassle. Exceptional customer service like Zena's is rare, and because of her help, I will happily remain a loyal customer. Thank you, Zena!
3 juni 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Hello Patrick!
Thank you for your kind words and appreciation of the quality of our work😊.
Your feedback - is the best reward for us.
We are looking forward to seeing you in our online store.
Best regards,
AUTODOC Team🚗💨
ordered items in stock
ordered items in stock, then waited 9 days to be told one item is not in stock, it is 2 weeks now and the customer service say it maybe another week.
do not order anything if you need it anytime soon.
the items maybe a bit cheaper that local shops or Irish websites , but at least if u buy local you will be told the truth about how long the items will take to arrive.
they offered €10 as a compensation what a joke.
10 juni 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Hello Rachel Molloy!
Thank you for your feedback, and we are truly sorry to hear about the delay and the inconvenience this has caused you.
We fully understand your frustration, especially as the items were initially shown as in stock. In some cases, stock levels can change due to simultaneous orders being processed across multiple channels or updates from our suppliers that are reflected with a short delay in the system. When this happens, it can unfortunately lead to situations where an item becomes temporarily unavailable after the order has already been placed.
We also sincerely apologize for the extended waiting time and the uncertainty you experienced regarding delivery updates. This is not the level of service we aim to provide, and we completely understand your disappointment.
Your feedback regarding transparency of delivery times is very important to us and will be shared with the relevant teams to help improve accuracy and communication going forward.
Additionally, our Quality Control Manager will be contacting you shortly to personally review your case and assist you further with a resolution.
We truly appreciate your patience and the opportunity to address this with you.
Best regards,
AUTODOC Team
Disponibili alla soluzione di un…
Disponibili alla soluzione di un problema.
3 juni 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Ciao 🙌,
ti ringraziamo sinceramente per il tuo feedback!
La qualità per noi significa soddisfare le necessità del cliente e superare le proprie aspettative, continuando a migliorarci. ⭐
Rimaniamo a tua disposizione per qualsiasi informazione e per eventuali nuovi ordini.
Cordiali saluti,
Il team di AUTODOC 🚗
Svar från AUTODOC - Ireland
Hello!
Thanks for your feedback 💬 Your opinion is important to us, and we’re glad that we could provide you with the right car parts 🔧📦✨
Best regards,
AUTODOC Team
Very
Very, very good company good delivery very fast delivery cheaper parts everything hundred percent
5 juni 2026
Svar från AUTODOC - Ireland
Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
AUTODOC Team
Svar från AUTODOC - Ireland
Ciao 🙌 Mukola Mikolajovic,
ti ringraziamo per il tempo che ci hai dedicato e per l’ottima valutazione.
La soddisfazione dei nostri clienti è impagabile, e la loro fedeltà per noi è il riconoscimento più prezioso.
Rimaniamo a tua disposizione per qualsiasi informazione o per supportarti nei prossimi ordini.
Cordiali saluti,
Il Team AUTODOC 🚗💨
Svar från AUTODOC - Ireland
Hello Belugins Andrejs!
Thank you for your message.
We are sorry to hear that the parts received are not the correct ones for your vehicle.
Please do not worry, we will be happy to assist you with the return and exchange process. To proceed, we kindly ask you to provide us with more details regarding the parts received and, if possible, photos of the item, its labels, and packaging. This will help us review the case as quickly as possible.
Our Quality Control Manager will be contacting you shortly to review your case in detail and assist you further with the available options, including the return and replacement procedure.
We appreciate your patience and cooperation and will do our best to resolve this matter as quickly as possible.
If you have any additional questions or require further assistance, please do not hesitate to contact us.
Best regards,
AUTODOC Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.