Vorrei ringraziare l'addetto del servizio clienti di Autodoc che mi ha seguito nella gestione del mio ordine. È stato estremamente gentile, paziente e preparato. Ha risolto il mio dubbio in pochissimi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The choice of parts and the prices are good. However delivery to Ireland is expensive which negates the lower prices and delivery takes too long. If they could lower the delivery cost and speed up del... Se mer
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Ho scontato una problema con un ordine però risulvato servese assistenza e grazie tanto Mariano che è stato aiutato bene è riservato la problema senza fatica e lui molto bravo e se risponde subito è d... Se mer
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A seguito di un irregolare funzionamento del prodotto mi ha contattato il Sig. Mariano per approfondire il problema, a seguito di ciò ha provveduto alle verifiche interne, mi ha informato che avrebbe... Se mer
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Företagsinformation
Om AUTODOC - Ireland
Skrivet av företaget
AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.
Autodoc App
Autodoc Site
Autodoc Club
YouTube
What we are known for:
Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.
Market scale and scope. In the 17 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.
Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.
Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.
Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.
Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.
Contact us
FAQ
Kontaktuppgifter
4,1
Bra
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
They sent wrong ABS sensor and newer…
They sent wrong ABS sensor and newer back with response. I have to buy in different shop another sensor to get in time for car NCT service. Newer buy from them again.
25 maj 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Hello Gintautas Mockevicius,
Thanks for your review.
We are sorry to hear that you have faced inconveniences.
We need some time to process the claim.
Our Quality Control Manager will contact you.
If you have any questions you can always contact us at trust@autodoc.co.uk
Best regards,
AUTODOC Team
Very easy to use site and amazing…
Very easy to use site and amazing prices with fantastic delivery
29 maj 2026
Svar från AUTODOC - Ireland
Hello!
Thanks for your wonderful feedback 🙌 Your opinion means a lot to us, and we’re happy to hear that your order met your expectations 📦✅
Best regards,
AUTODOC Team
So far,so good.;)
4 juni 2026
Svar från AUTODOC - Ireland
Greetings!
Thank you for your rating 🌟 It’s great to know you’re satisfied with your purchase 🚙💨 We’ll do our best to make sure that your next order is perfect 🏆💪
Best regards,
AUTODOC Team
Great price and product quality
Great price and product quality. Since finding out about AUTODOC only buying car parts ere. Quick delivery usually 5 working days
1 juni 2026
Svar från AUTODOC - Ireland
Hello, Thanks for your positive rating 🧡 We do our best to make sure every customer receives quality products and has a smooth shopping experience 🚚✨
Best regards,
AUTODOC Team
devo dire che ho avuto un problema
devo dire che hoa vuto un problema, ma poi sono intervenuti subito e hanno risolto,
3 juni 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Ciao 😊 Loris,
Ringraziamo per la tua preziosa recensione.
Una piccola dedica di ringraziamento al miglior cliente di sempre ⭐
Ti auguriamo buona fortuna su ogni strada che percorrerai.
Cordiali saluti,
Il team di AUTODOC
Servizio clienti eccezionale grazie a…
Servizio clienti eccezionale grazie a loro e più facile trovare il ricambio giusto
3 juni 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Ciao 🙌 Ervin,
Ti ringraziamo per il tempo che ci hai dedicato e per la splendida recensione.
Se abbiamo raggiunto l’apice del successo, è solo merito di clienti come te.
Rimaniamo sempre al tuo servizio.
Cordiali saluti,
Il Team di AUTODOC 🚙
Svar från AUTODOC - Ireland
Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
AUTODOC Team
Love this app it's my go to for parts…
Love this app it's my go to for parts for my car. shame they don't ship tyres they are the cheapest I have found great app
2 juni 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Hello!
Thank you very much for your kind words🌟.
At the moment, this is how it is. Follow our updates.
We will continue to delight you with high-quality service.
Best regards, AUTODOC Team🚗💨
Overall
Overall, the service is decent: the order (oils and filters) arrived fairly quickly, and the tracking worked well. However, there is a huge downside that ruined the whole experience. The cabin filter was selected on the website strictly by VIN code, and the system marked it as a match. In reality, the wrong part was sent.
Because of this, I had to urgently buy the correct filter locally for twice the price, and I am now stuck with a useless item. But the worst part is the loss of trust. Now, I am forced to schedule my oil change strictly on a working day because I am genuinely afraid that the oil filter might also turn out to be wrong. If the oil is drained and the filter doesn't fit, I’d have to rush to local shops while they are open. VIN code matching should be flawless, as this situation caused a lot of unnecessary stress
28 maj 2026
Svar från AUTODOC - Ireland
Hello VOLODYMYR!
Thank you for taking the time to share your experience. We’re glad to hear that your order arrived quickly and that the tracking process worked well. However, we are truly sorry to learn about the issue with the cabin filter and the inconvenience it caused.
We understand how frustrating it is to receive a part that was identified as compatible through VIN-based selection but ultimately did not fit your vehicle. We also recognize the additional expense, inconvenience, and stress this situation created, especially when it affected your confidence in the other parts you purchased.
Your feedback regarding VIN matching is extremely important, and we agree that customers should be able to rely on this process with confidence. We sincerely apologize for falling short of that expectation in your case.
To help address this matter, our Quality Control Manager will be contacting you shortly to review your case in detail and assist you further. We appreciate the opportunity to investigate what happened and work toward a satisfactory resolution.
Thank you again for bringing this to our attention. We value your business and hope to restore your trust in our service.
Best regards,
AUTODOC Team
Wrong items
Bought front shock absorbers, got rear. There was no option to send to Croatia, so I had to send it to Ireland and then from Ireland to Croatia just to get wrong items.
Edit: not even right parts for rear shock absorbers for my car.
Edit2: after my review they've send me an email with proposal to send me proper items of a refund. I've asked for an address where should I return items and still no answer. Great!
Edit3: I got refund.
14 maj 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Dear Customer! Due to the high volume of requests, our colleagues were unable to contact you earlier. Please accept our apologies for the delay. Best Regards, AUTODOC Team
All return instructions have already been sent to your email.
Svar från AUTODOC - Ireland
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
AUTODOC Team
Servizio clienti d'eccellenza e ricambi top di gamma: una garanzia!
Da anni acquisto su questo portale e posso confermare che si tratta di una vera e propria garanzia per chiunque cerchi serietà e affidabilità. I pezzi di ricambio sono sempre top di gamma e conformi alle aspettative.
Il vero valore aggiunto, tuttavia, è il loro servizio di assistenza clienti: ho avuto modo di interfacciarmi con il reparto di controllo qualità e ho trovato una professionalità, una cortesia e una disponibilità nell'andare incontro alle esigenze del cliente che sono ormai rarissime da trovare altrove. Risolvono ogni situazione con estrema rapidità e mettono sempre il cliente al primo posto.
Consigliatissimo, continuerò sicuramente a fare affidamento su di loro per tutti i miei prossimi acquisti!
2 juni 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Ciao 🙌 Alessandro,
grazie per il meraviglioso feedback!
Uno dei nostri valori principali è offrire un servizio clienti efficiente, professionale e sempre disponibile a soddisfare ogni tua richiesta. 🏆
Siamo a tua completa disposizione per qualsiasi futura esigenza.
Cordiali saluti,
Il team di AUTODOC 🚗💨
Svar från AUTODOC - Ireland
Greetings!
Thanks for your review 🌟 We really appreciate your trust and will continue to provide you with a high-quality service 🤝🚙
Best regards,
AUTODOC Team
Svar från AUTODOC - Ireland
Hello, dear customer!
Thanks for the high rating 💪 It’s important to us that every purchase is fast, convenient, and smooth 🚗💨📦
Best regards,
AUTODOC Team
Good company
28 maj 2026
Svar från AUTODOC - Ireland
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
AUTODOC Team
Speedy delivery and great pricing
Speedy delivery accurate parts compatability checker wide variety of parts and numerous manufacturer options too all with great pricing
28 maj 2026
Svar från AUTODOC - Ireland
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
AUTODOC Team
Goods arrived on time very easy to find…
Goods arrived on time very easy to find on website
28 maj 2026
Svar från AUTODOC - Ireland
Greetings!
Thanks for your review 🌟 We really appreciate your trust and will continue to provide you with a high-quality service 🤝🚙
Best regards,
AUTODOC Team
Svar från AUTODOC - Ireland
Dear customer,
Thank you for your rating ⭐ It’s important to us that you get the parts you need on time and without any hassle 🔧🧰
Best regards,
AUTODOC Team
So far so good
29 maj 2026
Svar från AUTODOC - Ireland
Greetings!
Thanks for your review 🌟 We really appreciate your trust and will continue to provide you with a high-quality service 🤝🚙
Best regards,
AUTODOC Team
Svar från AUTODOC - Ireland
Ciao🙌 Rigers Cercia
Ti ringraziamo vivamente per il tempo che ci hai dedicato nel lasciarci la tua preziosa recensione!
Ogni giorno lavoriamo con impegno per migliorare ogni aspetto dell’esperienza dei nostri clienti.
Restiamo sempre a tua disposizione per qualsiasi informazione o per eventuali ordini.
Cordiali saluti,
Il Team di AUTODOC 🚗
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.