AUTODOC - Ireland Omdömen 

Bought suspension parts for two different cars. The delivery took over two weeks to arrive.
The first car was a 2023 Renault and out of the six parts I ordered for it, only two would fit. Had to send them back, at a cost to me of €39.
The second car is a 2011 Volkswagen and all the parts were correct for it but the ball joints were missing the nuts. So now I have to go and find new nuts elsewhere.
So the savings I was making compared to other sites is all gone now due to sending wrong parts back and having to go and get parts elsewhere.
So I'm not impressed with the service and I will be sticking to the other part sites that I know and will deliver within 2-3 days. Wouldn't recommend.

I am sharing a factual timeline of my recent order to Ireland so other customers can set realistic expectations regarding delivery times and customer support communication.
July 7, 2026 – Order placed and paid for.
July 13, 2026 (Monday) – After several days of inactivity on the order, I contacted customer support. The representative explicitly assured me that the package would be dispatched within 24 hours and delivered to Ireland within 3 to 4 working days (making Friday, July 17, the promised delivery date).
July 13, 2026 (Monday, 19:29) – The shipping label was generated, but the parcel did not physically leave the warehouse.
July 15, 2026 (Wednesday, 01:49) – The official DPD tracking system updated, showing the parcel only just left the hub in Dobra, Poland. The system estimated delivery for Tuesday, July 21.
July 17, 2026 (Friday, 10:46) – On the day the package was guaranteed to arrive at my door in Ireland, DPD tracking showed the parcel was physically still at a depot in Aulnay-sous-Bois, France.
A total lead time of 14 days for shipping within Europe is highly inefficient for critical automotive parts. Furthermore, there is a clear disconnect between the specific dispatch and delivery guarantees provided by customer support on Monday and the actual, physical execution of the shipment.
This review is shared solely to inform prospective customers about the company's logistical standards and communication practices.

Follow-up review:
I am updating my rating to 3 stars after receiving the package.
On the positive side, the quality of the ordered components is very good (top brands like TRW, Jurid, JP Group) and the prices remain competitive compared to local Irish auto factors. Everything arrived undamaged and fully matched my vehicle specification.
However, the handling process leaves a lot to be desired. Taking up to 5 working days just to pack and ship an order is far too slow for an automotive supplier. Furthermore, the tracking system displayed confusing and inaccurate delivery estimates along the way.
To make matters worse, the outer cardboard box arrived completely soaked in motor oil. Since I did not order any fluids, this happened at the AutoDoc warehouse. Instead of replacing the damaged box, the warehouse staff simply wrapped the oil-soaked box in bubble wrap to conceal the mess before handing it to the courier. This made handling the parcel very messy.
Summary for fellow drivers: AutoDoc is fine for planned maintenance when you can afford to wait. But if your car is disabled, off the road, or requires an urgent repair, their overall process is simply too slow. Plan ahead or look for local alternatives if time is critical.

AutoDoc is not only a handy way to find good quality products but also a wide range of brands, budgets and disscounts. So far so good, I am happy so far and content with my parts and the delivery process and times. Thanks AutoDoc. I strongly recommend to give it a try guys :).

Sempre trovato la soluzione migliore con Mariano e una persona eccezionale

I ordered recently a new clutch kit for my car and am still waiting for it. I choose "free delivery", forgot that this meant it would involve by boat in between. The part was needed as quickly as possibly as although I could still drive my car mainly locally, it was steadily getting worse so didn't want to take the chance driving to much.

I received the below:
"Thank you for your order no. 173027340 dated 07/07/2026. The invoice for your paid order is attached to this email."

Received below 09/07/2026 at 05.29 am:
"We have good news for you! Your order number 173027340, placed on 07.07.2026 at 11:13:57 has just been packed in our warehouse and is now ready for dispatch to: [My location in Ireland]."

However, after checking with DPD, it hadn't been sent out that day in Poland but a few days later.

When I complained that I didn't know which date to give to my local mechanic in order to book the car in to get fixed, I was then told Fri 17th. My mechanic doesn't work on Saturdays so if a late delivery, I can't ask him to fix it on the Friday late afternoon and have to drive there also.

I just find it too slow and should have probably read more of the reviews in advance which I do usually. The price was cheaper than any around and it would probably would work if it was a different part (not urgent) but it's just not worth the effort involved in having to constantly get back in contact as the tracking is not updated often enough for such a service. Mine has not been updated since 9th July.

I'm also not sure after reading these mixed reviews if I would order again. I think AutoDoc needs to seriously consider what difficulties are facing as it does put people off.

Anyway, I am hoping that it arrives earlier than the Friday so that I can contact the mechanic and that the part if OK when it arrives.

But I don't seriously think I would go through the hassle again guys.

UPDATED REVIEW 17/07/2026
After more back and forth on this and finding out that my parcel went from Poland to a depot in France where I was told it would sit for five days!! Doing what, admiring the scenary, a manager finally contacted me and I sent them the following comments.

As a customer:
I can't understand why deliveries or any transit does not take place even on Saturdays. It says somewhere, no deliveries on bank holidays so I kind of thought at least the rest of the days. But no, only Mon to Fri - sorry but I feel that this is ridiculous in 2026 and you will lose people.

I didn't expect that if I ordered the product at 11.00am on the 7th July and payment was taken for it, that it would take another two days to say that it was ready to ship (unless that wasn't true and it wasn't available at that stage). It was only one product in a box, not several to chase up from maybe a few depots.

To find that nothing happens over a weekend is crazy as here in Ireland Amazon's 3rd party drivers deliver even on Sundays.

When I then checked with the DPD office here, I saw that it had landed in that depot instead of coming across by boat, the girl said it will be there for 5 days(!!) and so, I see it is sitting there admiring the lovely scenery in France. Why is it just sitting there for 5 days? I was told that it would be early next week when I would receive the parcel, probably Tuesday 21st.

When I used the live chat one of the days, I spoke to a girl, I think she was French and complained. She asked if I wanted to request a callback from a manager. I said yes. I then received a call a while later and as soon as the guy started speaking, I asked him if he was a manager. He said no, he was a colleague. I said I was expecting a manager to call........ He annoyed me as I going through things with him so I had to hang up.

On some paperwork, there was a delivery date mentioned today, Thurs 16/07/2026 but the DPD office said it would be next Tuesday at the earliest.

What annoys me about this whole thing is that it takes too long in 2026 for this kind of thing. I actually remember this happened to me before, a few years ago and it was for a part I needed urgently as well. I swore then after complaining that I would never use the site again. But I forgot and since it was urgent and I am unemployed and wanted the cheapest price I could get, I went ahead and placed the order.

Anyway after complaining to the last manager, yesterday, the parcel mysteriously went on its merry way from France and I received it this morning.

I was offered EUR 10.00 of my next purchase but sorry, no thanks as I am not going to go through this again. Never again.

Great range of products at competitive prices. Long delivery time however means that it is only suitable for planned maintenance.

Spent €230 euros on an order, took 2 weeks for them to deliver, total joke. Better off paying more locally. Orders are sent from poland to Ireland.

I ordered bake discs and pads and a service kit for a renault master
For some reason reason they sent 10ltrs of oil only on the day I ordered a week later the oil arrived but the rest of the order still has not shipped
I got dan on a chat and eventually someone else took over and said rest of the products would be shipped in 24 to 48 hours
Still hasn't shipped on 72 hrs now
This is not my first purchase but it will be the last

This company runs a little bit like a cartel, they have numerous websites through the world with all different names pretending they are competitors when if fact all the same. Any time I go onto any of the websites I get a prompt to download the app, even though I click on the X it still brings me to Google play to tryake me download it. And no it's not a glitch, it has been doing this for years. Now recently I asked to be emailed if a part becomes available and I have been getting spam emails. I went to the unsubscribe at the both of the email and guess what the link is broken so I can't subscribe. All signs of dodgy business.

Ordered 28th june. Apparently collected by courier 02nd july. So 3-4 business days lost in shipping.
Today 9th july. Still bo delivery. Asked online. Staff no clue.
Online status states left Poland 03nd july. Received by dpd depot 7th july. Question is what depot and where.
No status update since 7th.
Suggest autodoc dump dpd and move to dhl.
Ive received 2 orders from ato24 and Robert kunzmann using dhl in less shipping time.
If you plan ordering be aware of delays.

The returns and warranty claims are hideous, you can't get by the AI bot to call anyone and you cannot access the progress of the returns claim if further details are required leaving customers in limbo. God awful service.

I'm very happy with price, quality and shipping 10/10
💯👍👌

Autodoc provided me with a part that was otherwise very difficult to source at a reasonable price. The specifications on the webpage e sure I was purchasing the correct part.

Very happy with this company 👍I needed a flasher unit & they got it too me within the week 👍will use again 😁

My previous order did exceed the normal €150 for (at the time), free delivery. Now the company has a charge of €1.99 for orders €150 and over, or €17.95 for orders under €150. Other rivals such as MisterAuto are offering free postage on the app for orders over €49. Autodoc is simply not competitive here for smaller orders.
Sometimes the price is slightly better on Autodoc, but not always, and not enough to cover the postage difference.

I have no idea why they thought the €1.99 charge was appropriate for higher value orders.
Worse I see so many price variations from day to day, this actually puts you off ordering items. Prices do change on products, but not this much. It's annoying and pointless.
Sometimes if you leave items in the cart you get an email with a voucher to tempt you to buy, again this is fine but...stop with the gimmicks and just give people good prices (that are fairly stable).
I also have an issue with one order where oil was leaking out of a bottle; they did send extra oil to compensate for this, which is a worth a mention. I'm not that happy about the delivery charges and I think they are losing customers because of this. A lot of orders won't hit the 150 mark and the 1.99 charge is just pointless and counter productive.

Ordered a water pump on 1st July which was "in stock", to get a call on 6th July to say it is out of stock and the alternative is around 35 euro more
Is not about money, but if it is in stock and I paid for, waited for, don't waste my time with your cheap tactics. I feel sorry now or telling them to remove the item and ship the rest

Placed order and wasn't shipped, turns out that one item was not in stock which is fine, it happens, but I wasn't contacted about it and they just held on to my money without shipping or any contact until I contacted them. Customer service practically non existent. I'm still waiting on shipping.

Great selection of parts but delivery is way too slow. Parts ordered on the 22nd and I'm still waiting for a clutch master cylinder on the 30th which would have been a disaster if the car was off the road. I switched from Winparts to Autodoc based on the fact they use DPD rather than DHL or UPS which are faster in the country but the tracking number from DPD doesn't even work on their website. Will certainly go back to Winparts from now on as they deliver within 5 days at the most. Autodoc really need to do better - there can be no excuse for the huge delay for delivery from Poland. I still don't know if I'll get the correct parts after the long wait - I just have to hope for the best!