AUTODOC - Ireland Omdömen 

Not fit driveshaft, long time delivery , over 2 weeks. Return not free, postage 65€, item price 75€
Customer support don't want pay for parcel which quality very bad, and try pay me 20€ compensation.

delivery on time, and complete.

Fast and correct parts

Ottimo c'era stato un problema con il corriere Bartolini ma l hanno risolto egregiamente, seri e professionali parlo sempre di Autodoc!

Relatively quick shipment, parts were as ordered

Very slow delivery for Ireland 2 weeks and still not here

I don't know how trust pilot is giving tgevrating given the amount of negative feed back. Nearly every part I have gotten from Auto doc has been either wrong or failed in a very short period of time. They send replacements and they fail! It has cost me allot of time and money replacing parts that had been on my car for very little mileage I got from Auto doc. Unless you have absolutely no choice steer clear! Save yourself the hassle.

Pur non avendo concluso l'acquisto a causa di un doppio errore da parte del venditore ed una successiva indisponibilità del ricambio a me necessario, mi sento di dare 5 stelle per l'assistenza ricevuta successivamente con totale recupero delle spese da me sostenute.

L'assistenza fornitami dal sig. Mariano è stata rapida ed efficace, mi ha indicato i filtri corretti per la mia auto in sostituzione di quelli non idonei, per i quali ho ricevuto tempestivamente il rimborso. Il suo servizio è stato veramente utile. Non posso che ringraziare per la sua gentilezza e competenza.

Ottima esperienza, ho avuto modo di interfacciarmi con Mariano del controllo qualità. Persona cordiale e molto preparata. Consigliato

Terrible service, selling used parts as new, and completely unfair billing practices! Stay away!

My experience dealing with Autodoc turned into a complete nightmare and a month of my car sitting idle without being able to drive normally.

Warranty denial: A Hella brand starter that only drove 15,000 km (with a normal lifespan several times longer, original starter drove 115,000 km) broke down. The company denied the warranty, simply hiding behind a calendar period and completely ignoring the tiny actual mileage of the part.

Sent used part instead of new: As a replacement, I ordered a new Magneti Marelli starter. Imagine my surprise when the part arrived dirty, with signs of installation and clear signs of wear on the main gear (bendix)! Support eventually acknowledged that the product was defective, but the very fact that they knowingly send worn junk to a customer is outrageous.

Incomplete order: In the same order, they shorted a wrench (promised to "send later") and sent brake pads without key anti-squeak shims (also promised to send later). Complete warehouse chaos.

Total ignore of the customer: I explicitly requested a call and a conversation with a manager 3 times to properly resolve this situation, but the company simply ignores the request, continuing to send template boilerplate replies from the first-line support.

Unfair financial recalculation: When I requested a replacement for another brand (Valeo), they issued an additional invoice for a surcharge of €41.60. At the same time, they performed a flawed tax manipulation: they subtracted the cost of the previously purchased product excluding VAT from the cost of the new product with VAT (undervaluing the refund for their own defective product). Simple math and their own invoices prove an attempt to overcharge the customer for their own mistakes.

Support drags out time for weeks with template boilerplate, doesn't solve the problem, and only creates new difficulties.
If you value your nerves, time, and money, use other, more reliable auto parts suppliers. Here you will only get a headache.

This has been the worst experience ever.
My initial order was dispatched on July 1st, 2026, but it went missing during transit after being in transit for over two weeks. It reached DPD in Athlone and then disappeared, and I am still awaiting my refund from Auto Doc.

To replace the lost items from my first order, I placed a second order that was shipped on July 16th, 2026. This order has also been in transit for nearly two weeks, even though DPD indicates that the transit time should be around four days.
It has now been stuck at the local depot for the last four days with no indication of delivery time, despite multiple assurances from DPD that it would arrive "today or tomorrow."
To make matters worse, it was marked as damaged by DPD this afternoon. I suspect my second order will not be delivered, and based on my current experience, I anticipate a lengthy wait for my refund from Auto Doc.

Auto Doc relies on DPD for shipping and urgently needs to switch to a more reliable carrier.
It feels like a complete scam that they readily accept your payment, but when issues arise, Auto Doc's customer support informs you that you must wait indefinitely for them to open a case and have another department "investigate." They do not proactively update you, leaving you to chase them and DPD for information.
Most of the time, I have been contacting DPD directly and then relaying their responses to Auto Doc. This should be the other way around; it’s absolutely ridiculous!!!

Until Auto Doc changes to a carrier that can actually deliver, I will not be placing any further orders with them.

In summary, get your parts elsewhere, as you may find yourself waiting weeks for delivery. That is, if your items are not lost or damaged in transit by DPD, and you will face an even longer wait to receive your refund from Auto Doc.

UPDATE:
Re my second order DPD says "the Parcel is completely damaged on arrival to the depot and contents damaged", so it is now being returned to sender.
So I placed two orders and one was lost in transit by DPD and the second was damaged by DPD and is being returned to sender.
That's a 100% failure rate!!!!
Steer clear of Auto Doc!!!

Waited 10 days for a part. I was given no idea of delivery time when I ordered. Items shop from eastern europe, so be mindful you may have to wait

I've purchased many times from autodoc from multiple accounts (work and personal).
Great selection of products at good prices mostly, the option to enter VIN number is also a good idea to find the correct parts although I've been shipped incorrect parts that said would fit, always check part number reference or use the live chat and ask them directly if unsure.
Delivery to Ireland is woefully slow, I don't actually think it's the delivery I think it's internal processing for example I placed an order around 6 a.m. last Thursday, today Tuesday at 3:30 p.m. still not shipped this has always been the cases from a lot of orders, once actually shipped they arrive in a timely manner it's just getting to that point being a serious weak link.

I've had to return some parts autodoc did pay for this returns as the wrong parts were sent but it was a bit of a battle.

After all is said and done I would still recommend because of the selection of top tier or original parts with sometimes better than trade prices, also a big plus no unknown mystery manufacturer items like other places, but be prepared for up to 3 week delivery from order date usually 10-12 days.

Azienda con ricambi di alta qualità a prezzi bassi, Molto bravi a coccolare i clienti...

Sono un grande appassionato di auto e molto meticoloso sulla cura della mia auto che ha già qualche anno sulle spalle, con più di CV 300 a cui sono molto affezionato e legato.
A tale proposito ho sempre cercato meticolosamente un’Azienda fornitrice di pezzi, che mi potesse supportare ed aiutare nelle mie richieste e scelte.
È d’obbligo rimarcare che già da parecchi anni sono un fedele e puntuale cliente della rinomata Azienda AutoDoc.
Un punto focale e fondamentale che mi ha fatto propendere per tale scelta, è la grandissima professionalità e disponibilità del Signor Mariano del “Controllo qualità servizio clienti”, il quale con una smisurata volontà professionale nel voler interagire con i clienti, ascolta le innumerevoli richieste, valuta meticolosamente come interagire, e trova sempre la soluzione a tutti i problemi tecnici posti dal sottoscritto.
È ormai un lungo periodo che mi avvalgo del suo sostegno alquanto professionale; sia quando gli pongo dei semplici interrogativi sui pezzi meccanici, sia quando ho bisogno di una riconferma su eventuali modifiche che vorrei apportare al “mio prezioso mezzo”, Mariano prende tutto il tempo che serve, eventualmente verifica ulteriormente per sicurezza, affichè mi sia data la risposta la più corretta e precisa che auspico.
Anche quando non tutto fila liscio come dovrebbe, perché i pezzi sono teoricamente consoni alla mia autovettura, ma alla fine non vanno bene, Mariano immediatamente interagisce per porre rimedio alle problematiche e ai relativi fastidi con un tocco da fuoriclasse.
Un meritato plauso e ringraziamento attento alla persona di Mariano, che con le sue specifiche conoscenze, capacità comunicative, pragmatismo, conclamata professionalità, e buonsenso, interagisce con il sottoscritto alfine di soddisfare tutte le mie richieste nella fornitura sia di ottimi consigli meccanici, sia di fornitura di pezzi meccanici di ottima qualità !
Grazie Mariano per l’ottima collaborazione e che il tuo operato alquanto professionale sia un grandissimo vanto per l’Azienda AutoDoc, ed un esempio da condividere con altri collaboratori di altissimo livello!
Con la massima stima.

Purchased parts and they arrived wrong for my vehicle .
I ordered front brake disc and pads .
Drop links .
Cv boot and rear brakes shoes and wheel cylinders.
Half the parts were incorrect .
For me to return the parts it will cost me 84 euro . Refund I am scheduled to get is 80 euro . Why should I be hit with the shipping charge ?? . Unless I get some compensation for this shipping or some support . This will be my last time I use autodoc . I am a regular customer but first time I've been hit with such a shipping charge as brake disc is one of the parts that was incorrect and they are heavy .

Ringrazio l' operatore Autodoc Mariano che è stato gentilissimo e molto disponibile nel gestire la pratica di reso di un componente che si è rivelato non idoneo al montaggio sulla mia vettura.

Delayed parts dumped outside without knocking—Zero customer service!
I am writing this review because Autodoc’s customer service is completely ignoring my emails and their live chat is utterly useless.My order (Order 172929162) was severely delayed in transit. To make matters worse, the DPD courier just dropped the box on my property today without ringing the bell, knocking on the door, or obtaining any form of delivery signature. Leaving high-value automotive parts unattended outside a house without the customer's permission is completely unacceptable and a breach of proper delivery procedures.The severe delay has already caused me significant inconvenience and disrupted my mechanic appointments. Now, I have been left with a dumped package and a retailer that refuses to respond to official complaints.I am demanding that an Autodoc manager contacts me immediately to resolve this. I want a formal apology and a goodwill discount voucher or a partial refund credited to my account for this terrible experience. If this is ignored, I will escalate a full chargeback dispute with my bank.
have just inspected the package left by DPD. The box is severely torn open with a massive hole in the corner, leaving the contents exposed and vulnerable to damage. This is completely unacceptable. I am uploading photos of this damaged delivery to my file. I expect immediate contact from senior management to resolve this with a substantial discount voucher or partial refund.