Vorrei ringraziare l'addetto del servizio clienti di Autodoc che mi ha seguito nella gestione del mio ordine. È stato estremamente gentile, paziente e preparato. Ha risolto il mio dubbio in pochissimi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The choice of parts and the prices are good. However delivery to Ireland is expensive which negates the lower prices and delivery takes too long. If they could lower the delivery cost and speed up del... Se mer
Ho scontato una problema con un ordine però risulvato servese assistenza e grazie tanto Mariano che è stato aiutato bene è riservato la problema senza fatica e lui molto bravo e se risponde subito è d... Se mer
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A seguito di un irregolare funzionamento del prodotto mi ha contattato il Sig. Mariano per approfondire il problema, a seguito di ciò ha provveduto alle verifiche interne, mi ha informato che avrebbe... Se mer
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Företagsinformation
Om AUTODOC - Ireland
Skrivet av företaget
AUTODOC is the no.1 online car parts shop in Europe. We share your passion for cars and help you save money on car repairs.
Autodoc App
Autodoc Site
Autodoc Club
YouTube
What we are known for:
Our customer-focused approach. Our support team is made up of qualified professionals who speak 23 languages and are always ready to help in any way they can.
Market scale and scope. In the 17 years we have been on the market, we have acquired 13 million satisfied customers in 27 European countries. We ship over 35,000 orders a day.
Our product range. We offer over 4 million products for more than 166 car brands from world-renowned manufacturers.
Affordability and cost benefits. AUTODOC is an online platform with fair prices and a variety of special offers and sales.
Multi-platform services. Customers can search for car parts quickly and easily using both the website and app. See for yourself how cost-effective and convenient the process of purchasing car parts can be.
Expertise in car repairs. You can find more than 3,000 car part replacement tutorials on our YouTube channels.
Contact us
FAQ
Kontaktuppgifter
4,1
Bra
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
the part was spot on,
the part was spot on,postage a bit slow,but the right part was more important
10 augusti 2026
Svar från AUTODOC - Ireland
Dear Joseph!
Thank you for choosing our company.
We do everything possible to deliver as quickly as possible.
Please, feel free to contact us again.
We are looking forward to seeing you in our online store.
Best regards, AUTODOC Team🚙
Excellent service
10 augusti 2026
Svar från AUTODOC - Ireland
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
AUTODOC Team
trusted brands
Always Loads of different trusted brands parts, what is suite for everyone's needs 🙂
Also good prices 👍🏼
10 augusti 2026
Svar från AUTODOC - Ireland
Hello!
Thanks for your feedback 💬 Your opinion is important to us, and we’re glad that we could provide you with the right car parts 🔧📦✨
Best regards,
AUTODOC Team
Recentemente ho avuto un problema con…
Recentemente ho avuto un problema con un pacco, il sig. Mariano mi ha contattato e risolto in modo professionale il problema. Consigliato!
12 augusti 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Ciao 😊 Xu,
Ringraziamo per la tua preziosa recensione.
Una piccola dedica di ringraziamento al miglior cliente di sempre ⭐
Ti auguriamo buona fortuna su ogni strada che percorrerai.
Cordiali saluti,
Il team di AUTODOC
Esperienza fantastica
Esperienza fantastica! Un ringraziamento di cuore al Sig. Mariano per la sua straordinaria disponibilità e gentilezza. Si vede quando qualcuno lavora con passione e attenzione al cliente. È un vero piacere trovare persone così competenti e garbate. Consigliato a tutti!
7 augusti 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Ciao 🙌 Singh jJgjeet,
ti ringraziamo per il tempo che ci hai dedicato e per l’ottima valutazione.
La soddisfazione dei nostri clienti è impagabile, e la loro fedeltà per noi è il riconoscimento più prezioso.
Rimaniamo a tua disposizione per qualsiasi informazione o per supportarti nei prossimi ordini.
Cordiali saluti,
Il Team AUTODOC 🚗💨
Svar från AUTODOC - Ireland
Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards,
AUTODOC Team
Svar från AUTODOC - Ireland
Hello!
Thanks for your feedback 💬 Your opinion is important to us, and we’re glad that we could provide you with the right car parts 🔧📦✨
Best regards,
AUTODOC Team
Svar från AUTODOC - Ireland
Добрый день, дорогой клиент!
Спасибо за вашу оценку ⭐ Для нас важно, чтобы вы получали нужные запчасти вовремя и без лишних сложностей 🔧🧰
С уважением,
команда AUTODOC
Best company to used for auto parts.
Best company to used for auto parts.
Service 10
Easy order 10
Delivery time 10
7 augusti 2026
Svar från AUTODOC - Ireland
Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
AUTODOC Team
I find AutoDoc excellent
I find AutoDoc excellent. Excellent choice of OE brands at much reduced prices. Their email helpline was also useful when in a jam. The only slight downside is shipping can take 10days but for the value I couldn’t honestly complain. Trevor
23 juli 2026
Omdöme utan inbjudan
Excessive postage on returns
I ordered a range of parts from Autodoc. The parts when they eventually arrived did not fit my vehicle despite the fact that Autodoc said that they were suitable. When I asked to return them the postage cost which I would have to pay to return the parts was almost the same as the value of the parts, since they were heavy brake discs and other parts. I will not be using Autodoc again because their website is very inaccurate as to what parts will fit my car. I will be using Mister Auto instead who have a no charge return policy and accept returns with no restrictions.
8 augusti 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Hello Crean,
Thanks for you feedback.
We are sorry that you received incompatible parts.
Please note that by registration number you can only limit the list of parts to parts that fit your car model. The final check for compatibility is possible only with the help of the OEN (Original Equipment Number). Before placing an order, you should check the OEN indicated in the description of the item.
Please contact us at trust@autodoc.co.uk and provide your orders’ details.
Best regards,
AUTODOC Team
Svar från AUTODOC - Ireland
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
AUTODOC Team
Svar från AUTODOC - Ireland
Good day!
Thank you for giving us a great rating 💯 We’re glad that our products and service met your expectations 📦🚗💨 We’ll keep working to make sure that your next experience receives a perfect score 🏅💪
Best regards,
AUTODOC Team
Shoddy customer service
Ordered parts for my car via the website using car registration as you would with any car part retailer in Ireland. The site confirmed parts chosen were compatible as opposed to earlier on in the order the footnote saying a particlar part(s) were not compatible. They turned up 8 days from order today. Started work on car and quickly realised that the parts were not compatible and went onto their support serbice. Later got an email saying that after their review I could return parts to Poland but at my own cost ( aprox €60) whereas I was charged €15 shipping to me. So got back to support to point out above and was advised through online conversations that I should have checked parts with live chat and by providing OEN or VIN numbers? Spent couple of hours back and forth - Autodoc accept no responsibilty. WHAT I WANT TO KNOW IS THAT IF THE OEN/VIN NUMBERS WERE SO IMPORTANT WHY DID THERE SYSTEM TAKE THE ORDER AND PAYMENT. Its not necessary to provide OEN/VIN in any Irish car shop - total poor service. Going for refund through Paypal try and get fairness. Never using them again last time I used them parts were later than the 5-7 days they boast for delivery. Buy Irish Micks Garage for me next time.
7 augusti 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Hello David Reid!
We’re very sorry to hear about your experience and understand your frustration regarding the compatibility of the parts, delivery time and return costs.
We take your feedback seriously, particularly your concerns about the information provided during the ordering process. We would like the opportunity to review what happened and see how we can assist further.
Our Quality Control Manager will be contacting you shortly to review your case and assist you further. We hope we can clarify the situation and work towards a satisfactory resolution.
Thank you for bringing this to our attention.
Best regards,
AUTODOC Team
The part was perfect
7 augusti 2026
Svar från AUTODOC - Ireland
Hello!
Thank you so much for your positive rating ⭐ We’re really happy that you’re pleased with your purchase and our service. We’d be glad to help you find the right car parts anytime 🚗💨
Best regards,
AUTODOC Team
Svar från AUTODOC - Ireland
Hello,
Thanks for your trust and positive feedback! We always strive to achieve the highest standards of service and quality 🔍✅
Best regards,
AUTODOC Team
Contattato personalmente da Mariano del…
Contattato personalmente da Mariano del controllo qualità, che dire persona straordinaria e gentile e professionalmente preparatissima.
Continuando così AutoDoc nei prossimi anni diventerà leader indiscussa dei magazzini per auto e moto
6 augusti 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Ciao!
Grazie mille per la tua splendida recensione e per le tue gentili parole. Siamo felici che tu abbia apprezzato il nostro servizio post-vendita.
Trasmetteremo la tua gratitudine al dipendente Mariano, é davvero un ottimo specialista che ama il suo lavoro.
Cordiali Saluti
AUTODOC Team🚗🔧
Svar från AUTODOC - Ireland
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
AUTODOC Team
Svar från AUTODOC - Ireland
Hello, dear customer!
Thanks for your positive review ⭐ We work to ensure that you can always find the right parts quickly and easily. 🔍📦
Best regards,
AUTODOC Team
Not fit driveshaft
Not fit driveshaft, long time delivery , over 2 weeks. Return not free, postage 65€, item price 75€
Customer support don't want pay for parcel which quality very bad, and try pay me 20€ compensation.
25 juli 2026
Omdöme utan inbjudan
Svar från AUTODOC - Ireland
Hello Andriy!
We're sorry for the inconvenience.
However, if you received a product that didn't fit your car and that you selected without our assistance, then the return shipping costs are at the customer's expense, as per our return policy.
Therefore, as a gesture of loyalty, we've offered you an additional discount.
If we made a mistake, or if the product is genuinely defective or of poor quality, please provide us with additional information.
We will definitely look into this matter.
Best regards, AUTODOC Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.